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Charter Turns Down Offer to Merge With Sprint, Now Softbank May Acquire Charter Itself

Masayoshi Son, chairman of SoftBank Group

Charter Communications is a prime target for a takeover by Japanese giant SoftBank Group Corp., and chairman Masayoshi Son appears not to be willing to take no for an answer.

Last week, Charter executives rejected a bid by Son to combine Spectrum with Sprint, the nation’s number four wireless carrier controlled by SoftBank. Now Son is attempting to put together an offer Charter’s shareholders can’t refuse.

Son could make an announcement as early as this week, according to Bloomberg News.

SoftBank would be acquiring America’s second largest cable operator estimated to have a market value of $101 billion. SoftBank itself is worth approximately $89 billion. The Japanese conglomerate already carries $135 billion in debt, the second most indebted non-financial company in Japan, outdone only by Toyota.

For most Charter customers, a merger would make the second transition in two years, after Charter acquired Time Warner Cable and Bright House Networks.

Son originally planned to combine Charter and Sprint into a new public company. Something similar would likely happen if SoftBank attempts a direct takeover of Charter Communications. Son’s investment in Sprint has not paid off. The wireless carrier has lost billions since SoftBank took control of Sprint in 2013.

“We understand why a deal is attractive for SoftBank, but Charter has no interest in acquiring Sprint,” Charter said in a statement over the weekend before Bloomberg reported Son’s latest plans. “We have a very good MVNO relationship with Verizon and intend to launch wireless services to cable customers next year.”

But Charter’s largest shareholder, Liberty Broadband Corp., controlled by Dr. John Malone, is interested in a deal bringing Charter together with a wireless carrier. But there is no word if Malone approves of a tie-up with Charter and SoftBank.

“Overall our view is that Charter likely does not want to sell, but that SoftBank is one of the few companies that could put a bid in big enough to take control,” analysts at JPMorgan Chase & Co., led by Philip Cusick, said in a note. “While we don’t see a deal as very likely, especially given later headlines that Charter is cool to the idea, Masa is never to be counted out as a buyer.”

Son’s urgency to do a deal may be related to Sprint’s ongoing losses and the bonds used to finance that acquisition near maturity.

Charter Spectrum Announces Mid-Year Rate Hikes; Privacy Changes

Phillip Dampier July 27, 2017 Charter Spectrum, Consumer News 4 Comments

Spectrum customers will be paying more for their cable TV and broadband service starting in August, according to notifications now starting to appear on customers’ bills around the country.

Important Billing Update. At Spectrum, we continue to enhance our services, offer more of the best entertainment choices and deliver the best value. We are committed to offering you products and services we are sure you will enjoy.

Effective with your next billing statement, pricing will be adjusted for:

  • Broadcast TV Surcharge from [generally between $4-6] to $7.50. This reflects costs incurred from local Broadcast TV stations.

  • Spectrum Receivers from $4.99 to $5.99 (per receiver).

  • Internet Services from $53.99 to $54.99 (for standard 60 or 100Mbps service, depending on area, per modem and bundled with cable TV).

The average customer will see a rate hike of about $4-5 a month as a result. Customers on promotional Spectrum plans may not see a rate change immediately, but all cable TV customers will be subject to the Broadcast TV surcharge, because it is not a part of a promotional package.

Charter traditionally reviews its rates twice a year.

Charter Communications has also updated its Privacy Policy, which takes effect on Aug. 1, 2017. Customers can opt out of targeted emails, targeted marketing campaigns, and targeted TV ad inserts sent to your cable boxes.

Gouging Legacy Time Warner Cable Customers: Set-Top Boxes $11.75/month

Phillip Dampier July 25, 2017 Charter Spectrum, Consumer News 1 Comment

Charter Communications customers with Spectrum and Time Warner Cable packages in several parts of Ohio are being notified analog cable television is about to be switched off in favor of all digital, fully encrypted cable service starting in August, and that switch will cost some subscribers plenty.

More than two million customers across the state are getting robocalls from Charter warning all cable-connected television sets must have a digital receiver attached by the time the switch takes place or they will lose television service.

“They only mention digital receivers, which is what Spectrum calls their basic set-top box,” said Charles Pierson, a Charter customer in Columbus who is still hanging on to his old Time Warner Cable package. “The recording doesn’t promote alternatives like a CableCARD, Roku or a digital adapter, which can cost considerably less than what Charter charges its legacy Time Warner customers for cable equipment.”

Pierson notes that because he has not abandoned his Time Warner Cable package, he faces a huge rate increase if he puts digital receivers on his three spare television sets that do not have boxes attached to them.

“Charter really wants to gouge you off of your current plan and make you switch to a Spectrum plan, so they have told us that Time Warner Cable plan customers like us will pay $11.75 a month for each set-top box while Spectrum customers can qualify for free equipment for up to five years or, at worst, pay $4.99 a month. That means we have to pay more than double the price for exactly the same equipment.”

For many customers, “free” equipment will not be an option. Charter usually only provides that promotion to customers who have never had a set-top box before or are on a qualified public assistance program. Charter’s customer service representatives are trained to urge Time Warner Cable legacy plan customers to walk away from them, offering the fact Spectrum plans charge lower prices for cable equipment. If that does not work, legacy customers like Pierson are told the price for each box is nearly $12 a month if they insist on keeping their current TWC plan.

Although written communications about the digital conversion from Charter mention the availability of poorly understood CableCARD technology as an alternative, only a tiny percentage of customers choose this option. Charter’s own support pages don’t help with “clarifying” information like this:

CableCARD customers subscribing to any service package in which Spectrum equipment is included in the package price may receive a discounted price, reduced by an amount equal to/greater than the fee for such equipment not leased from us. We lease CableCARDs for $2.00 per month per CableCARD for use in customer-owned retail CableCARD-ready devices. Our leased receivers also include either a CableCARD or integrated security inside the device. Our lease rate for cable boxes with CableCARD includes a $2.00 imputed charge for the included CableCARD.

Considering the fact CableCARD technology used by Spectrum does not support on-demand features, the majority of customers follow Charter’s recommended upgrade path to digital receivers or cancel service when they learn how much their bill is going up. Many will wait up to two hours in long lines at cable stores to manage either.

Charter customers facing a forthcoming digital conversion can skip the line in many areas and order digital receivers online from Charter to be delivered by mail. Visit spectrum.com/digitalnow or call 844-278-3408 to verify if you qualify. Delivery takes 3 to 5 days, with no delivery charge.

Customers can also bypass Charter’s equipment by placing Roku devices on spare televisions. The majority of Charter’s television lineup can be found in the Spectrum TV app in the Roku channel/app store.

Updated: Arrest Made But Charges Dropped; Vandals Cut Charter’s Fiber Cables in Queens Again

A second fiber cut in two weeks left 30,000 Queens residents with no cable service for hours. (Image: CBS New York)

A second major cable outage in two weeks left 30,000 Queens customers of Charter Communications without phone, TV and internet service Tuesday, after vandals severed the company’s fiber optic cables.

A Long Island man was arrested Wednesday night at his Long Island home for allegedly causing the first outage, which wiped out service in the same area for almost 16 hours on June 26.

The NYPD issued a press release stating Michael Tolve (48) of Wantagh, N.Y. was charged with criminal mischief and is alleged to have cut fiber cables and removed a digital memory card from a nearby surveillance camera to avoid being detected. He was later identified from other surveillance camera footage.

Charter Communications claims Tolve is a member of the International Brotherhood of Electrical Workers Local Union 3, one of the unions that has been involved in a strike against Charter for several months. He worked as a fiber technician for both Charter Communications and its predecessor Time Warner Cable for 14 years. The cable company puts the damage estimate for the first cable cut in June at $67,000. Charter claims it has experienced 106 malicious cable cuts in its New York-area network since unionized cable technicians went on strike on March 28. The company has filed police reports on all of them.

“It’s disappointing that one of our employees would unlawfully sabotage the infrastructure we all work so hard to maintain and inconvenience our customers in this way,” Charter spokesman John Bonomo said in an email. “We intend to support the prosecution of these crimes to the fullest extent of the law, as they put our customers’ well-being in jeopardy, cause local businesses to suffer, and are a general inconvenience for all.”

Both fiber cuts strategically affected the largest possible number of customers with the least amount of effort. Charter officials said they detected the fiber cuts and dispatched repair crews immediately, but restoring service was “a gradual process” that took several hours.

Update (7/17): The Queens district attorney’s office has declined to press charges against Tolve, and all charges against him have been dropped pending an additional investigation.

 

Lexington City Council, Public Ready to Roast “Spawn of Satan” Spectrum Over the Coals

Phillip Dampier July 12, 2017 Charter Spectrum, Competition, Consumer News, HissyFitWatch, Public Policy & Gov't Comments Off on Lexington City Council, Public Ready to Roast “Spawn of Satan” Spectrum Over the Coals

Finally, a cable company that can bring everyone together, regardless of gender, age, color, or socio-economic status. Rich or poor, urban or suburban, everybody in Lexington, Ky. agrees on one thing: they hate Charter Spectrum.

Tom Eblen from the Lexington Herald Leader savaged the cable company that has alienated so many locals, the city council is looking for a bigger venue to hold their first ever performance evaluation of a telecommunications company. There are doubts the meeting, scheduled for Aug. 24 at the new senior center in Idle Hour Park (seating for 800+), is big enough to accommodate a crowd bearing pitchforks and lit torches.

Lexington chief administrative officer Sally Hamilton tried to keep things sober at the Lexington-Fayette Urban County Council work session held last week.

“We have been receiving numerous complaints,” Hamilton said.

Locals have accused Spectrum of being the “spawn of Satan” and are shocked and surprised by how much they miss Time Warner Cable, something few thought could be possible.

Since the “shameful ones” took over, customers are furious about channels that disappear without notice, failing equipment, and enormous lines at the remaining cable stores still open to accept equipment exchanges. Since Charter Communications took control of Time Warner Cable, internet speeds are reportedly dropping while bills are skyrocketing.

As Eblen notes, “It’s like the old days of Ma Bell, which comedian Lily Tomlin, as Ernestine the telephone operator, famously satirized in the 1970s: ‘We don’t care. We don’t have to. We’re the phone company.'”

The best word to describe local customers’ feelings for their new cable company: contempt.

Some city officials are getting close to agreeing after learning Spectrum is abruptly and unilaterally moving the community’s local public access channels to TV Siberia, where almost no customer is likely to find them:

  • GTV3, used to broadcast city government meetings, is leaving Channel 3 and moving to Channel 185.
  • Fayette County Public Schools will lose Channel 13 and find themselves on Channel 197.
  • The University of Kentucky’s Channel 16 is relocating to Channel 184.

City officials spent money branding and promoting GTV3, which apparently will soon be GTV185, where only the most dedicated channel surfer will likely find it. The city claims Spectrum is thumbing its nose at its franchise agreement. Charter executives know well cities are practically powerless to intervene or have any significant say about how cable companies operate within their borders. Deregulation gives the city very few options to keep Spectrum in line. Officials also admit there is no chance another cable operator will agree to provide service in the area, effectively trapping the community with Charter indefinitely.

All the city can do about the channel repositioning is ask for money from Charter to help pay for rebranding the channel. Lexington officials are requesting $20,000, as per the terms of the franchise agreement. Charter hasn’t sent the check.

“That performance evaluation will allow the public to air their differences,” Hamilton said. “We do not have a lot of rights under the franchise agreement, but we can demand respect.”

It doesn’t seem likely Charter will be a hurry to provide it.

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