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Democratic National Convention Bought and Paid for by AT&T, Time Warner Cable

Phillip Dampier October 22, 2012 AT&T, CenturyLink, Google Fiber & Wireless, Public Policy & Gov't, Verizon Comments Off on Democratic National Convention Bought and Paid for by AT&T, Time Warner Cable

Despite a pledge to run this year’s Democratic National Convention in Charlotte, N.C., without a penny of corporate money, a new filing with the Federal Election Commission reveals Democrats raised millions from AT&T, Time Warner Cable, and several big banks and energy companies.

Convention officials originally promised the convention would be self-sustained without corporate money, but that promise was long gone with last week’s quiet report to the FEC. Millions arrived courtesy of a convention civic committee that openly welcomed corporate cash.

The Los Angeles Times reports New American City, which paid for hospitality and administrative costs, raised $19 million — nearly all from corporations.

Digging deeper into the FEC filings, Stop the Cap! reveals where some of the Democrat’s money came from and where some of it went:

  • AT&T spent $175,475 on “delegate bags” decked out with AT&T’s logo and $123,087 on “catering for suites.” That was in addition to a straight $1 million cash contribution;
  • Time Warner Cable handed over $600,000 . The cable company was also the premier sponsor of the host committee’s media welcome party;
  • CenturyLink handed over $10,500 to the DNC via New American City;
  • Google Foundation contributed $100,000;
  • National Cable Satellite Corporation (parent company of cable-industry financed C-SPAN): $2,500
  • Turner Broadcasting System (now owned by Time Warner (Entertainment)): $25,000
  • Verizon Wireless handed over $50,000

While accepting the contributions violates the Democrats’ commitment not to accept corporate money, election observers concerned with the pervasive influence of corporate cash are not giving Republicans a free pass. With no restrictions on fundraising, the GOP raised nearly $56 million from AT&T and other telecommunications entities, big oil and gas companies, hedge fund managers, big banks, and wealthy individuals.

CenturyLink Reportedly in Talks to Acquire TW-Telecom

Phillip Dampier October 1, 2012 CenturyLink, Competition, Consumer News 1 Comment

Colorado-based TW Telecom is up for sale and CenturyLink is now seen as a potential buyer, according to reports in mergers and acquisitions trade publication DealReporter, citing unnamed sources.

TW Telecom, originally a commercial services unit within Time Warner Cable, went independent in the late 1990s, and today sells telecommunications services to medium and large-sized companies.

Talks have been underway for weeks, according to the online publication, but the acquisition would make sense for CenturyLink as it attempts to bolster its business services unit.

Level 3 Communications was also reportedly interested in acquiring the company, but TW Telecom balked at the price offered.

But DealReporter cannot be certain the deal is done. TW Telecom completed a $480 million bond offering last week, and raising debt right before a sale is highly unusual, the publication reports.

Neither CenturyLink or TW Telecom offered comment.

 

A Look at Broadband Numbers in the United States: DSL Hurting Phone Companies

Phillip Dampier September 4, 2012 AT&T, Broadband Speed, Cablevision (see Altice USA), CenturyLink, Charter Spectrum, Comcast/Xfinity, Competition, Consumer News, Frontier, Rural Broadband, Verizon, Windstream Comments Off on A Look at Broadband Numbers in the United States: DSL Hurting Phone Companies

Lost more customers than it gained for the first time.

Phone companies depending on DSL to keep them in the broadband business are in growing trouble, unless they lack a nearby cable competitor. Subscriber numbers from nine different major phone and cable companies over the summer of 2012 show cable broadband continues to grow as customers cancel DSL service from their local phone company. But for rural customers, DSL often remains the only option. That leaves rural providers like Frontier, Windstream, and CenturyLink in better standing than larger companies like AT&T and Verizon.

Phone Companies

  • AT&T‘s U-verse service is the only thing keeping AT&T broadband numbers on the rise. AT&T added 553,000 new U-verse customers during the summer and now serves 6.5 million customers on its fiber-to-the-neighborhood network. AT&T continues to lose DSL customers, primarily to local cable competitors.
  • CenturyLink, Inc. has been upgrading its DSL service in several areas to better compete with cable broadband, and is also deploying a fiber-to-the-neighborhood service in select cities. The network upgrades are helping, bringing the company 18,000 new broadband customers. CenturyLink currently serves 5.76 million Internet customers nationwide.
  • Frontier Communications has lost broadband customers in its larger service areas, mostly to cable, but those losses have been offset by its DSL expansion in rural areas that have never had broadband before. But the company only managed to add just under 6,000 new broadband customers during the last quarter, serving 1.78 million customers across the country.
  • Verizon Communications: Verizon was willing to turn away potential DSL customers for the first time, as it discontinued selling DSL to those who don’t want Verizon landline service. That, and pervasive cable competition, meant Verizon only picked up 2,000 new DSL customers this quarter — the worst showing in four years. Verizon FiOS’ recent price hikes also cost the company some growth for its fiber to the home service,  but still earning a respectable 134,000 new customers (5.1 million total). Time Warner Cable, Cablevision, and Comcast have all managed to win back FiOS customers with attractive discount offers.
  • Windstream Corp. faces cable competition in a number of its semi-rural service areas, and its DSL service has not been able to keep up with the growing speeds available to cable broadband subscribers. For the first time, Windstream reported it lost more customers than it added, losing 2,200 DSL subscribers. Windstream still has 1.36 million customers signed up for its broadband service.

Cablevision has won back some of its former customers who went with Verizon FiOS but do not like the recent rate hikes.

Cable Companies

  • Cablevision, which serves mostly suburban New York City, New Jersey, and Connecticut added 25,000 new high speed customers, many coming back to the cable company from Verizon. Cablevision serves a relatively small geographic area, but a densely populated one. Nearly 3 million broadband customers have remained loyal to the cable company.
  • Charter Cable picked up 37,000 new broadband customers, a number fleeing phone company DSL for Charter’s higher speed broadband services. Charter serves 3.8 million broadband customers.
  • Comcast added 156,000 new customers to its roster of 18.7 million Internet customers, again mostly from former DSL customers.
  • Time Warner Cable expanded with 59,000 new high speed customers, primarily from DSL disconnects. Time Warner provides service for 10.8 million broadband customers.

Deregulation Savings? CenturyLink Wins Right to Raise Phone Rates in Arizona

Deregulation likely means higher phone bills for CenturyLink customers in Arizona.

CenturyLink has convinced Arizona state regulators local phone service is now competitive throughout the state, allowing the company to raise rates with less regulatory oversight. But some consumers are wondering how deregulation benefits them.

“Once again the phone company has sold us another bill of goods in Arizona,” says Tucson ex-CenturyLink customer Miguel Gonzalez. “First Qwest and now CenturyLink told us that deregulation would bring rates down for phone service, yet both companies fought for years to raise, not lower prices.”

Under the plan approved by the Arizona Corporation Commission, CenturyLink will be able to raise its residential rates up to 10 percent per year, so long as the rate increases do not exceed 25 percent over three years.

Arizona residential landline customers have paid roughly $13.18 for standard urban phone service since the 1990s, when Qwest was the local phone company. Now CenturyLink is free to raise those prices $1.30 a month in any of the next three years or up to $3.30 overall, even as customers continue to disconnect service across the state. Business customers face potentially higher rate hikes — 15 percent annually or 25 percent over three years.

Regulators expect the company to file for a rate increase before you finish reading this article.

Oddly, both CenturyLink and some members of the commission called the change a victory for consumers, despite the likely higher rates to follow. The plan won approval in the Republican-controlled body in a 4-1 vote.

“It should be a win-win for the consumer (and the company),” said Democrat commissioner Paul Newman, who represents southern Arizona and voted for the plan with reservations. “That’s yet to be seen, but I hope it will be.”

The Arizona Daily Star reports CenturyLink will not be able to charge different rates in competitive and less-competitive areas, which consumer advocates say will protect ratepayers in areas where wireless coverage is poor and cable companies do not compete.

CenturyLink said it needs “rate flexibility” to compete as people disconnect landlines and head for cell phones and cable company “digital phone” products. Although the company did not elaborate, it argues the right to raise rates will allow it to compete more effectively with dominant cable operators Cox and Comcast.

Prior to deregulation, CenturyLink was allowed a guaranteed rate of return based on the true cost of providing landline phone service. The company also guaranteed to provide phone service to any Arizona resident inside of its service territory who asked. Under the terms of the new agreement, CenturyLink will now enjoy more rate flexibility, but will continue serving as the phone company of last resort.

“I’m still scratching my head about how the pointy-heads in Phoenix believe that raising rates makes you more competitive with cable and cell phone companies and not less,” Gonzalez says. “I guess it’s the same kind of New Phone Math that CenturyLink uses to try and keep the customers that are slipping away from them faster than ever.”

Gonzalez says he pulled the plug on CenturyLink last August.

“They offer nothing compelling to me when I can get a better price and better service with more calling features from the cable company, and now they offer even less.”

CenturyLink Leaves Ohio County’s 911 Service in Shambles, “Blows Off” Meeting

Phillip Dampier August 23, 2012 CenturyLink, Consumer News, Public Policy & Gov't Comments Off on CenturyLink Leaves Ohio County’s 911 Service in Shambles, “Blows Off” Meeting

Warren County

CenturyLink left Warren County, Ohio’s 911 system out of service for more than 15 hours after a 70 mph derecho blew across the region in late June, eventually forwarding emergency calls to confused operators at a 911 center in another county at the other end of the state. When local officials asked CenturyLink to attend a meeting to explain what happened, they never showed up.

Now Commissioner Dave Young wants CenturyLink kicked out of the county, turning 911 services over to a provider that actually answers their phone.

“I want to switch sooner rather than later,” Young said. “The way this went down and the response we got from CenturyLink and now three weeks later we still don’t know the reason? We call our liaison and her solution to the 911 system being down is keep calling the 800 number. There’s something wrong there.”

Young was particularly peeved that CenturyLink did not send a representative to a meeting investigating the lengthy outage.

“So essentially they blew us off this morning,” Young said.

Geauga County

During the outage, callers initially heard nothing after dialing 911. Sometime later, someone at CenturyLink reprogrammed the equipment to forward calls from the Warren County 911 system in southwest Ohio to distant Geauga County’s 911 center in northeast Ohio near Cleveland, surprising operators.

Initial reports blame inexperienced technicians, human error, and understaffing at CenturyLink. Young wants the contract transferred to another provider with a better track record.

CenturyLink’s errors left Warren County without 911 service from 5:15pm until 8:30am the following day. County officials later learned the technician assigned to work on the problem did not actually commence repairs until 3:30am — more than 10 hours after the outage was first reported.

“CenturyLink is confident we can come to a resolution on this issue.” said Joanette Romero, spokeswoman for the company.

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