AT&T had to pay considerably more in taxes last year than Verizon did

One of the most common talking points among pro-business tax cutting advocates is the claim that companies in the United States face the highest corporate tax rate in the world.  But that assumes corporations actually pay taxes at that rate, which few do.  In fact, this week Forbes discovered that many of the country’s biggest, most profitable corporations enjoy a far lower tax rate than you do–that is, if they pay taxes at all.

While the biggest tax savings were grabbed by the bailed-out banks, the nation’s two largest telecommunications companies — AT&T and Verizon didn’t do too badly for themselves.

Of the two, AT&T had the higher tax bill, paying an effective tax rate of 32.4 percent.  But AT&T is still prone to  avoid paying corporate taxes wherever it can.  In Connecticut, AT&T’s maneuvers are fueling a campaign for state tax reform to close the loopholes.

This morning, the Hartford Courant slammed AT&T:

AT&T Corp. has emerged as the poster child for these shenanigans.

A state Department of Public Utility Control audit found AT&T to be engaging in a tax-avoidance scheme sometimes called the Las Vegas Loophole. Over a period of 2.5 years, AT&T shifted about $145 million in Connecticut earnings to a subsidiary in Nevada, ostensibly paying licensing fees for the right to use the company’s own name and logo. Nevada has no corporate income tax, so the shifted earnings went untaxed and Connecticut lost out. If it sounds fishy, that’s because it is. AT&T is not alone. Many large corporations use sham transactions designed to move profits generated in Connecticut to a different state where they won’t be taxed.

AT&T’s executives benefit from creative tax accounting themselves, earning a stipend of up to $14,000 a year to hire high-priced accountants that specialize in finding ways to reduce their own personal tax bite.  But no matter — AT&T covers the taxes CEO Randall Stephenson has to pay on some of his benefits anyway.

While the rest of the country plods through a jobless recovery, Stephenson decided the time was right to get a base salary increase and resume taking a bonus — a big one, too.  His effective compensation package rose by a third in 2009.

Among Stephenson’s compensation and perks:

• $1.45 million in base salary, up two percent over 2008;
• $12.1 million in options and performance-based stock incentives;
• $216,000 in rebates to cover his club membership dues;
• $200,000 to cover his life insurance premiums;
• $140,576 to cover any taxes he is forced to pay on his benefits package.

Verizon gets to use partner Vodafone's British address to help reduce exposure to U.S. corporate taxes. It reports much of its income through its British partner, which helps reduce its American tax liability.

Meanwhile, over at the nation’s 12th largest company, Verizon has managed to cut its tax rate to just 10.5 percents.  That’s because on paper, Verizon’s British partner Vodafone gets much of the income, while the U.S. side gets lots of expenses.  That dramatically reduces the corporate taxes incurred by the company in the United States.  That tax rate is even lower than Steve Forbes’ much-promoted 15 percent flat tax.

Verizon’s compensation to Uncle Sam calls out the myth of America’s corporate tax rate.  With creative accounting work, companies can slash their tax obligations.

That gives Verizon more money to spread around to top executives at the company, all while Verizon lays off thousands of workers and leaves retirees wondering how long the company will stand behind its pension and health coverage benefits.

Some shareholders are rankled by news CEO Ivan Seidenberg is on track to receive an $11 million stock grant if the company makes it as low as 25th among 34 similar Dow Jones-ranked companies, and a doubling to $22 million, if the company ranks among the top four.  That’s hardly a high hurdle to achieve an $11 million bonus.

That kind of compensation raises the ire of former employees of Verizon, who launched the Association of BellTel Retirees to protect the pension and health care benefits of retirees.

“Large payouts for below-median performance does not adequately align pay with performance,” said Bill Jones, the retiree group’s president, a former managing director at NYNEX, now a part of Verizon.

The group is well known for its high profile pressure on Verizon to stop providing a largess of benefits for top management for merely doing their jobs.

This year, the Association will demand a vote on a resolution to better tie stock awards to stock performance and limit executive compensation.  It also wants to stop expensive windfall golden parachute packages, such as Seidenberg’s $33.1 million dollar bon voyage, which he receives if he’s fired or retires.

While a handful of Verizon executives fight to preserve their generous compensation packages, Verizon retirees are fighting to get their doctor bills paid.  Jones’ group is strongly advocating new legislation to stop companies from walking away from their agreements with retired employees.

Bill Jones appeared on WOCA-AM Ocala, Florida in February to discuss the threat retirees face when companies walk away from their pension and health care plans for former employees. (28 minutes)
You must remain on this page to hear the clip, or you can download the clip and listen later.

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H.R. 1322, the Emergency Retiree Health Benefits Protection Act, was introduced into the 111th Congress by Rep. John Tierney and would:

• Prohibit group health plans from making post-retirement reductions in retiree benefits;
• Require plans to adopt provisions barring post-retirement cuts in retiree health benefits;
• Require employers to restore benefits reduced after retirement;
• Provide an exemption for employers who are unable to restore benefits because they would experience substantial business hardship to be determined by the Secretary of Labor; and,
• Create a loan guarantee program to assist employers in restoring retiree health benefits.

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Bill Jones discusses his organization’s battles to protect pensions and health care benefits for Verizon retirees.  (5 minutes)

This AT&T customer was billed $12.95 in cramming charges. (Click image for more information)

AT&T and Verizon are among the top recipients of ill-gotten gains from so-called “cramming” incidents — customers who find unauthorized charges on their phone bill placed there by third party companies that maintain a cozy billing relationship with the two phone companies.

Boston-area resident Mike Cunningham paid $567 in phone charges billed “conveniently” to his Verizon Wireless phone bill.  Only he didn’t authorize them.

Cunningham recently sat down and reviewed nearly two years’ worth of dozen-page phone bills scrutinizing them for unauthorized charges.  Speaking to the Boston Globe, Cunningham didn’t initially notice the “enhanced voice mail’’ charges of $14.95 and $13.22 buried on pages five and six.  That’s not surprising, since many Verizon Wireless customers are now billed online and most customers don’t wade through multi-page online billing statements.

After Cunningham added several years of these monthly charges up, totaling $567, that got his attention.

Cunningham was billed by ILD Teleservices Inc., which said Cunningham’s grandson — then 10 years old — ordered its services while on a website that offers free video games. Cunningham said his grandson, who doesn’t have a cellphone, did not intentionally order voice mail — and knew nothing about it.

ILD generates an enormous number of complaints about unauthorized charges placed on consumer phone bills.  The company describes itself as a leading payment processor of online transactions between merchants and consumers, processing more than 120 million billing transactions per year totaling $500 million of third party charges placed on telephone bills.  Although the company claims to put its potential clients through a rigorous screening process, the avalanche of customer complaints, including the fact a 10-year old was able to be victimized by one of ILD’s clients, suggests otherwise.

Even worse, companies like AT&T and Verizon profit handsomely from fees paid by payment processors like ILD to gain the lucrative ability to charge customers’ phone bills for services, ordered or otherwise.  With a profit incentive to protect, consumers are getting the short end of the stick when calling Verizon or AT&T to complain.  More often than not they pass the buck (while keeping the change for themselves) back to the third party billing agency to try and secure refunds.

Only a staggering amount of potential earnings from such billing practices would seem enough to make risking the customer’s relationship with their phone company worthwhile.  After customers spend hours dealing with unruly and hostile customer service representatives working for such billing agencies, there is little chance that customer will be endeared to the phone company that put them through the nightmare in the first place.

Susan from Ambler, Pennsylvania is an excellent example:

“ILD Teleservices placed a charge on my Verizon phone bill for a service that was not requested, authorized or that would even work (ringtones for a land line!) on Feb 22, 2010. When I called Verizon to question the bill, they informed me the charge was not a Verizon charge but from a third party company,” she told Consumer Affairs.

David in Galt, California was billed by ILD on his AT&T phone bill for ordering a service over his home computer, an amazing feat considering he doesn’t have one.

“I received a charge of 14.95 on my AT&T phone bill from ILD Teleservices. They claimed that someone in the household went online and ordered the service. We did not have the capability to do that with no computer at the house,” he writes.

More than 3,000 complaints have been logged against ILD by Consumer Affairs, with customers highly annoyed that their phone companies refuse to stand by them when illegitimate charges show up on their phone bills. John from Wisconsin got no help from AT&T when identify theft allowed someone to add unwanted services to his phone bill under his wife’s name.

It turns out someone signed him up for TotalContactSolutions, a Florida-based company that charges $14.95 a month to alert up to 10 people with text or voice messages “during catastrophic events such as terrorist attacks or natural disasters.”  Perhaps the service will come in handy to contact those 10 friends and family members when you discover the charges on your phone bill and pass out on the floor.

John reports his credit rating is being terrorized by a company that refuses to refund the unauthorized charges unless he can prove, with an e-mail from AT&T no less, that nobody could have signed up for the service from John’s home.  Unfortunately for John, AT&T’s surveillance of its customers doesn’t extend that far, and the company refused to forgive the charges, instead threatening him with collections.

Unfortunately, your tax dollars are hard at work paying for state utility commissions, the Federal Communications Commission, and consumer service agencies to assist consumers who are victimized twice by cramming charges — once by Verizon or AT&T for allowing them on their bills in the first place, and a second time trying to deal with a third party company to reverse them.

A Boston Globe review of more than 200 cramming-related complaints from consumers — filed with the Massachusetts Department of Telecommunications and Cable and the attorney general since 2007 — found that state workers reviewing complaints sometimes spent hours trying to resolve a single one.

The case of Soren Jensen, a retired engineer who lives in Duxbury, is typical. Jensen said he spotted four charges of $9.99 apiece for text messages on his wife and son’s cellphone bills starting in 2008. There was a common thread: Jensen’s wife and son said they had both taken IQ tests online, entering their cellphone numbers to receive the results. He suspected they mistakenly signed up for text messaging in the process.

After reviewing the fine print on his bill and doing some online sleuthing, he found Verizon Wireless had an agreement with Solow, a computer gaming website that contacts players using a text message service that charges $9.99 per message.

Jensen said he called Verizon Wireless to complain, and the company agreed to remove one of the $9.99 charges.

“I just don’t get why Verizon doesn’t want to protect us, as the customer,’’ Jensen said. “Verizon should not allow this kind of stuff. It raises a lot of questions.’’

The answers aren’t difficult to find when you follow the money.  Both AT&T and Verizon collect plenty from fees charged to cramming companies and billing agencies for the right to bill their services directly on your phone bill.  Neither company will disclose exactly how much they profit from such arrangements, but they are clear about who is responsible when mystery fees turn up on your phone bill:  you are.

Both companies told the Boston Globe they “encourage customers to scrutinize their bills to make sure they are not improperly charged for services.”

And they make that very easy by labeling mystery fees with such helpful billing descriptions as “enhanced calling service” or “enhanced voicemail.”  One of Stop the Cap!‘s readers was billed for services described as an “enhanced recovery fee” and another for “customer support and assistance.”

Verizon claims complaints about third-party charges are “infrequent” and says customers can contact the company and block all third-party charges from their bills, something we strongly recommend you consider doing before being victimized.

AT&T won’t go that far.  It told the Globe:

AT&T, which also allows third-party billing, advises customers to direct their complaints to the company assessing the fee. Names of third-party vendors are disclosed on AT&T bills, the company said. “AT&T’s third-party billing contracts require service providers to address cramming complaints appropriately, including issuing credits if customers have been crammed,’’ an AT&T spokeswoman said in an e-mail.

But AT&T is still in the business of scaring its customers.  TotalContactSolutions maintains a required AT&T customer disclaimer on their website, which includes several states where AT&T can disconnect your phone line over billing disputes:

You have the right to dispute the Employee Notification Services charges billed on your local telephone bill. You are not legally responsible for Employee Notification Services charges incurred by minors or vulnerable adults without your consent. Your local telephone service will not be disconnected because you fail to pay a charge by Employee Notification Services, except that nonpayment of certain regulated telecommunications charges may result in disconnection of service in AL, FL, GA, KY, LA, SC, and TN.

And we know what phone company lobbied their way into obtaining the right to cut your service off if you don’t pay, don’t we?

In the end, Cunningham got refunds for the unauthorized fees on his Verizon Wireless bill, after the companies discovered a minor child was involved.

ILD claims to have sent Cunningham $1,000 in coupons as part of a settlement, something Cunningham claims is a lie.  Cunningham is better off without them.  The $1,000 in coupons ILD offered is suspiciously similar to an offer from another ILD client that promises that amount in grocery coupons you can print on your computer… if you sign-up for enhanced voicemail service for $12.95 a month.

Was this the $1,000 in "free coupons" offered to Mike Cunningham? If so, it comes with some very expensive strings attached.

Cunningham is so disgusted with Verizon Wireless for putting him through this ordeal, he wanted to cancel his service and move on.  But Verizon knows how to hold customers captive.  Instead of sending him a refund check for $567, they applied it as a credit that can only be redeemed by remaining a Verizon Wireless customer until the credit is exhausted.

“It’s like salt in the wound,’’ he told the Globe. “I can’t leave. I’m a captive audience.’’

Stop the Cap! notes the Federal Communications Commission is overwhelmed with cramming complaints that number well into the thousands every year.  Since telephone companies refuse to stand up for their customers, it is imperative that the FCC order phone companies to stop allowing all third-party billing unless and until a customer “opts-in” to such billing, in writing.  No third party “opt-in” requests should be permitted, and customers should not have to chase their phone companies to opt-out of a service that has a built-in profit incentive for funny business, fraud, and costly scams that cost customers enormous time and money to resolve.

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The CBS Evening News ran this item about cramming charges and the problems they cause customers more than two years ago, interviewing a representative from Verizon Wireless.  Very little has changed as the money, and complaints, keep pouring in.  (3 minutes)

Apple iPhone

The Wall Street Journal reports Apple is developing two new iPhones for launch this June, including one that’s designed to work with Verizon Wireless.

According to the report, the new iPhone models can run on CDMA networks, such as the one Verizon Wireless uses.  The introduction of such a phone would mark an end for the three year exclusivity agreement Apple has with AT&T in the United States.

“There has been lots of incorrect speculation on CDMA iPhones for a long time. We haven’t seen one yet and only Apple knows when that might occur,” an AT&T spokesman told the Wall Street Journal.

For AT&T, the Apple relationship has been crucial, helping to make the carrier the U.S. leader in lucrative smart-phone market share. According to comScore Inc., AT&T has over 43% of all U.S. smart-phone customers, compared with 23% for Verizon. These customers are especially attractive because they generally pay higher monthly rates for data plans.

For several quarters, AT&T’s growth has come almost single-handedly from the iPhone. In the fourth quarter of 2009, the carrier said it activated 3.1 million new iPhones. In comparison, it counted only a net total of 2.7 million new subscribers as some customers moved from other phones to iPhones.

“You’re not going to lose the iPhone [exclusivity] and make up growth somewhere else without bearing the cost,” said Sanford C. Bernstein & Co. research analyst Craig Moffett.

The impact on Verizon Wireless data network will be an important measure of whether American wireless broadband networks can sustain the demand customers have for wireless broadband service and speed.

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CNBC carried three reports about the Verizon Wireless iPhone story published in the Wall Street Journal and its potential impact on the American wireless marketplace.  (11 minutes)

[flv width=”512″ height=”308″]http://www.phillipdampier.com/video/Wall Street Journal iPhone On Verizon 03-29-10.flv[/flv]

The Wall Street Journal included this “web-extra” report on their story and what it means for consumers.  (2 minutes)

AT&T may have put the safety of its Salt Lake City customers at risk by diverting cell phone 911 calls intended for local authorities to a 911 call center in Seattle, Washington hundreds of miles away.

Starting last Thursday, AT&T customers who tried to report an emergency by dialing 911 ended up speaking with confused operators in Seattle who couldn’t understand why customers were calling them about problems several states away.  Company officials took until the following day to fix the problem, and it took calls from a local television station to alert local officials and the company that a serious problem existed with the area’s 911 system.

Although the problem has now been fixed, company officials have not released an explanation about what caused the glitch.

[flv width=”480″ height=”380″]http://www.phillipdampier.com/video/KSL Salt Lake City ATT mysteriously directing Salt Lake 911 calls to Seattle 3-25-10.flv[/flv]

KSL-TV broke the story about the 911 diversion, interviewing one customer whose local Salt Lake City cell phone mysteriously reported his caller ID as in Seattle, Washington.  Part two of this report is from the following day, after service was restored. (4 minutes)

AT&T is challenging customers to switch to paperless billing, and promises to help out the Arbor Day Foundation if customers follow through.

The telecommunications company is promising to plant a tree for each customer who signs up for paperless billing, with up to 1 million trees being planted this year.  Since March 1st, the company has nearly reached 14,000 new trees pledged for planting.

“AT&T’s commitment to planting trees is a shining example of how corporations can make a positive impact on our environment,” said John Rosenow, chief executive and founder of the Arbor Day Foundation. “The trees planted by AT&T will help clean the air and drinking water for millions of Americans, restore habitat for wildlife and restore our nation’s forests for future generations to enjoy.”

To opt in to paperless billing and activate the tree planting, AT&T customers can go to www.att.com/paperfree (registration requires) and follow the instructions. After enrolling, they can choose to have a tree planted where there is the greatest need — or they can choose between regions of the U.S. that have various needs for reforestation.  As examples, in California this helps provide clean drinking water, and in Michigan, it protects rare birds.

It also protects AT&T’s bottom line – printing and mailing paper bills can cost more than $1 per customer per month — even more if call detail records run several pages.

Many telecommunications companies have found other ways to discourage paper bills – charging consumers extra to receive them.  Paper billing fees of $2 per month or more are not uncommon if a customer is unwilling to accept electronic statements.  AT&T hopes a voluntary switch to electronic billing in return for reforestation efforts will make it worthwhile for customers.

According to PayItGreen, a corporate-funded electronic billing advocacy group, if a million customers switch to paperless billing, it would save 400,000 pounds of paper, avoid six million pounds of greenhouse gases, and prevent four million gallons of wastewater from discharging into lakes, streams, and rivers in a year.