Telekom Malaysia

A scheme to impose usage limits and speed throttles on Telekom Malaysia’s broadband customers was beaten back just a day after the plan was announced.

Malaysia’s largest telecommunications company announced the limitations at the same time in introduced new speed tiers and new pricing for them.

Customers were not pleased when they discovered TM’s UniFi broadband service came with high prices and usage caps:

TM UniFi Broadband Packages

• 5/5Mbps Service RM149/$46.73 now capped at 60GB per month.
• 10/10Mbps Service RM199/$62.41 now capped at 90GB per month.
• 20/20Mbps Service RM249/$78.09 now capped at 120GB per month.

In comparison, residents in nearby Singapore can buy 100Mbps service, with no limit, for RM200/$62.73 per month.

Those who exceed the limits would find their speeds throttled to about 10 percent of the speed they purchased, for the rest of the month.

Telekom Malaysia CEO Datuk Zamzamzairani Mohd Isa said the measures were part of its Fair Usage Policy.

Dato’ Zamzamzairani

“This policy is a standard industry practice to ensure that all subscribers get to enjoy the same web surfing quality,” he said.

Only it’s not standard industry practice, despite that often-heard excuse.  In countries where usage limits are common, those limits are being eased or discontinued as broadband expansion and competition drives the unpopular usage limits out of the market.

Malaysians weren’t willing to wait.

The social media firestorm of protest that followed the announcement forced the company to back down just one day after announcing the Internet Overcharging scheme.

An announcement on Twitter, noting customer feedback, stated “no volume cap 4 all #unifi packages 4 now.”  The company did say it would continue to “reserve the right to enforce a download limit to ensure all UniFi subscribers receive equal service quality,” but that type of language has been standard in service provider agreements for years.

Company officials told The Malaysian Insider customers “may abuse” the service, which is why they wanted the cap.

But customers feel they deserve value for money — the price being charged can be considered high for many countries in Asia even without the cap.

The Star newspaper notes:

With the latest announcement by Telekom Malaysia, many people are rejoicing. Among them is communications consultant Justin Then, who said he’s happy to note that Telekom Malaysia listens to consumers.

“Capping our high speed Internet access doesn’t make sense, if the Government wants Malaysians to seek out knowledge and be innovative,” he said.

A Twitter user, who asked to be identified only as Flo, said she’s glad Telekom Malaysia has decided not to employ the cap for now.

“We are paying a premium for technology that offers super high bandwidth, so a daily cap shouldn’t be applied. There’s no value in that; we would be better off with regular broadband,” she said.

One caveat.  As has been the case with a handful of U.S. providers seeking to monetize your broadband usage, rescinding usage caps today doesn’t guarantee they won’t be back tomorrow.  Indeed, TM has yet to remove them from their website, instead inserting in the fine print, “The monthly download volume policy will not be implemented until further notice.”

[flv]http://www.phillipdampier.com/video/Malaysia Telekom UniFi Promotional Video.flv[/flv]

TM’s slick promotional video unveiling the faster UniFi broadband packages asks y0u to “imagine.”  We did… imagining how in the world we can accomplish all of the things they show in the video with the company’s proposed arbitrary usage limits and speed throttles.  Imagine actually getting the service you paid to receive without a provider imagining how much use = “abuse.”  (6 minutes)

[Editor’s Note: While not a traditional story we’d normally cover, this one has implications for every satellite and cable customer, and was unusual enough to bring to your attention.]

Intelsat's Galaxy 15, pictured above, has gone rogue

A satellite now drifting out of control threatens to interfere with dozens of American cable networks as it intrudes into a neighboring satellite’s assigned slot.  Intelsat’s Galaxy 15 positioned at 132ºW is on the move, less than one degree away from its next door neighbor,  SES World Skies-owned AMC 11 (131ºW).  Intelsat technicians lost control of the satellite on April 5th, and although the satellite continues to operate at full power, capable of delivering a hundred of more digital television signals to viewers on Earth, Intelsat can no longer keep the satellite in its assigned position.

Communications satellite failures are not as rare as their owners wish.  Solar storms have the power to wipe out a $250 million dollar investment required to build, launch, and operate a satellite in mere minutes.  Intelsat speculates a solar storm may be responsible for Galaxy 15 going rogue.

The majority of communications satellites are locked into a geostationary orbit, which means a satellite dish can be fixed to point to a particular satellite and never require repositioning.  Satellites are equipped with small jets that can be fired to maintain a satellite’s position.  Without them, orbiting satellites would begin to drift, and in a neighborhood where only a degree or two separates satellites, it doesn’t have to drift far to create major problems.

The result of Galaxy 15’s unplanned adventure is imminent interference to its next door neighbor, AMC 11. Since both satellites share the same frequencies, that guarantees as long as Galaxy 15 is powered up, a mix of the two satellite’s signals is guaranteed.

“That fact means that there is likely to be some kind of interference,” Yves Feltes, a spokesman for AMC 11 owner SES World Skies, told The Associated Press. “Our aim is to bring any interference down to zero.”

Nearly every signal on AMC 11 is a digitally compressed, encrypted cable network intended for the United States.  By May 23rd, if the companies do nothing, the interference will increase the digital signal error rate high enough to blank out the channels for the duration.

Intelsat engineers intend to continue efforts to re-establish contact with the satellite.  If they don’t succeed, the satellite will next intrude on Ciel 2 and EchoStar 14 (129ºW) which deliver programming for DISH Satellite Network customers, Galaxy 13/Horizons 1 (127ºW) which delivers international channels and several feeds of HBO, Starz, and other cable networks, and AMC 21 (125ºW), used mostly by PBS.

Current occupants of AMC 11 can potentially be relocated to other satellites for the duration, although that could create nightmares for cable systems nationwide forced to adjust reception equipment for dozens of popular cable channels.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/ABC News Satellite Puts Cable TV in Jeopardy 5-11-10.flv[/flv]

ABC News’ Good Morning America ran this story on the zombie satellite and its potential impact on cable viewers nationwide.  (2 minutes)

The list of potentially impacted channels on AMC 11 is enormous:

Cable Networks

(East and West refers to individual feeds intended for the east coast and west coast of the United States, the latter delayed three hours)

• Hot Choice (Adult movies/Pay-Per-View)
• In Demand 1-7 (Pay-Per-View)
• Lifetime East & West
• Lifetime Movie Network
• Lifetime Real Women
• Hallmark Channel US East & West
• Hallmark Movie Channel East & West
• C-SPAN & C-SPAN Radio
• E! East
• The Style Network East
• G4 TV East
• Food Network East & West
• DIY Network USA
• Fine Living Network USA
• HGTV East
• Great American Country
• QVC HD & QVC USA
• A&E East & West
• History Channel – East, West & en Español
• The Military Channel
• Crime & Investigation Network USA
• The Weather Channel
• NESN (New England Sports) NE, Maine, Alternate, Boston & Providence
• Catholic TV
• MTV West, MTV 2 East, MTV Jams, MTV Hits, & MTV Tr3s East
• VH1 East & West, VH1 Classic East & VH1 Soul
• CMT East, West & Pure Country
• Nickelodeon East & West, Nick Jr USA, TeenNick, NickToons USA, & Nick Too
• Logo East
• The Learning Channel (TLC) East & Canada
• Discovery Familia, Discovery en Español, Discovery Health Channel East & West, Investigation Discovery USA & Discovery Kids USA
• HD Theater
• TV Land East & West
• Spike TV East & West
• Comedy Central East & West
• Showtime East, Showtime 2 East, Showtime Showcase East, Showtime Beyond East, Showtime Extreme East, Showtime Next East, Showtime Family East, & Showtime Women East
• The Movie Channel East & The Movie Channel Xtra East
• Flix East
• The Science Channel
• Planet Green
• Fit TV
• BBC America
• CNBC World
• Bravo East
• Chiller
• Mun 2 East
• TeleFutura East & West

Broadcast Networks & Stations

• The CW
• Telemundo East & West
• Univisión East & West
• WNBC-TV New York

(Channel List Courtesy: LyngSat)

[flv width=”641″ height=”380″]http://www.phillipdampier.com/video/The Galaxy 15 Zombie Satellite – 2010.05.flv[/flv]

Spacevidcast Daily got a bit more technical about the satellite mishap, and how it might get resolved.  (3 minutes)

WIVB-TV in Buffalo covered the latest Digital Phone outage in its newscast

Last Friday, Time Warner Cable customers across the country found their Time Warner Cable Digital Phone service wasn’t working.

Although the company claimed the outage began at around 8:30am, some Buffalo residents noticed service was out when they got up at 5:30 that morning.  Service was not fully restored for all customers until lunchtime.

According to WGRZ-TV, Time Warner Cable refused to make a spokesperson available to appear on camera, but the company later did issue a written statement which made news across the state.

“Several thousand Time Warner Cable Digital Home Phone customers in the Northeast may have experienced an intermittent service outage early Friday morning. Engineers have now deployed a fix and customers who were experiencing this issue have had service fully restored,” wrote Time Warner Cable spokesman Jeff Unaitis.

Unaitis also claimed the outage did not impact the majority of their “Digital Phone” customers, although newsrooms heard otherwise from upset customers.  In fact, the outage impacted customers across the country.

This is the second time in three months the company suffered a major phone service outage in its Northeast division.

Last Friday’s disruption caused more than 60,000 Time Warner Cable phone customers in the Carolinas to be without service.  Southern Californian Time Warner Cable customers were also unable to make or receive calls.

When asked whether customers would be given credit for the outage, Unaitis hedged:

“This morning’s outage was intermittent, did not impact the majority of Digital Home Phone customers, and was resolved before noon. Therefore, we will work with customers on a case-by-case basis if they believe they were affected by the disruption in service.”

In other words, customers experiencing outages have to specifically request credit from the company or they won’t get it.  You can request credit online by visiting the Time Warner Cable website, selecting your area, and then using the link to Customer Support to access the Contact Us section of the website.  You can also call your local Time Warner Cable office.

[flv width=”480″ height=”380″]http://www.phillipdampier.com/video/WIVB Buffalo Time Warner phone service has glitch 5-7-10.flv[/flv]

WIVB-TV in Buffalo ran this brief report on their noon newscast to alert area residents about the widespread phone outage impacting Time Warner Cable.  (1 minute)

NoNetBrutality characterizes itself as a "grassroots campaign," but new evidence suggests it's actually just another telecom industry-backed astroturf group pretending to represent consumer interests.

On April 12th, a new voice joined the opposition to Net Neutrality reforms.  That was the date someone registered the domain name NoNetBrutality.com.  Just a few short days later, the group launched a basic website with a mission:

NoNetBrutality.com is a grassroots campaign with a triple mission. It seeks:

(1) to raise public awareness for the imminent threat of government take-over of the internet,
(2) to bring all net neutrality opponents together under one common banner,
(3) to petition the FCC not to go ahead with its attempts to regulate the internet.

NoNetBrutality.com was initiated by six liberty-minded activists from six different countries who fear that the current attempts of the U.S. government to restrict access to the internet might soon be followed by other governments if we don’t fight these flawed and dangerous ideas now – before they take root elsewhere.

The NoNetBrutality.com campaign was created by Kristin McMurray (United States), Yolanda Talavera (Nicaragua), Vincent De Roeck (Belgium), David MacLean (Canada), Huafang Li (China) and Aykhan Nasibli (Azerbaidjan), and formally launched in Washington D.C. on April 14th, 2010.

The group’s talking points about Net Neutrality are eerily in lockstep with those distributed by large phone and cable interests who oppose net freedom:

Net neutrality will take away incentives to invest and innovate – that means the internet will stop improving. Do you really want an internet czar to run the worldwide web and bureaucrats in charge of cyberspace?

Net neutrality will literally put the internet in “neutral.” Demand for Youtube, Bittorrent and streaming will grow, but who will pay for additional bandwidth if they aren’t allowed to charge for it anymore? Less options and less freedom for the consumers will be the ultimate consequence of these flawed ideas.

The FCC and others aim to regulate the internet in the same way as they control the television… There’s the real censorship! What will be the next step? Once the government has the mechanism in place to restrict internet access and to set prices, it is only a tiny step towards content control and taxes on internet use.

Everybody agrees that the internet is a resounding free market success story. If it isn’t broken, why fix it?

You know what that means — that “grassroots campaign” is in reality yet another corporate-backed astroturf campaign desperately trying to hide its true backer — the telecommunications industry.

Here’s what NoNetBrutality left out of its “facts”:

1. YouTube is owned by Google, which is a strong believer in Net Neutrality.
2. No online service has suffered more at the hands of Internet Service Providers’ throttles than Bittorrent.  Net Neutrality would ban those throttles.
3. The group ignores the multi-billion dollars in profit the broadband industry earns today from Internet service that is increasing in price at the same time costs to provide it are rapidly falling.
4. The FCC proposes no content controls for broadband — only consumer protections to prohibit providers from manipulating broadband traffic for money.
5. Everyone does not agree that the Internet is a “resounding free market success story.”  In fact, the United States has lost its former lead on Internet speed and adoption, and today is still dropping.  We now have worse service than many Asian and East European countries, and providers are trying to test new Internet Overcharging schemes t0 limit consumption and increase prices even higher.  That’s success?  Only for them.

So who is NoNetBrutality.com and Kristin McMurray, the American creator of the campaign?

McMurray's day job is to develop and run social media campaigns for corporate interests seeking to build support for their public policy agenda

Kristin McMurray is a social media strategist — a hired gun for corporate interests that want social-network-street-cred but don’t exactly know how to create an authentic-looking campaign that fulfills their corporate agenda.

McMurray has a history with corporate-backed conservative think tanks, particularly Americans for Limited Government, a group the nonpartisan Center for Public Integrity reports is 99 percent funded by three unnamed sources.  The group has routinely denied requests to identify where their backing comes from.  She also was hired to run a campaign for a climate change denial group.

McMurray tracks her site visitors carefully with Alterian’s SM2, a social media monitoring and analysis solution designed for PR and Marketing professionals. Alterian SM2 “helps you track conversations, review positive/negative sentiment for your brand, clients, competitors and partners across social media channels such as blogs, wikis, micro-blogs, social networks, video/photo sharing sites and real-time alerts.”

Grassroots this isn’t.

Accidental Evidence: The Consequences of An Exposed PowerPoint Presentation

Someone left their PowerPoint slides laying around for anyone to pick up and review.  That turned out to be about as foolish as the guy who left his field test version of Apple’s newest iPhone in a bar.

Now the truth can be told.

Think Progress managed to obtain a copy of the presentation, and it says quite a bit about just how much grassroots are actually growing at NoNetBrutality.com.  Let’s put it this way, if you were allergic to actual grass, you’d have no problems at all rolling around in NoNetBrutality’s astroturf.

It turns out NoNetBrutality is the creature of the Atlas Economic Research Foundation and Grover Norquist’s Americans for Tax Reform, itself heavily backed by corporate interests.

And you thought it was “six liberty-minded activists from six different countries.”  Not so much.

Atlas, which counts among its proud moments a corporate strategy to protect Big Tobacco, helps corporations coordinate their front group strategies.  Norquist takes corporate agendas and spins them into grass roots efforts in return for money.  He was caught up in the Jack Abramoff scandal when the disgraced lobbyist promised one of Norquist’s front groups $50,000 in exchange for “grassroots” support.

Of course, you aren’t supposed to know any of this.  Groups like NoNetBrutality are designed to hide their true ties and claim they are run by ordinary concerned citizens making their individual voices heard.  Too bad that PowerPoint presentation blew the lid off by telling a much different story.

One of the PowerPoint slides that wasn't supposed to become public knowledge

Net Neutrality is like what China does: “Putting policemen on every corner, on the street or on the Internet.” — Grover Norquist

Norquist’s bizarre interpretation of Net Neutrality shines through in NoNetBrutality’s own campaign.  On one of the PowerPoint slides, NoNetBrutality even cooks up a Chinese blog to underline Norquist’s world view that Net Neutrality can be compared with Chinese government censorship.

Every astroturf group has a target audience.  NoNetBrutality is no different:

Target Groups

• Libertarian like minded Internet users and video gamers
• Fiscal and Social Conservative Activists, Campaigners and Think Tanks
• Internet Service Providers and Communications companies
• Policy makers (Legislators, Regulators, Public officials)

For groups like NoNetBrutality, getting corporate and conservative support means being a cog in the wheel at Grover’s infamous Wednesday strategy sessions.  One of the PowerPoint slides calls attention to just how important these meetings are in the effort to coordinate opposition to consumer-friendly broadband reform.

Now that the cat is out of the bag, outraged consumers have invaded the group’s primary social media outlets.  Their Facebook page is now loaded with comments from those upset about the fact the entire effort is little more than another bought-and-paid-for deception effort from the telecom industry.  Twitter is now used more to expose the group than to promote it.

The ironic part is that the very group that seems so alarmed by the prospect of “government censorship of the Internet” has no problems censoring its own Facebook page to remove posts that it determines are “off topic” or “not polite.”

<

p style=”text-align: center;”>

[Update Wednesday 3:20pm — This “group” came out of the closet this morning as a “class project” funded by Atlas, and attacked Think Progress for overreaching as to the group’s own importance in the Net Neutrality debate.  You can read my extended thoughts on today’s developments in the Comments section.  In short, I think today’s revelations may actually do even more damage to their credibility than earlier thought.  What does it say about a group of people willing to attend a “school” (and the “school” itself) that actively teaches how to develop and launch highly-deceptive fake grassroots campaigns designed to fool consumers?  Today they are downplaying the entire affair as “funny,” but if you were a visitor to their website, would you be laughing to learn the group isn’t really run by “six liberty-minded activists from six different countries” but rather those budding to learn the craft of sock-puppetry?

I think it’s sad some people have a moral code that says intentional deception in a public policy fight is just fine.  When you lie to your supporters and opponents about who you really are, and then say it’s “funny” when you come clean later,  they are left with little more than to ponder whether you were lying to them then or lying to them now.]

[Looking for more great examples of industry-backed dollar-a-holler front groups opposing Net Neutrality? Just click here and set your scroll wheel on turbo because we’ve compiled some examples you won’t believe!]

Americans for Prosperity's claim that grandma will face a $300 broadband bill will only become reality if Internet providers get away with Internet Overcharging schemes that would triple the price you pay for broadband service.

Americans for Prosperity, the group that harassed residents of Salisbury, North Carolina last year with push polls and recorded phone messages opposing municipal broadband, is renewing its effort to sign up the tea party crowd to oppose Net Neutrality reforms.

Ostensibly representing those favoring “less government,” AFP is actually a corporate front group founded by oil billionaire David Koch but also backed by telecom interests.  The group shills for large phone and cable companies to keep them deregulated, and opposes consumer reforms.  The group’s spokesman on Net Neutrality is Phil Kerpen — a regular on Fox News — appearing on Glenn Beck’s program to nod in agreement to wild claims that Net Neutrality is Maoist.

Now the group has unveiled a new advertisement opposing Net Neutrality and is spending $1.4 million dollars in its first ad buy.  The 30-second ad targets legislators with wild claims about Net Neutrality that don’t pass even the most rudimentary truth tests.

Comparing Net Neutrality with Washington-directed bailouts of banks and the auto industry, the group claims Washington wants to “spend billions to take over the Internet.”  Apparently the Internet is available for purchase on eBay.

In reality, the only group with the deep pockets is this debate is America’s telecommunications companies, who are among the biggest spenders for lobbyists, astroturf campaigns that claim to represent consumer interests, and writing big campaign contribution checks to state and federal elected legislators.

Establishing Net Neutrality protections doesn’t cost billions.  Fighting against establishing Net Neutrality might.

In fact, the biggest expense the Federal Communications Commission faces in its efforts to adopt Net Neutrality reforms will come from legal expenses brought about by continuous provider lawsuits.

[flv width=”480″ height=”380″]http://www.phillipdampier.com/video/Americans for Prosperity Dont Regulate the Internet Ad 5-2010.flv[/flv]

Americans for Prosperity’s anti-Net Neutrality advertisement claims Washington is spending “billions” to “take over the Internet.”  (30 seconds)

An amateurish animated video accompanying the ad on AFP’s YouTube channel extends the lies into the ionosphere:

• The video claims the government is preparing to take over the Internet, which is false.
• It implies the majority of Americans oppose Net Neutrality, also false.
• The video suggests that businesses will be prohibited from purchasing faster broadband, because under Net Neutrality, everyone will share the exact same broadband speed, both of which are totally false.
• Grandma, who “only uses the Internet to check e-mail,” will be prohibited from buying cheaper access under Net Neutrality.  More deception.

The video ends with a bleeped expletive.  Real professional.

[flv width=”641″ height=”380″]http://www.phillipdampier.com/video/Americans for Prosperity Animated Anti Net Neutrality Video 5-2010.flv[/flv]

Americans for Prosperity’s animated anti-Net Neutrality video makes wild claims that don’t come close to being h0nest with the viewer. [Warning: Loud Video — Turn Down Volume Before Playing] (1 minute)

Let’s Get Real.

FACT: If anyone is trying to “take over the Internet,” it’s a handful of corporate providers who won’t agree to common sense regulations that guarantee they will not block or impede web traffic.  If they have no intention of engaging in bad behavior, why spend millions of dollars to fight the regulations?

FACT: Americans favor Net Neutrality protections that guarantee net freedom and keep providers from further increasing your broadband bill by monetizing every aspect of the Internet.

FACT: Americans buy broadband based on speed tiers.  Net Neutrality does nothing to change this model.  Any business seeking faster service can continue to acquire it, if they can find a provider to sell it to them.  What Net Neutrality prohibits are Internet Service Providers artificially slowing down your website traffic unless and until you agree to protection payments to take the speed throttles off.

FACT: Most providers sell “Lite” broadband service to those seeking cheaper access or who only need the Internet for basic web browsing or e-mail access.  Some communities even offer basic Wi-Fi access to the Internet for free, and the Obama Administration is proposing to modify the Universal Service Fund to help economically disadvantaged Americans obtain basic web access at a more affordable price.

FACT: The only way a broadband bill is going to achieve the $300 price tag found in this video is if providers are permitted to run roughshod over their customers with Internet Overcharging schemes.  Some earlier proposed broadband “pricing experiments” would effectively triple the price for broadband service Americans pay, but that has nothing to do with Washington.  That can be laid directly at the feet of the same broadband providers who are writing enormous checks to astroturfers like Americans for Prosperity to hoodwink Americans into supporting things directly opposed to their best interests.

Don’t be Americans for Prosperity’s sucker.