An upset borough president

Brooklyn Borough President Marty Markowitz is calling on New York City’s telecommunications workers to be pressed into service to cope with the snow emergency created by a weekend blizzard that left more than two feet of snow in parts of New York and New Jersey.

Markowitz told WABC-TV news the mayor’s response to the storm was a “royal screw-up” and he’s angry Manhattan streets are bare while outer boroughs like his contend with roads that have not seen a plow since the storm began.

“Verizon, Cablevision, Time Warner — we need men and women that are healthy and able-bodied,” Markowitz appealed on air.  “Twelve bucks an hour — that’s a lot of money — up to fifteen bucks an hour, to be able to help our Sanitation Department clean out streets.”

“We need every available vehicle you’ve got to help clean this place up,” said Markowitz. “I want as to look as good as Broadway in Manhattan — clean it like Broadway in Manhattan, no more and no less.”

These Verizon trucks won't be of much help, stuck in an intersection in Queens.

Much of the city remains under difficult driving conditions because of abandoned vehicles left in the middle of streets and a lack of plowing.  Disruptions to electric, phone and cable service have been reported because of accidents, damage done by snow removal vehicles, and moisture-related equipment failures.

Pressing companies like Verizon and Time Warner into service may not provide much assistance, considering vehicles belonging to both companies were themselves stuck in many locations around the city.

For residents upstate, already dealing with record-breaking snowfalls in December, the chaos downstate is mystifying.  Residents in Buffalo, Rochester, and Syracuse have another word for the holiday blizzard: Sunday.

The three cities continue their annual competition for the Golden Snowball Award for the upstate community left with the most white stuff:

Golden Snowball Totals for the 2010 – 2011 Snowfall Season
Updated  12/27/2010

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WABC-TV provides the views of Brooklyn Borough President Marty Markowitz, as well as a roundup of the lightning-hot anger being felt by an increasing number of New Yorkers stuck at home because of unplowed streets. (17 minutes)

Sanders

Sen. Bernie Sanders has challenged FCC Chairman Julius Genachowski’s view that a merger between NBC-Universal and Comcast would not harm America’s media landscape or consumers.  The independent senator from Vermont released a statement today blasting the chairman for rolling over for another media conglomerate:

The FCC released some very bad news for the future of American media and, in my view, for the future of American democracy.  FCC Chairman Julius Genachowski has circulated an order that would allow Comcast, the country’s largest cable and Internet provider, to merge with NBC Universal, one of the country’s largest media conglomerates.

If approved, this new media giant will be the largest cable provider, the largest Internet provider, and one of the largest producers of content in the United States.  At a time when a small number of giant media corporations already control what the American people see, hear, and read, we do not need another media conglomerate with control over the production and distribution of media content.  What we need is less concentration of ownership, more diversity, more local ownership-and more viewpoints.

By law, the FCC may only sign off on the merger if it determines that it serves ‘the public interest, convenience, and necessity.’ Far from meeting the public interest standard, Comcast’s takeover of NBCU would create a monolithic media superpower and cause irreparable damage to the U.S. media landscape and society as a whole. In addition, the merger of these two media giants would likely precipitate other media mergers and make an already bad situation of media consolidation far worse.  Despite the public interest standard, Chairman Genachowski appears to be charging ahead, pressuring his fellow commissioners to approve this deal.

Some take solace in the fact that Chairman Genachowski’s order would approve the merger only subject to certain conditions and regulations.  This in no way changes my opinion about the scope of the damage.  If this merger is approved, I have little doubt that Comcast-NBCU will retain hundreds of attorneys and lobbyists to exploit gaps and loopholes in any conditions and regulations.  Once we allow companies to become this powerful, the FCC does not regulate them.  They regulate the FCC.

Time is running out to stop this deal.  I hope the American people will take notice and stand with me to demand that the FCC change course, vote down the order, and reverse the disturbing trend of media consolidation.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Sanders on Comcast 12-2-10.flv[/flv]

Sen. Bernie Sanders of Vermont appeals to Americans to join him in opposing the merger of Comcast and NBC-Universal.  (2 minutes)

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Salt Lake City’s local ABC affiliate never runs out of wonderful things to say about Comcast, the area’s dominant cable company. KTVX devoted more than four minutes of airtime last week to a puff piece promoting Comcast’s cable products.

It’s just the latest example of the blurring of the line between journalism and ingratiating sponsors by lending the station’s news talent out to shill for advertisers.

Included in the ‘Good Things Utah’ segment, an extended interview with Comcast’s Ray Child, who was encouraged to rattle on about all of the wonderful things Comcast/Xfinity offers local residents.  The two cheerleaders hosts presiding over the affair offered nothing but extended praise, although one host may have touched the third rail when she mentioned “monopoly.”  (4 minutes)

Media excitement about recent iterations of allegedly “4G” networks aside, no currently available wireless broadband service will replace the need for traditional wired broadband so long as providers limit consumption to 5GB (or less) per month.

As average consumption per household is now at least three times that level, wireless broadband customers will be faced with three choices:

1. Supplement a wireless broadband account with an unlimited, wired broadband service;
2. Be prepared to pay overlimit fees or purchase additional accounts or “usage packs;”
3. Reduce usage to remain within plan limits.

Sprint currently remains the largest carrier offering unlimited access to its 4G network, also sold independently under the Clearwire brand.  But as Clear subscribers found out, “unlimited” comes with “unlimited hassles” if Clear’s “intelligent network management” software catches you using it “too much.”  Speeds are quickly throttled downwards, well below even Sprint’s slower 3G network.

Many of Clear’s customers signed up in response to ads promising the 4G wireless service as a “home broadband replacement.”  Ditch your cable modem or DSL service for a wireless alternative!  Some salespeople even dared to suggest Clear was faster than cable or DSL.  Only for most it is not.

Every carrier has their own version of “4G” here or on the way, most of which can deliver better and faster service than the 3G alternative, but wireless providers are hellbent on ensuring customers never get used to the concept of truly unlimited service.

Glenn Britt, CEO of Time Warner Cable, admits the wired broadband industry erred when it got people used to all-you-can-use broadband.

“We made a mistake early on by not defining our business based on the consumption dimension,” Britt told investors back in 2009 when the company was contemplating its own metered usage trials.

4G networks can bring out the "data hog" in everyone if you actually take advantage of the faster speeds to stream multimedia.

Wireless providers are working hard not to repeat that mistake.

AT&T found usage caps anger customers, but got away with implementing a 2GB monthly wireless usage cap tied with the introduction of the wildly popular newest iPhone (and helped by grandfathering existing unlimited customers until their next phone upgrade.)

“If I had a baby in my hand and my iPhone and I had to drop one, I’d drop the baby,” laughed Dallas iPhone owner Luisa Benton.  But Benton’s love for her Apple phone does not extend to AT&T’s network, noting she has dropped calls and had poor reception in certain areas.

Many iPhone owners retain their cable or DSL broadband service because AT&T’s wireless usage cap limits what they can manage online, and the company’s network problems only adds insult to pocketbook injury.  With many locked into two year contracts, few are going to brave early termination fees to find an alternative.

As providers upgrade their networks, they are also upgrading their prices.  Verizon’s new LTE network, for example, carries a premium price tag for those wishing to use it.

Customers looking for a faster wireless experience will pay $50 for 5 GB or $80 for 10 GB of data on Verizon’s new network.  Run over those limits and an overlimit fee of $10 per gigabyte kicks in.

“People are never going to use wireless networks the way you see them on the commercials,” writes Stop the Cap! reader Jo-Anne in Seattle.  “They are always watching movies or TV shows — services you absolutely don’t want to risk at those prices.”

J0-Anne asked a Verizon representative if new 4G smartphones would be permitted to use unlimited data plans.

“‘Don’t bet on it,’ was the reply I got — Verizon may keep unlimited around for 3G network users only,” she said.

If true, Verizon will deliver overpriced, inadequate service for any customer looking to leave their home broadband account behind.  As soon as multimedia gets involved, usage caps rapidly become a dealbreaker.

Verizon recently contracted with Bridgewater Systems Corporation to supply it with data management software.  Bridgewater is also a major supplier of network throttling solutions to ferret out heavy users and impede their speed, as part of “fair use policy” regimes.

Some wireless companies are trying to have their cake and eat it too — selling “unlimited” wireless broadband service hampered by an aggressive “policy control” network management scheme.  You’ve seen the ads promising unlimited access, but probably missed the fine print warning the provider will throttle your wireless broadband speed to something comparable to dial-up once they deem you a data hog.

Cricket and Clear are both notorious for throttling customer speeds and delivering disclosures of the practice more impenetrable than North Korea.

A Clear blog entry tried to simplify the legalese:

During times of high network utilization our network management system may limit speeds, but we never limit the amount of data a customer with an unlimited data plan may use. The algorithm in place reviews several factors including long and short-term usage, current network capacity, and network demand to determine if network management needs to be applied.

The end result is that a few heavy users temporarily give up some speed during limited times of high demand so that everyone can have a good experience. A majority of customers are having a positive experience and experiencing faster speeds during times of greatest demand since these enhancements were enacted.

The “positive experience” Clear’s blogger reports may be wishful thinking, however, after reading the company’s support forums.  They’re overloaded with thousands of angry customers and probably many more ex-customers.  An “unlimited” broadband experience is meaningless if customers endure speeds well below the minimum acceptable definition of “broadband,” often for days on end.

Cricket is no better:

Cricket sets usage levels on the amount of data a customer can upload and download within stated periods of time. If you exceed your rate plan usage levels, Cricket will temporarily reduce the speed at which you can send and receive data over the Cricket network. You will still be able to use the service but your speed will be slower. Cricket may use other traffic management and prioritization tools to help ensure equitable access to the Cricket network for all customers. Your service speed is not guaranteed and is subject to this Fair Use Policy.

Cricket has set a data usage level (“Usage Level”) per customer. As shown in your rate plan brochure or on www.mycricket.com, this Usage Level varies based on the rate plan you’ve selected. Every day, we measure your upload and download data usage (“Actual Usage”) to determine if your total Actual Usage, as aggregated over your bill cycle (“Usage Total”), exceeds the Usage Level for the rate plan you selected. During hours of operation, you can inquire about your Usage Total versus your monthly Usage Level by calling 1-800-Cricket and speaking with a Care representative.

Once you begin a new bill cycle your rate plan Usage Level upload and download speeds will be restored.

The average Cricket customer is unlikely to grasp anything beyond the fact their speed sucks if they are targeted by Cricket’s throttle.  It’s not as simple as breaking through your monthly usage allowance.  Cricket can and does throttle customers who seem like they could exceed the limit, based on their daily account activity.

In the end, most wireless customers pay more for less service.  The primary benefit is portability, and carriers consider that worth the premium prices charged.  But as the Internet’s love affair with all things multimedia continues, none of these providers will provide a suitable alternative to the traditional home-wired broadband account.

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Last year like this year, WFAA-TV in Dallas reports frustrations continue with AT&T’s wireless data network.  The company’s response?  Limit customers’ use of it and push more of them off to Wi-Fi alternatives.  (2 minutes)

Just in time for New Year’s Eve, AT&T is pushing revelers off its 3G network onto a newly expanded Wi-Fi hotzone that encompasses Times Square.

It’s all part of AT&T’s plans to improve connectivity for smartphone customers enduring the company’s overburdened 3G network.  A year ago, it could take 10 minutes or more for an AT&T smartphone user in a crowd to bring up a single web page.  That’s because too many other AT&T customers were trying to do the same thing at the same time.

In Times Square, where an estimated one million people are expected to ring in the new year, it’s a safe bet more than 200,000 AT&T customers will try and upload photos and send New Year greetings to friends and family back home.  They’ll have a better chance of success using AT&T’s Wi-Fi.

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An AT&T social media representative introduces the new hotzone in Times Square.  (1 minute)

AT&T has been installing hotzones, accessible by their customers, in large gathering spots in cities like New York, Chicago, and San Francisco to address complaints from customers about network congestion.

“Our initial AT&T Wi-Fi hotzones have received great customer response and supported high data traffic,” says John Donovan, AT&T’s chief technology officer. “The pilot demonstrated the clear benefits of having fast and readily-available Wi-Fi options for our customers and our network, and so we have decided to deploy hotzones in more locations.”

AT&T’s outdoor hotzones typically deliver a signal across several city blocks and are intended for those on the go.  They join more than 20,000 indoor Wi-Fi hotspots already accessible to AT&T customers.

A strong Wi-Fi signal means reduced battery consumption and faster speeds.  And unlike AT&T’s 3G network, using Wi-Fi won’t eat into your monthly usage allowance, a major issue for those facing AT&T’s Internet Overcharging scheme on the wireless side, which delivers only 2GB of service per month before overlimit fees kick in.

But Wi-Fi alone cannot work miracles, and AT&T has no idea whether the hotzone in Times Square will have enough capacity to meet customer needs.  But the company is satisfied that it will certainly help, which is why it plans to continue installing the outdoor networks in other high volume areas.

Verizon Wireless already operates its own Wi-Fi network in Times Square for many of the same reasons.

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AT&T explains how to use their Wi-Fi network.  (5 minutes)