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Amazon Introduces Free Personal Cloud Storage; Will Consumers Use It on Capped Accounts?

Phillip Dampier March 29, 2011 Consumer News, Data Caps, Video 1 Comment

Amazon.com today unveiled a new personal online file storage service allowing customers to access and stream up to 5GB of their music collection to their Android phones, tablets, or personal computers for free.

The new suite of services includes Amazon Cloud Drive, an online file storage locker which holds the files, Amazon Cloud Player for Web, a web-based player that accesses MP3 files stored on a customer’s cloud drive, and Amazon Cloud Player for Android, which delivers streams over a wireless broadband connection to an Android-based wireless device.

“We’re excited to take this leap forward in the digital experience,” said Bill Carr, vice president of Movies and Music at Amazon. “The launch of Cloud Drive, Cloud Player for Web and Cloud Player for Android eliminates the need for constant software updates as well as the use of thumb drives and cables to move and manage music.”

“Our customers have told us they don’t want to download music to their work computers or phones because they find it hard to move music around to different devices,” Carr said. “Now, whether at work, home, or on the go, customers can buy music from Amazon MP3, store it in the cloud and play it anywhere.”

Apple's MobileMe service will likely need to dramatically cut prices to compete with Amazon's new cloud storage service.

Those with established Amazon accounts will find their Cloud Drive already activated and ready to store up to 5GB of files.  Customers who buy a digital MP3 album from Amazon will automatically get a free upgrade to 20GB of storage space for the first year.

Those looking for more than 20GB of online storage can purchase it for $1/GB per year, up to 1TB per account.

Although the service was intended mostly as an MP3 storage locker, any file can be saved to a customer’s Cloud Drive, which uses Amazon’s Simple Storage Service (Amazon S3).  This means the Cloud Drive could be used to store videos, documents, or even system backups.

“Free” is a good deal for consumers.  Competitor Dropbox only gives out 2GB and Apple’s MobileMe charges a comparatively overpriced $99 a year for 20GB of combined email and file storage and 200GB of monthly data transfer.  Amazon does not limit data transfers.

Online cloud storage moves files off of individual hard drives and makes them available online for immediate access, anywhere.  But Internet Overcharging schemes mean consumers will face the potential of dramatically higher broadband bills if they use these services, which are extremely data intensive.  Using Amazon’s MP3 storage and streaming service is unlikely to put a customer past their usage limit on home broadband accounts, but using the service for regular file backups could.  Usage-capped broadband and so-called “usage-based billing” threatens the viability of business plans that require consumers to use their broadband accounts to send and receive substantial amounts of data.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Amazon Cloud Player.mp4[/flv]

Amazon.com introduces its new Cloud Drive and Cloud Player.  (2 minutes)

Canada’s Government Falls; UBB Broadband Mess Will Coincide With New Elections

Paul-Andre Dechêne March 28, 2011 Canada, Data Caps, Editorial & Site News, Public Policy & Gov't, Video Comments Off on Canada’s Government Falls; UBB Broadband Mess Will Coincide With New Elections

Prime Minister Stephen Harper

The Conservative government of Stephen Harper technically fell Friday after a no-confidence motion organized by opposition parties forced Canada’s leader to dissolve Parliament Sunday.  Harper announced new elections will be held May 2nd.

While broadband was certainly not a key issue in the take-down of the government, the forthcoming preoccupation with elections comes at the same time the Canadian Radio-television and Telecommunications Commission is revisiting its earlier decision about usage-based billing, dealing with conflicts over increased competition in the wireless market, and fielding controversy over the agency’s newest commissioner and vice-chair.

The government’s latest pick for the CRTC, the eminently unqualified (but well-connected) former politician/talk show host-turned regulator Tom Pentefountas, is scheduled to take his seat at the Commission this April.  The “Pentefountas Matter” threatens to become a political sideshow here in Ottawa as opposition parties feast on a host of missteps from the former president of Action Démocratique du Québec, a Quebec political party that some have called a Francophone ‘mini-me’ version of the Tories inside Quebec.

“Here is a man who comes to a broadband and telecommunications regulatory body with just one telecom qualification on his resume — he was a radio talk show host,” shares François Dumont, a Stop the Cap! reader in Montreal.  “UBB (usage based billing) to this man could be a brand of suntan lotion.  In America, it would be like naming Rush Limbaugh to the FCC.”

NDP MP Charlie Angus, one of Canada’s most vocal, pro-consumer critics of the Conservative Party’s ‘corporate agenda-meets-federal policies’ dismissed Pentefountas as an unqualified mess who lacks credentials for the post and won it only through his friendship with Conservative Senator Leo Housakos and Dimitri Soudas, Prime Minister Harper’s spokesman.

[flv width=”480″ height=”380″]http://www.phillipdampier.com/video/Charlie Angus Pentefountas Affair.flv[/flv]

Charlie Angus on the attack during Question Time in Parliament over the appointment of Tom Pentefountas.  (4 minutes)

Pentefountas made matters worse for himself this week when he declared he deserved to be vice-chair of the CRTC because he “earned it.”

Charlie Angus (NDP)

That reasoning has not impressed Angus, or some members of Canada’s Liberal party, who accuse the government of cronyism for appointing an unqualified candidate to the CRTC as the agency is mired in controversy and generates headlines in the media with every policy decision.  Angus isn’t even sure if Pentefountas even formally applied for the job.  When asked, Pentefountas would only say he “expressed an interest.”

Now, members of several opposition parties are calling on the Conservatives to fire Pentefountas before he gets the keys to his office.

Meanwhile, the CRTC continues to dig in its heels about the parameters of the review of its earlier decisions about usage-based billing.

With the applause of telecom business interests in Canada, the Commission has already fixed the future review around its own preconception of the “facts” about UBB:

The two guiding principles for the review are that “ordinary consumers served by small Internet service providers should not have to fund the bandwidth used by the heaviest retail Internet service consumers”; and that “it is in the best interest of consumers that Small ISPs, which offer competitive alternatives to the incumbent carriers, should continue to do so.”

The agency plans hearings for July, but few broadband observers expect the Commission will depart much from its original conclusion Canadians need to pay significantly higher broadband bills for the good of the providers delivering the service.  Industry Minister Tony Clement continues his efforts to soothe angry Canadian consumers with a promise to overturn the agency’s decision if it continues to give a thumbs-up to UBB.  But government critics say the mandate given to the CRTC is the real problem — so long as the Conservatives insist the CRTC take a deregulatory approach to telecommunications, the longer the green light on higher prices and less competition will continue to shine.

With most observers predicting the Conservatives are on track to win the spring elections, it is unlikely any major changes in telecom policy are forthcoming.  Technology columnist Michael Geist suggests voters across Canada can upset conventional wisdom by making telecom issues a major focus of the forthcoming campaign, urging candidates to “vote for the Internet,” supporting consumer-friendly positions like a rejection of UBB and embracing forward-looking broadband policies.

Paul-Andre Dechêne is Stop the Cap!’s correspondent based in Ottawa, Ontario.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Charlie Angus on UBB.flv[/flv]

Charlie Angus in another exchange in Parliament with Industry Minister Tony Clement over the issue of usage-based billing.  (2 minutes)


New Hampshire’s Comcast Phone Service Outage: Like FairPoint Never Existed

Phillip Dampier March 28, 2011 Comcast/Xfinity, Consumer News, FairPoint, Video Comments Off on New Hampshire’s Comcast Phone Service Outage: Like FairPoint Never Existed

[flv width=”360″ height=”290″]http://www.phillipdampier.com/video/WMUR Manchester Comcast Service Outage 3-23-11.mp4[/flv]

More than two dozen New Hampshire communities were left without their Comcast “digital phone” service last week when a major service outage disrupted incoming and outgoing calls across The Granite State.  As businesses and consumers were advised to have cell phones on hand in case of phone outages, WMUR-TV in Manchester didn’t even mention the other alternative: the phone company… namely FairPoint Communications, the dominant landline provider in the state.  As some businesses and consumers panicked over the loss of their dial tones, they evidently forgot all about the company many New Englanders disconnected from their lives just a few years ago. (2 minutes)

Verizon Launches FiOS-TV in Albany, NY; Company Still Expanding Service in Existing Markets

Phillip Dampier March 28, 2011 Broadband Speed, Competition, Consumer News, Verizon, Video 3 Comments

The 500 channel universe has arrived for around 23,000 households around the state capital as Verizon officially unveiled its FiOS television service last week.

The company added television to its broadband service offering after securing video franchise agreements in suburban Bethlehem, Colonie, Guilderland, and Scotia.  It also expects to win approval to provide television service to the nearby city of Schenectady and the town of Colonie shortly.

The arrival of Verizon’s triple-play package begins with a $100 monthly promotional package (go to Verizon’s FiOS website and the online price can be lower) including phone, Internet, and television service for a year, rivaling a similar $99 promotion on offer for new customers from incumbent Time Warner Cable. But Verizon delivers faster broadband service and more HD channels than its cable rival, and will deliver up to 535 channels to subscribers — 130 in High Definition.

“Consumers and small businesses in these communities at long last have a better choice for TV,” said Tracey Edwards, president and general manager for Verizon’s Upstate New York region. “We’ve had great success in many other parts of the state. Now it’s time to bring FiOS TV to this part of northeastern New York and provide customers in the region a choice that is truly different from the cable TV company.”

Verizon officials also claimed the introduction of FiOS TV would result in lower prices for local residents, a claim that does not necessarily hold up when examining the rates for each company.  Both deliver triple-play promotions and retention offers that come within a few dollars of each other.

Time Warner Cable says Verizon’s service does not come with the same local commitment to the region the cable operator has provided with its local news channel YNN, and features that allow customers to start programs over from the beginning or watch live streams of 32 channels on the company’s iPad application.

But the fact a new choice is now available has delighted some of our readers.

Jeff in Guilderland says a number of Albany residents were upset when Time Warner Cable unveiled its $99 promotion which turned out not to be available to existing customers.

“They only give the best prices to their least loyal customers who are ready to cancel their service or sign up as new customers,” Jeff says.  “We’ve had cable from these guys for over a decade and when we sought a temporary price break, they wanted to give us a $20 credit — thanks for nothing.”

Now Jeff says with Verizon around, Time Warner better offer more than that.

Verizon put expansion of its Verizon FiOS fiber-to-the-home service on hold more than a year ago, stopping new cities from winning new options made possible with fiber optics.  But Verizon is still continuing to meet its commitments to communities where the network has already broken ground.  Where communities have not given Verizon video franchise agreements, Verizon markets its broadband and phone options.  But delivering video completes the triple play package many consumers want.

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/Albany Gets FiOS TV 3-26-11.flv[/flv]

WNYT and WXXA-TV reports some Albany-area residents can now get FiOS TV, showing Verizon is still expanding its FiOS product line in areas where fiber has already been laid.  (3 minutes)

Free Press’ Joel Kelsey Blows Telecom Talking Points Out of the Water on AT&T Merger

Gertraude Hofstätter-Weiß March 24, 2011 AT&T, Competition, Consumer News, Data Caps, Editorial & Site News, Public Policy & Gov't, T-Mobile, Video, Wireless Broadband Comments Off on Free Press’ Joel Kelsey Blows Telecom Talking Points Out of the Water on AT&T Merger

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/Bloomberg Kelsey Sees Higher Wireless Rates After T-Mobile Deal 3-24-11.flv[/flv]

Getting the mainstream media to cover issues in the telecommunications sphere usually means wading into the “business news” sections of newspapers or watching business cable news channels.  Unfortunately, too often these outlets cater to the whims and preconceived notions of the audience — big business.  In the case of the AT&T/T-Mobile merger, Wall Street loves the idea, but consumers do not.  Watch as Free Press’ Joel Kelsey handily deals with the gang at Bloomberg News, who are convinced mergers and acquisitions never result in price increases for consumers.  Has your cell phone bill gone up or down in the last three years?  (4 minutes)

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