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Frontier Communications Delivers F-Minus Broadband in Ohio; ‘Upgrades Will Cost A Lot of Money’

Courtesy: WKRC-TV Cincinnati

Frontier Communications’ DSL service to some residents in Sardinia, Ohio has been progressively slowing down to the point Speedtest.net rated one man’s connection an “F-Minus.”

Larry Meeker’s broadband service from Frontier achieved speeds of just 190kbps — about four as fast as traditional dial-up Internet service.  Upload speeds reached just 1kbps.  When Meeker called Frontier Communications to complain about the lousy broadband speeds, he reports Frontier didn’t seem in any hurry to improve his service.

WKRC-TV TroubleShooter Howard Ain reports Frontier had done little for Meeker initially, saying “it will cost a lot of money for the company to upgrade” the broadband facilities in inherited from an acquisition from Verizon Communications.

Frontier changed its mind when Ain indicated the company’s broadband woes were about to be a feature item on WKRC’s 6pm local news.  Meeker also told the station he was preparing to file a complaint with Ohio’s public utility regulator.  Just a few days before the report aired, Frontier called Meeker to tell him improved service was on the way.

Meeker reports it used to take 10-15 seconds to load even basic web pages over Frontier’s DSL service.  But after the company began work on Meeker’s connection, pages are loading much faster, usually after 1-3 seconds.

The Sardinia man noted the best way to get action out of Frontier might be to call the media to get the company to do the right thing.

“I’m very happy that it is so easy to contact Channel 12 news and Howard Ain and know that somebody is at least going to call you and if there is a problem they are going to check it out and investigate it,” Meeker told the station.

A spokesman for Frontier Communications blamed the old owner — Verizon Communications, for inadequate broadband facilities in place to serve Sardinia and surrounding areas. The company says it is spending $90 million on upgrades because people are using the Internet a lot more in the area.  New circuits bringing additional capacity are anticipated to begin service by the second week of February.

[flv width=”360″ height=”290″]http://www.phillipdampier.com/video/WKRC Cincinnati Broadband Service 1-18-12.mp4[/flv]

WKRC TroubleShooter Howard Ain covers Frontier’s lack of performance in Cincinnati suburb Sardinia, Ohio.  (2 minutes)

Bright House Fires Up 2,000 Wi-Fi Hotspots For Customers Across Central Florida

Phillip Dampier January 18, 2012 Consumer News, Video, Wireless Broadband Comments Off on Bright House Fires Up 2,000 Wi-Fi Hotspots For Customers Across Central Florida

Bright House Networks Thursday switched on a huge network of free Wi-Fi hotspots for its broadband customers across central Florida.  Concentrated on coastal beach communities in eastern Florida and in the cities of Orlando, Tampa, and St. Petersburg, the new Wi-Fi service can be found on beaches and parks, inside malls and shopping destinations, downtown business districts, and medical facilities across their Florida service area.

Bright House Networks Wi-Fi Coverage Map

Existing Bright House broadband customers can log in and use the service for free:

  • Most wireless devices will display available networks. If the device doesn’t show networks, open the network options and select My BrightHouse or Bright House Networks.
  • Open the Internet browser of your choice.
  • When the WiFi HotZones page opens, click ‘log in’ under Bright House Road Runner Customer.
  • Log in using Road Runner email and password or My Services credentials.
  • Agree to the terms of use and connect to the WiFi network.

Non-customers can purchase access with a credit card in increments of as little as three hours.  Stop the Cap! readers in central Florida report speed test results of around 5/1Mbps from many of the Wi-Fi locations, which is much better than many other publicly available Wi-Fi networks.

Bright House says it has launched the Wi-Fi service to help customers hang on to their usage-limited mobile broadband allowances.

“We’re trying to save our customers money, time and energy,” Bright House spokesman Donald Forbes said.  “Plus, Wi-Fi is so much faster and such a better connection.”

Cable provider-delivered Wi-Fi is often used by the industry as a customer retention tool and goodwill gesture.  It typically uses the company’s pre-existing broadband infrastructure, which keeps costs low.

Bright House is soliciting customer feedback about possible new locations for future Wi-Fi hotspots.  The company plans to add at least 2,000 additional hotspots by the end of this year.

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/Bright House launches major Wi-Fi initiative 1-12-12.flv[/flv]

Bright House produced this informational video introducing its Wi-Fi service.  (2 minutes)

Editorial: Stop the Cap!’s View About the “Stop Online Piracy Act”

Phillip Dampier January 17, 2012 Consumer News, Editorial & Site News, Public Policy & Gov't, Video Comments Off on Editorial: Stop the Cap!’s View About the “Stop Online Piracy Act”

We have received several inquiries about where Stop the Cap! stands on the “Stop Online Piracy Act” — legislation currently in Congress designed to combat online piracy.  We’ve remained silent on this legislation for only one reason: we just haven’t have the time to cover it.  But I wanted to take a moment to answer the ongoing inquiries from readers about where we stand on this legislation.

In short, we oppose it.

As with virtually all legislation bought and paid for by large corporate interests, this attempt to thwart online piracy is yet another example of special interest overreach with a bountiful basket of unintentional consequences corporate lobbyists are not paid to consider when pushing the agenda of giant media and entertainment conglomerates.

As of yesterday, the Obama Administration seems to have recognized the growing opposition to the legislation from just about everyone apart from the corporate interests spending millions to promote and lobby it.  Some media reports seem to indicate SOPA is on the verge of being shelved, at least temporarily.  But you can be certain that like all monied legislation, it will be back.

Instead of a lengthy explanation about SOPA, we’d prefer to point you to some excellent pieces explaining why the proposed bill is a really, really bad idea.  Free Press has an organized campaign to stop the legislation in its current form, one that you should consider supporting, even if the bill is now languishing in Washington.  Also check out the Electronic Freedom Foundation’s web form to contact your legislators to oppose SOPA.

Stop the Cap! will participate in the Stop SOPA censorship campaign scheduled for tomorrow.  Visitors will first land on an information page explaining why this site “has been blocked.”  But that page includes a link to continue your journey back here, where regular coverage will continue.

Be sure to watch these two videos:

[flv width=”596″ height=”356″]http://www.phillipdampier.com/video/MSNBC Chris Hayes SOPA and Antipiracy Debated 1-15-12.flv[/flv]

Chris Hayes’ courageous in-depth debate about SOPA appeared on MSNBC, a network owned by Comcast-NBC, which ardently supports the legislation to the point of distributing pro-SOPA coffee mugs to employees. (18 minutes)

[flv width=”512″ height=”308″]http://www.phillipdampier.com/video/SOPA Marvin Ammori.flv[/flv]

Marvin Ammori’s assessment of the legislation appeared on Al-Jazeera English, one of the few news networks willing to discuss the proposed legislation on-air.  (4 minutes)

Tippecanoe and Fiber to the Home Too: Indiana Community Says Yes to Fiber Broadband

A western Indiana fiber-to-the-home project first envisioned more than five years ago is finally moving forward as it wins unanimous approval at the Tippecanoe County Redevelopment Commission.

Lafayette and West Lafayette, Ind., home to prestigious Purdue University, has a broadband problem.  Broadband advocates claim current providers Comcast and Frontier Communications underserve Tippecanoe County.  The former has put western Indiana on the “long list” waiting for service upgrades, and Frontier Communications offers little more than slow speed DSL in the region.  While Purdue arranges for its own Internet connectivity, off-campus students and area residents have had to make due with what the local cable and phone company offers, which isn’t much according to the locals.

“Comcast service has recently improved, but there is a big difference between Comcast service in a city like Chicago and what they deliver this part of Indiana,” shares Stop the Cap! reader Nick Jefferson, who tipped us to the recent developments.  “Frontier is a complete waste of time, and they have alienated customers across Indiana after taking over from Verizon Communications.”

In 2005, Tippecanoe County officials met with Verizon to encourage construction of its FiOS fiber-to-the-home network in western Indiana, as it had planned for the eastern Indiana city of Fort Wayne.  But Verizon sold off its Indiana landline operations to Frontier Communications, which has since shown little interest in expanding the fiber to the home network it inherited.  Now the county is considering financing a fiber network itself, to be ultimately run and administered by Cinergy MetroNet, which already provides service in the Indiana communities of Connersville, Greencastle, Huntington, Madison, New Castle, North Manchester, North Vernon, Seymour, Vincennes, and Wabash.

[flv width=”480″ height=”290″]http://www.phillipdampier.com/video/WLFI Lafayette Ultra-high-speed net may be headed here 3-21-11.flv[/flv]

WLFI-TV explained the basics of the new fiber-to-the-home network and how it will be paid for in this report from March, 2011.  (2 minutes)

The $40-50 million project would not come out of taxpayer funds directly.  Instead, a novel financing approach would cover construction costs over a 15-20 year period using a combination of MetroNet investor funds and a “tax increment financing” district, which would provide a temporary tax abatement during the period the network is being paid off.  Taxpayer dollars would not be exposed — the financial risks would be to MetroNet and its investors alone.

A fiber to the home service would provide a network capable of gigabit broadband speeds, but historically Cinergy has offered lower speeds to their other Indiana customers, albeit at highly competitive pricing, along with packages of video and phone service.

Larry Oates, head of the West Lafayette redevelopment commission for the project, says the fiber network delivers more than just the promise of better broadband service

“This project could be a great economic development tool,” Oates told The Exponent. “It is up to the businesses and residents who live here to decide what to do with it. We are just facilitating their potential.”

The County Commissioners will decide later whether to give the project a final approval.

[flv width=”480″ height=”290″]http://www.phillipdampier.com/video/WLFI Lafayette Tippecanoe County moves forward with plans for Fiber to Home 1-9-12.mp4[/flv]

WLFI in Lafayette reports Tippecanoe’s fiber to the home network has gotten unanimous approval from the country redevelopment commission.  (2 minutes)

Time Warner Cable Lines Pass Over Driveways of Customers They Refuse to Serve

Would-be customers of Time Warner Cable’s broadband service in Vienna, a small town in Oneida County, N.Y. are confused about why the cable company will not provide them with broadband service, even though cable company lines pass right over their respective driveways.

Pete Rauscher sees neighbors within a mile away happily using Time Warner’s Internet service, even though he cannot buy it for himself.

“I’d like to get the service…so do [my neighbors],” Rauscher told WSYR-TV in Syracuse. “It isn’t right that somebody within a mile of us has the same cable service, but we don’t.”

Broadband Map for New York. Blue=Cable Broadband -- Red=No Broadband At All

Rauscher and his neighbors are victims of a de-facto cable industry standard that says wiring fewer than 35 homes within a mile is not financially viable.  Rauscher might understand this, if a Time Warner-owned cable line didn’t pass straight over his driveway.

The cable company says it would cost at least $17,000 to provide Rauscher with broadband service, an installation fee way out of his budget.

Parts of Oneida County are still without any broadband service, except for those lucky (and wealthy enough) to receive and pay for a wireless 3/4G broadband connection from Verizon Wireless.  That company charges $80 a month for up to 10GB of usage, much more expensive than what Time Warner would charge.  DSL is not provided in that section of Vienna.

Time Warner says it regularly re-evaluates expansion into currently unserved sections of its service area.  Two sections of nearby Camden now receive cable service from the company, partly thanks to new housing developments in the rural region.  But for now, the cable company remains resolute in not serving customers who do not meet its population density test.

[flv width=”480″ height=”290″]http://www.phillipdampier.com/video/WSYR Syracuse Fight for High Speed Internet 1-12-12.mp4[/flv]

WSYR-TV tells the story of rural Oneida County residents who cannot get Time Warner Cable broadband service, even though the cable company lines cross their driveways.  (2 minutes)

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