Home » Issues » Recent Articles:

AT&T Fiber Buildout Could Steal Two Million Charter and Comcast Customers

As AT&T continues to build out its fiber to the home network in its landline service areas, the company estimates it could achieve 50% market penetration by 2023, triggering a growing wave of consumers dropping cable in search of a better deal.

Cowen, a research firm, issued a report to clients indicating if AT&T achieves its expansion goals, it will be a tough competitor to Comcast and Charter.

Both cable companies have pulled back on promotional and customer retention pricing in recent years, allowing customers to follow through on threats to disconnect service. AT&T Fiber is expected to be a frequent destination for those unhappy cable customers. As AT&T’s fiber network expands, it could eventually grab one million customers each from Comcast and Charter, as well as another 200,000 cancelling service with Altice’s Suddenlink.

If the estimates prove accurate, the costs to earnings will be considerable — Comcast will lose around $1.1 billion, Charter $885 million, and Altice $162 million.

AT&T claims it has expanded fiber to the home service to three million homes each of the last two years. It plans to continue expanding fiber buildouts for an additional three years, wiring up communities where a return on investment can be achieved.

To stem customer losses, the cable industry will likely have to relent on pricing and promotions in areas where AT&T Fiber already provides competitive service.

The cable industry has enjoyed a strong speed advantage over most phone companies for the last few years as nearly 100% of cable operators now offer gigabit download speed. In contrast, phone companies are offering gigabit speed in only about 25% of their footprint, with many telco service areas still stuck with low-speed DSL, often unable to achieve the FCC’s minimum broadband speed of 25 Mbps.

Cable ONE Acquires Fidelity Communications in $525.9 Million Cash Deal

Cable ONE today announced it has acquired family owned cable operator Fidelity Communications, in a $525.9 million cash deal.

Fidelity serves 134,000 residential and business customers in smaller communities in Arkansas, Louisiana, Missouri, Oklahoma, and Texas. Cable ONE showed interest in Fidelity because many of its small cable systems are not too far away from existing Cable ONE systems that also target smaller communities.

Fidelity systems typically sell broadband at speeds of 50 Mbps ($64.99) and 100 Mbps ($89.99).

Fidelity does not usage cap its customers, Cable ONE does.

Cable ONE has also been criticized for charging the highest price residential broadband service in the country.

Fidelity currently serves customers in:

Arkansas
Alexander
Bauxite
Beebe
Benton
Bryant
Cherokee Village
Hardy
Haskell
Hensley
Highland
Little Rock
Mabelvale
Mammoth Springs
Maumelle
North Little Rock
Pulaski
Shannon Hills

Louisiana
Erwinville
Glynn
Jarreau
Lakeland
Morganza
New Roads
Oscar
Rougon
Ventress

Missouri
Adrian
Buffalo
El Dorado Springs
Gerald
Harrisonville
Lebanon
Nevada
New Haven
Owensville
Rolla
Salem
Sullivan
Thayer
West Plains

Oklahoma
Lawton

Texas
Atlanta
Carthage
Hallsville
Jefferson
Marshall
Queen City

Discovery Announces Major Partnership with BBC on New Streaming Service

Phillip Dampier April 1, 2019 Competition, Consumer News, Online Video Comments Off on Discovery Announces Major Partnership with BBC on New Streaming Service

Discovery has announced an exclusive agreement with BBC’s Natural History Unit that will open up decades of natural history and wildlife programming for on-demand viewing on Discovery’s forthcoming subscription streaming platform, planned for a 2020 launch.

“This is our largest-ever content sales deal,” said Tony Hall, BBC director general. “Global subscribers are in for a real treat — the best content on a great new platform.”

The BBC Natural History Unit is the world’s largest producer of radio, television, and online content dealing exclusively with natural history and wildlife programming. Launched in 1957, the department produces around 100 hours of television and 50 hours of radio programs annually. Some of that programming comes from well-known naturist Sir David Attenborough, himself responsible for hundreds of hours of award-winning BBC nature documentaries.

A limited amount of programming produced by the unit is already available on other platforms, like Netflix, usually branded as BBC Earth. But only a limited catalog of content is on offer, typically licensed for streaming for one year. The new agreement between Discovery and BBC will make Discovery’s forthcoming subscription video service the exclusive streaming home of all BBC nature and wildlife programs, except in the United Kingdom, Ireland, and China. More importantly, Discovery can make the full BBC catalog of nature programming available for viewing.

Discovery’s plans for its subscription streaming platform have quickly evolved since first announced last year. The original plan was to offer a $5-8/mo service showcasing programming from over 30 networks already operated or owned by Discovery worldwide. The well-known cable network announced its plans for a streaming service after completing its $14.6 billion acquisition of Scripps Networks Interactive in 2017. The acquisition allows Discovery to blend its own nature and history programs with lifestyle content from Scripps’ networks like HGTV, Food Network, and DIY.

Now, Discovery is planning several different tiers of its streaming service, each offering subscribers a very deep catalog of non-expiring content. The BBC Natural History programming add-on is expected to cost under $5 a month. Other planned add-ons may feature a rich catalog of educational videos for do-it-yourself home projects, a video cooking school, and others to teach people sports like golf or tennis.

Zaslav

Discovery CEO David Zaslav sees the opportunity for Discovery to launch the “Peloton of food,” a reference to the stationary bike manufacturer that also sells exercise routine subscriptions to owners. In such a scenario, a celebrity chef like Bobby Flay could host hundreds of hours of cooking content, teaching subscribers how to cook everything from a turkey to a complete cajun-style meal.

Discovery has already put its wheels in motion, launching streaming services with sports programming including cycling and golf which may feature products such as the SkyTrak+.

Zaslav envisions the future of Discovery’s streaming service to be the Netflix of factual content programming. He noted most of the huge entertainment companies are clashing head to head by competing with scripted entertainment programming. Discovery will differentiate itself with documentaries, education, sports, and nature specials.

“The scripted movie packagers are big boats, and they’re banging into each other,” Zaslav said. “They’re fighting over who can be the widest and who can be the fastest. Right now, we have some great lanes.”

Zaslav admits Discovery’s earlier forays into streaming, including its participation in TV Everywhere — offering a limited number of shows for streaming to authenticated cable or satellite subscribers — has not been very successful. Contract restrictions often limited how long series can remain available for viewing, and the catalog of options was never particularly deep. With the new ad-free streaming platform, Discovery envisions releasing a massive menu of content, frequently updated with new shows from its own production unit and its partners. Most of Discovery’s own programming was produced for its cable networks, but nothing stops Discovery from creating content specifically for its streaming platform. Discovery’s new agreements should also allow it to keep content available indefinitely.

Discovery plans on spending hundreds of millions of dollars to develop and market its new services. It will face the challenge of convincing customers that subscribing to yet another streaming service is worthwhile. A 2018 survey from Magid Research found consumers were willing to spend up to $38 a month on a combination of streaming services like Netflix, Hulu, and Amazon Prime Video. Discovery hopes to launch its new platform in time to grab subscribers before new competitors from Disney, WarnerMedia, and Apple take hold and possibly tap out would be customers.

The deal with the BBC is part of a larger transaction between the two programmers over their European networks. The BBC is spending $225 million and assuming $90 million in debt to acquire Discovery’s share of several UKTV networks, including Alibi, Dave, Drama, Eden, Gold, W, and Yesterday. In turn, Discovery assumes full control of lifestyle channels Home, Good Food, and Really.

‘Frontier is a Black Hole’ – Customers Left With Unreliable Service for Weeks in Rochester

Phillip Dampier March 28, 2019 Consumer News, Frontier, Video 3 Comments

One of Frontier Communication’s largest legacy service areas is suffering from some of the same bad service reported by rural communities in states like California, Minnesota, and Florida.

News10NBC reports that some customers in Rochester, N.Y. have spent “weeks without reliable telephone service and very few answers.”

Frontier landline customer Andy Melnyk says the problems with his phone service began six weeks ago. The line frequently goes dead with no dial tone, and customers calling the Rochester family get nothing but a busy signal.

“I thought okay, they fixed it, let it go and then it happened again,” Melnyk reports. Despite the service problems, Frontier has not offered any bill credits, or a satisfactory explanation for the problem.

“[It’s] just like a black hole, you can’t find anything out,” Melnyk’s wife Kay told the station. “They’re not being very transparent about what the problem is, [and] what they’re doing to solve it.”

The Melnyk family is not alone. Other Frontier customers in the neighborhood are dealing with the same issue.

It took News10NBC to get involved to get a statement from Frontier, claiming the problem is a wet copper cable.

“Frontier technicians are working to repair a large-diameter copper cable damaged when recent rainstorms flooded an underground vault,” Frontier said in a statement. “Services were restored for affected customers by March 7, however, the permanent repair process needed to splice new cable is complex and takes time. We expect to finish the work this weekend. We thank our customers and the communities we serve for their patience as Frontier crews work safely and diligently to maintain our network and keep communities connected.”

Maintaining deteriorating copper wire infrastructure that other phone companies discarded years ago in favor of fiber optics can be complex and time-consuming. But other companies have found upgrading to fiber has given their networks more reliability and happier customers. But Frontier has shown no signs of launching fiber upgrades for customers in their legacy copper wire service areas.

Meanwhile, when asked if Frontier customers will receive bill credits for the problems, a Frontier spokesperson told the station they will consider that on a “case by case basis.”

WHEC in Rochester reports Frontier customers in parts of Rochester, N.Y. have experienced weeks of bad service and are not getting any answers why. (2:36)

Sinclair’s Ad-Supported STIRR Service Adds Law and Crime Network to its Freeview Lineup

Phillip Dampier March 28, 2019 Consumer News, Online Video Comments Off on Sinclair’s Ad-Supported STIRR Service Adds Law and Crime Network to its Freeview Lineup

STIRR, Sinclair Broadcast Group’s new free-to-stream, advertiser-supported service, this week added Dan Abram’s Law and Crime Network to a growing lineup of second-tier networks airing off-network shows, YouTube videos, movies, oddities like drone footage, and local news content produced by Sinclair-owned television stations around the country.

As of today, STIRR features 29 streaming linear TV networks, most you’ve never heard of before. The primary draw for most will be access to live streaming news from dozens of Sinclair stations around the country. STIRR asks users to pre-select the city and station nearest them, which then allows access to STIRR CITY, a channel that carries complete coverage of local news and features produced by that Sinclair station. In between live newscasts, the channel features a small handful of off-network shows like Highway to Heaven (commercial free for some reason) and live carriage of Cheddar, a business news network. Users can choose and change any Sinclair station they like anytime, useful during breaking news stories several cities away.

Although STIRR incorporates plenty of its cohesive platform branding messages across its lineup, it is clear most of the included networks are a motley crew of independent thrown-off-cable misfits, low-budget oddities that feature little more than drone footage or a queue of YouTube videos, and several digital subnets you probably have encountered on over the air channels. Most of the latter air old off-network shows from the 60s, 70s, and 80s, similar to Me TV. But none seems compelling enough to replace a cable TV or streaming TV subscription.

STIRR is only a few months old, and lineup additions and changes are forthcoming as the service grows to around 50 live/linear TV channels by the end of 2019. Streaming quality is good, but older programs show their age. Sinclair likely bought a range of cheap syndicated series to scatter across its own STIRR-branded channels, and many inexplicably run without commercials, which means viewers are often treated to several minutes of “we’ll be right back” billboards between shows. Sinclair presumably would like to sell its own advertising on the service, but so far the vast majority of commercials are unpaid promos for different STIRR shows and channels.

A rudimentary program guide offers viewers the titles of shows, but few descriptions. STIRR does not offer a record option at this time.

Current STIRR Lineup

  1. STIRR CITY
  2. Stadium
  3. Cheddar News
  4. Law & Crime Trial Network
  5. Futurism
  6. Dust
  7. Comet
  8. Charge!
  9. CONtv
  10. Buzzr
  11. Dove Channel
  12. Shout TV
  13. Pet Collective
  14. TBD
  15. FailArmy
  16. The T from The Tennis Channel
  17. WPT – World Poker Tour
  18. STIRR Sports
  19. Outdoor America
  20. STIRR Life
  21. BigLife TV
  22. GustoTV
  23. MovieMix
  24. STIRR Movies
  25. Gravitas Movies
  26. Mobcrush
  27. ESR eSports Channel
  28. NASA TV
  29. SOAR (Drone Footage)

STIRR is available from iOS and Android apps, on Amazon Fire TV, Apple TV, and Roku, and on desktops through the STIRR website.

Search This Site:

Contributions:

Recent Comments:

Your Account:

Stop the Cap!