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Time Warner Cable Hiking Rates: Basic Cable Up 8.2% – $72.50/Month in Southern California

Phillip Dampier January 29, 2013 Competition, Consumer News, Editorial & Site News 5 Comments

timewarner twcTime Warner Cable customers in southern California are bracing themselves for a rate increase that will raise prices by 8.2 percent — almost four times the rate of inflation.

The price for digital basic cable, the most popular cable television package, will rise from $67 to $72.50 per month. The price charged to record shows from that package is also going up. “DVR service,” which does not include the DVR equipment itself, is rising 18.6% — from $10.95 to $12.99 a month.

Stop the Cap! reader Steve in Carlsbad adds his rate increase notification also mentions price increases for bundled packages:

All Standard and Basic packages and bundles will increase by $5.00 and all digital video packages and bundles will increase by $3.00.

The rate increases are by no means over. As Time Warner mails its price change notifications for 2013 to customers, it also signed a 25-year deal with the Los Angeles Dodgers for yet another regional sports channel showcasing the baseball team. Industry insiders estimate the deal is worth between $7-8 billion and could eventually cost cable subscribers an additional $5 a month, whether they watch the channel or not.

Flag_of_California.svgIt is likely the latest rate increase does include the cost of the 2012 launch of Time Warner Cable SportsNet, which features the Los Angeles Lakers. Time Warner asks competing satellite and telephone company video services to pay between $4-5 a month to provide SportsNet to their customers.

The rate increases will not affect customers on retention or promotional packages until they expire. As usual, Time Warner blamed the rate hike on increasing programming costs, notably for sports and broadcast television stations.

Although many Californians have alternatives, ranging from AT&T U-verse to two satellite television providers, those companies are raising prices as well:

  • Comcast (San Francisco Bay area) rates went up 4.3% last year and will increase again this summer;
  • DirecTV rates will increase Feb. 7 by about 4.5 percent;
  • Dish Networks’ most popular packages rose $5 a month on Jan. 17;
  • AT&T U-verse will boost prices on components of its service by around $2 a month each on Jan. 27.

money savingCustomers facing price increases can use the rate increase notification as the trigger to threaten to cancel service to win a lower price with a customer retention offer. Stop the Cap! published a comprehensive guide on how to win a lower rate from Time Warner in 2012 and those tips are still working for our readers today.

If Time Warner seems unwilling to bargain, customers can also consider taking their business elsewhere by signing up for a promotional introductory offer with a competitor. When that offer expires, Time Warner will take you back with a new customer promotion as well.

In general, bundling all of your services with one provider will save the most money. Triple play packages consisting of television, broadband, and phone service are the most economical when considering the cost of each service. But it is also a good idea to consider whether you need all three services.

The weakest link of the triple play package is the landline. If you subscribe to broadband and cable service, consider switching to a broadband-based phone company like Ooma, which received a high rating from Consumer Reports. After an initial investment of around $150 for the equipment, the price of the phone service itself is next to nothing and includes nationwide unlimited calling. Ooma basic customers only pay for FCC-mandated fees and local taxes and surcharges. Combined these are usually well under $7 a month. Ooma Premier customers pay $119.99 a year and get a free number transfer, free calling to Canada, the choice of a Bluetooth Adapter, Wireless Adapter or Extended Warranty, a large list of calling features, a second line, voicemail, and free mobile calling minutes.

This cable box is free through 2015. A traditional set top box from Time Warner costs $8.49/mo.

This digital adapter cable box is free through 2015. A traditional set top box from Time Warner costs $8.49/mo.

Next consider your current cable television package. Scrutinize your bill for add-on fees, especially for digital/HD add-on packages for channels you may never watch. Do you still need to pay for HBO, Cinemax, Showtime, and Starz? Consider Netflix, Redbox, and Amazon video — among others — to satisfy your movie needs without paying more than $15 a month for HBO alone.

Equipment fees may also make up a substantial portion of your bill. If you pay separately for DVR equipment and service, you are probably paying Time Warner’s regular customer rates. Seize the opportunity to demand a better deal. Customers with multiple set top boxes may want to consider ditching them on secondary sets, especially if they don’t need an on-screen program guide or access to on-demand programming.

Time Warner is offering customers “digital transport adapters” (DTAs) at no cost through 2015. These boxes, a fraction of the size of a traditional set top box, will allow older sets to access most digital channels that are included in your cable television package. But a DTA won’t work with on-demand programming or premium channels, at least for now. The devices also do not support a handful of digital channels that Time Warner provides under a bandwidth-saving scheme that only delivers a network if a customer with a traditional set top box actually starts to watch. In western New York, we found about 10 unavailable channels, virtually all very minor networks that won’t prove much of an inconvenience. Using a DTA instead of a set top box can save up to $8.50 a month for each cable box it replaces.

If you subscribe to Time Warner Cable broadband and are paying the company’s $3.95 a month modem rental fee, you are throwing your money away. Invest in purchasing your own cable modem. They are simple to install and are reliable. You’ll earn back the purchase price in as little as a year. Now may also be a good time to review your speed needs. Time Warner recently boosted its standard broadband speed to 15/1Mbps. If you pay extra for Turbo, this might be a good time to consider dropping it if you don’t need the incrementally faster 20Mbps download speed Turbo offers.

More DMCA Overreach: Unlocking Your Cellphone is Now Illegal in USA

propertyThe Digital Millennium Copyright Act strikes again.

Effective this week, a temporary provision that protected consumers taking their existing, newly-unlocked phone to another carrier has expired. As a result, anyone who attempts to unlock a cell phone without permission could be liable for up to $1,000,000 in fines, imprisonment for up to ten years, or both. Phone companies are exempt, but the customers who purchase phones from them are not.

The DMCA was never specifically written to stop customers from moving phones between wireless companies, but because its provisions are so broad, the Act caused a number of unintentional problems that leave copyright lawyers at the Electronic Frontier Foundation scratching their heads.

“This shows just how absurd the Digital Millennium Copyright Act is: a law that was supposed to stop the breaking of digital locks on copyrighted materials has led to the Librarian of Congress trying to regulate the used cellphone market,” says EFF attorney Mitch Stoltz.

The DMCA’s overly broad provisions are slightly tempered by the Library of Congress, which maintains an extensive exemptions list designed to cover for the law’s more ridiculous overreaching consequences. But those exemptions only last three years, and the one covering cell phone unlocking expired Sunday.

Jailbreaking your phone to strip away carrier-installed and mandated bloatware remains technically legal, but you won’t get far taking your phone to another provider without getting your current carrier’s permission. Some companies will gladly unlock cell phones for customers who have maintained an account for a certain number of days or have fulfilled their two-year service contract. But not all.

If your current phone company wants you to stay, your only recourse may be to buy a new cell phone from your new provider, who may never want you to leave either.

Verizon Wireless Earns More from Wireless Data Traffic That Costs Them Less

Phillip Dampier January 28, 2013 Competition, Consumer News, Data Caps, Editorial & Site News, Verizon, Wireless Broadband Comments Off on Verizon Wireless Earns More from Wireless Data Traffic That Costs Them Less

verizoncattleVerizon Wireless has been making a killing herding customers into its Family Share data plans.

Originally introduced last year, Verizon charges outrageously high prices for a paltry mobile data allowance that can be shared (think Oliver Twist on a diet) with other wireless devices attached to your plan.

The company’s latest financial report shows growth in average revenue earned from each account shot up 6.6 percent in the fourth quarter to a budget-busting $146.80 a month. The more Verizon can push customers to its shared data platform, the richer the company will get. With just 23 percent of Verizon customers currently on such plans, there is plenty of room for even more earnings.

Even though the value for money has deteriorated, Verizon has placed its data plans on a usage allowance diet for two years running.

Originally, Verizon charged $29.99 a month for unlimited data usage. In 2011, the company kept the price the same but slapped on a 2GB monthly allowance. This year, new customers pay $50 for just 1GB of data on the company’s data share plan.

The lower the limit and the more devices added to your wireless account, the more money Verizon will collect as customers are forced to upgrade to more expensive plans with more generous data usage allowances.

At the same time, Verizon’s network costs are dropping because the company’s LTE 4G network is five times more efficient moving data than the older 3G network it may eventually replace.

Snow Day: Missouri Businesses Temporarily Close Because Kids Home Online Clog Windstream’s DSL

Phillip Dampier January 28, 2013 Broadband Speed, Competition, Public Policy & Gov't, Rural Broadband, Windstream Comments Off on Snow Day: Missouri Businesses Temporarily Close Because Kids Home Online Clog Windstream’s DSL

Fiber Dreams are Gone With the WindstreamWhen inclement weather forces Wayne County, Mo. schools to close, some area businesses in Piedmont also send employees home because their Windstream Communications’ DSL Internet speeds slow to a crawl.

“People feel they are paying for a service they are not getting,” Missouri state Rep. Paul Fitzwater told Windstream. “I get emails every day, letters, telephone calls. The other day there was a water main break and school was closed. Some of the businesses had to shut down because of reduced Internet speeds because the kids were online playing games.”

Fitzwater complained to Windstream officials that broadband issues are so bad in the region, it is affecting the local economy.

“McAllister Software is a major employer, employing around 140 people,” Fitzwater said. “They are vital to the local economy and they need Internet service. There were about 45 hours last year that they had to shut their doors because they had no Internet.”

Fitzwater

Fitzwater

Windstream plans broadband feast or famine for southeast Missouri’s Wayne County, with well-populated communities getting some broadband service improvements while more rural areas continue to go without high speed Internet.

“Windstream has made it clear that they have no plans to invest in areas where they don’t feel they can be profitable,” said Piedmont Area Chamber of Commerce president Scott Combs.

With no cable broadband competition in rural parts of Missouri, customers can take Windstream DSL or leave it. With no major competitive pressures, Windstream has taken its time to manage capacity upgrades and extend service.

When the kids are home from school, browsing speeds crawl because Windstream lacks sufficient capacity in the region. The company’s last fiber backbone upgrade made little difference, according to the Journal-Banner. Customers regularly find DSL speeds in the Piedmont area slow to 80-100kbps, about twice what dial-up customers receive. The speeds also degrade during evenings and weekends, when more users are online.

“Obviously, this is a problem in the area,” Fitzwater said. “There are a lot of people that come through the Piedmont area annually due to tourism—two to three million each year. When I was going door-to-door campaigning, Internet speed was the number one issue of constituents. Everyone I met with, the Internet was all they wanted to talk about.”

At the local Wal-Mart, customers compete to tell the worst Windstream DSL horror story.

Windstream’s rural service area in southeast Missouri is served by 11 remote switches. Only one — provisioned for McAllister Software — is fed by fiber. The others are served by copper. The city of Piedmont is served by three D-SLAMS which help extend Internet to more distant sections of town. Even Windstream admits their current infrastructure is inadequate and plans to improve Piedmont’s broadband service in the near future.

But after Piedmont’s service is upgraded, the rest of southeast Missouri will just have to grin and bear it. Windstream says it plans no further upgrades in 2013 and beyond because spending money on extending improved Internet service costs too much and is not financially feasible.

piedmontFor rural customers who remain without service, Windstream suggests they sign up for satellite broadband service, which also delivers slow speeds and very low usage allowances.

In 2009, Windstream won a $10.3 million grant for rural broadband projects. The money was not spent in Piedmont, however. Instead, Windstream used the funds for projects in Greenville and Wappapello, which also suffer from inadequate service.

Without further upgrades, customers are guaranteed additional speed degradation throughout the county. Those customers are angry.

Combs says Windstream is effectively engaged in bait and switch broadband marketing, promising customers 3Mbps service and delivering a small fraction of that speed during peak usage periods.

“I believe that Windstream, by taking money from customers that are being billed for 3Mbps download service (and greater), are obligated to provide that service,” Combs writes. “It is unethical and possibly illegal to charge customers for services that you have no capability or intention of delivering.”

Despite admissions from the company it faces growing usage and capacity issues, Windstream keeps marketing its broadband service to new customers, and charges voice-only customers more than those who bundle both voice and broadband, which only increases demand further.

“[Windstream has] no qualms about selling new accounts or ‘upgrading’ services on a system [it knows] cannot handle the additional pressure. How can this possibly be anything short of fraud?” asks Combs.

AT&T Shutting Down Its Alaskan WiMAX Service Jan. 31

wimaxAT&T’s WiMAX Internet service in Alaska will be switched off Jan. 31, forcing rural Alaskan customers to find an alternative for inexpensive wireless service in areas where DSL or cable broadband is unavailable.

The company stopped signing up new customers last March and has been repeatedly notifying existing customers they will need to find an alternative service soon.

AT&T is shutting off the aging WiMAX network, which delivered up to 2Mbps service at prices starting at around $20 a month, in favor of newer wireless broadband services, including AT&T’s LTE 4G service and Wi-Fi hot spots.

AT&T is recommending customers switch to one of its mobile broadband plans. But WiMAX customers are likely to experience sticker shock when they see the difference in price.

AT&T charges $40 a month for just 1GB of usage plus an additional $20 a month device fee on its Mobile Share Device Data Plan.

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