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Bad Timing: Time Warner Cable Dropping RT As Ukraine Boils

Phillip Dampier March 5, 2014 Consumer News Comments Off on Bad Timing: Time Warner Cable Dropping RT As Ukraine Boils

rtAcross the country, Time Warner Cable subscribers are losing access to RT – Russia Today, just as tensions rise between governments in Moscow and Kiev.

The 24-hour news and information channel funded by the Kremlin’s Federal Agency on Press and Mass Communications of the Russian Federation, provides news and views from across Russia, as well as a full schedule of international affairs and political/opinion programming, some produced in the United States. The network has been the subject of criticism for its coverage, which some believe is biased in favor of the Putin government’s world view.

Some Time Warner Cable systems dropped the network in January, but others are switching the network off this month. Time Warner Cable did not announce the channel drop in upstate New York and has no explanation for the reason the network was discontinued.

Customers still interested in watching the network can find a live stream of RT available free of charge on the network’s website.

The loss of RT will not result in a lower cable bill. Time Warner Cable recently added Al Jazeera America to most of its cable systems and is planning to add a number of new channels this month:

  • Liquidation Channel: A 24/7 home shopping and auction channel featuring jewelry and accessories;
  • EPIX: A premium movie channel. TWC will add: EPIX1 East, EPIX1 EAST HD, EPIX1 West, EPIX1 WEST HD, EPIX 2, EPIX 2 HD, EPIX 3, EPIX 3 HD and EPIX Drive-In March 18;
  • TWC Sportsnet Los Angeles SD & HD arrives at the end of this month;
  • TVG: A horse racing and online horse betting network. Coming April 1;
  • Vivid TV: A hardcore porn channel featuring titles produced by studio Vivid Entertainment

Ex-Congressman Klink’s Relationship With Comcast: I See Nothing, I Hear Nothing, I Know Nothing

Phillip Dampier March 5, 2014 Comcast/Xfinity, Competition, Consumer News, Editorial & Site News, Public Policy & Gov't Comments Off on Ex-Congressman Klink’s Relationship With Comcast: I See Nothing, I Hear Nothing, I Know Nothing
Klink

Klink

Rep. Ron Klink represented the citizens of Pennsylvania’s 4th Congressional District for most of the 1990s, but today he represents the interests of Comcast — but one would never know it from his website’s client list.

Klink was a popular moderate Democrat in his far western-central district north of Pittsburgh. But that was not enough to challenge then-Sen. Rick Santorum in 2000 for a Senate seat. Klink was a virtual unknown in the heavily populated eastern part of the state and lost the race by five points.

Klink did not stay disappointed for long after the election, following many other ex-members of Congress through Washington’s revolving door, coming out on the other side as a professional lobbyist.

Ron Klink & Associates tells its clients, “the key to success… is access.”

“At Ron Klink and Associates, we pride ourselves on having the expertise and experience to navigate our clients through the political and bureaucratic mazes of government at the federal, state and local levels,” says Klink’s website. “It is often the case that organizations involved in issues of the day have the most difficulty reaching the branches of government needed to state their case. Whether on Capitol Hill in Washington, D.C., at federal agencies, or at any State Capitol, we guide our clients to interact effectively with decision makers in order to advance each client’s agenda.”

Klink specializes in getting clients face time with elected officials — access ordinary citizens are unlikely to have. When members of Congress ponder policy changes, many rely heavily on the advice that reaches them during these meetings. Knowing how to get a personal sit down with a member of Congress or senator can make all the difference. Fact-finding hearings are also critical in the persuasion game, and Klink’s firm makes sure clients win access to the precious few seats at the testimony table:

klinkassocRon Klink and Associates provides clients with the opportunity to influence the decisions made in the halls of Congress, federal agencies and the White House. We have extensive experience in issues analysis that can be helpful to a client trying to anticipate policy changes in the government. Ron Klink and Associates will work with the client to develop and then successfully implement a strategy that yields desired results. Our extensive contacts on Capitol Hill and the Executive Branch, allow our clients’ issues, whether legislative or regulatory, to be heard by key decision makers, thus giving a competitive advantage to the client.

Direct lobbying is only part of our government relations service. With more that 2,500 pieces of legislation being considered annually by the Congress, it is difficult for companies to follow legislation important to their industries. Ron Klink and Associates provides daily monitoring of all legislation, committee hearings, proposed rules, media events, news reports and behind the scenes discussions pertinent to the client’s success. Ron Klink and Associates will report daily if necessary on any events of importance to the client.

We also arrange for our clients to testify before Congress or a federal agency hearing when deemed helpful. We draft the testimony for the client, the media advisory and eventual press release explaining the significance of the event. We provide the panel Members with information about the clients and their interests, as well as conduct all follow up that may be needed to obtain a successful result.

We have arranged seminars and briefings for Members of Congress and Executive Branch employees in order to educate them on the importance of client issues. From these seminars, we are able to build strong, bipartisan coalitions of support to assist us in advancing the client’s goals.

Comcast-LogoWith thousands of lobbyists providing services similar to ex-Congressman Klink, it should not be surprising ordinary constituents without a team to go to bat on their behalf have a hard time getting a word in.

Most lobbying firms brag about their client list to attract more business. But not Ron Klink. He likes to keep his biggest clients a secret. Among them is a little cable company called Comcast, based in Philadelphia.

Klink doesn’t mention the company at all and does not admit he works on their behalf.

That rubbed the Tribune-Review the wrong way, and the newspaper slapped a “Loser Label” on the ex-politician:

Money-Stuffed-Into-PocketThe former congressman seems reluctant to admit he works for a communications conglomerate known for its constantly rising cable rates and less-than-stellar customer service.

The Murrysville Democrat was one of five former congressional members recently identified by The New York Times as being registered Comcast lobbyists. There likely is considerable work ahead for that group, as Comcast seeks federal approval to swallow competitor Time Warner Cable.

Klink’s website, ronklink.com, doesn’t identify Comcast as one of his lobbying clients. But Klink does own up to working for lesser-known entities such as Beaver County and the Findlay Township Municipal Authority.

For being so secretive about his Comcast connection, Klink gets the loser label.

Klink isn’t even close to being the only ex-member of Congress or public official now on Comcast’s payroll. Our favorite at Stop the Cap! remains the completely shameless and transparent Meredith Attwell-Baker, ex-commissioner at the Federal Communications Commission. Just months after voting in favor of the merger of Comcast and NBC, she hurried her resignation letter to FCC chairman Julius Genachowski and took a lucrative job at Comcast’s “government relations” department — a nice turn of phrase that really means “lobbyist.”

Comcast’s team includes six former government officials. From left, former Senator Don Nickles, former Representative Robert Walker, former Senator Blanche Lincoln, former Representative Ron Klink, David Cohen of Comcast and former F.C.C. member Meredith Attwell Baker.

Comcast’s lobbying team includes six former government officials. From left, former Senator Don Nickles, former Representative Robert Walker, former Senator Blanche Lincoln, former Representative Ron Klink, David Cohen of Comcast and former F.C.C. member Meredith Attwell Baker.

 

AT&T “Insurance” Won’t Cover Lost/Stolen Phones Unless Policy is Activated on AT&T’s Wireless Network

Phillip Dampier March 4, 2014 AT&T, Consumer News, Video, Wireless Broadband 11 Comments

att insuranceIf you thought AT&T Mobile Insurance would bring you peace of mind if your expensive smartphone is ever lost, stolen, or damaged, think again.

The wireless carrier and its partner Asurion have nine pages of sneaky terms and conditions that give the two companies a myriad of reasons to deny insurance claims and leave you with nothing after paying your $6.99 monthly insurance premium.

The Los Angeles Times reports one customer – Marianna Yarovskaya – learned this the hard way when she purchased AT&T’s insurance to cover her new iPhone 5S she bought before taking a trip to Indonesia. Sure enough, her new phone was swiped right out of her hotel room. Yarovskaya’s disappointment only got worse when her insurance claim was denied not once, or twice, but three times.

An Asurion representative explained to Yarovskaya her insurance claim was rejected because she was outside of AT&T’s network when she completed the last steps of her online registration for AT&T’s insurance. It turned out AT&T Insurance is worthless if customers enroll while using a Wi-Fi connection or any other service provider other than AT&T’s wireless data network.

“This is crazy,” Yarovskaya said. “They are saying that if you travel, the insurance becomes worthless.”

A careful review of the nine pages of barely penetrable terms and conditions unearthed the “tricks and traps” Asurion used to walk away from Yarovskaya’s claim.

On page six, AT&T and Asurion insist that “covered property must be actively registered on the service provider’s network on the date of loss and have logged airtime prior to the date of loss.”

terms and cond

To ordinary people, that would suggest that Yarovskaya would be covered as soon as she purchased and activated her new AT&T iPhone and service while in a Los Angeles AT&T store. That act left her “actively registered” as an AT&T customer. Asurion also specifies their insurance coverage territory is “worldwide,” which would indicate insured phones are covered wherever they are lost, stolen, or damaged.

But then there is pesky page eight — the “definitions” page, where Asurion gets to define the meaning of various English words and phrases as it sees fit.

Asurion’s definition of “covered property” is a device “actively registered on the service provider’s network and for which airtime has been logged after enrollment.”

clear

When the Times asked Bettie Colombo, an Asurian spokeswoman, what that meant, she explained phones are not insured until the customer performs some wireless activity on AT&T’s network after signing up for coverage.

asurionTranslation: You have to do something on your carrier’s wireless network after coverage begins for coverage to begin.

If you are roaming, traveling overseas, or you use your phone with Wi-Fi and AT&T doesn’t see the device on its network after signing up for insurance, you are not covered. The language is so broad, it could also be interpreted to mean you have to be actively registered on an AT&T cell tower at the time of loss or damage or Asurion could walk away for that reason as well.

An insurance underwriter tells Stop the Cap! the real intent of this clause is to protect Asurion from customers signing up for insurance -after- losing or damaging their phone and then immediately filing an insurance claim. As a protection measure, the insurer wants to confirm it is insuring a working phone actually possessed by the owner before activating coverage. If customers registered for insurance on other devices or networks, AT&T wouldn’t have direct, absolute confirmation the customer is insuring a working phone. But most customers are unaware of this requirement, and if a claim arrives shortly after a customer signs up for coverage, insurance adjusters tend to be extra suspicious.

AT&T is staying out of the insurance dispute and declined to comment, leaving Yarovskaya with a $6.99 premium payment and $650 in replacement costs to buy a new phone.

The Times‘ opinion about the merits of AT&T’s insurance? “Buy it at your own peril.”

[flv]http://www.phillipdampier.com/video/ATT Mobile Insurance phone service 3-4-14.flv[/flv]

AT&T makes it look easy to sign up for device insurance, but navigating through the claims process and nine pages of terms and conditions leave a lot of room to deny your claim. (2:02)

Time Warner Cable Customers Getting 4 EPIX Premium Channels March 18

Phillip Dampier March 4, 2014 Consumer News, Online Video Comments Off on Time Warner Cable Customers Getting 4 EPIX Premium Channels March 18

epixAs a result of Time Warner Cable’s final agreement with Viacom that put to bed last summer’s dispute with CBS, Time Warner Cable agreed to a nationwide launch of Viacom’s premium movie network EPIX. The network will arrive in subscribers’ homes on March 18.

Time Warner will launch a four channel multiplex including EPIX, EPIX 2, EPIX 3, and EPIX Drive-In, giving all digital basic customers a three-month free preview and a $4.99 subscription offer when the preview ends.

A joint venture between Viacom, Paramount, Metro-Goldwyn-Mayer Studios and Lionsgate, EPIX offers more than 15,000 motion pictures spanning the libraries of partner studios. EPIX will deliver films from Paramount, Paramount Vantage, MTV Films and Nickelodeon Movies released theatrically on or after January 1, 2008 and MGM, United Artists and Lionsgate titles released theatrically on or after January 1, 2009, which will be available exclusively to its subscribers.

In addition to its linear television channels, EPIX also offers subscribers on-demand access to its library through home computers and a variety of mobile and set-top streaming video devices at no extra cost. Those interested in a 14 day free trial can sample EPIX online by registering here.

Comcast Considers What to Do With 3 Million Time Warner Customers It Plans to Toss Away

comcast twcShould regulators bless the coupling of Comcast and Time Warner Cable, some TWC customers will not be invited to the wedding.

In an effort to appease Washington, Comcast is voluntarily abiding by a 30% market share cap the company itself successfully sued to overturn in federal court. That means Comcast plans to voluntarily shed the three million Time Warner Cable customers that would put the company over its self-imposed limit.

Comcast is so confident its merger will win approval, the company is already contemplating what to do with the orphaned customers. Bloomberg News reports Comcast is considering launching a new publicly traded independent cable company to manage the ex-Time Warner customers. It would automatically be the fourth largest cable company in the country, behind the super-sized Comcast, Cox Communications, and Charter Cable. Comcast would use the new entity to claim it was creating a new “cable competitor” in the industry, despite the fact it would almost certainly never compete in markets where other cable companies already offer service.

Other cable companies are already expressing interest in picking up the stranded TWC customers. Among the suitors:

  • Charter Communications, which lost its original bid to take over Time Warner Cable;
  • Bright House Networks, which now serves markets in the southern U.S.;
  • Suddenlink Communications, which primarily serves rural communities and small cities ignored by larger providers.

Comcast hasn’t announced what cities will not be included in the Comcast-TWC merger, and does not plan to decide until at least late spring. Financial strategists are recommending Comcast “spinout” the subscribers to a new entity that would be loaded up with debt to win significant tax savings from the transaction. The new cable company would likely be worth at least $17 billion.

[flv]http://www.phillipdampier.com/video/Bloomberg Comcast Might Spin Off TWC Subs 2-28-14.flv[/flv]

Bloomberg News reports Comcast would be in the enviable position of creating its own “competitor” by spinning off certain Time Warner Cable customers into a new company Comcast would launch. (2:45)

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