Rogers Ultimate Speed Comes At The Ultimate Price of $150/month, Reportedly Capped At 150GB Of Usage

Rogers Cable today announced it was preparing to launch a DOCSIS 3-based upgrade to its cable modem service in parts of metropolitan Toronto this summer with a promotional router giveaway and the unveiling of a 50Mbps “Ultimate” Tier for $149.99 a month.

The first 50 customers who sign up for the company’s First 50 to 50 promotion will receive a wireless “N” router and be the first to get the Ultimate tier when it launches.

Unfortunately, company officials have confirmed there will be a usage cap on the service (all Rogers Cable broadband services are capped), but they have not officially announced the cap limit yet.  One of our Ontario readers contacted Rogers customer service and was told the cap was 150GB per month, which killed his interest in the service immediately.

“That’s $1 a gigabyte, which is completely ridiculous,” Jim Jensen wrote to us this afternoon.  “I currently subscribe to their 10Mbps service which has a ludicrous 95GB cap, and that costs me $50 a month,” he said.

“You’d think this greedy company would at least cough up three times my current cap for three times what they charge me now, but apparently not,” he said.

Jensen told Rogers he’s taking a pass.

“It’s bad enough I am stuck in a country that is in a race to offer us lower caps and throttled speeds for higher prices, but there is no darned way I am giving Rogers $150 a month for 50Mbps which could put me past the cap after two hours of usage a month,” Jensen said.

“What are these people smoking?” he added.

The Rogers representative did not not know what upload speed was provided with the Ultimate tier.

Nearly a third of all UK customers are losing money by not bundling their web access with their home phone or TV packages, says Broadband Choices.

According to the broadband comparison Web site, opting for a bundle could save web users up to £230 per year. The research also revealed that 12 per cent of web users don’t believe bundles offer savings, while 29 per cent are unsure whether a bundle is cost-effective or not.

“The price of bundled packages has been steadily driven downwards as the major providers battle it out for market share and households subscribing separately for their three services could save £230 or more per year through taking out a bundled package,” said Michael Phillips, product director, BroadbandChoices.co.uk.

Broadband Choices also said that over half of those with a bundle had not shopped around for a better deal in the last four year.

“We would encourage these consumers to get online and compare providers to see what bundled packages are available to them – they will almost certainly find they can enjoy superior services for much less than they are currently paying, with the added benefit of only having one monthly bill to keep track of.”

Besides the fact Broadband Choices stands to earn plenty from consumers who do take Phillips’ advice and sign up for new packages on his website, neither he nor the MacWorld UK piece addressed why UK consumers were reluctant to bring all of their telecommunications business to one provider.

For that, one has to scroll down to the bottom of the MacWorld UK piece where reader comments tell the story:

“Heaven forbid Quality of Service being an issue. Why pay less for rubbish customer service when it goes wrong, if you can get through, on a [toll-charge customer support] 0845/0870 line? Seriously, there’s something to be said for paying a quid or two more for just better service and better reliability.”

“None of these providers/companies are in it for the customer’s benefit, they’re in it for profit. Customer service can be atrocious, especially if a problem turns out to be slightly more than requiring a routine solution. And with their 0845 type numbers it rapidly becomes costly trying to sort out something that is their responsibility (yet we pay for simply trying to tell them). By keeping services separate at least when one goes wrong/has a problem the others aren’t affected.”

“Sky are putting every one up from 8Mb to 10Mb for free! And then also capping them at 10Gb instead of 40Gb with less than a months notice to get out of your contract for free. This is only one reason why a 3rd of the country would rather pay more for good service and support.”

“Agree with what everyone just said.. Plus, they’ll ask you to sign up to a minimum contract, usually 12 months. If you’re already past your minimum term on an existing contract it’s a risk you may not want to take – tying yourself into worse service for a fixed term?”

“As all the other posters have noted, ALL the companies doing bundled phone, broadband and TV are terrible ISPs with crippling usage caps and horrible customer support. I’m amazed only a third of customers are avoiding them.”

Phillip Dampier

I have been following the Canadian hearings on Net Neutrality and Canada’s widespread use of bandwidth throttles and usage limits on broadband access.  It has been an issue confronting customers of the largest telephone and cable providers across Canada for at least a year.  Now that these practices have spread to wholesale accounts, which directly impact independent Internet Service Providers, it has created a major hullabaloo across the country.

The Canadian Radio-television Telecommunications Commission (CRTC) has decided to address these two issues together during the week-long hearings.

Unfortunately for Canadians, there is considerable division about how to manage Internet traffic, based on a premise from the largest providers that they do not have the capacity to provide everything to everybody.  Of course, getting providers to cough up raw data and allowing an independent group to verify it is like trying to feed your dog a head of lettuce.  You always have a fight on your hands.

Everyone attending has an agenda, and more than a few are willing to throw each other under the bus if it means getting what they want.  Some pro-content groups who also claim to be pro-consumer, but receive money from private businesses want no bandwidth throttles and suggest usage based pricing is the better option.  Some wholesale ISPs would prefer to put up with peer-to-peer usage throttling and “equal” throttling of other Internet applications if it means no usage based pricing for their wholesale accounts.

Consumers don’t want either one, and cannot understand why an industry raking in such enormous profits can’t simply make the investments required to rake in even more profits, especially if they create their own new products and services to take advantage of the broadband marketplace they are helping to create.

Canada’s largest providers have enjoyed the fight, and have managed to take advantage of the divisions created by groups willing to sacrifice each others’ interests for their own sake: they imposed BOTH usage based pricing and bandwidth throttles.  Oh, and raised your broadband bill by at least 10% for good measure.

This comes as a result of the myopic “only my interests matter” agendas some of these groups bring to the hearing room, and Commissioners obviously realize it, based on some of their challenging questions back to those testifying.

No hearing on these issues should ever rely on an unproven premise: the great exaflood, the clogged pipes, the torrent of data is upon us and we cannot survive without imposing limits, rate increases, and try to control usage.  Bring in an independent auditor and provide full access to raw usage data, consider how much investment companies are making in their networks compared with the profits they extract from them, and then consider whether we have a problem and examine possible solutions to it.  These third party astroturf groups releasing bought-and-paid-for “independent research” and equipment manufacturers with an agenda are not suitable for the task either.

Just as we’ve seen providers attempt to custom-draw their own maps for broadband penetration, providers are only too happy to release their own massaged data, but won’t allow anyone outside of the company to do so, ostensibly for privacy and competitive reasons.  Sorry, that’s not even close to being acceptable.

Stop the Cap! opposes Internet Overcharging schemes, which include usage based pricing and limits.  But we also oppose bandwidth throttles, free passes for provider-owned content while everyone else faces some “meter,” and companies that believe in “this is fast enough for you” broadband speeds which are far slower than those in more competitive markets.  We support Net Neutrality.  We support public investment in broadband development, as well as private investment.  We’re happy to support a deregulated framework for broadband when it works for consumers.  But we want oversight and regulation where competition is insufficient or non-existent.

As we’re watching events unfold to our immediate north, it’s clear other pro-consumer organizations and those that want to claim to represent consumers must also be on the same page so we don’t make the same mistakes.  We cannot be willing to throw in the towel on Net Neutrality if it means no Internet Overcharging, and we should never support Net Neutrality alone if it subjects consumers to enormous Internet bills because of some rationing plan that subjects people to overlimit fees and paltry usage allowances.

The only real choice is fast, affordable, reliable broadband service.  If private companies can’t or aren’t willing to provide it, than it’s time for municipal or public sector projects to build the infrastructure necessary to guarantee it.

I got word on the heels of tomorrow’s Public Utilities Committee meeting that S1004 has been gutted and changed in the Senate!  So again we can scream Victory!

The low-down on what exactly happened goes something like this:

The North Carolina Senate has a very odd procedural rule that allows it to gut a bill and replace it with a completely different bill.  They can do this as long as the bill number and title remain the same.  In S1004’s case they kept the name and title and are changing the text of the bill to allow Progress Energy to change some of its coal fired plants to natural gas.

Be aware that HB1252 is still the bill we have been fighting and I am tracking it continuously.  We are half way there on defeating big cable’s sleeper hold on competition.  As long as we all keep the fight up, we won’t be saying goodnight to Irene any time soon!

The Canadian Radio-television Telecommunications Commission is investigating Canadian ISP practices all week in a series of public hearings.

All week long, the Canadian Radio-television Telecommunications Commission (CRTC), Canada’s telecommunications regulator, is investigating Canadian ISPs who are throttling back speeds on certain Internet applications and engaging in “usage based pricing” of their wholesale accounts.

The hearings, which will run until Monday, will help the CRTC create regulations for how service providers manage their Internet traffic and address provider claims of network congestion.

A wide array of interests are represented at this week’s hearings (courtesy CBC):

1. ISPs that use internet traffic management for P2P file transfers

• Specifically: Bell Aliant, Cogeco, Rogers, Shaw, Barrett Xplor.
• What they are expected to say: Practices such as throttling are necessary to ensure fairness among internet users and prevent a few bandwidth hogs from slowing down the internet for everyone. Barrett Xplor use traffic management for satellite services, arguing that satellites are expensive and hard to upgrade.

2. ISPs that use other methods to deal with congestion

• Specifically: Telus, MTS Allstream, Primus, Quebecor on behalf of Videotron
• What they are expected to say: Methods such as usage-based pricing and network upgrades work well to deal with congestion, but each ISP should be allowed to make their own decisions regarding how they deal with congestion. Primus argues in its written submission that internet wholesalers such as Bell should not be allowed to impose their traffic management practices on the customers of other ISPs that buy wholesale network access from them.

3. Small ISPs, including those that may be throttled by their wholesalers

• Specifically: Coalition of Internet Service Providers Inc., Canadian Association of Internet Providers, Execulink, Cybersurf.
• What they are expected to say: Many of these companies buy internet access wholesale from companies such as Bell, create packages and resell it to their own retail customers. They argue that allowing wholesalers to apply traffic management to customers of other ISPs is anti-competitive.

4. The entertainment industry

• Specifically: Independent Film and Television Alliance, Canadian Film and Television Production Association, Alliance of Canadian Cinema, Television and Radio Artists.
• What they are expected to say: The internet is an important platform for distributing music, film and TV. ISPs should not act as gatekeepers for those.

5. Other businesses and organizations that rely on the internet to deliver services

• Specifically: Zip.ca, Jason Roks, Vaxination informatique, Norm Friesen, Canada research chair in e-learning practices at Thompson Rivers University, Open Internet Coalition
• What they are expected to say: Traffic management practices that discriminate against certain types of data could reduce investment in broadband networks and consumer choice, inhibit innovation and freedom of expression and be abused to engage in anti-competitive practices.

6. Consumer and public interest advocacy groups

• Specifically: Public Interest Advocacy Centre, Union des consommateurs, National Union of Public and General Employees, Canadian Internet Policy and Public Interest Clinic on behalf of Campaign for Democratic Media, Council of Canadians with Disabilities and ARCH Disability Law Centre
• What they are expected to say: Their position is similar to that of businesses and organizations that rely on the internet, but they are also concerned that technologies such as deep packet inspection could invade consumers’ privacy.

Several interest groups are willing to advocate for certain bandwidth management techniques over others, much to the consternation of some consumers following the hearings.  Jacob Glick, Canada policy counsel for Google, for example, told CRTC commissioners he supported usage based pricing if it meant throttled broadband would end.  In his written and spoken comments before the CRTC, he indicated that throttled broadband was the worst choice for ISPs:

They have the potential to hurt innovation and other techniques are preferable, including:

• Boosting network capacity.
• Using different pricing models.
• Using techniques that target the amount of bandwidth use rather than the type of application using the bandwidth; for example, slowing a user’s connection after reaching a certain limit.

Glick argued that such techniques helped Comcast reduce network congestion after it was ordered by regulators to stop throttling its customers.  Comcast has a 250GB monthly consumption allowance.

John Lawford, counsel for the Public Interest Advocacy Centre, which claims to represent three Canadian consumers groups, also advocated usage based pricing telling the Commission it was an acceptable alternative to dealing with network congestion issues.

But Timothy Denton, national commissioner for the CRTC, inquired about whether usage based pricing would inhibit the development of innovative, but bandwidth intensive, services like online video.  Marvin Ammori, general counsel for Free Press argued that it very well could.  Ammori pointed out there are anti-competitive issues to consider because many online innovations, particularly video, may compete with Internet providers’ own services.

Canadian consumers following the hearings on several technology websites were hostile to both usage based pricing and Net Neutrality violations.

John from St. Catherines wrote Stop the Cap!:

“I don’t know who these groups claim to represent but they sure as hell don’t represent me or any of the other consumers I know.  It sounds like some of these so-called pro-consumer groups are being funded by commercial services that will be harmed more by bandwidth throttles than with these overcharging scams.  Rogers does it all – they throttle, they cap, they charge penalties, and they raised their prices anyway!  Glick is part of Google which has their own agenda which isn’t consumers, and Lawford is full of crap.  He and his friends are like the passengers on the Titanic clawing their way to the front of the ship as it goes down. He’s not smart enough to realize all he’s accomplishing is going down with the ship a few minutes after the rest of us. He’s still going to drown, along with all of the consumers these people claim to represent.”

Canada’s largest online movie rental firm was particularly concerned about usage pricing models.

Rob Hall, Chairman of Zip.ca, Canada's leading online movie rental firm, told the Commission his business could go down if providers continue throttling traffic and limiting usage.

Rob Hall, chairman of  Zip.ca and CEO of its parent company told the Commission its plans to provide direct delivery of movies and other programming directly to consumers online, without waiting for a DVD to arrive in the mail, could be jeopardized by speed throttles and usage limits.  Hall said that cable and telephone video providers get to deliver their own programming to viewers over the same wires as their Internet service, but without any limitations.  Hall said that represents evidence that providers are giving priority to their own network traffic over others.

“The same rules must apply to both,” Hall said.

Hall was also concerned about ISPs spying on customers and potentially taking advantage of the data they collect:

Some ISPs are throttling peer-to-peer file transfers using programs such as BitTorrent, which “might be an ideal platform” to deliver Zip.ca’s movies, as it uses the network efficiently.

Deep packet inspection, a technique used for traffic control, will be abused to access marketing information about users that his company has collected.

If rules change suddenly, and there is no way to resolve the problem quickly, his company could be put out of business.

Independent ISPs are also concerned about the implications of throttled service.  They purchase Internet access from large providers like Bell (Canada) and then resell that connectivity to their customers.  Recently, Bell started imposing usage based billing on their wholesale accounts and throttled their speeds, forcing providers to raise prices and limit access.

The proposition, according to several providers, is that they are supposed to compete with Bell and large cable operators with a service that is identical or worse than what those providers offer, with the same limitations on usage and service, at a price that reduces or eliminates potential savings and benefits for their customers.  They believe many providers will be driven out of business because of the anti-competitive marketplace.

Many appearing at the hearing were skeptical about the effectiveness of bandwidth throttling, particularly of peer to peer applications.  Many such networks are rapidly moving to hiding traffic to avoid the network throttle.  Jean François Mezei, who runs the consulting company Vaxination Informatique, told the Commission that those heavy users of such applications will switch to a less efficient protocol to hide their traffic, which would only increase congestion further.

Toronto-based technology consultant Jason Roks said the real problem is false advertising by providers who are overselling their networks to subscribers.  Roks said advertised speeds in provider promotions rarely meet expectations, companies do not disclose the actual speeds of throttled services, and consumers are not given access to that information.  Roks told the Commission bandwidth providers are using throttles and other control measures to avoid investing in expanding their networks.

“If they can’t afford to upgrade their networks to support that many customers at advertised speeds, they should let customers go,” he argued.

More reactions from Canadian consumers below the fold.

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