A Philadelphia community group is accusing Comcast of keeping its low-income budget Internet program a secret and denying needy families access for the flimsiest excuses.

Action United, which fights for low and moderate income Pennsylvanians, dropped off complaints with federal officials in Philadelphia from residents who are upset because they never heard of the discounted Internet access program or were disqualified from applying.

Comcast’s Internet Essentials offers families who qualify for the federal student lunch program access to 1.5Mbps broadband for around $9.95 a month.  But an informal survey by the group found scores of residents who never heard of the program and would have applied if they had known it existed.

The group, which says it has 44,000 members in Philadelphia, Pittsburgh, Harrisburg and Allentown, says it could find only two families among its members that actually qualified to sign up for the service.  Some were disqualified because they didn’t participate in the school lunch program, others because they already have Internet service or had a long-forgotten past due bill.

“I feel as though the Internet service will help my son to progress in math, reading, spelling,” Dawn from North Philadelphia told CBS Philadelphia. But she says Comcast refused to sign her up.

“They told me I had a back bill from 10 years ago, so I was not qualified,” Dawn said.

As Stop the Cap! reported in September, Comcast’s program is effectively designed to reap positive publicity for the cable company while discouraging customers from applying and actually obtaining the service.

Action United protests the digital divide in downtown Philadelphia. (Courtesy: Action United)

Action United says area schools, an obvious place to promote low cost Internet for students, knew nothing about the program.

Comcast counters it sent mailings about Internet Essentials to 4,000 school districts, which covers 30,000 schools.

The group originally planned to protest Wednesday in front of Comcast’s corporate headquarters in Philadelphia to draw attention to the problem.  Earlier today, Action United announced it had reached an agreement to meet with Comcast executives to discuss the program and help cut some of the red tape for families experiencing trouble applying.

Comcast’s decision to offer budget Internet service came as a result of negotiations with the federal government to approve its merger with NBC-Universal. Critics contend Internet Essentials is too restrictive and requires applicants to navigate through a cumbersome qualification process.  After approval, the program only provides discounted service for a period of three years and can be terminated if a family falls past due on their account.

From the byzantine terms and conditions for enrollment in the Comcast Internet Essentials program:

The program is only available to households that (i) are located where Comcast offers Internet service; (ii) have at least one child who receives free school lunches through the National School Lunch Program (the “NSLP”) and as confirmed annually while enrolled in the program; (iii) do not have an overdue Comcast bill or unreturned equipment; and (iv) have not subscribed to any Comcast Internet service within the last ninety (90) days (sections 1(i)-(iv) collectively are defined as “Eligibility Criteria”). This program is not available to households that have children who receive reduced price lunches under the NSLP. The program will accept new customers for three (3) full school years, unless extended at the sole election of Comcast. Comcast reserves the right to establish enrollment periods at the beginning of each academic year in which it accepts new customers that may limit the period of time each year in which you have to enroll in the program.

2. In order to confirm your eligibility for the program, Comcast will need to verify that your children receive free school lunches through the NSLP in the initial enrollment year and each subsequent year you are enrolled in the program. In order to confirm eligibility, participants in the program will be required to provide copies of official documents establishing that a child in the household is currently receive free school lunches through the NSLP. Each year you will be required to reconfirm your household’s current eligibility by providing Comcast or its authorized agent with up-to-date documentation. If you fail to provide documentation proving your eligibility in the program, you will be deemed no longer eligible to participate in the program.

3. You will no longer be eligible to participate in the program if (i) you no longer have at least one child living in your household who receives free school lunches under the NSLP; (ii) you fail to maintain your Comcast account in good standing; (iii) Comcast ceases to provide the Covered Service to your location; or (iv) your account opened under the program is closed. A change in address may result in your account being closed, even if you continue to receive Comcast services at a different address. Program participation also may be terminated if the Covered Service is upgraded, altered or changed by you for any reason. If you are no longer eligible for the program, but continue to receive the Covered Service from Comcast, regular rates, and any other applicable terms and conditions will apply to the Covered Service.

Openmedia.ca's campaign against increased government surveillance

Two weeks ago, Ontario Provincial Police arrested at least 60 people in connection with one of the largest child pornography rings ever seen in the country.

Under current Canadian law, authorities obtained warrants to identify names associated with the IP addresses police say were engaged in the trade of lurid sexual imagery of minors, as well as recruiting potential new victims in online chat rooms and social networks.

Provincial police were able to identify at least five dozen suspects within the province and successfully staged a coordinated raid in Windsor, London, Toronto, Barrie, Niagara, Sudbury and Ottawa, charging them with more than 200 criminal offenses.

But some lawmakers believe existing privacy laws are inadequate and hamper police investigations, and plan to allow authorities new latitude in chasing down online crime.

An “Act to enact the Investigating and Preventing Criminal Electronic Communications Act and to amend the Criminal Code and other acts” is scheduled to be introduced in Parliament later today, and some of its supporters are attacking online privacy advocates of being “pro-child porn” if they oppose the measure.

“He can either stand with us or with the child pornographers,” Public Safety Minister Vic Toews said to one government critic of the new privacy bill.

The proposed legislation is nothing new — similar bills have come and gone through Ottawa for a few years now. Most seek to demolish the pesky and inconvenient process of obtaining a warrant to compel service providers to hand over personal information about those police are investigating. If the new legislation passes, providers will be able to track every call you make and every website you visit:

• Require ISPs to provide, on request, your name, IP address(es), device identification numbers that allow authorities to track your cell phone and/or modem, and all contact information including unlisted phone numbers;
• Require manufacturers and Internet providers to install “back door” access, allowing on-demand surveillance without a warrant;
• Allow authorities limitless access to archived data including e-mail and other communications logs providers store;
• Compel other parties to preserve and produce electronic evidence, such as received e-mail, online order histories and other financial transactions.

Together, these new police powers would allow the government to engage in real-time surveillance of your phone calls and online activity without any court supervision or oversight. If it turns out you were unlucky enough to secure an IP address that was formerly used by a subject of an investigation, authorities could begin digging into your background and potentially charge you with an unrelated crime if they happen to find something not part of their original investigation.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/CBC Online surveillance critics accused of supporting child porn 2-13-12.flv[/flv]

CBC News outlines Canada’s latest effort to broaden online surveillance powers and the ensuing controversy. (2 minutes)

Online privacy advocates call the new legislation chilling, and are unpersuaded by supporters who think the process of obtaining a court-issued warrant is too burdensome and time consuming.

When pressed by the media, law enforcement officials have yet to identify a single criminal investigation hampered or delayed by current privacy laws, which require police to obtain sufficient evidence to convince a judge an invasion of privacy is warranted to pursue a criminal investigation. With this new legislation, authorities could launch endless “fishing expeditions” of those they suspect might be involved in a crime, but lack evidence to pursue. Even more concerning is that national security agencies could monitor political opponents, protest organizations, and other groups deemed threatening by the current government.

Proponents say such abuses are unthinkable and the bill is no more threatening than issuing an IP “phone book” for authorities, showing who is using what IP address. But Michael Geist details the legislation is much more than its backers would have you believe.

Without any proof current law is insufficient to handle criminal cases like the one noted above, it is prudent to reject this bill and avoid handing the government unchecked new powers of surveillance. That some in government are willing to play the ‘you are with us or with the child predator’-card as part of reasoned debate is as reprehensible as those in Washington who accused opponents of broad new surveillance powers after 9/11 as being “with the terrorists.”

For more information and to sign a petition opposing the measure, visit Openmedia.ca’s Stop Online Spying website.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Stop Online Spying.flv[/flv]

Openmedia.ca’s campaign against online spying includes three professionally-produced ads that put the bill in terms even technically-unaware Canadians will understand. (2 minutes)

Diana Thibodoux documents Comcast's shoddy work in her rented home.

The city of Savannah, Georgia is at the mercy of Comcast Cable, and city officials and local residents are fed up with high bills, the “don’t care” attitude from customer service, and cable and broadband that fails repeatedly, sometimes extending for weeks.

The fervor came to a head in December when city council had accumulated more than 150 complaints from local residents, deciding public hearings were warranted to deal with the city’s dominant cable company, Comcast.

“Comcast Destroyed My House”

Diana Thibodoux called Comcast to deal with a cable issue in her Ardsley Park home and never expected the service call would turn into an expensive nightmare.

Thibodoux says the Comcast technician who showed up decided on his own to rewire the house for cable and began drilling through brick and expensive plaster, stringing easily visible black coaxial cable along outside walls, inside baseboards and up over doors, all in plain sight.

“My house looks like a frat house,” Thibodoux complained to Comcast officials who were on hand to listen to customer complaints at the first of four public “town hall” meetings.

“I’ve never dealt with a company so incompetent,” another local resident said.

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/WTOC Savannah Ive never dealt with a company so incompetent 2-6-12.mp4[/flv]

WTOC in Savannah shares the horror story of Diana Thibodoux, who says Comcast destroyed her house thanks to an overzealous, incompetent repairman.  (3 minutes)

At least everyone knows she has cable.

Residents used the public sessions to vent about long hold times which can extend to as much as two hours, poor quality service, and what city officials call the predictable outcome of a company that has “a stranglehold” over Savannah’s cable TV market.

“Comcast has treated Savannah like a third world country for years, delivering the best service to the wealthiest neighborhoods while leaving cable lines dangling on the ground in the areas they don’t care about,” said Stop the Cap! reader Jenny Child, who has kept a folder of papers documenting more than a dozen service calls regarding poor Internet service at her small business.

“If it rains in Savannah, and it does so a lot, our Internet goes out,” Child complains. “We have called and called but the technician shows up when it is bright and sunny and shrugs his shoulders and says there is no problem.”

Child and her two employees now handle their online business activities based on local weather forecasts.

“If the man says we’re getting rain today, we handle our Internet things real quick, because as sure as I’ll be in church on Sunday, we won’t have service after the first drops fall from the sky,” she says.

Child keeps calling Comcast when her Internet service drops out, but long hold times to reach the company’s outsourced-to-India customer service department have cut into her business.

“I can’t be sitting here on hold with Comcast for 45 minutes waiting for some representative’s nails to dry so she can pick up the phone and deal with customers,” Child complains. “It’s the biggest cable company ever, and don’t they own NBC? How many people do they have working there that they can’t answer the phone. Maybe everyone else is calling to complain too.”

Comcast’s Business Broadband Blockade Prompts Whining When Potential Competition Shows Up

Hargray is wiring downtown Savannah with fiber broadband to serve long-neglected area businesses

While fielding complaints from more than 50 local residents at a second meeting held to address complaints, Comcast executives questioned whether the city of Savannah was giving favorable treatment to Hargray, a new entrant pushing to bring 21st century broadband into the city of Savannah for businesses Comcast has refused to serve for years.

Comcast complained they didn’t mind competition, but wanted “a level playing field,” a statement that prompted an immediate and angry response from some members of the city council, who blasted the cable company for its attitude.

Aldermen Tony Thomas, John Hall, and Tom Bordeaux all noted Comcast has steadfastly refused to wire many downtown business buildings for cable broadband service, despite years of requests.  Comcast claimed the relatively low number of customers did not justify the cost to expand the service.

Alderman Tony Thomas has championed the ongoing dispute with Comcast Cable on behalf of local residents.

All three could not understand why Comcast had a sudden urgency to complain about unfair treatment when a competitor sought to provide the service they never did.

“If [Comcast] did not want to offer that service previously and someone else is coming in to provide the service, where is the sticking point?” Thomas said.

Bordeaux was more blunt in his remarks intended for Comcast.

“Tell them to sue us,” he said.

In contrast to service from AT&T and Comcast, which often markets 3-6Mbps broadband in Savannah, Hargray’s fiber broadband project will deliver speeds up to 1Gbps, first to business customers. But the company promises it is considering selling to residential customers as well.

Great Deals, But Only for “Selected Neighborhoods”

As Comcast’s bad press has become fodder for the nightly newscasts on several of the city’s television outlets, Comcast literally took to the streets to try and mitigate their public relations nightmare. In the process, they created a new one.

Councilman Tony Thomas is happy Comcast is approaching upset customers and offering them substantial discounts on their cable bill.  But he’s not happy Comcast is only extending those deals to certain customers, not all.

Thomas wants the deals offered to everyone, something that he says is not happening today.

(Courtesy: Ted Goff/newslettercartoons.com)

Andy Macke, Comcast’s Vice President of Communications counters, “All they have to do is call 1-800-COMCAST and they will hear the same deals that the same people are getting from those reps going from door to door.”

“Comcast’s attitude in Savannah is see no evil, hear no evil,” says Jeff White, a Comcast customer who has watched the scuffle. “They don’t even admit there is a problem until it runs on the evening news and city council waves 150 complaints they are getting at the camera — the ones Comcast ignored.”

Macke himself told WJCL-TV, which has covered the dispute with Comcast repeatedly, he was “unaware of the extent of the concerns that our Savannah customers had with us.”

Despite promises to make things right, Alderman Thomas says many complaints are still unresolved.

“We were told that all of those folks had been contacted and that their problems were being worked on. I have since found a few of these people [who] have had no contact whatsoever with Comcast,” Thomas told the TV station.

“Under no circumstances should City Council let the situation with Comcast get pushed under the rug,” one person wrote in the Vox Populi column in the Savannah Morning News. “We the people need help!”

No Help On the Way

Unfortunately for that reader, and other Savannah residents, an attempt by Savannah city officials to attract competing cable service has met with no success and no interest.  Cable operators almost never compete head to head, each respecting the service areas of fellow providers.  Hargray’s interest in Savannah is primarily serving business customers, and the option for municipal service may not be possible much longer if a bill supported by Comcast, SB 313, ever becomes law.

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/Comcast in Savannah 2-8-12.flv[/flv]

A compilation of news reports from WJCL, WSAV, and WTOC exploring Comcast’s performance problems in the city of Savannah, Georgia.  (15 minutes)

Georgia's broadband map shows just a smattering of 50Mbps broadband. That is half the speed required to attract new businesses, says the IEDC.

Suffering the Great Recession blues?  As communities continue to face the loss of manufacturing, heavy industry, and textile jobs to overseas outsourcing, local economic development specialists have discovered one of the most effective ways to lure new high-tech industry into areas hard-hit with job losses is the availability of cheap, plentiful, and fast broadband.

• 42% believe that that 1Gbps is the minimum speed needed to lure new businesses.
• 35% believe the minimum must be at least 100Mbps.
• Rural economic developers appear to be well ahead their urban counterparts in the area of planning. 58% of rural respondents either have broadband strategies and tactics worked into their economic development plans or are writing plans with these elements. Only 39% of urban respondents have done the same.
• 92% see no benefit from the FCC’s minimum broadband standard of 4Mbps, defined largely to suit telephone company DSL service common in rural areas.

Why are rural economies benefiting from better broadband planning? Because in the absence of commercial providers willing to provide the service, an increasing number of small towns and cities are building their own municipal networks to get the job done themselves.  Those networks are routinely superior to the facilities provided by most cable and phone companies serving less populated areas.

Community broadband is working in Wilson and Salisbury, N.C., where a transition from a textile/tobacco-based economy into higher-tech knowledge economy jobs required state-of-the-art broadband as a foundation.  Chattanooga, Tenn.-based EPB Fiber has already attracted dot.com giants like Amazon.com, creating hundreds of millions in local investment and thousands of new jobs.  Why Chattanooga?  Gigabit broadband for just a few hundred dollars a month is just one phone call away.

Relying on commercial providers to build 21st century broadband as a platform for economic transformation has delivered uneven results, especially outside of the largest cities. Large cities traditionally get most of the provider’s time, attention, and upgrades.  Smaller, more out of the way places often see little or nothing.

That is why this year’s latest push in Georgia and South Carolina to tie the hands of communities trying to remake themselves with modern broadband is so risky. While AT&T and the cable companies may position their argument as “protecting consumers,” in fact they are only protecting their own interests, even if it means the next Amazon.com distribution facility or Google data center finds a better home somewhere else.

Updated 3:55pm ET: We added a link to the full report, with appreciation to the author.

Boxee, the manufacturer of an Internet-enabled tuner that works like a set top box, has launched an attack against a cable industry plan to encrypt basic cable channels, calling it costly to consumers and the environment:

Amidst flat and declining cable TV subscription numbers, Cable companies are lobbying the FCC to force every cable subscriber to rent cable boxes or cable cards even if they don’t want or need them now.

Currently cable companies must deliver broadcast channels in a way that enables tuners like Boxee Live TV (and the ones in your TV) to display those channels without any extra hardware.

Now the cable companies are asking the FCC to change the rules and turn access off. Their main excuse being that it will reduce the need for the cable guy to drive to your house to disconnect your cable and thus be better for the environment. Considering this ruling would also mean millions more set top boxes and cable cards are manufactured, distributed, and attached to electric outlets (see below for consumption), their argument doesn’t hold water. It’s akin to a cable executive taking a private jet to an FCC meeting, but insisting on having recycled toilet paper on-board to help save the environment.

Boxee

Boxee and other consumer groups oppose the industry’s encryption plan because they say it would deliver no tangible benefits to consumers — just higher cable bills for new equipment that rents for $5-15 a month for each box.  It will also render third-party devices like Boxee, Slingbox, and TiVo almost useless for watching cable television.

Boxee claims cable companies like Time Warner Cable could earn hundreds of millions in new revenue leasing an estimated 10-21 million additional set top boxes to their customers nationwide — more than double the existing number.  Boxee also believes the cable industry is effectively trying stop QAM reception — watching digital cable channels over a television equipped with a basic tuner without a set top box.

Consumers faced with a choice between a cable company-owned set top box or an independent third-party tuner like Boxee may find few reasons to consider the latter when it also requires the former to work properly. The additional equipment also represents an increase in energy consumption.  Set top box electricity consumption can rival major home appliances, Boxee says.