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Video: Verizon/Cable Deals: Harmless Collaboration or Threat to Competition

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Senate Hearing on Verizon-Comcast Deal 3-21-12.flv[/flv]

This afternoon, the U.S. Senate’s Subcommittee on Antitrust, Competition Policy and Consumer Rights held a hearing on the potential antitrust implications of a deal between Verizon and some of the nation’s largest cable companies that would deliver Verizon warehoused, unused wireless spectrum owned by four of the nation’s largest cable operators and open the door to Verizon Wireless pitching cable television subscriptions.  The hearing: “The Verizon/Cable Deals: Harmless Collaboration or a Threat to Competition and Consumers?” lasts 2 hours, 23 minutes.

Top-Paid Verizon CEO Earns Windfall Salary in 2011, Despite Retiring Last August

Phillip Dampier March 21, 2012 AT&T, Consumer News, Verizon 1 Comment

Lowell McAdam (right) speaks with Ivan Seidenberg (left). (Courtesy: Fortune)

Ex-Verizon CEO Ivan Seidenberg retired last August, but his paycheck never stopped coming.  In fact, he earned more in 2011 than he did for the last two years he worked for the phone company full time.

The Associated Press reports Seidenberg accomplished what others can only dream about — earning $26.4 million and not having to show up for work.  Even better, that represents a major salary increase for the ex-CEO, who had to make do with only $18.1 million in 2010 and a paltry $17.5 million in 2009.

Seidenberg is the highest paid CEO in the telecommunications industry — even though he no longer works for Verizon as its CEO.  AT&T’s Randall Stephenson only earned $18.7 million last year.  Stephenson actually reports for work every day, although disgruntled shareholders may wish he hadn’t.

Seidenberg’s successor walked into the top floor at Verizon headquarters with a special welcoming gift — $10 million in restricted stock. Lowell McAdam earned $23 million in 2011, despite the company’s efforts to cut $20,000 annually from each Verizon employee’s benefit package as the phone company struggles to reduce costs to “remain competitive.”

 

Time Warner Cable Adding Local Channels to TWC Apps, Starting With NYC

Phillip Dampier March 20, 2012 Consumer News, Online Video 1 Comment

Time Warner Cable’s online streaming apps that deliver dozens of national cable networks to authenticated cable TV subscribers have never included local broadband television channels, until now.

The cable operator announced it has added 26 local stations to the lineup, but they are viewable only if you have Time Warner Cable service in the New York City region.

The new channels include primary over the air stations and digital “sub-channels” that include niche, classic, ethnic, and special interest programming:

  • WCBS HDTV (CBS)
  • WNBC HDTV (NBC)
  • NBC NY Nonstop
  • WNYW HD (Fox)
  • WABC HDTV (ABC)
  • Live Well HD
  • WABC News Now
  • WWOR HD (My9)
  • WPIX-HD (PIX11)
  • WPXN HD (ION)
  • WXTV HD (Univision)
  • WFUT HD (Telefutura)
  • WNJU HD (Telemundo)
  • WFME
  • WLIW (PBS)
  • World
  • WLNY (TV 10/55)
  • WMBC
  • WNJN HD (or WNJB or NJN1) – PBS
  • WNYE (NYC TV Life)
  • WRNN
  • WNET (Thirteen HD)
  • V-ME
  • Create
  • Kids13
  • Rise (Al Jazeera)

Time Warner says they have an interest in expanding local station streaming in other cities sometime this year.  When we know which cities and stations will be included, we will pass them along.

Say Goodbye to Analog Cable TV: Operators Need the Space for IP-Based Video

Phillip Dampier March 20, 2012 Charter Spectrum, Comcast/Xfinity, Consumer News Comments Off on Say Goodbye to Analog Cable TV: Operators Need the Space for IP-Based Video

Cable operators will be challenged to find enough open video channels to support a gradual transition to IP-based video, which could mean an early end to analog cable television in large parts of the country.

The former chief technology officer of Charter Communications, Marwan Fawaz, noted cable operators will need at least 24-32 free analog channels to duplicate their digital lineup — considerably more than many operators have available on today’s crowded cable dial.

Fawaz

The transition to digital cable won’t be easy for some consumers, many who actively dislike set top boxes on every television and the endless rental fees that often accompany them.  Cable operators face more resistance from customers than their telephone and satellite competitors, who have always required equipment on every television in the home.  But with the demand for increased broadband speeds, new network-capable DVR boxes that can be accessed from other televisions in the home, and the never-ending addition of new HD channels, converting analog signals to digital is the most cost-effective way to free up space to handle today’s demands on existing cable systems.  The alternative would be expensive upgrades to increase available bandwidth — an investment unlikely to win favor on Wall Street or in company boardrooms.

Cable operators are taking different approaches to the challenge.  Comcast has been systematically reducing the number of analog signals on its cable systems, using that space for new digital signals, including HD broadcasts and faster broadband.  Time Warner Cable has deployed a transparent “on-demand” system for its lesser-watched digital channels that only transmit them into neighborhoods where viewers are watching them. Smaller operators are also moving to adopt nearly all-digital cable television lineups, especially on older systems that have already exhausted available space for new channels and services.

Fawaz says cable’s progression to IP-based delivery of cable channels is inevitable, a matter of “when” not “if,” according to an article in Light Reading:

For operators that don’t expect to have that much capacity available to them soon, he suggests that they could start off in smaller stages, perhaps beginning by moving Video-on-Demand services and some “niche” networks over to IP and supporting them with hybrid QAM/IP set-tops or gateways. Another transitional option, at least from an in-home multi-screen perspective, is to start using specialized transcoding that can convert QAM video to IP and pass those streams to tablets, PCs and other devices using the home’s Wi-Fi network.

Most cable operators are supplying customers with digital adapters that can accommodate digital signals on older, analog televisions, without a giant set top box taking up space.  To make the transition easier, operators typically provide up to 2-3 boxes for free for 1-2 years and then bill customers a nominal rental fee thereafter.

An increasing number of cable customers will become familiar with these “DTA” boxes in 2012.  Time Warner Cable, the nation’s second largest cable operator, will continue its progression to convert its cable operations to mostly-digital this year.  Time Warner’s customers in Maine were the first to experience the switch, with mixed results.  Fawaz expects some remnants of the analog lineup, as well as some limited support for QAM channels, will remain for the next 7-10 years.

Data Mining Your Customer Service Experience; Some Customers Better Than Others

Phillip Dampier March 20, 2012 Broadband Speed, Consumer News, Wireless Broadband 1 Comment

Not all mobile customers are treated equally.

That is the conclusion of a new piece in MIT’s Technology Review, which found wireless companies carefully data mine their customers in an effort to keep their best (and most profitable) customers happy, while leaving those who pay substantially less or enjoy an unlimited data plan on hold.

The concept of “big data” — the practice of collecting and analyzing customer usage, payments, and services, has become part of today’s sophisticated data analysis used by wireless companies to target their highest level of service to their best customers.

In practice this means big spenders might cut ahead of others in customer service call queues, be given priority on wireless carriers’ networks, and be pampered with discounts, service credits, and other special offers when service goes awry.

Carriers merge data about network problems—such as how many dropped calls a consumer experienced—with unstructured data such as the transcripts of complaints to customer-service representatives, deciphered by voice-recognition software and searched for angry keywords.

For customers enrolled in expensive “tiered” data plans, the carriers are vigilant to respond with refunds or discounts on re-enrollments; they tend not to be so generous to customers with resource-guzzling unlimited data plans.

The article did not name any specific carriers, but says selective customer-service treatment is “common industry practice in the United States.”

In Europe, disparate treatment goes even further.  When congestion starts slowing down a provider’s data network, some will boot customers with unlimited data plans onto inferior networks which treat the interlopers as second-class citizens, subject to reduced priority and even throttled speeds in some instances.

It is all designed to maximize profits by keeping the most profitable customers happy, even if lesser customers make due with less.

Data mining opens the door to even bigger profits in the days ahead, especially with contextual and location-based advertising that leverages your location with retailers who believe you can be enticed to stop in their stores in return for a discount offer or coupon sent to your smartphone.

“We’re at the beginning of an era in big-data analytics,” says Antonio Rodriguez, a venture capitalist who works at Matrix Partners in Cambridge, Massachusetts. “If you think about the treasure trove of data they have—it’s question of how they tow the privacy line between what they have access to and what they do with it.”

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