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Comcast Introduces 5GB “Flexible Data Option” Usage Cap in Fresno, Calif.

Phillip Dampier August 1, 2013 Comcast/Xfinity, Consumer News, Data Caps Comments Off on Comcast Introduces 5GB “Flexible Data Option” Usage Cap in Fresno, Calif.
Won't take no for an answer.

xfinity=5GB

Comcast is introducing a new 5GB optional usage cap for customers subscribing to their Economy Plus ($29.95 – 3Mbps/768kbps) tier willing to limit their Internet usage in return for a $5 discount.

“The Flexible-Data Option is specifically designed for casual or light Internet users who typically use 5GB of data or less a month,” says a new Comcast FAQ on the subject. “It provides a $5 credit if your total monthly data usage is less than or equal to 5GB per month.”

Comcast admits only a tiny percentage of customers subscribe to the Economy Plus tier, and those are the only customers receiving letters offering a discount for keeping Internet usage low.

The company says it will inject a message into subscribers’ web browsers notifying them when they reach 90% of their usage allowance. If customers do happen to exceed 5GB of usage per month, there are repercussions. First, they automatically lose the $5 credit. Instead, they will be charged $1 per gigabyte in overlimit fees.

“We believe this monthly option is fair because it allows our eligible customers who use less data to now pay less,” writes the company.

But unlike Time Warner Cable’s trials of 5 and 30GB usage-capped plans that limit the overlimit fee to $25 a month, Comcast has no disclosed maximum, which means a customer consuming 200GB a month could face a $195 overage usage penalty.

Comcast notes the option is being offered later this month on a trial basis and only in the Fresno area. Customers can drop the usage capped option at any time.

Comcast discontinued its formal 250GB usage cap in May 2012, but it has not abandoned interest in usage limits or consumption-based pricing.

In Tucson, Comcast is testing variable usage caps with an overlimit fee of $10, which includes an extra 50GB of usage. In Nashville, all customers face a hard 300GB usage cap.

Time Warner Cable has repeatedly admitted very few customers have shown any interest in usage capped broadband plans.

Senior IT Manager at Bright House Networks Arrested for Kiddie Porn

Phillip Dampier July 31, 2013 Consumer News, Public Policy & Gov't Comments Off on Senior IT Manager at Bright House Networks Arrested for Kiddie Porn

brighthouse_logoA senior IT manager at Bright House Networks used his broadband account to download kiddie porn, authorities allege.

James E. Cooper, 49, of Pinellas County, Fla., faces three counts of child pornography, according to the Florida Department of Law Enforcement.

Authorities confiscated numerous computers and hard drive storage units from Cooper’s home under a search warrant. Authorities from the St. Petersburg Police, the Pasco County Sheriff’s Office, and the Department of Homeland Security coordinated in the investigation and subsequent arrest of Cooper.

Cooper was being held at the Pinellas County Jail in lieu of $15,000 bail. The Pinellas-Pasco State Attorney’s Office is expected to prosecute the case in criminal court.

Frontier Having a Bad Week of Service Outages in Washington, Illinois, W.V., Tenn. and N.Y.

Phillip Dampier July 30, 2013 Consumer News, Frontier, Rural Broadband, Video 1 Comment
Frontier's headquarters in Rochester, N.Y.

Frontier’s headquarters in Rochester, N.Y.

Tens of thousands of Frontier Communications customers have dealt with the loss of their broadband and phone service in five states because of cable damage, copper theft, and overselling broadband service with insufficient capacity.

Upstate New York

Officials in Oswego County report Frontier phone and broadband service was disrupted Monday for customers in several central New York communities. At least 3,400 customers were unable to dial outside of their home exchanges in Fairhaven, Hannibal, Cato and Lysander. Frontier said a cable owned and maintained by Verizon was responsible, and they were unaware when Verizon would complete repairs.

Tennessee and Illinois

Frontier Communications acknowledged a “major outage” was affecting customers in both Tennessee and Illinois today. As of late this afternoon, Frontier said it was still attempting to restore service to both states’ customers.

Washington

Frontier Communications has reported copper lines stolen in Snohomish, Skykomish and Granite Falls, causing temporary outages for thousands of customers throughout north King and Snohomish counties. It’s the tenth copper wire theft affecting Frontier so far this year.

West Virginia

Ongoing problems in the Panhandle region of West Virginia have left Frontier broadband customers without service, sometimes for days. Customers have been told copper thefts were responsible for outages in mid-July, but some Frontier technicians have also told customers that slow speeds that persist month after month are a result of too many customers trying to use Frontier broadband at the same time. Other customers in the Shepherdstown area report persistent, ongoing problems with broadband outages as well.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/KCPQ Seattle Frontier Copper Theft 7-25-13.flv[/flv]

KCPQ in Seattle reports Frontier has been a repeated victim of copper thefts in Washington state. At least 10 instances of copper theft have left thousands of customers without service until the company can string new cable.  (3 minutes)

Time Warner Cable’s Newest CEO Gets $16 Million Windfall, Protection from Merger/Buyout

Phillip Dampier July 30, 2013 Consumer News 1 Comment
Marcus

Marcus

A three-year contract to serve as Time Warner Cable’s next CEO has earned Robert Marcus a $16 million windfall during his first year in the new job.

According to disclosures filed with the Securities and Exchange Commission, Marcus will get an annual salary of $1.5 million — a $500,000 pay bump from his old job as chief operating officer, a $5 million annual bonus, a $2 million award just to take and keep the CEO job, and up to $7.5 million a year in unspecified long-term incentives.

Marcus isn’t taking any chances.

His employment contract also includes provisions for continued compensation for up to two years should Time Warner Cable be sold to another entity — obvious financial planning for any potential takeover attempt by John Malone, Charter Communications, or any other entity.

Time Warner Cable, CBS Down to the Wire on Contract Renewal Dispute

Phillip Dampier July 29, 2013 Consumer News, Public Policy & Gov't, Video Comments Off on Time Warner Cable, CBS Down to the Wire on Contract Renewal Dispute

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Within the hour viewers in New York, Los Angeles, and Dallas will know whether Time Warner Cable and CBS have managed to reach an agreement on retransmission consent, agree to further extend talks, or choose to pull the plug on CBS affiliates in the three cities, and a handful of independent stations with it.

Negotiations are said to be tense and down to the wire, with a weekend extension expiring at 5pm ET this afternoon. Time Warner Cable customers nationwide could experience the loss of Showtime if Time Warner Cable decides to drop the pay movie channel as a negotiating tactic.

CBS’ Les Moonves confirmed this afternoon the two sides remained at odds over the exact amount the cable operator will pay per viewer for CBS-owned local stations in the three cities. If an agreement is not reached, Time Warner Cable is likely to drop the channels this afternoon.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Bloomberg Will CBS Lose its Place on the TV Dial 7-29-13.flv[/flv]

Bloomberg News reports late this afternoon the two sides have still not reached an agreement and unless another extension is approved, CBS will be off the cable dial in New York, Dallas, and Los Angeles. (5 minutes)

twcThe cable operator upped the stakes late Friday reportedly threatening that if CBS does get removed, it will give up its coveted channel positions on Time Warner Cable indefinitely. In New York, WCBS occupies channel 2. In Los Angeles, KCBS is also on channel 2 and its sister station KCAL is on channel 9. In Dallas, KTVT is on Time Warner Cable channel 11. Low channel numbers have significant financial value to programmers, because it makes finding channels easier. Jeff Zucker from CNN has already expressed an interest is taking over channel 2 for CNN.

The dispute comes at the same time Time Warner Cable is notifying customers of rate increases on broadband and cable modem rentals. CBS is expected to recommend Time Warner customers switch to a competitor or watch shows online, presumably over TWC’s broadband service.

In Wisconsin, another retransmission consent fight with Journal Broadcast Group caused the cable company to drop those stations from its lineup. Among the stations affected in Wisconsin:  WTMJ-TV (Channel 4) in Milwaukee and WGBA-TV in Green Bay, which carry Packer pre-season games, and WACY-TV in Appleton, which carries Spanish language pre-season broadcasts.

Ellis

Ellis

State Senate president Mike Ellis (R-Neenah) wrote a letter to the cable company insisting that it give rebates to customers affected by the blackout.

“It is clear your customers are no longer receiving the service they are paying for,” Ellis wrote in a letter to the company last Friday.

But Time Warner Cable made it clear subscribers are not entitled to refunds when stations disappear from its lineup:

Stations “are sold as a package of channels. We change our programming packages from time to time, including by adding new networks to the lineup. It is not our practice to issue credits for individual networks that are offered in a package.”

In New York, City Council Speaker Christine Quinn has asked CBS and Time Warner Cable to keep the stations up and running on cable until the negotiations are resolved. If they don’t Quinn has threatened to hold an oversight hearing on the matter, although her power to affect the two companies is very limited.

[flv width=”534″ height=”320″]http://www.phillipdampier.com/video/NY1 Quinn Says Dont Interrupt Video 7-29-13.mp4[/flv]

NY1 reports on New York City mayoral candidate Christine Quinn’s request that CBS and Time Warner keep WCBS on the cable dial until the dispute can be resolved.  (1 minute)

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