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The Terrorists Win: Isis Mobile Payment Brand Flees From Its Own Name, Nobody Notices

Phillip Dampier July 10, 2014 AT&T, Consumer News, Editorial & Site News, T-Mobile, Verizon Comments Off on The Terrorists Win: Isis Mobile Payment Brand Flees From Its Own Name, Nobody Notices
The 1975 Saturday morning heroine delivered a morality message at the end of each episode.

The 1975 Saturday morning heroine

“O My Queen,” said the royal sorcerer to Hatshepsut, “with this amulet, you and your descendants are endowed by the goddess Isis with the powers of the animals and the elements. You will soar as the falcon soars, run with the speed of gazelles, and command the elements of sky and earth.” Three thousand years later, a young science teacher dug up this lost treasure and found she was heir to The Secrets of Isis. Andrea Thomas, teacher, and Isis, dedicated foe of evil, defender of the weak, champion of Truth and Justice.

Three thousand and one years later, AT&T Mobility, T-Mobile USA, and Verizon Wireless used their respective bank accounts to endow themselves with a mobile payment system called Isis they hoped would soar profits, run up your bill, and command the electronic payment universe. They called it Isis.

Three thousand and two years later a group of strict Wahhabist Muslims operating a terror group called the “Islamic State of Iraq and al-Sham” would establish a new caliphate covering sections of Syria and Iraq.

Seconds after they declared the new (generally unrecognized) state, the group set off terrorizing the local infidels and apostates in their midst, a/k/a Shia Muslims and Christians. Although the name of their newly declared independent nation, “Islamic State” is about as catchy as generic paper plates, the group’s abbreviated name was enough to provoke some serious Excedrin headaches.

They call it: ISIS.

The Other ISIS

The Other ISIS

Checkmate AT&T, T-Mobile and Verizon.

“However coincidental, we have no interest in sharing a name with a group whose name has become synonymous with violence and our hearts go out to those who are suffering,” said Isis CEO Michael Abbott. “As a company, we have made the decision to rebrand.”

Did Abbott just give in to the terrorists? Most Americans wouldn’t know or care, having never heard of the wireless industry’s payment system. In fact, with just 20,000 Isis Wallet activations per day, more Americans likely know that name from the 1975 Saturday morning TV series, The Secrets of Isis.

Which survives longer is open to question. Most consumers really don’t want or need an alternative to existing payment mechanisms.

According to a Forrester report released in December, “Understanding Digital Wallet Options For Your Business,” only 11% of US consumers have a digital wallet. “Driving consumer interest and adoption is a steep, uphill climb in developed markets because the current payment systems work quite well,” the report says.

Cable’s TV Everywhere Online Viewing Loaded Down by Endless Ads That Often Exceed Traditional TV

Phillip Dampier July 10, 2014 Consumer News, Online Video, Video 1 Comment

car adsIf that one hour show you just watched online seemed to take an hour and ten minutes to watch, you are not dreaming.

Some cable operators are loading up on forced advertising that interrupts the viewing experience and delivers a withering blast of ads in numbers that exceed what you would see on traditional television.

“We watched TNT’s “The Last Ship” last week,” said Rich Greenfield from BTIG Research. “The first 15 minutes were ad-free, that was awesome. The problem is the last 30 minutes of the show is interspersed with 20 minutes of ads, many of them the same ad, and sometimes the ad even plays continuously back to back to back.”

ive-fallen-and-cant-get-upGreenfield believes cable companies like Comcast are trying to enforce the worst of television from five to ten years ago — an ever-increasing advertising load you can’t skip past that cuts into the time available for programs.

“I just think that is really hard to push on consumers,” Greenfield said, noting that many have left traditional linear television for Netflix, Amazon, and the increasingly popular time-shifting DVR, which lets viewers record shows and skip past advertising.

“If you look at online, not only is the ad load not skippable, we are even seeing ad loads that are heavier than on TV itself,” Greenfield added.

[flv]http://www.phillipdampier.com/video/Tackiest Lawyer Commercial Ever.mp4[/flv]

The consummate low-budget ad ready to interrupt Breaking Bad: Want to “get rid of that vermin you call a spouse” and “get out of that hell hole you call a marriage?” Don’t “give thousands of dollars to some piece of crap wearing a three-piece suit downtown” or another $25 to that “illiterate boob” at the courthouse who gave you the wrong forms. No, choose Divorce-EZ or DivorceDeli.com! Click or call today. (1 minute)

Greenfield

Greenfield

On-demand, online viewing is not limited by the same time constraints traditional broadcast television is, so a show that runs 59:30 with ads on NBC increasingly takes an hour and five minutes to watch online because of the increasing number of ads.

Greenfield believes increasing ad loads will only drive consumers away from cable’s online TV Everywhere services.

“That is the mistake they are making,” Greenfield said. “They are either driving you to Netflix, they are driving you to piracy, or they are driving you to use a DVR, but they are making you not want to watch traditional television on these online apps.”

“Video advertising online has no reason to be identical to television,” Greenfield said. “What you see now on these TV Everywhere experiences, whether it is the TNT app or the XFINITY app, all of them are replicating the advertising experience of television versus rethinking how would you trade your time — would I give you information or interact in some interesting way — beyond the traditional car driving around the mountain-30 second spot.”

[flv]http://www.phillipdampier.com/video/CNBC Ad Nauseum 7-9-14.mp4[/flv]

Richard Greenfield from BTIG Research appears on CNBC to expose just how bad cable’s TV Everywhere experience has become, mired in bad ads. (3:06)

Sprint Testing New Shared Data Plans, More Aggressively Priced Framily Plans to Stay Relevant

Waiting for an upgrade... Sprint Spark is the latest and fastest, but it's only in 24 cities.

Waiting for an upgrade… Sprint Spark is the latest and fastest, but it’s only in 24 cities.

Sprint may be feeling the music is about to stop and it doesn’t have a chair at the table.

While AT&T and Verizon Wireless divide up the premium market and T-Mobile goes for the aggressive price championship, Sprint is muddling along with its glacially paced upgrade to 4G LTE and a barely usable 3G experience that has a lot of customers pondering a switch. This spring Sprint lost 364,000 pre-paid and 231,000 valuable postpaid customers.

CNET reports Sprint is now seeking to follow other carriers with a shared family data plan and better pricing on both its Framily and individual plans.

Sprint may be America’s least exciting wireless carrier. While T-Mobile’s CEO gets into hot water with bombastic rhetoric about Verizon and AT&T, he largely ignores Sprint. To more than a few in the wireless industry, Sprint seems to be just plodding along.

“I will be collecting Social Security before Sprint upgrades to 4G around here,” writes suburban Sacramento resident Danny Chiang. “You just keep holding out for something better from Sprint just around the corner, but they never seem to actually get there.”

Chiang and others have endured a heavily congested 3G network while Sprint initially focused on rural and small market 4G network upgrades — hardly intuitive for loyal Sprint customers in urban areas. Today, all Sprint can claim is that it has America’s “newest network.”

Some investment analysts believe Sprint is being more conservative about spending as it navigates towards a potential merger with T-Mobile. Its Japanese owners — Softbank, have argued a combined Sprint and T-Mobile is the only way America’s third and fourth largest carriers can possibly hope to compete toe to toe with Verizon and AT&T.

Sprint’s latest network innovation — Spark — which combines spectrum in three different frequency bands to deliver a larger data pipe, is only available in two dozen cities. Spark would be a natural showcase for Sprint’s enormous spectrum holdings. Sprint Spark combines 4G FDD-LTE at 800MHz and 1.9GHz and TDD-LTE at Clearwire’s old WiMAX 2.5GHz spectrum.

But network upgrades do no good if your customers are headed out the door to the competition. While Sprint continues to upgrade its network, it is testing a variety of new plans in different cities for a possible wider release later this year.

Shared/Family Mobile Data Plan Trials — San Diego, Portland, Ore. and Las Vegas

Sprint believes its Framily Plan might be too expensive.

Sprint believes its Framily Plan might be too expensive.

Data Allowance Options

  • 1GB – $20
  • 2GB – $30
  • 4GB – $40
  • 6GB – $50
  • 10GB – $60
  • 20GB – $100
  • 30GB – $130
  • 40GB – $150
  • 60GB – $225
  • No unlimited shared data option
  • Unlimited Talk/Text Phone Access Charge (required charge per phone): $25 for 1-10GB data plans, $15 for 20+GB data plans
  • Annual Device Upgrade included at no extra charge for all customers with 20+GB shared data plans (San Diego and Portland only)
  • Annual Device Upgrade Option: $5/month (Las Vegas only)

CNET points out Sprint’s plans are a better deal for heavy data users. The $20 plan for 1GB, for instance, is only $5 cheaper than a comparable AT&T plan. But the 30GB plan is $75 cheaper than AT&T’s $225 version.

Discounted Framily Plan Trials – Buffalo, Philadelphia, and Providence, R.I.

  • Starting price reduced $10 to $45/month. Add five people to your “framily” and the price drops to $25/month (two fewer people now required to get the largest discount).
  • Selecting the $20 unlimited data option automatically enrolls you in an annual upgrade plan (Buffalo and Philadelphia only).
  • Customers can choose to pay $5 extra a month for an annual upgrade option (Providence only).

New Bring Your Own Device Option for Individual Plan Trials — Chicago, Minneapolis, and West Michigan

  • Customers paying full price for a smartphone, those paying in monthly installments,  or who bring their own device to Sprint are eligible for a $50 unlimited plan or a $40 for 3GB of data per month plan. Unlimited Framily data plans usually cost $75 a month.
  • Unlimited data customers in Chicago and Minneapolis are automatically eligible for annual upgrades.
  • West Michigan customers will have to pay a $5 fee each month for their annual upgrade.

AT&T Treats Their Retirees as Bad as the Rest: California Couple Fights for $3,000 in Denied Discounts

Phillip Dampier July 9, 2014 AT&T, Consumer News, Video, Wireless Broadband Comments Off on AT&T Treats Their Retirees as Bad as the Rest: California Couple Fights for $3,000 in Denied Discounts

attA Mill Valley, Calif. woman was overcharged by more than $3,000 after AT&T removed her company retiree discount and refused to reimburse her for its own billing mistake.

Tes Norlin and her husband travel the world and make a lot of overseas calls using their AT&T cell phone along the way. It wasn’t much of a surprise when the couple began receiving AT&T bills for more than $600, but when their travel was finished, AT&T wasn’t — the Norlin family continued to see surprisingly high bills.

high billTes is a victim of autobill complacency. The convenience of automatic bill payments has too often given people an excuse not to scrutinize their monthly bills, as long as the amount seems somewhat reasonable. It is only after an unexpectedly high bill arrives when customers finally begin to investigate.

The Norlin family bundles every telecommunications service they have with AT&T – cell phones, broadband, and television service. For that loyalty, and because of Norlin’s former employment with AT&T, she qualified for a substantial discount — $263 a month. AT&T mistakenly removed that discount when it deleted her Social Security number from the account… 14 months earlier.

“And [that discount] amounted to over $3,000 which is a substantial amount of money,” Tes told San Francisco television station KGO. “$263.88 times the 14 months, basically. Then you can do the math.”

AT&T did its own math. Despite more than two dozen calls to AT&T customer service and executive customer relations, the company’s final offer was a courtesy credit amounting to three months of the missing discount AT&T admitted accidentally removing.

deniedThe phone company says it’s the customer’s fault if they don’t analyze their AT&T bill and promptly call attention to billing errors.

“Rules are rules,” said AT&T.

Of course, AT&T wrote those rules and when KGO threatened to tell the story on the evening news, a full refund was quickly on the way.

“We provided an adjustment for the full amount, as requested, after discovering that the customer had been removed from the database of former employees eligible to receive this discount,” said AT&T in a change of heart.

Customers who don’t have the backing of Channel 7’s investigative reporter are much less likely to win that outcome so a word to the wise: even if your account is configured with autopay, always scrutinize your monthly bill for mistakes. Many cell phone companies are deleting employee discounts for customers that do not respond to employer verification requests. The re-verification procedure is detailed on the bill you may be ignoring.

[flv]http://www.phillipdampier.com/video/KGO San Francisco Woman struggles to get employee discount from ATT 7-9-14.flv[/flv]

KGO TV’s consumer reporter helps wrestle a substantial service credit from AT&T over a discount the company accidentally deleted from a customer’s account. (3:24)

Cox Cable’s Anachronistic World of Nonsense About Data Caps: Inventing New Ways to Bill You More

Cox is behind the times.

Cox is behind the times.

While the rest of the world is moving towards gigabit broadband and unlimited access, Cox Cable continues to live in the past with a regime of data caps the company blames on increased data usage. Your only solution is to upgrade to a bigger data plan you may not want or really need.

Somehow, the folks at Cox can’t seem to manage the natural growth of the Internet while start-ups ranging from Google Fiber to a local fiber provider just getting started in our own community goes out of their way to point out how unnecessary usage limits and usage billing really are.

At Stop the Cap!, we’ll let you in on a little secret the “tech wonder twins” at Cox forgot to mention: data caps are not about managing Internet traffic, they are about managing to control costs, protect cable-TV revenue, and eventually empty customers’ wallets.

Since data caps don’t make much sense in the 21st century reality-based community, Cox attempted a longer-form rationale for data caps in a video that resembles a bad VHS copy of an interrogation by your local homicide squad. Don’t worry, only the truth gets murdered by the ironically named “Tech Talk with Todd and Sarah.” Six minutes later, you still know they’re full of it.

Tip: Next time, bring “the tech.”

[flv]http://www.phillipdampier.com/video/Cox Tech Talk with Todd and Sarah Internet Usage Trends.mp4[/flv]

What Cox still fails to understand (and what Google will have to teach them when they invade Cox’s biggest territories, including Phoenix) is that data caps and usage billing are as anachronistic as those 1978 limited edition Diana Prince/Wonder Woman glasses Sarah is still wearing. (6:17)

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