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Telecom Egypt Announces It Is Getting Rid of Antiquated Copper; Installing Fiber Service Instead

Phillip Dampier April 7, 2015 Broadband Speed, Competition, Consumer News, Public Policy & Gov't Comments Off on Telecom Egypt Announces It Is Getting Rid of Antiquated Copper; Installing Fiber Service Instead
telecom egypt

Telecom Egypt

Egypt has made ditching antiquated copper phone wiring a national priority and Telecom Egypt is continuing its efforts to dump copper in favor of fiber optics to improve quality and reliability of service.

In April, customers in West Cairo, New Cairo, Giza city, and the Northern Coast may experience temporary outages as the new fiber network is connected. The company is also installing fiber service in the east, central and western Delta region, northern, central, and southern Upper Egypt, Ismailia and Suez.

When this phase is complete by the end of this year, over four million Egyptians will have access to fiber service. The company is accelerating its transition to fiber service as Egyptians are increasingly dumping landline service in favor of wireless. Competition from three mobile companies – Vodafone Egypt, Etisalat and Mobinil have taken a considerable market share. Last year, the Egyptian government allowed Telecom Egypt to compete with a wireless service of its own, but the three mobile providers also get to start selling landline and broadband service.

Telecom Egypt hopes its $400 million investment in fiber will slow down customer defections and allow the company to sell improved services to customers.

Telecom Italia Rolling Out Fiber to the Home Service to 40 Italian Cities by 2017

Phillip Dampier April 7, 2015 Broadband Speed, Competition, Consumer News, Public Policy & Gov't Comments Off on Telecom Italia Rolling Out Fiber to the Home Service to 40 Italian Cities by 2017

telecom italiaItaly is preparing to leap ahead of the United States and Canada by deploying a minimum of 100Mbps broadband to 85 percent of Italy by 2020 and a guarantee that everyone else will be able to access at least 30Mbps service by that time as well.

Telecom Italia will primarily use its own financial resources to lay fiber to the home service to 40 of Italy’s biggest cities over the next two years. The government has pushed for major improvements in Italian broadband to catch up with the rest of Europe and beat the U.S. and Canada. It will spend $6.5 billion dollars to accelerate the development of a nationwide fiber network and the government has also extended a range of incentives to persuade operators to boost Internet speeds without boosting prices for Italian consumers.

Once the fiber network is complete, Telecom Italia can further increase speeds to 1Gbps or more.

AT&T Barely Launches GigaPower U-verse in Houston… Another Fiber to the Press Release Irritates Locals

gigapower-600x315Houston residents excited by this week’s launch of AT&T U-verse with GigaPower have been quickly disappointed after learning the service is available practically nowhere in Houston and likely won’t be for some time.

The upgrade, offering up to 1,000/1,000Mbps broadband, was launched Monday with an announcement “select residents” in Bellaire, Pasadena, and northwest Harris County, Tex. will be the first to get the service.

Bellaire, known as the “City of Homes,” is a primarily residential community of 6,000 houses surrounded by the city of Houston. AT&T’s Houston headquarters are located in Bellaire, and the company maintains good relations with the local government. Larry Evans, AT&T’s vice president and general manager for South Texas told the Houston Chronicle that is a key factor for getting GigaPower upgrades. Evans said Bellaire, Pasadena and northwest Harris County have been very cooperative in clearing red tape and letting AT&T install fiber infrastructure for GigaPower with a minimum of fuss from permitting and zoning authorities.

Bellaire is a mostly residential community surrounded by Houston.

Bellaire is a mostly residential community surrounded by Houston.

The larger city of Pasadena, with a population approaching 150,000 is another case where close cooperation with the city government made the difference. The city council contracts with AT&T to supply telecom services to the local government as well.

As in other AT&T service areas, actual availability of GigaPower is extremely limited. A search of prospective addresses in Pasadena found service available in only a few neighborhoods. In Bellaire, only a few streets now qualify for service. We were unable to find a single address in “northwest Harris County” that qualified for U-verse with GigaPower, but AT&T claims that “surrounding communities” would also have access, without disclosing the names of any of them. That makes it extremely difficult to accurately use AT&T’s service qualification tool to verify coverage.

Jim Cale found he pre-qualified on the website for U-verse with GigaPower service, but his hopes were dashed when a representative informed him his order was canceled because, in fact, GigaPower was not actually available on his street.

“My neighborhood was wired with fiber to the home when it [was built] a few years ago,” shared “Ed From Texas.” “AT&T is the provider and that was one of its advertised features. Who do I need to harass at AT&T to get Gigapower turned on for us?”

Gene R. is in a similar predicament:

“I can’t even get U-Verse and I am two blocks from loop 610,” he said. “AT&T says they don’t know when it will be available. I suspect…never.”

Richard dumped AT&T in the past for not meeting the speeds U-verse advertises, but is hopeful an all-fiber network might finally bring better speeds.

pasadena“I dropped AT&T’s MaxPlus because I never got anything approaching the 18Mbps speed I was being billed for,” he wrote.

AT&T will sell several U-verse with GigaPower plans in Houston. The packages below include waivers of equipment, installation and activation fees, if you agree to allow AT&T to monitor your browsing activity:

  • U-verse High Speed Internet Premier: Internet speeds up to 1Gbps starting as low as $110 a month, or speeds at 300Mbps as low as $80 a month, with a one year price guarantee;
  • U-verse High Speed Internet Premier + TV: Internet speeds up to 1Gbps and qualifying TV service starting as low as $150 a month, or speeds at 300Mbps and qualifying TV service as low as $120 a month, with a one year price guarantee;
  • U-verse High Speed Internet Premier + TV + Voice: Internet speeds up to 1Gbps with qualifying TV service and Unlimited U-verse Voice starting as low as $180 a month, or speeds at 300Mbps with qualifying TV service and Unlimited U-verse Voice as low as $150 a month, with a two-year price guarantee.

These offers all include a provision in the service agreement allowing AT&T to spy on your browsing habits ostensibly to supply “targeted advertising.” But the terms and conditions do not limit AT&T from broadening its monitoring of your usage for other purposes. If you opt out, the price goes up to $109 monthly for 300Mbps service and $139 monthly for 1Gbps broadband and you will pay installation and activation fees.

AT&T says the monitoring is done purely to power its targeted ads. Some examples:

  • If you search for concert tickets, you may receive offers and ads related to restaurants near the concert venue;
  • After you browse hotels in Miami, you may be offered discounts for rental cars there;
  • If you search for a car online, which may include window shade, you may receive an email notifying you of a local dealership’s sale;
  • If you are exploring a new home appliance at one retailer, you may be presented with similar appliance options from other retailers.

“You might receive these offers or ads online, via email or through direct mail,” says AT&T on their Internet Preferences page.

The “price guarantee” provision is actually a contract obligating you to stay with U-verse for 1-2 years or face an early termination fee of $180. AT&T also warns your Internet speeds will deteriorate “if two or more HD shows [are] viewed at same time.” Usage caps apply, as usual. GigaPower customers signed up for the fastest speeds receive 1 terabyte, or 1,000 gigabytes, of data per month. Customers will get warnings if they exceed the cap twice. The third time, and going forward after that, they’ll pay a $10 fee for each 50GB over the cap.

Frontier Boosts Internet Speeds for its FiOS Customers in Oregon, Washington; But You Have to Ask for Them

Phillip Dampier April 6, 2015 Broadband Speed, Competition, Consumer News, Frontier Comments Off on Frontier Boosts Internet Speeds for its FiOS Customers in Oregon, Washington; But You Have to Ask for Them

frontier fiosFrontier Communications customers lucky enough to have access to fiber to the home service will find broadband speeds have been increased to offer identical upload and download rates.

In FiOS areas of Washington and Oregon, symmetrical broadband speeds of 30/30, 50/50, 75/75, 100/100, and 150/150Mbps are now available.

Both the 75 and 150Mbps tiers are new to customers.

Existing customers will not be upgraded to the new speed tiers until they call Frontier and request them.

“Customers have been demanding faster upload speeds for access to the cloud, gaming and streaming applications, and Frontier is committed to fulfilling those needs,” said Vicky Oxley, Frontier vice president and Washington general manager. “This is something our competitors don’t offer.”

The majority of Frontier’s customers receive DSL service at speeds averaging 6Mbps.

Philadelphia Mayor’s Office Hiding Likely-Embarrassing Comcast Performance Survey Results to Protect Company

surveyPhiladelphia Mayor Michael Nutter has gone all out for Comcast, headquartered in the city he oversees. Not only has Nutter organized 51 mayors to sign a joint letter supporting Comcast’s $45 billion bid to take control of Time Warner Cable, he is also helping protect the cable company from embarrassing revelations about its performance in the city.

Philadelphia media and public interest groups are now increasing pressure on the mayor’s office to publicly release the results of an important survey the city conducted as part of its franchise renewal process. Almost two years ago, a random sample of 800 area Comcast customers and non-customers were surveyed by the city to get feedback about Comcast’s performance.

Suspiciously, the full results of the taxpayer-funded survey have been withheld from the public, although the city handed a complete copy of their findings to Comcast so the company can prepare to defend itself.

Once every 15 years Comcast must ask city officials for permission to continue providing cable television service. If the majority of residents surveyed excoriate the cable company and beg the city to grant the franchise to someone else, that could prove a serious embarrassment to Mayor Nutter’s campaign to promote Comcast’s merger with Time Warner Cable.

“We cannot be on hold any longer,” said councilman Bobby Henon, a Northeast Philadelphia Democrat. “We’re cutting short the time to publicly talk about the needs” before the franchises expire later this year, reports the Inquirer.

While the mayor’s office has had no trouble sharing everything they can with Comcast, other groups entitled to the information have only gotten scraps of it or denied access altogether.

The Consumerist found, for example, Philadelphia Community Access Media, responsible for public access programming in the city, has only been shown survey responses directly related to its operations.

Other groups, including West Philadelphia’s Media Mobilizing Project, have been shut out completely and refused access to the survey results or the franchise needs assessment.

Michael_NutterThe mayor’s office has remained elusive explaining why a survey conducted using taxpayer dollars has been kept away from taxpayers.

“All I can say is that it’s still in process. We hope to get it out shortly, though I can’t put a specific date on it,” Mark McDonald, the mayor’s spokesman, told the Inquirer.

Releasing the survey results, which most expect will severely criticize Comcast, could embarrass the mayor who organized a letter writing campaign for Comcast that included language like, “Comcast has established itself as an industry leader and exemplary community partner who invests in its local communities and works hand in hand with local governments on critical social challenges like the digital divide.”

More importantly, it could embarrass Comcast in its renewed effort to push for approval of its merger deal with Time Warner Cable. If the company’s hometown residents rate Comcast lower than a snake pit, that could reverberate with regulators on the state and federal level considering Comcast’s merger request.

Nutter’s office has never exactly held Comcast’s feet to the fire.

This winter Comcast went unopposed seeking total deregulation for its service in Philadelphia. The city filed no comments with the Federal Communications Commission expressing concern over Comcast’s efforts to claim Philadelphia had effective competition, a designation that removes all regulatory oversight over pricing and services. Comcast will now be able to boost television and equipment prices even higher, and they did this past January.

McDonald told the Inquirer a fight wasn’t worth it and Comcast would likely win regardless of the city’s involvement. Nutter’s office appears to be adopting a similar hands-off attitude on renewing Comcast’s franchise for another 15 years without asking for much or anything in return.

Most Philadelphia residents don’t feel Comcast is subject to effective competition, regardless of what the mayor’s office thinks. Verizon FiOS only covers a small part of greater Philadelphia, leaving most residents with just one choice for broadband: Comcast. Verizon DSL no longer meets the FCC’s minimum standards to qualify as broadband.

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