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Time Warner Cable Transition to Charter Brings Bill Shock, $200 Upgrade Fee

Higher bills, confusing and conflicting services and pricing, and badly trained customer service representatives are just a few of the problems afflicting customers transitioning from Bright House Networks and Time Warner Cable to service plans being gradually introduced around the country by Charter Communications/Spectrum. Stop the Cap! has collected more than 50 reports from customers experiencing problems, bill shock, lost access to Wi-Fi hotspots, and “bait and switch” promotions promised by one representative only to be reneged on later when the first bill arrives.

The $58/Month Charter Spectrum Rate Hike

Park La Brea resident Lydia Plona is one of dozens of customers in California that have complained to the Los Angeles Times about their soaring cable bills after Charter/Spectrum replaced Time Warner Cable in Southern California. It was among the first regions in the country to say goodbye to Time Warner Cable and hello to Charter and their Spectrum-branded service plans. Unfortunately, Charter has already worn out its welcome with customers like Plona. When Charter was done with her, the $96 Time Warner Cable bill she used to pay was replaced with a new $154 bill from Spectrum — a $58 rate hike per month, which amounts to almost $700 more a year.

Much of the Midwest just completed its transition away from Time Warner Cable and Bright House to Spectrum and confusing pricing and plans and expensive upgrade fees are troubling customers from Wisconsin to Ohio.

Want More than 60Mbps? Pay $199 Upgrade Fee

Micah Lane, a former Time Warner Cable customer in Columbus, Ohio faced a major dilemma — should he switch from his current Time Warner Cable broadband plan to Spectrum? He originally assumed the answer would be yes, believing he could upgrade from a 50/5Mbps Time Warner Cable plan to a 100Mbps Spectrum plan for around $30 more than he had paid Time Warner. He discovered an upgrade was ready and waiting, but would cost him a one-time $199 upgrade fee.

“I was told repeatedly when a Time Warner Cable customer moves to Spectrum, they are automatically assigned a base plan of 60Mbps,” Lane told us. “Any speed above that in a non-Time Warner Cable Maxx market is considered an upgrade subject to the $200 upgrade fee. My parents would not be happy with that on their bill.”

Stop the Cap! has communicated with a dozen Spectrum converts, and heard from at least 40 others about problems experienced with their plan transitions. The most common complaints reference a hard-to-avoid $200 broadband upgrade fee, charged even when moving from a 100Mbps Time Warner Cable plan to a 100Mbps Spectrum plan, and promised bundled package offers that ended up costing much more when the first bill arrived.

Charter’s standard broadband plan offers 60Mbps service.

“You better be ready for the fight of your life because I had to threaten to escalate my complaint to the Better Business Bureau and the FCC to get that $200 fee off my bill,” said Stop the Cap! reader Roger. “Nobody ever told me about the fee but it was applied to my online statement hours after I changed plans and of course there is no way to go back to Time Warner’s plans once you make the change.”

Charter/Spectrum has become increasingly intransigent about that $200 fee, which the company claims is necessary to verify your home connection is suitable for faster internet speeds. But some representatives have also blamed the fee on the need to recoup expenses from network upgrades, even when many of those upgrades were performed by Time Warner Cable before the company was sold.

“There is really massive confusion at Charter and the information you get is totally inconsistent from one operator to the next,” said Paul Friedrich in Cincinnati. He rents an apartment with a roommate and after being told the $200 upgrade fee was non-negotiable, he told Charter to stuff it. “We can get the same or better service without the upgrade fee from Cincinnati Bell so bye bye Spectrum. When we threatened them with canceled service, however, the fee magically disappeared!”

The “savings” Charter promised to bring Time Warner Cable customers have not exactly materialized in Ohio, either.

“I just called TWC/Spectrum to see if I could get upgraded internet,” wrote DSL Reports reader cmiz87 in Grove City. “I’m currently on the old 50/5Mbps plan. To upgrade to the 100/10Mbps plan would cost $104.99/month PLUS a $199.99 “activation” fee, even though I have my own modem. That is just for internet only.”

Especially aggravating to many Time Warner Cable customers in non-Maxx service areas is the special treatment Maxx customers received when their areas were converted to Charter Spectrum. Customers with at least 200Mbps service were initially transitioned from their Time Warner Cable Maxx service plans to Charter Spectrum’s 300Mbps plan without any upgrade fee. For those areas where the clock ran out waiting for Maxx upgrades when Charter completed its deal to acquire Time Warner Cable, it’s ‘pay $200 or no upgrade for you.’

“Customers in northern Kentucky [were already getting] 300Mbps service as a free upgrade for the last six months,” noted DSL Reports reader dougm0. “Last year Time Warner Cable was going door-to-door in my neighborhood in Cincinnati [telling us] you will get 300Mbps service free in a couple of months. Just two weeks ago I chatted with a rep that said I would still get a 300Mbps upgrade automatically when launched.”

Now Charter/Spectrum is charging what he calls “this bogus $200 fee.”

“My wife and I are planning our exit from Charter and going back to Cincy Bell,” he reports. “Free install and same speed for less.”

Business Class for 300Mbps

In Reno and other cities, some Charter customers are moving to Business Class service to get 300Mbps service, which is not yet available in most former Time Warner Cable areas. But it will not be cheap. New customers can sign up with a promotion for as little as $159/month, but after two years that price jumps to $279.

Residential Pricing Confusion

Charter’s residential pricing seemed simple enough when it was announced. But in practice, readers report it is all over the map. In Wisconsin, one customer in Franklin signed up for 300Mbps service for $110 per month and agreed to pay the $200 upgrade fee. But in Green Bay, Spectrum is charging $110 a month for 100Mbps — half the speed — along with the $200 upgrade fee. That was a dealbreaker. In Kenosha, one customer moving from a Time Warner Cable internet plan to Charter Spectrum’s basic 60Mbps plan found two unpleasant surprises on his bill:

01/19/2017 Change Of Service Fee $52.74
01/19/2017 Spectrum WiFi Activation $10.54

Adding even more confusion were prices quoted to another customer in West Wauwatosa:

  • Ultra: 300/20Mbps, $105/mo, $199.99 upgrade fee
  • Regular: 60/5Mbps, $68.63/mo, no upgrade fee

Confusion for Some Legacy Time Warner Cable Customers As Well

A surprise last upgrade for Time Warner Cable customers in Rochester, N.Y.

In markets that still have not transitioned to Charter Spectrum, there is confusion to be found there as well. Upstate New York will see an introduction to Spectrum service plans in February-March, but a few Time Warner Cable upgrades have been quietly introduced in the meantime. Rochester, N.Y., which never made it officially to the Maxx city upgrade list, now has 100Mbps broadband as an option, but representatives denied it for at least a week when customers called to upgrade.

The new speed option was supposed to only be offered to customers qualified to get it, as upgrades were gradually completed around the area, but a website issue marketed the upgrade to everyone, including to some customers as far away as Buffalo.

For those successfully signing up with what is likely to be their last Time Warner Cable plan, many are hoping the investment will help them avoid the $200 upgrade fee when Spectrum’s 100Mbps plan becomes available in the next month or two. But some former Time Warner Cable customers in other cities already transitioned and two Charter representatives we queried about this scenario say they will be out of luck.

Customers start with a 60Mbps standard internet plan from Charter in non-Maxx areas. If a customer chooses a higher speed plan, even if they had 100Mbps from Time Warner Cable before, the $200 upgrade fee still applies. Both representatives claimed the fee was mandatory.

But some of our readers report success in getting that fee off their bills or it was never charged. Speaking to a supervisor or making a service change with an executive level customer service representative can make a big difference avoiding that fee. Customers who establish contact with a Charter representative as a result of a Better Business Bureau or FCC complaint were able to get the fee consistently waived. Results were more mixed when talking to Charter Spectrum’s regular sales department, even when asking for a supervisor to intervene. It may be a case of finding a representative with the authority to waive the fee.

“Even the representative agreed with us it was unfair to charge us $200 for moving from 100Mbps with Time Warner Cable to 100Mbps with Charter Spectrum,” another Stop the Cap! reader in Texas told us. “But they couldn’t do anything about it. When we threatened to cancel, a retention representative finally intervened and got the fee off the bill, only to have it return a month later. We filed a complaint with the Better Business Bureau and that finally worked to get the fee removed. But my neighbor couldn’t get anyone to budge on that fee.”

Wi-Fi Woes in Florida

Bright House Networks customers are also experiencing transition troubles. Residential customers reportedly lost any static IP addresses they signed up for when they converted to a Charter Spectrum residential plan. Static IP addresses are still available for Spectrum commercial plans. More troubling for many is the loss of access to Bright House Network’s secure Wi-Fi network.

Customers in central Florida who switched from a Bright House plan to a Charter Spectrum plan lost access to “BHN Secure,” “Bright House Networks,” and secured “CableWiFi” hotspots formerly administered by Bright House. Customers used to access those secure networks using their My Services Bright House username and password. But after transitioning to a Charter Spectrum plan, those credentials no longer work. Customers can still use their Bright House Road Runner e-mail address and password to get access to the very insecure open “CableWiFi” hotspot option, but those doing so should exercise extreme caution using it for any confidential communications, banking, or other sensitive online activities.

Charter’s Bad Advice: Change Your Wi-Fi Password to Your Favorite Sports Team!

Techcrunch noticed some very bad advice coming from Charter’s social media team on Twitter, recommending their 31,700 Twitter followers change their Wi-Fi passwords in support of their favorite sports teams.

Change your WiFi password and show guests where your loyalty lies! #ThatsMyTeampic.twitter.com/7kg04D7GN9

— Spectrum (@GetSpectrum) January 23, 2017

The original tweet has been deleted, no doubt after someone realized the dangerous security lapse it introduced to Wi-Fi hackers who could probably guess the favorite teams of the locals.

The FrankenBundle: Fewer Options, Less Confusion, Higher Prices Later

In Indianapolis, former Bright House Networks customers are being told having fewer options is a good thing.

WRTV-TV talked with Charter spokesman Mike Pedalty, who called his former employer’s packages a “Frankenbundle:”

“We kept adding things and confusing customers, where they didn’t understand what we were adding on and how it was packaged,” Pedalty told the TV station. Now he says most customers will choose from three basic TV packages and ‘best of all you won’t have to fight for a promo rate every year, when your current package expires.’

That’s because Charter has no intention of negotiating a better deal for you as prices gradually increase.

Back in Los Angeles, Plona understands what merger benefits she is really getting from the deregulatory atmosphere that permitted Charter to buy Time Warner Cable.

“When you let these companies do as they please, all they do is raise our rates,” Plona said. “It seems like prices go up every time you deregulate.”

T-Mobile Slams Its Own Deal With DirecTV Now, Throws In Free Year of Hulu

Phillip Dampier January 25, 2017 Competition, Consumer News, Online Video, T-Mobile, Wireless Broadband Comments Off on T-Mobile Slams Its Own Deal With DirecTV Now, Throws In Free Year of Hulu

Former AT&T customers who dumped their former carrier for T-Mobile in return for a free year of DirecTV Now are getting a sweeter deal with a free year of Hulu with Limited Commercials as well.

T-Mobile CEO John Legere had avoided criticism of the streaming television service from AT&T-owned DirecTV until customers began complaining it has never worked as advertised, making the T-Mobile’s promotion a “meh” experience.

Legere has been a frequent critic of AT&T in social media, so it isn’t too surprising Legere started taking shots at AT&T’s streaming effort as well this morning.

On Twitter, Legere slammed DirecTV Now and called AT&T executives “delusional” over claims the service exceeded their expectations.

“To make things right for those new T-Mobile customers, the Un-carrier is giving everyone who participated in this deal a free year of Hulu — an awesome streaming service that actually works — on top of their free year of DirecTV Now,” said the company in a statement.

Customers need not surrender their existing DirecTV Now service. Hulu’s limited commercials plan comes along for the ride for one year. T-Mobile will send affected customers a promotional code they can use to sign up over the next several weeks.

No word on if customers can also upgrade to the $11.99 no-commercial plan and receive a partial credit.

Virginia Being Scammed With Industry-Ghostwritten Broadband Ban Bill

Del. Kathy Byron (R-Big Telecom)

What is one of the most effective ways to stop competition in its tracks before it can even get off the ground? Reward a state legislator with generous campaign contributions who introduces a bill banning your would-be competitor and get back to business as usual.

Delegate Kathy Byron (R-Campbell County) has broadband, but many of the people who live and work in central and western Virginia near her district don’t. Located in south-central Virginia, the county of 55,000 endures similar broadband availability and quality problems other communities in the western half of the state experience. Located near the Blue Ridge Mountains, the county seat of Rustburg has areas served by DSL, and many other areas that are not. For telecom companies serving mountainous and rural communities in this part of the state, broadband is often not economically viable enough to meet Return On Investment formulas. In fact, the problems are so significant, the southwestern Virginia community of Claudville was selected as the nation’s first testing ground for “white space” wireless broadband, designed to serve sparsely populated rural areas.

Byron’s district in Campbell County is neither wealthy or rich in internet options. Like other communities in the region, the decline of manufacturing and the transition away from tobacco production has created enormous economic challenges. Campbell County is continuing to rely heavily on agriculture while other communities in Virginia and the Carolinas are reinventing themselves to participate in the 21st century knowledge economy. That requires 21st century broadband service, which Campbell County lacks.

Last fall, Campbell County Public Schools assistant superintendent Robert Arnold provided a frank assessment of the area’s broadband problems, telling The News & Advance schoolchildren in his district suffer from a “homework gap,” unable to complete assignments requiring the internet at home because those homes lacked access. A recent trial of “white space” broadband in the area proved unsatisfactory because, in Arnold’s view, it was unreliable.

“We’re not seeing it as a reliable solution to our problems to get internet more readily available to kids that don’t have it in the different parts of our county where there are a lot of dead spots,” Arnold said.

Even wireless providers have not stepped up. Efforts to encourage cellular companies to place antennas on the same towers used for the “white space” broadband experiment have failed as well. The newspaper reports the lack of population makes private providers “squeamish about expanding there.”

The Campbell County school system managed to switch to a fiber optic network, but the only chance students will have that option at home is if local communities choose to offer it themselves and that will never happen if Ms. Byron’s bill becomes law.

Despite the broadband challenges in her district and the failure of private providers to correct them, Byron went ahead this month and introduced the ironically-named “Virginia Broadband Deployment Act,” another bought-and-paid-for industry-ghostwritten municipal broadband ban bill that would grant near-monopoly control to the same providers that have steadfastly refused to improve rural broadband in Virginia.

Her bill, according to The Roanoke Times, is the height of hypocrisy for a Republican claiming to be pro-business development:

Byron’s bill would make it difficult for existing municipal broadband authorities to expand and new ones to get started. Curiously, for a bill sponsored by a Republican, it would create more regulation, by requiring that the state authorize any creation or expansion of a broadband authority (plus lays on other regulations, as well.) For a bill that purports to protect the free market, it actually distrusts the free market: If telecommunications companies were already providing the service the rest of the business community wanted, the business community wouldn’t be clamoring for local governments to step in.

Spent lavishly on Byron – her second largest contributor.

The newspaper shouldn’t be surprised. Politicians willing to introduce these lovingly hand-crafted turf protection bills ask themselves only one question: are the generous corporate campaign contributions that usually accompany these “model bills” still worth it if the voters find out? Even if they do, a well-funded propaganda campaign sponsored by Big Telecom companies slamming municipal broadband as a government internet takeover or a guaranteed economic failure can help give politicians enough cover to avoid being exposed for selling constituents down the river.

It will therefore come as no surprise to regular Stop the Cap! readers that Virginia’s largest telecom companies have spent lavishly on Ms. Byron over the years. Her second largest contributor (next to the Republican Party of Virginia) is Verizon, which spent considerably more on her campaign than other well-heeled companies including Anthem and the Virginia banking lobby. Another major contributor is the Virginia Cable Telecommunications Association (more on that organization later). Others bringing checks include: AT&T, Sprint, CenturyLink, Comcast and the Virginia Telecommunications Association.

The pattern is all too familiar. Politicians take a sudden interest in telecommunications public policy and almost by magic produce a very detailed (and suspiciously similar) piece of legislation designed to make life impossible for public and community broadband projects, while claiming their bill will improve broadband.

In many cases, the politicians introducing these broadband ban bills are surprisingly unprepared to answer detailed questions about their own legislation, counting on local media to not scrutinize their logic too closely. But every so often, the blank stares and subject-changing that occurs when challenges are put to the alleged authors make us question if they actually read their own bill.

We have.

Byron is on ALEC’s Communications and Technology Task Force

Also of concern, Ms. Byron and her bill expose several conflicts of interest she has elected to ignore and hope nobody notices, like her membership on the American Legislative Exchange Council’s Communications and Technology Task Force, notorious for promulgating state bills restricting or banning public broadband. ALEC funding comes, in part, from some of the nation’s largest telecom companies.

We noticed.

The backlash Ms. Byron is now receiving from unhappy rural Virginia communities and local media that have read her bill has apparently surprised her, and in subsequent newspaper letters to the editor, she has taken to playing the victim card. But that has not stopped her from maligning municipal broadband projects, hoping that shaking those shiny keys will distract enough people from focusing on what is actually in her bill.

We put her keys away.

Stop the Cap! has reviewed her bill, also known as House Bill 2108, and what we found astonished us more than usual, and we’ve seen just about every kind of shilling imaginable:

§ 56-484.28. Provision of broadband expansion services.

Notwithstanding any provision of the Virginia Wireless Service Authorities Act (§ 15.2-5431.1 et seq.) or any other provision of law, a locality or any affiliate may own and operate a broadband or Internet communications system, including ownership or lease of fiber optic or other communications lines and facilities, to provide broadband expansion services only if the following conditions are met:

1. The locality or its affiliate has obtained a comprehensive broadband assessment by report or study, by the Center for Innovative Technology, or an independent consulting firm knowledgeable and experienced in analyzing broadband deployment, which report or study is made available to the public and specifically identifies any unserved areas.  The locality or its affiliate shall be responsible for all fees charged by the Center for Innovative Technology or an independent consulting firm for the preparation of such comprehensive broadband assessment report or study.

2. Based upon the comprehensive broadband assessment, the locality or its affiliate formally adopts and publishes specific broadband goals regarding capacity, geography and documented demand for Internet services in the specific unserved areas which the locality or its affiliate desires to address.

3. The locality or its affiliate has issued a request or solicitation for proposals, consistent with the specific broadband goals of the locality previously identified, requesting the capital cost which an existing for-profit local Internet service provider offering communications services with broadband speeds would incur to meet the locality’s specific broadband goals by extending or upgrading such services with broadband speeds to any specific unserved areas of the locality identified in the comprehensive broadband assessment.  Copies of such request or solicitation shall be sent to any franchised cable operator and other known Internet service providers with local facilities offering communications services in the locality at least 180 days in advance of the deadline for the response to the request or solicitation for proposals. The governing body of the locality or its affiliate shall analyze any responses it receives to determine if capital grants or subsidies by the locality to pay for such extension by an existing provider would be more cost effective than construction and operation of a new distribution system by the locality or its affiliate.

4. If no incumbent broadband provider advises the governing body of the locality within six months after the release of the request or solicitation for proposal that it is willing or able to meet the local goals, either without a capital grant or subsidy, or with the capital grant or subsidy or portion thereof proposed by the locality, then the governing body of the locality or its affiliate, after a public hearing, may vote to authorize one or more projects, consistent with the specific broadband goals of the locality previously identified,  to provide broadband expansion services to unserved areas within the locality identified by the comprehensive broadband assessment report or study described above, which report or study shall not be more than one year old at the time of the public hearing.  The chief executive officer of the locality or its affiliate shall certify that the comprehensive broadband assessment report or study identification of unserved areas is still correct based upon information presented at the hearing.

5. Any locality or affiliate project to provide broadband expansion services shall be designed and built or otherwise implemented so that at the time of authorization, the project (i) does not duplicate existing broadband facilities offering broadband speeds to customers, within 90 percent of the geographic area of the project, and (ii) does not duplicate service to customers who already are in a position to connect to an Internet service offering broadband speeds, for 90 percent of the projected residential and commercial customers who will be served by the project or otherwise are within the service area of the project.

6. Any locality or its affiliates seeking to offer or offering broadband expansion services shall, at least 120 days prior to commencement of construction of any project, file with the Virginia Broadband Advisory Council, (i) copies of its report or study from the Center for Innovative Technology, including any updates or supplements thereto, (ii) copies of the minutes of the meeting at which it voted to authorize the offering of broadband expansion services, (iii) a map or description of each project and projected area in which it plans to offer broadband expansion services, (iv) an annual certification by July 1 of each year that any expansion to or changes in its projects or system since the preceding July 1 still qualify as broadband expansion services, and (v) an annual certification that its provision of services meets or in the case of a prospective or an incomplete project shall meet, the requirements of subdivisions 1 through 6 of § 56-484.30.  Any person who believes that any part of such filings is incomplete, incorrect or false and who is in the business of providing Internet services within the locality shall have standing to bring an action in the circuit court for the locality to seek to require the locality to either comply with the substantive and procedural content of the filings required by this section, or cease to provide services, and no bond shall be required for injunctive relief against the locality.

In condensed form, this section claims to help facilitate municipal broadband service in “unserved areas,” but then hamstrings local communities to an extent that makes offering such a service next to impossible. The irony of a Republican legislator advocating detailed and burdensome regulations for a publicly owned provider while concurrently supporting “hands-off” policies for her campaign contributor-provider pals should not be lost on her constituents.

The bill could have been called the “Virginia Duopoly Protection Act,” because it only really allows public broadband development in unserved areas, and only after a community pays for a “broadband assessment” that the bill also mandates be sent to its potential competitors — private cable and telephone companies. Imagine if AT&T was required to send copies of their business plans to Comcast and Charter.

Even worse, phone and cable companies are guaranteed a “heads-up” when a community provider is thinking about providing service, exactly where that service will go, and how much it will cost the community to offer it. Companies on the wrong side of the law used to hire spies to get that information from competitors. Byron’s bill makes Virginia communities pay for the postage required to mail those plans to telecom companies serving their area.

Being given access to what even cable and phone companies would consider highly confidential information isn’t enough. Ms. Byron’s bill allows them to take their time reading it. In fact, her bill gives incumbent providers up to six months to stall, sabotage, or undercut the community effort. They are given the right to underbid the community’s proposal and ironically deliver service in places they have previously refused to serve.

“While it’s good to be specific about what a community plans to do, incumbent providers don’t have to adhere to the same level of transparency,” noted Lisa Gonzalez at the Institute for Local Self-Reliance. “As a result, publicly owned networks are at a disadvantage under such requirements when an incumbent knows where, what, when, and how much a municipality intends to invest to bring service to its community. When incumbents build or upgrade, they are not subject to the same level of exposure. Potential private partners who may consider leasing infrastructure or working with a community in some other capacity could also be put off by drastic transparency rules.”

Any of Virginia’s phone and cable companies could end the demand for municipal broadband tomorrow by simply providing the level of service communities need to participate in the digital economy. That requires connected education and high quality broadband for entrepreneurs and established businesses. Instead of providing that, companies write large campaign contribution checks to state politicians like Ms. Byron to slow down or sabotage any emerging competition. While stalling germinating broadband projects, providers will spend millions to demagogue them in the local media, throw every obstacle in their path, and then point to the delays and cost overruns as evidence municipal broadband is a failure.

In Tennessee, EPB had to face down a deep-pocketed cable industry lawsuit before it could begin offering gigabit internet broadband and television service. EPB eventually won the lawsuit and the service now attracts a substantial market share in Chattanooga, but critics carp it was only successful because it got a federal grant. They ignore the fact it has paid substantial dividends in job growth and enhanced the lives of local citizens, who vote for the service with their wallets.

The fact critical cable and phone companies risk charges of hypocrisy doesn’t seem to move them, even though they are not averse to accepting tax breaks and other government goodies as well. That is why providers instead use well-funded third-party astroturf groups and legislators to do their dirty work. Byron’s bill is more obvious than most, with obstructive sections mandating very short windows for public hearings, blatant protectionism, and a thicket of bureaucratic regulations designed to give ample opportunities for industry mischief with the filing of frivolous motions to run out the clock and run up costs.

§ 56-484.29. Provision of overbuild broadband services.

Any locality or its affiliate that is providing overbuild broadband services as of July 1, 2017, may continue to serve customers within the geographic service area within which it is actually providing such services as of that date; however, except as hereafter provided such locality or its affiliate shall not subsequently expand the geographic scope of its services or expand the nature of the service being offered.  Any locality or its affiliate that is not actually providing overbuild broadband services as of July 1, 2017, or if providing such services, subsequently seeks to expand the geographic territory or nature of services being offered, shall submit a proposal to the Virginia Broadband Advisory Council with a full explanation of the proposed overbuild broadband services, and if recommended by the Virginia Broadband Advisory Council, shall then require the express approval of the General Assembly through legislation approving the offering or expansion of such services by the locality or its affiliate.

Since 2008, Stop the Cap! has reviewed industry-sponsored municipal broadband ban bills, and none to date have illustrated the level of conflict of interest we see here. We call on Virginian officials to carefully investigate the ties Ms. Byron has to cable and phone companies and the ethical concerns raised from her involvement in key state bodies that can make or break rural broadband in Virginia. Byron increasingly exposes an agenda favoring incumbent phone and cable companies that just happen to contribute to her campaign — companies she seems willing to protect at any cost.

In our investigation, we uncovered several disturbing details that suggest questionable behavior from Ms. Byron, primarily from her failure to disclose materially important facts about her bill to fellow elected officials and, more importantly, the public. So far, her only defense to questions raised by the media about her bill is to play the “misunderstood victim” card:

This may be yet another example of media arrogance manifesting itself as a lack of common courtesy. But, I believe the real culprit to be something far more dangerous: the editorial’s author was not going to risk being confused by the facts.

[…] Had someone contacted me, I would have told them about my years of experience serving on Virginia’s Broadband Advisory Council, which I currently serve as chairman. The purpose of the Council is “to advise the Governor on policy and funding priorities to expedite deployment and reduce the cost of broadband access in the Commonwealth.” The Virginia Broadband Deployment Act advances that goal. That’s why legislators serving on the Council support House Bill 2108. And, we’re in good company: The Virginia Chamber of Commerce, the Virginia Association of Realtors and the Northern Virginia Technology Council have all indicated their support for House Bill 2108.

Fixed or Fair? If Byron’s bill becomes law, Ray LaMura, Virginia’s top cable lobbyist, will help decide if municipal providers can expand to compete with cable companies.

In fact, we understand Ms. Byron, her telecom industry benefactors, and the special interests she mentions as supporters only too well. We invite Ms. Byron to refute some of our facts:

While broadband in major Virginia cities is no better or worse than other large cities in the region, there are vast areas in central and western Virginia where inadequate broadband service persists, and private providers have been reluctant or unwilling to change that. As a result, some municipalities are considering offering an alternative. Ms. Byron’s bill doesn’t just deter communities from entering the broadband arena in these areas, it carpet-bombs the entrance out of existence.

The section of her bill detailing requirements for community providers seeking to expand requires them to ask permission from an entity known as the Virginia Broadband Advisory Council, which Byron disturbingly chairs. If the goal of this Council is to pave the road to improved broadband, Byron’s bill is an enormous pothole. Restricting competition won’t help the Council’s goal of winning lower prices for consumers and businesses either, and last time we checked, broadband bills in Virginia are going up, not down.

Ms. Byron’s clear conflict of interest between her bill and the Council’s goals should be grounds for her immediate resignation. It is hard to justify continuing to serve on a Council promoting better broadband while introducing bills that do the opposite. Taking political campaign contributions from the same companies that are directly responsible for the state of Virginia’s broadband today also makes it impossible for the Council to have any credibility as long as she continues to chair it.

Another concern: Ms. Byron fails to disclose the Council she uses for her defense includes “citizen members” that are, in reality, some of the most important telecom industry lobbyists in the state. Ms. Byron’s bill would require communities to seek approval for broadband expansion from the same Council that counts among its members Ray LaMura, president of the Virginia Cable Telecommunications Association, the state’s largest cable industry lobbying group, and Duront Walton, executive director of the Virginia Telecommunications Industry Association, which represents the interests of several telephone companies in the state.

Conflict of Interest?: Another member of Virginia’s Broadband Advisory Council.

Does anyone believe the Virginia Broadband Advisory Council is likely to approve any broadband expansion plan that leads to direct competition with an established cable or phone company, particularly when members like Mr. LaMura write municipal broadband hit pieces prominently linked on his LinkedIn page? Does anyone expect a fair shake from Ms. Byron, who wrote (inaccurately) “the vast majority of municipal broadband systems across the country that have tried to compete with the private sector have failed.”

By all appearances, the fix is in.

While we’re discussing full disclosure, Ms. Byron also failed to mention the Virginia Chamber of Commerce is hardly a dispassionate arbiter of the merits of community broadband — it is a private business lobbying organization. The Virginia Realtors Association is also a political lobbying organization that openly endorsed Ms. Byron’s election campaign, contributed a substantial donation to it, and runs an active Political Action Committee. The Northern Virginia Technology Council is a trade and lobbying organization that counts among its members AT&T, Cox, Comcast, CenturyLink, and Verizon, to name a few. To quote NVTC’s own website: “NVTC members are business leaders focused on the broad business climate of our state and communities.”

We believe Ms. Byron when she said she was in good company. Missing from the cozy gathering are consumers looking for internet access, local governments feeling pressure from their constituents to do something about the problem, and any belief Ms. Byron’s bill will do anything except keep things as they are.

But wait, there is more:

§ 56-484.30. Operating requirements.

The following provisions shall apply to any locality or its affiliate which offers broadband expansion services or overbuild broadband services, after July 1, 2017:

1. A locality or its affiliate shall apply, without discrimination as to itself and any affiliate, including any charges or fees for permits, access or occupancy, the locality’s ordinances, rules, and policies, including those relating to (i) obligation to serve; (ii) access to public rights of way and municipal utility poles and conduits; (iii) permitting; (iv) performance bonding; (v) reporting; and (vi) quality of service.

2. In calculating the rates charged by a locality for any communications service:

 a. The locality or its affiliate shall include within its rates an amount equal to all taxes, fees, and other assessments that would be applicable to a similarly situated private provider of the same communications services, including federal, state, and local taxes; franchise fees; permit fees; pole attachment fees; and any similar fees; and

b. The locality or its affiliate shall not price any of its communications services at a level that is less than the sum of: (i) the actual direct costs of providing the service; (ii) the actual indirect costs of providing the service; and (iii) the amount determined under subdivision 2a.

3. A locality or its affiliate shall keep accurate books and records of any provision of communications services.  A locality or its affiliate shall conduct an annual audit of its books and records associated with any provision of communications services, with such audit to be performed by an independent auditor approved by the Auditor of Public Accounts. Such audit shall include such criteria as the Auditor of Public Accounts deems appropriate and be filed with him, and with copies to be submitted to the Virginia Broadband Advisory Council.  If, after review of such audit, the Auditor of Public Accounts determines that there are violations of this chapter, he shall provide public notice of same, and the locality or its affiliate shall take appropriate corrective action to cure past violations and prevent future violations. […]

§ 56-484.31. Sale or disposal.

Any locality or its affiliate that seeks to sell or dispose of all or any material part of the infrastructure of an internal government services, broadband expansion services, or overbuild broadband services system, or any material portion of any subscriber or service contracts in connection therewith, shall do so by a public sale or auction process after advertisement.

By now, most readers get the point. This bill is a “plan for failure” for municipal broadband.

The ideological pretzel-bending required of Ms. Byron to do the telecom industry’s bidding is a sight to behold. Byron — a Republican — is openly advocating government price regulation, demands municipal providers turn over their books to be reviewed by her Virginia Broadband Advisory Council, which includes cable and telephone company lobbyists, and requires communities that want to abandon networks that fail under this legislative gulag to sell them to the lowest bidder, likely a cable or phone company that helped write the rules.

If this anti-consumer nightmare of a bill becomes law in Virginia, Christmas for Big Telecom will come early this year, and you’re paying… again.

Big Red Verizon Really Wants to Own a Cable Company – Charter or Comcast Will Do Nicely

Shhh… Don’t tell anyone except the newspapers, trade journals, everyone else….

Well-placed sources inside Verizon are leaking like a sieve to the media about the phone giant’s ambition to own and operate a large cable company.

In what may be a trial balloon to test the waters with the incoming Trump Administration, at least two “well-placed sources” have told the New York Post Verizon CEO Lowell McAdam is seriously contemplating countering AT&T’s buy of DirecTV and its attempted acquisition of content company Time Warner, Inc., with the buyout of a major national cable operator.

Verizon’s primary interest, according to multiple sources, is expanding available content to fill its current and future wireless platforms, especially 5G. Acquiring a cable operator would make content deals easier and more affordable because of volume discounting. It would also allow Verizon to directly sell cable products and services without investing in further FiOS expansion.

The CEO told friends at the Consumer Electronic Show in Las Vegas that he “wants to buy into cable.”

The most likely targets would have to be large cable operators with a national footprint, and a source told the tabloid two companies qualified: Charter or Comcast.

“Altice is too small,” the source speculated. That would also count out other medium-sized companies like Cox and Mediacom, because they have too limited a service area to be of much use to Verizon.

No final decision has been made, the newspaper notes, adding no talks are underway between Verizon and any cable company at present. Should Mr. Trump repeat the earlier objections to the AT&T-Time Warner, Inc., merger he made last October, any marriage of Verizon with a cable operator would be unlikely. Trump cited unchecked media consolidation as his primary reason for opposing AT&T’s latest acquisition deal, but he has not repeated those objections recently. Last week Trump met with AT&T CEO Randall Stephenson in New York.

McAdam originally planned to use Verizon’s acquisition of Yahoo! as a way to broaden the phone company’s content library, but that yet-to-be-finished deal has been in turbulence since media reports exposed major security breaches of Yahoo’s e-mail and portal sites.

A deal with Charter is more likely than a buyout of Comcast because Charter’s most significant shareholder – John Malone, has no allegiance to keeping Charter Communications independent. Charter also lacks the kind of complications that an acquisition of Comcast could bring – notably Comcast’s ownership of NBC and its dozen owned-and-operated TV stations.

Malone has a long history of dispassionately buying and selling large telecom assets, including the cable company Tele-Communications, Inc. (TCI) he helped build from a handful of cable systems into what used to be the nation’s largest cable operator. In 1999, TCI was sold and rebranded as AT&T Broadband and Internet Services. Three years later, most of those cable systems were again sold to their present owner Comcast.

Verizon may argue it has already divested significant amounts of its FiOS service to Frontier Communications in the Pacific Northwest, Indiana, Texas, California, and Florida, limiting antitrust concerns. But state regulators, particularly in New York, are likely to raise serious objections if Verizon, already the dominant telephone company in New York (except Rochester) attempts to acquire Charter, the only significant cable operator in upstate New York and Manhattan. That would leave the vast majority of New York with a classic telecom monopoly, with only one provider for landline and broadband service.

Altice End Runs Around Connecticut TV Station’s Blackout By Sending Customers to CBS All Access

“Of course you know this means war.”

Altice USA has found a way to use CBS’ All Access online streaming service against a Connecticut CBS affiliate that blacked out its signal for some Connecticut Cablevision customers.

Meredith-owned CBS affiliate WFSB-TV in Hartford has been off the Optimum television lineup in two dozen Connecticut towns as of 5pm Friday, Jan. 13 after negotiations between Iowa-based Meredith and Altice USA broke down over the price of renewing a retransmission consent contract that Altice claims is 800% more expensive than before.

That means Optimum customers in Litchfield County no longer have access to CBS programming. Or do they? Optimum’s website is redirecting affected customers to WFSB’s network — CBS — and offering a week’s free trial of CBS’ All Access, which allows viewers online access to all CBS programming on demand.

Optimum’s previously negotiated distribution deal with CBS for the All Access platform has been in place since the summer of 2015, which means CBS cannot pull the offer down from Altice’s website. That effectively means CBS is being used to undercut its own affiliate’s most important leverage — taking away popular programming until a provider finally capitulates and signs a renewal contract.

Matt Polka, president of the American Cable Association, which represents small and independent cable companies, loves it.

“Local broadcasters cannibalized by their own network!” Polka tweeted.

Altice USA has promised investors it will hold the line on programming costs even if it means finding alternatives for customers. This seems to be an example at work.

Will CBS All Access weaken Meredith’s position on WFSB to force price concessions? The New Haven Register isn’t sure, reporting there are years of “bad blood” between Cablevision and Meredith over carriage contracts:

During the last retransmission agreement negotiations in 2014, Cablevision Systems called on the Federal Communications Commission to investigate whether Meredith Corp. was meeting public interest obligations that are an important component of all television station licenses. Cablevision also sued Meredith in Connecticut’s court system under the Unfair Trade Practices Act.

The latest dispute has attracted the attention of both of Connecticut’s U.S. senators.

“I typically don’t get involved because it’s not for me to dictate the terms of a dispute between a cable company and a network,” Sen. Chris Murphy said in a statement issued Friday night. “But I haven’t been pleased with Altice’s commitment to Connecticut since it bought Cablevision.”

FierceCable reported the area’s congressional delegation isn’t happy with either company:

Connecticut’s two Democratic U.S. Senators, Richard Blumenthal and Christopher Murphy, sent a letter addressed to both Meredith Corp. CEO Stephen Lacy and Altice USA CEO Dexter Goei.

“While we respect the private negotiations being conducted by Optimum and WFSB and make no representations as to the merits of either side’s position, we believe that the current impasse does a disservice to Connecticut families and we urge you to negotiate in good faith to bring an end to this blackout,” the Senators wrote.

Altice, meanwhile, said in its own statement, “We have been negotiating in good faith for weeks and made multiple offers to Meredith even though their initial request was for more than 800% over what we currently pay.”

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