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O Canada: Usage Caps, Pricey Slow Service Threatens Broadband Backwater Status for Entire Country

Phillip Dampier June 5, 2009 Canada, Public Policy & Gov't 10 Comments

canadaflagFor the first time, an entire first world nation is threatened with being dumped into a broadband backwater by abusive practices from commercial Internet providers across Canada.

Usage caps with draconian limits, expensive overlimit fees, slow speeds, traffic “shaping” and overpriced monthly subscription fees have caused Canadian broadband to deteriorate rapidly in world rankings.  As measured by price per megabyte — how much one pays for speed — Canada ranks 28th out of 30 countries that make up the Organization for Economic Co-operation and Development (OECD), ahead of only Mexico and Poland.

Canada’s disastrous decline from one of the world’s leaders in broadband service to today’s bottom of the barrel status in certain categories can be blamed on one thing: the nation’s commercial Internet providers.  The OECD report gives declining marks nearly across the board for Canada’s broadband marketplace.

“This reflects poorly on Canada’s advancement in the information economy,” said University of Ottawa internet law professor Michael Geist. “Canada remains woefully uncompetitive … We’re getting a poor deal.”

In fact, competition in Canada continues to decline, with dominant providers typically limited to the local telephone company and cable operator, who are engaged in a competition to leverage higher profits from broadband at the expense of network investment and increased penetration.  Canadians now pay more for less than most industrialized nations because operators have increased rates while imposing miserly usage caps, bandwidth throttling, and stopped the competitive speed and price wars that were a hallmark of broadband competition in Canada 5-10 years ago.

Most Canadians now face a monthly broadband bill averaging $45.65 U.S. per month before taxes/fees.  That’s more than $15 higher than the average fee paid by Americans.  Canadians also belong to the dubious club of just four nations where virtually all providers impose paltry usage caps averaging 60GB per month (Belgium, Australia and New Zealand are the others).

Canadians are still enthusiastic about obtaining broadband access — they’re just angry with the limited choices they have, the lack of solid penetration in many rural areas, and the despised usage caps.

Providers claim they are investing in improving service, but independent observers disagree.  Canada holds the distinction of being one of the few industrialized nations with almost no fiber deployment to residential homes.  When providers cap, throttle, and tier, they artificially control the traffic growth on their networks, taking pressure off the need to keep up with demand, despite high profits.

In the past year, many of these providers also began imposing draconian caps and limits on their wholesale accounts, forcing independent ISP’s to increase rates and impose usage caps at levels that make many independent providers uncompetitive.

The OECD report specifically calls out usage capped broadband, warning it may begin to negatively impact the Canadian economy and the nation’s competitiveness.

“This may become an economic disadvantage in countries with relatively low bit caps, particularly as more high-bandwidth applications appear,” the report said.

Many Canadians have been jealous about the expansion of online video and other applications south of the border, but presently denied to them.  The Canadian Broadcasting Corporation warns they may have to wait forever, because usage caps may have permanently eliminated the prospects of online video on a mass scale throughout the country.

… Continue Reading

Canada Call to Action! Bell Canada Petition Would Limit Competitive Internet Access in Ontario & Quebec

Phillip Dampier April 14, 2009 Canada, Public Policy & Gov't 10 Comments
Bell Canada attempts to muscle the competition with "Usage Based Billing"

Bell Canada attempts to muscle the competition with "Usage Based Billing"

Bell Canada provides wholesale access to independent Internet Service Providers across their service area at wholesale rates.  This allows a limited number of competing ISPs to provide broadband service at affordable rates in cities where competition has been limited, at best.

The Canadian Radio-television and Telecommunication Commission (CRTC), which regulates telecommunications in Canada, ordered Bell Canada to provide equitable access to those independent providers at the same pricing they offer their own retail customers.  But now Bell Canada wants to introduce punitive Usage Based Billing on those wholesale accounts, which would immediately destroy many independent providers who could not begin to compete on price or service.

Not only would customers find their Internet access limited, but substantial overage penalties imposed for exceeding those limits would also be introduced.

TekSavvy, an Ontario-based company providing DSL service, has sent e-mail to their customers pleading with them to contact the CRTC and oppose Bell Canada’s petition.  If you are in Canada, you can make a difference by sending comments to the CRTC opposing this proposal.  You need not be a TekSavvy customer to participate.

Usage caps and limits designed to bolster big profits and thwart competition are not just an American problem.  These issues impact on customers wherever limited competition and lack of informed oversight is common.

The deadline for comments is midnight tonight!

Dear Valued Customer,

We are writing to you today as many activities are underway to shape/reshape Internet use as you all know it. Over the last year some of you have been made aware and/or have seen activities on throttling in the news or in your daily lives. Another proceeding relating to the Internet in Canada required Telecom providers (Bell/Telus/etc.) to provide ISPs with wholesale service speeds that match those that they offer to their own retail customers.

Specifically, Bell has been directed by the CRTC to provide matching speeds which would allow us all to have more flexibility in our day to day online requirements. Instead of adhering to these directives, Bell decided to take this issue to the federal Cabinet and at the same time file a tariff application with the CRTC proposing to introduce Usage Based Billing (UBB) on its wholesale customer accounts.

What does this mean for you, the consumer?

Bell provides TekSavvy with last mile, wholesale DSL access services, which TekSavvy uses to provide you with your Internet access. If Bell were to be allowed to introduce UBB on this service, a cap of 60GB would be imposed on all of its users, with very heavy penalties per Gigabyte afterwards (multiple times more than our current per Gigabyte rate of $0.25/GB on overages). This would inherently all but remove Unlimited internet services in Ontario/Quebec and potentially cause large increases in internet costs from month to month.

If you’d like to make your comments/concerns known about what Bell is attempting to do, please do so here.

Select the word “Tariff” from the drop down list.

Add the following in Subject Line “File Number # 8740-B2-200904989 – Bell Canada – TN 7181” and make your thoughts known!

The deadline for filing your comments is today at midnight, so hurry!

Regards,

Rocky

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