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Home » Broadband Speed » Recent Articles:

Irony Dept.: Frontier Paying $1,000 to Someone Willing to Live With Obsolete Flip-Phone for a Week

Phillip Dampier June 4, 2019 Broadband Speed, Consumer News, Editorial & Site News, Frontier, Rural Broadband 7 Comments

Frontier Communications will pay one smartphone addict $1,000 if they will give up their device for one week and rely on a 1990s-era obsolete flip phone instead. The cringe worthy challenge, soaked in irony, is brought to you by a phone company that delivers late 1990s-era DSL to a substantial number of its customers.

Frontier:

If you’re chosen, you’ll be responsible for using a flip phone in place of your smartphone for seven full days (that’s 168 hours!), and we want you to log your experience. We’ll have you track (don’t worry, your info stays safe with us!) how long it takes you to do basic tasks such as texting and checking email, how many times you wish you could Google something, how many hours you slept, how your productivity changed (or didn’t!), and even if you were late to appointments (after all, how does anyone get around without Google Maps?). Was your experience #TheWorstThingEver? Did you find new freedom? Either way, we want to hear about it.

Applicants can register until July 8, 2019. 

What’s in it for you

$1,000 in compensation

Boredom Buster Swag Bag (i.e. your survival kit) including:

  • An actual, physical map (yes, those still exist!) to make up for your GPS.
  • A pocket phonebook, because who memorizes numbers anymore?
  • A notepad and pen to make grocery trips a little less painful.
  • A couple ’90s CDs (think Britney and NSYNC) to soothe your Spotify withdrawals.
  • Remote work environment as you earn your $1,000—no heading to an office at 8am for this job!
  • No drug testing or background check required.
  • A unique social experiment and a chance to go back in time . . . or, well, something like that.

The goal of the experiment is “to help us understand how much we rely on smartphones and how that affects day-to-day life. (Our hypothesis? A lot.)”

It is too bad Frontier didn’t embark on an experiment to determine how much customers rely on high quality, 21st century internet access. They could quickly learn that for many of those stuck with Frontier’s DSL service… they can’t, because Frontier does not provide it.

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Bronx, Monroe Counties Among the Worst in New York for Urban Broadband Users

Phillip Dampier June 3, 2019 Broadband Speed, Competition, Consumer News, Frontier, Public Policy & Gov't, Rural Broadband, Verizon 1 Comment

Broadband service is available to 99.1% of the Bronx and 99.8% of the Rochester and its suburbs, but just 38.5% of Bronx residents are using the internet at broadband speeds (at least 25/3 Mbps) and only 54% of Monroe County residents are receiving a true broadband experience.

These two New York communities, one in the dense New York City area, the other straddling the Finger Lakes region and Western New York, are examples of the FCC’s vast over-count of consumers getting suitable broadband service and speed, according to Microsoft. The problem is much worse in rural areas where DSL speeds predominate and providers like Verizon and Frontier are in no hurry to upgrade their rural networks.

“These significant discrepancies across nearly all counties in all 50 states indicates there is a problem with the accuracy of the access data reported by the FCC,” Microsoft said about its findings. “Additional data sources like ours, as well as work by others to examine data in a few states or regions, are important to understanding the problem.”

Microsoft’s performance data is not alone representative of a local cable company not delivering advertised speeds. For example, in the Bronx, affordability issues mean that more residents rely on their cell phones and mobile connectivity for internet access. In Rochester, where true broadband speeds usually cost $50-65 a month depending on the provider, affordability is also a factor. But there is also the presence of local telephone company Frontier Communications, which has saddled Rochester with inferior DSL service it has no concrete plans to upgrade. Frontier DSL usually offers substandard speed of 12 Mbps or much less, making its customers part of Microsoft’s estimation of those underserved.

Schumer

Sen. Charles Schumer (D-N.Y.) complained about the state of broadband in New York, claiming internet speeds are “horrible” in much of the state and broadband providers are not being honest about advertised speed.

“When there’s slow internet, it drives you crazy​.​ ​You just sit and wait and wait and wait. It’s horrible,” Schumer said at a news conference held Sunday in Manhattan. “There’s a new report out that says our internet here in New York may​ ​be moving more like molasses than like lightning.”

Schumer is taking direct aim at the recent positive report from the FCC that broadband has dramatically improved in the United States, a conclusion the Republicans serving at the FCC took credit for, explaining policies of deregulation and elimination of net neutrality spurred private investment and better internet service for all.

“But Microsoft did its own report, and it shows that over four and a half million New Yorkers and Long Islanders are not getting the speed on the internet that the carriers say they’re getting​, [and] that’s a real problem,” Schumer argued, adding that most consumers are not getting consistent access to at least 25/3 Mbps service. “It’s like paying for the speed of a car but getting the speed of a bicycle.”

Schumer wants the FCC to hold providers to account for their broadband speed and performance. But last week, the FCC had other ideas, delaying broadband performance testing requirements until 2020 for internet service providers receiving taxpayer or ratepayer funds to build out their networks.

“T​he FCC is falling down on the job,” Schumer said. “I don’t think it’s nefarious but the providers, to upgrade to the required speed​,​ would have to pay for more equipment. They should. We’re all paying big bills for that.”

 

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FCC Stalls on Mandatory Speed Testing; Providers Now Have Until 2020 to Prove Speed Claims

Phillip Dampier May 30, 2019 Broadband Speed, Consumer News, Public Policy & Gov't, Rural Broadband Comments Off on FCC Stalls on Mandatory Speed Testing; Providers Now Have Until 2020 to Prove Speed Claims

Telecom companies that receive Connect America Fund (CAF) dollars to deploy rural broadband service will not have to prove suitable internet speed and performance until early next year, after the FCC’s Wireline Bureau today announced it is delaying mandatory testing because of telecom industry objections.

The delay puts back the schedule for proof of performance testing that was originally intended to begin later this year. The rule would require those companies getting taxpayer funding to aid in network construction costs to test whether those networks meet the FCC’s minimum broadband standard of 25/3 Mbps.

Last summer, the FCC notified internet service providers that it intended to hold all carriers, including those receiving CAF funding before the FCC established its 25 Mbps minimum speed benchmark, to the same standards.

 

 

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Charter Refuses to Cooperate in Audit of Its Merger Commitments in California

Phillip Dampier May 30, 2019 Broadband Speed, Charter Spectrum, Consumer News, Public Policy & Gov't Comments Off on Charter Refuses to Cooperate in Audit of Its Merger Commitments in California

Charter Communications has refused to cooperate in a review to determine if the company is meeting its merger obligations to customers in California.

The Public Advocates Office of the California Public Utilities Commission reports that Spectrum was required to offer at least 300 Mbps internet service to all households in its California service area by December 31, 2019. It was a key condition required of the cable company to win approval of its 2016 merger with Time Warner Cable. But after getting its merger, Charter officials have stopped cooperating with the Public Advocates Office, which is required to submit annual progress reports on Charter’s compliance.

“Charter’s reports thus far have consisted only of bald assertions, without any supporting household data, that it is providing download speeds of up to 300 Mbps to a certain percentage of households and, as stated in its 2017 report, 400 Mbps to a certain percentage of households,” the Public Advocates Office wrote in a Notice of Ex Parte Communication.

“Charter has refused to provide all data requested by the Public Advocates Office, making it impossible for the Public Advocates Office and the Commission to verify whether Charter is, in fact, in compliance with [its merger obligations},” the Office stated. “[I]f Charter fails to comply with merger conditions, the Commission may pursue appropriate enforcement remedies, including the imposition of fines.”

The Public Advocates Office won the granting of a motion to compel Charter Communications to provide the information, signed by Administrative Law Judge Karl J. Bemesderfer.

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‘Drive-By Pai’ Takes Out Consumer Interests by Favoring T-Mobile/Sprint Merger

Phillip Dampier May 20, 2019 Broadband Speed, Competition, Consumer News, Data Caps, Editorial & Site News, Net Neutrality, Public Policy & Gov't, Rural Broadband, Sprint, T-Mobile, Wireless Broadband Comments Off on ‘Drive-By Pai’ Takes Out Consumer Interests by Favoring T-Mobile/Sprint Merger

Pai

FCC Chairman Ajit Pai found a lot to like about the proposed merger of T-Mobile and Sprint and has recommended his fellow commissioners approve the transaction after the companies offered new commitments to ease anti-competitive and anti-trust concerns.

That typically means the FCC’s 3-2 Republican majority will quickly approve the deal in a forthcoming vote, with three Republicans in favor and two Democrats opposed, if tradition holds.

Pai’s support for the merger is hardly surprising. Since joining the FCC as a commissioner in the second half of the Obama Administration, Pai has consistently opposed every pro-consumer item on the FCC’s docket. He loves industry-consolidating mergers, hates telecom companies being forced to open their businesses to competition on things like set-top boxes, and considers almost all pro-consumer protection policies from net neutrality to merger deal conditions examples of “overregulation” that he argues are harmful to the free market and investment.

The troubled merger, which would create what we will call T-Sprint, has remained under review for months, recently stalled over revelations the two companies tailored the transaction to appeal to President Trump. T-Mobile executives spent $195,000 repeatedly renting rooms at the Trump International Hotel in Washington and spent large sums hiring Trump-connected “advisors” including Reince Priebus and Corey Lewandowski. The merger pitch was changed to emphasize its impact on rapidly growing 5G networks, a talking point favorite of President Trump, who wants to beat the Chinese over the development of next generation wireless networks.

The merger must win approval from both the FCC and the Justice Department. The latter is said to be troubled about the anti-competitive impact of reducing the number of national wireless carriers from four to three. Such a consolidation would likely permanently change the wireless competition paradigm, because there has been no interest among new entrants to construct multi-billion dollar national cellular networks to compete with established wireless companies.

On Monday, T-Mobile and Sprint delivered additional concessions which seem to have won the approval of Mr. Pai.

“Two of the FCC’s top priorities are closing the digital divide in rural America and advancing United States leadership in 5G, the next generation of wireless connectivity,” Pai said in a statement Monday. “The commitments made today by T-Mobile and Sprint would substantially advance each of these critical objectives.”

But a closer examination of “T-Sprint’s concessions” shows there is remarkably little there to protect competition and consumers:

  • A proposed spin off of prepaid Boost Mobile, which relies on the weaker Sprint network, is hardly much of a concession considering it will likely be impacted by the decommissioning of Sprint’s network, requiring at least some customers to buy new equipment that works on T-Mobile’s network. T-Sprint would also continue to control Boost competitors Virgin Mobile and MetroPCS, putting Boost at a distinct disadvantage.
  • The “nationwide” 5G network promised by T-Sprint is replete with fine print. The company will not be formally assessed on its expansion progress for three years, has demanded that T-Mobile’s own employees be allowed to conduct network performance tests — a conflict of interest, and that if it fails to meet its own proposed metrics, the FCC must forego the use of its regulatory forfeiture powers. Instead, the company agrees to pay “voluntary” fines if it fails coverage expansion commitments that are open to wide interpretation and litigation.
  • T-Sprint agreed to expand its “5G” coverage, but will rely heavily on existing macro cell towers and low and mid-band spectrum, shared by a much larger number of users than millimeter wave/small cell technology. That will probably deliver a more modest, incremental upgrade over existing 4G LTE technology, not a game-changer that can deliver gigabit speeds to wireless customers. Nothing precludes AT&T and Verizon from deploying similar upgrades without a competition-crushing merger between the third and fourth largest competitors.
  • T-Sprint’s proposed wireless home broadband replacement does not include a commitment to provide unlimited service. In fact, vague language in the commitment letter suggests T-Sprint will offer the service with a performance and usage expectation akin to other fixed wireless networks. That likely means customers will endure a data cap and speeds that are not comparable to wired technology. Once the company has signed up 9.5 million home broadband customers, any commitments offered to regulators about that service automatically expire.
  • The FCC is expected to give up much of its regulatory authority in return for T-Sprint’s commitments. If T-Sprint walks away from its commitments and not invest billions on its network expansion, it can pay a much smaller fine and have its merger obligations disappear. The FCC will not be able to use its more effective compliance power: forfeiture penalties.

T-Sprint’s argument is that this transaction will accelerate the deployment of 5G technology in a war for 5G supremacy with China. But exactly what technology is deployed, on what spectrum, using small cells or macro cell towers, makes a lot of difference. China’s wireless companies are owned and controlled by the Chinese government, which is also underwriting some of the costs. America’s networks are financed with private capital (and customer bills). T-Sprint’s 5G plans are also far less ambitious than those from AT&T and Verizon, and the cost to long-term competition is too high. The FCC should know that.

Congress has noticed that this merger has been rejected before during the Obama Administration for being anti competitive. Nothing has changed with respect to that. But T-Mobile’s lobbying sure has — this time trying to appeal to the Trump Administration for approval. Pai is certainly on board, and that could cost American consumers plenty.

Most telling of all is Wall Street’s reaction to today’s news. A merger that is being sold as as an AT&T/Verizon killer appears to be anything but. Verizon stock rose by 4.2% and AT&T by 4%. Investors recognize that consolidation can mean only one thing: higher prices. It means the end of the wireless price war that had Sprint and T-Mobile taking potshots at their larger rivals, forcing them to cut prices and bring back unlimited data plans.

It would be ruinous for T-Sprint to continue slashing prices and taunting AT&T and Verizon with costly promotions and giveaways. AT&T and Verizon expect T-Sprint will join their comfortable cartel with suspiciously similar plans and pricing, while firing up to 30,000 redundant workers and decommissioning Sprint’s wireless network. That last fact is well known on Wall Street, too. Cellphone tower owners took a beating in the stock market on the news they could lose Sprint as a customer. American Tower was down 1.9%, Crown Castle fell 3.2% and SBA Communications Corp. dropped as much as 4.5%.

The deal still must pass muster with the Justice Department, and attorneys general from multiple U.S. states are also opposing the deal on the state level. But the Republican members of the FCC joining up to support the deal make it more likely that it will eventually get approved.

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Special Report — Who’s Who of Broadband for America: Telecom Industry Connections Exposed

October 2, 2009

Be Sure to Read Part One: Astroturf Overload — Broadband for America = One Giant Industry Front Group for an important introduction to what this super-sized industry front group is all about. Members of Broadband for America Red: A company or group actively engaging in anti-consumer lobbying, opposes Net Neutrality, supports Internet Overcharging, belongs to […]

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Special Report — Astroturf Overload – Broadband for America = One Giant Industry Front Group

October 2, 2009

Astroturf: One of the underhanded tactics increasingly being used by telecom companies is “Astroturf lobbying” – creating front groups that try to mimic true grassroots, but that are all about corporate money, not citizen power. Astroturf lobbying is hardly a new approach. Senator Lloyd Bentsen is credited with coining the term in the 1980s to […]

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“The Verizon FiOS of Hong Kong”: Fiber to the Home 100Mbps Service $35/Month

September 27, 2009

Hong Kong remains bullish on broadband.  Despite the economic downturn, City Telecom continues to invest millions in constructing one of Hong Kong’s largest fiber optic broadband networks, providing fiber to the home connections to residents. City Telecom’s HK Broadband service relies on an all-fiber optic network, and has been dubbed “the Verizon FiOS of Hong […]

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BendBroadband Introduces New Faster Speeds, But Offensive Usage Caps the Skunk at the Broadband Party

September 23, 2009

BendBroadband, a small provider serving central Oregon, breathlessly announced the imminent launch of new higher speed broadband service for its customers after completing an upgrade to DOCSIS 3.  Along with the launch announcement came a new logo of a sprinting dog the company attaches its new tagline to: “We’re the local dog. We better be […]

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Shaw Steamrolling Through British Columbia in “Sell To Us Or Die” Strategy

September 23, 2009

Stop the Cap! reader Rick has been educating me about some of the new-found aggression by Shaw Communications, one of western Canada’s largest telecommunications companies, in expanding its business reach across Canada.  Woe to those who get in the way. Novus Entertainment is already familiar with this story.  As Stop the Cap! reported previously, Shaw […]

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CRTC Embarrassed By FCC Net Neutrality Actions?

September 22, 2009

The Canadian Radio-television Telecommunications Commission, the Canadian equivalent of the Federal Communications Commission in Washington, may be forced to consider American broadband policy before defining Net Neutrality and its role in Canadian broadband, according to an article published today in The Globe & Mail. [FCC Chairman Julius Genachowski’s] proposal – to codify and enforce some […]

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HissyFitWatch: Shaw & Rogers Non-Compete Agreement Tossed, Allowing Shaw Acquisition of Mountain Cablevision

September 21, 2009

In March 2000, two cable magnates sat down for the cable industry equivalent of My Dinner With Andre.  Fine wine, beautiful table linens, an exquisite meal, and a Monopoly board with pieces swapped back and forth representing hundreds of thousands of Canadian consumers.  Ted Rogers and Jim Shaw drew a line on the western Ontario […]

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Doubletake: Company With 5GB Limit in Acceptable Use Policy Promises “Near-Unlimited Bandwidth Capacity” to West Virginia

September 11, 2009

Just like FairPoint Communications, the Towering Inferno of phone companies haunting New England, Frontier Communications is making a whole lot of promises to state regulators and consumers, if they’ll only support the deal to transfer ownership of phone service from Verizon to them. This time, Frontier is issuing a self-serving press release touting their investment […]

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Sit Down For This: Astroturfing Friends Sold on Pro-Internet Overcharging Report

September 7, 2009

I see it took all of five minutes for George Ou and his friends at Digital Society to be swayed by the tunnel vision myopia of last week’s latest effort to justify Internet Overcharging schemes. Until recently, I’ve always rationalized my distain for smaller usage caps by ignoring the fact that I’m being subsidized by […]

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Hotel Guests Rebel Against Internet Overcharging: Consumers Won’t Pay More No Matter Where They Are

September 1, 2009

In 2007, we took our first major trip away from western New York in 20 years and spent two weeks an hour away from Calgary, Alberta. After two weeks in Kananaskis Country, Banff, Calgary, and other spots all over southern Alberta, we came away with the Good, the Bad, and the Ugly: The Good Alberta […]

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Court Hands Victory to Comcast: Throws Out 30% Cap On Market Share Inviting Buying Spree At Consumers’ Expense

August 31, 2009

A federal appeals court in Washington has struck down, for a second time, a rulemaking by the Federal Communications Commission to limit the size of the nation’s largest cable operators to 30% of the nation’s pay television marketplace, calling the rule “arbitrary and capricious.” The 30% rule, designed to keep no single company from controlling […]

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Broadband Speed — It’s All About Where You Live & What Provider You Live With

August 27, 2009

Less than half of Americans surveyed by PC Magazine report they are very satisfied with the broadband speed delivered by their Internet service provider. PC Magazine released a comprehensive study this month on speed, provider satisfaction, and consumer opinions about the state of broadband in their community. The publisher sampled more than 17,000 participants, checking […]

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