AT&T has discovered marketing gold.  What do you do when you run one of America’s worst-rated mobile networks — the one that drops your calls, doesn’t provide uniform reception and is often woefully overloaded — and don’t want to spend what it takes to upgrade?  How about developing a “Home Cell Tower” device that helps solve AT&T’s problems, but adds to yours by charging you $150 for the privilege of owning one.

AT&T’s 3G MicroCell shouldn’t need to exist.  If AT&T had reliable coverage, nobody would need to own a device that helps their bottom line far more than yours.

The MicroCell is sold to customers who are stuck walking their AT&T mobile phone over to the nearest window in order to get a signal from AT&T.  The unit, manufactured by Cisco, plugs into your home broadband connection and effectively creates a tiny “home cell tower.”  Suddenly, you now have five bars of reception indoors and can make and receive calls and reliably use the data features of your smartphone.  AT&T effectively moves your service off their own congested, weak-signal mobile network,  and routes everything over your Internet connection instead.

AT&T 3G MicroCell

It’s a win-win for AT&T.  They get to charge you a substantial markup for a device that costs far less than $150 to manufacture and reduces the urgency to commit to needed upgrades to solve congestion problems.

But AT&T’s marketing department has also figured out a way to earn an even bigger bonus along the way.

Customers who do not choose a special added-cost AT&T MicroCell add-on plan (a ludicrous $19.99 per month plus a $1.25 monthly bill-padding-“regulatory recovery fee”) will be shocked to discover AT&T deducts minutes from your calling allowance even when using the MicroCell to provide you with service.  It takes a special kind of nerve to charge customers for making and receiving calls that don’t even use the company’s mobile network.  It’s like AT&T setting up a kiosk in front of the nearest Verizon payphone and charging you $1 for the privilege of paying Verizon 25 cents to make a call.  The $20 a month add-on plan doesn’t even cover data usage, which means AT&T charges you for accessing data and text messages sent and received over your own home broadband connection.

The Associated Press reviewed AT&T’s 3G MicroCell and seemed unimpressed.

Despite marketing claims it will deliver more bars in more places within 5,000 square feet, the AP found the MicroCell only managed a less impressive 40 feet. AT&T admits concrete or brick walls can also reduce coverage. For all practical purposes, don’t expect the device to provide much help out in the yard.

AT&T also claims MicroCell users can initiate calls from the MicroCell and have them “seamlessly” transferred to AT&T’s mobile network when they walk out of range.  The AP found more times than not, AT&T simply dropped the call, forcing the customer to start a new call.  Even worse, customers initiating a call on AT&T’s mobile network will find the MicroCell can’t take over when they arrive home, making the primary reason for getting the device irrelevant the moment you walk in the door and risk dropping the call.

The only good news is that introductory promotions can knock down the upfront price.  Customers committing themselves to the $20 MicroCell add-on calling plan qualify for a $100 rebate when purchasing the MicroCell.  If you also sign up for new AT&T DSL or U-verse service when buying the MicroCell, you can get an additional $50 rebate, effectively making the MicroCell free to own.  AT&T broadband customers will also get $10 off the MicroCell add-on calling plan.

There is nothing inherently wrong with offering customers these devices, known in the industry as femtocells, but companies like AT&T should be providing them at-cost and be grateful when customers use them.  Instead, the company treats these customers as nothing more than another profit center, ripping them off with a ludicrously priced add-on calling plan to avoid watching call allowances erode away, even when calls don’t travel over AT&T’s mobile network.

[flv width=”586″ height=”310″]http://www.phillipdampier.com/video/ATT MicroCell Demo.flv[/flv]

This video covers how AT&T markets their MicroCell device and accompanying add-on plan and also includes a brief tutorial on how the device works.  (4 minutes)

[flv width=”480″ height=”380″]http://www.phillipdampier.com/video/AP ATT’s Home Cell Tower Delivers an Added Cost 5-5-10.flv[/flv]

The Associated Press reviewed the AT&T MicroCell and ultimately wondered why customers had to pay for a device to improve service you already pay to receive.  (2 minutes)

[Updated 2:30pm — Coverage area correction made.]

Coming this June, Vodafone will introduce an Internet Overcharging scheme for its “pay monthly” mobile customers, dropping “unlimited” smartphone broadband service in the United Kingdom.

From a post on the company’s support forum:

We are planning to introduce Out Of Bundle charging for Pay Monthly customers from 1st June 2010. The reason we’re introducing these charges is to make it fairer for everyone, and to protect our network from data abuse. We’re introducing a real-time notifications service to be completely transparent about these charges and keep customers in control of their spend. No Out Of Bundle charges will happen this month but they will take effect from 1st June. The messages you’ve received this month were sent in error and no more will be sent out from today.

The charging will be as follows:

Monthly bundle customers will pay £5/$7.43 for every 500MB after the first 500MB
Customers without a monthly bundle will pay 50p/$0.74 for every 10MB after the first 25MB

Whilst you’ve all previously been used to there not being any Out Of Bundle charging, the current information available online is clear in explaining that we could introduce such charging at any time. The Vodafone Mobile Internet costs page does state:

We’ll keep an eye on things and let you know your options if it looks like you’ll go over your 500MB Flexi or Value Pack limit.

Our Pay Monthly Terms and Conditions already state that we reserve the right to charge for any usage beyond the Fair Usage limit.

At the same time Vodafone wants to punish customers for using their phones too much, the company continues to heavily market the very phones capable of  “data abuse.”

In addition to the iPhone, Vodafone now also sells a handful of Android phones — both of which are designed for their data service capabilities.

For consumers who believed Vodafone’s marketing and bought an iPhone or Android phone with an unlimited data plan, the rug is about to be pulled out.  Come June, those exceeding Vodafone’s arbitrary data allowances will begin receiving SMS text messages warning them their bills are about to rocket sky-high from excessive usage charges.

While several residents of Mound, Minnesota try to negotiate to keep their broadband service from Frontier Communications after the company sent them letters threatening to cut off their service, a Rochester, N.Y. television station handed over five minutes of airtime during its morning newscast that was little more than a promotion piece for Frontier’s broadband packages, right down to quoting inaccurate pricing, but no time to mention to viewers the company maintains a 5GB “appropriate usage limit” in its Acceptable Use Policy.

WHAM-TV ran a virtual infomercial (thanks to PreventCAPS for the tip) that was supposed to be about changing service providers, but devolved into a promotional puff piece for Frontier.  Among the services promoted were high bandwidth applications you can ostensibly use with Frontier DSL, despite the company’s continued insistence on defining an acceptable amount of usage at a level so low, you can’t possibly use those applications much and stay within the limits.

Michael Johns, from Frontier’s Network Operations Center misquoted Frontier’s own rates for DSL service, claiming the company sells service for between $18-26 a month, which seemed quite low.  We called Frontier Communications this morning to ask for those prices, telling the representative we saw them on WHAM’s sister CW Network station “CW16.”  The customer service representative in DeLand, Florida didn’t know what we were talking about.

In fact, we were quoted a far higher price for Frontier High-Speed Internet Lite – 768kbps service, with no term commitments starting at $39.99 a month. The representative claimed they could reduce the price, but only with a multi-year term commitment and a service bundle that included phone service. Even with those discounts, the price was still more than $20 a month. Considering Frontier’s term commitments carry a steep early disconnect penalty, there isn’t much value to be found here.

For standard 10Mbps DSL service, $26 a month isn’t going to get you far. In fact, Frontier wants around $45 a month for the service, not including a modem rental fee/equipment charge of $4 per month. Again, there were some discounts available for bundling, but they always carried those pesky term commitments and never brought the price down to what Johns claimed was available.

Michael Johns (left) from Frontier speaks with WHAM reporter Evan Dawson (right)

Also along for the ride was a hard sell for add on products like “anti-spam technology,” hard drive backup, technical support for your computer and Internet service — each carrying an additional monthly price.

Getting Frontier pinned down on prices is next to impossible as the representative kept coming back with new offers when I didn’t agree to “begin the sign up process today.” Apparently there is plenty of room for negotiation when signing up for Frontier service in a market where Time Warner Cable eats their DSL service for breakfast.

But the most fun came last when I asked about Frontier 5GB monthly usage allowance. The representative promised me “we don’t do that in your area so you can ignore that,” and “we’re never going to hold you to that. It’s there so we can control the pirate downloaders.” When I asked why Mound, Minnesota was apparently a hotbed of pirates (who knew?) the representative didn’t understand what I was talking about. When I explained, she put me on hold and came back apparently now acquainted with Frontier’s experimental hard capping in Mound, and asked me how I found out about that.

How did I, indeed.

If such experiments are deemed successful by the company, all of Frontier’s customers will find out about them soon enough.

[flv]http://www.phillipdampier.com/video/WHAM Rochester Changing Your Internet Provider 5-3-10.flv[/flv]

On Monday, WHAM-TV’s sister station “CW16” handed over five minutes of the morning news for an extended-length commercial for Frontier Communications.  Judge for yourself whether this story was about how to change providers or how to change to Frontier DSL.  (5 minutes)

FCC Chairman Julius Genachowski

Federal Communications Commission Chairman Julius Genachowski has gotten the message.  After a report earlier this week in the Washington Post that the chairman was contemplating leaving broadband unregulated, without Net Neutrality protections, thousands of calls and e-mail messages poured into FCC headquarters protesting the report and asking for action.  Many also called their members of Congress and the White House demanding the administration keep its word on broadband reform policies.

Late Wednesday, the Wall Street Journal published news that Genachowski had apparently changed course:

In a move that will stoke a battle over the future of the Internet, the federal government plans to propose regulating broadband lines under decades-old rules designed for traditional phone networks.

The decision, by Federal Communications Commission Chairman Julius Genachowski, is likely to trigger a vigorous lobbying battle, arraying big phone and cable companies and their allies on Capitol Hill against Silicon Valley giants and consumer advocates.

Breaking a deadlock within his agency, Mr. Genachowski is expected Thursday to outline his plan for regulating broadband lines. He wants to adopt “net neutrality” rules that require Internet providers like Comcast Corp. and AT&T Inc. to treat all traffic equally, and not to slow or block access to websites.

The Journal’s framing language about “decades-old rules” aside, the decision by the chairman to reclassify broadband as a “telecommunications service” was the only way forward for an agency who had its authority cut from beneath it by a recent court decision.

The news that Genachowski was considering leaving things as-is, totally deregulated, met with opposition from both leaders of the House and Senate Commerce Committees which have jurisdiction over the FCC.  Rep. Henry Waxman (D-California) and Sen. Jay Rockefeller (D-West Virginia) wrote Genachowski urging the Commission to consider “all viable options” to regain authority over broadband.  When Congress speaks, the FCC listens.

The Commission had two choices — keeping broadband “regulated” under Title I of the Telecommunications Act under the now court-discredited “information service” paradigm, or reclassifying it under Title II as a “telecommunications service,” where the Commission enjoys the prospect of already court-tested and approved authority to regulate.  Either way assured legal challenges, but under Title II the Commission faced just a single lawsuit to reaffirm its authority to regulate such services.  Under Title I, every reform attempted by the Commission would face provider lawsuits, with precedent on the side of the cable and phone companies to win.

Net Neutrality opponents claim the policy would be ruinous to broadband providers, but when SBC and AT&T merged into a new super-sized AT&T, the company agreed to adhere to Net Neutrality guidelines for two years and didn't suffer any ill effects.

The telecommunications industry and their allies have attempted to frame such reclassification as a government takeover or regulation of the Internet.  Some of these companies even threaten to challenge any reclassification as a violation of their First Amendment rights, an absurd notion for a company that transports content from third parties to its customers.  Since when does a provider get to assert ownership over speech from someone else?  It’s overreach like this that helped fuel the demand for Net Neutrality in the first place.  The policies the FCC seeks to enact as part of the National Broadband Plan, including Net Neutrality, do not regulate or “take over” the Internet — it guarantees that providers can’t block or control that content for monetary gain.

Genachowski is signaling he’s intent on reclassifying broadband not to saddle broadband providers with 1940s telephone regulations, but to assure the Commission and the Administration it can bring the National Broadband Plan to reality without provider roadblocks thrown up along the way.

Sources have leaked details to the media that suggest Genachowski will propose a novel “third way” of broadband reclassification — asserting the right to regulate broadband under Title II, but exempting broadband providers from most of the regulatory provisions that were written to deal with Ma Bell.  In other words, the changes would turn the clock back, before the DC Circuit Court threw out the FCC’s regulatory authority to spank Comcast for throttling its customers’ broadband speeds.  With Title II authority in place, Genachowski hopes a court hearing the same case would have found for the FCC, not against it.

The telecommunications industry has already gone over the top suggesting Genachowski’s plan represents Broadband Armageddon.

One of the industry’s good friends is Senator John Ensign (R-Nevada).  He has their talking points down word for word:

“Using this heavy-handed approach to regulation … will jeopardize private investment and innovation in broadband and inject regulatory uncertainty throughout the entire Internet,” Ensign said in a statement.

“We would expect a profoundly negative impact on capital investment,” warned Stanford Bernstein analyst and lover of big cable Craig Moffett in a research note to clients Wednesday night titled “The FCC Goes Nuclear.”

“The only potential winners are the satellite providers, DirecTV and Dish Network, for whom incremental broadband regulation would dramatically reduce the risk of competitive foreclosure in the video business at the hands of bottleneck broadband providers,” he wrote.

The hue and cry over any broadband regulations or court decisions unfavorable to the industry always results in claims it will “dry up investment,” “retard growth,” or downright ruin the Internet for everyone.

Some in the business press even suggest today’s unveiling of Genachowski’s “third way” represents uncharted waters for America’s broadband story.

But how soon they forget.

When SBC and AT&T won approval to merge, one of the conditions was that the new super-sized AT&T respect Net Neutrality concepts for a period of two years.  They agreed:

Net Neutrality
1 . Effective on the Merger Closing Date, and continuing for 30 months thereafter, AT&T/BellSouth will conduct business in a manner that comports with the principles set forth in the Commission’s Policy Statement, issued September 23, 2005 (FCC 05-151).

2. AT&T/BellSouth also commits that it will maintain a neutral network and neutral routing in its wireline broadband Internet access service. 15 This’ commitment shall be satisfied by AT&T/BellSouth’s agreement not to provide or to sell to Internet content, application, or service providers, including those affiliated with AT&T/BellSouth, any service that privileges, degrades or prioritizes any packet transmitted over AT&T/BellSouth’s wireline broadband Internet access service based on its source, ownership or destination.

So for two years, AT&T lived under the same rules the FCC seeks to enforce nationwide for all broadband providers.  Did the company shut down?  No — it grew larger with additional mergers and acquisitions.  Did  broadband expansion stop?  No — AT&T has since unveiled its U-verse service and faster broadband in many cities across its service area.  Has it reduced investment in broadband?  What do you think AT&T is spending on deploying U-verse?

The sky never fell, the investment never disappeared, and there was no panic in the streets.  When consumer protections are enacted, the same companies that are currently proclaiming that such changes will ruin their businesses will be singing a different tune to their Wall Street investors once they are enacted.

Read Chairman Genachowski’s Full Statement Below the Jump!

… Continue Reading

Davey D

It’s gratifying to know we are not alone in recognizing the parade of minority interest groups on the dole of big telecom companies who are only too willing to parrot their talking points to strike down pro-consumer broadband reform.

Davey D, a journalist, educator, columnist and Hip Hop activist originally from the Bronx who now lives and works in Oakland where does a daily radio show – Hard Knock Radio (KPFA 94.1 FM) is pondering why so many groups are so willing to sell out their constituents:

One of the strategies used by AT&T was to go to communities of color, find Civil Rights organizations and in my humble opinion and pay for their silence or advocacy. The list ranged from LULAC to the Urban League which filed briefs siding with the FCC. It makes no sense why organizations which have long spoke about not having voice their voices heard and a seat at the table would go along with any sort of policy that strip that away from the average person who found such an opportunity via the Internet.

Was having sponsorship dollars for the next awards banquet payment enough? Or a some computers for an after school program payment enough? We’re talking about intelligent people here. It would be absolutely trifling to sell out for something that low and glaringly obvious.

Stop the Cap! exchanged views last week with one such “coalition of the willing to take the check” that claims to represent the interests of Latinos, but won’t answer basic questions about how much they got and from what phone or cable company.

Sylvia Aguilera, representing the Hispanic Technology and Telecommunications Partnership, which itself is made up of several groups cashing AT&T’s checks, chided me for my earlier remarks, “HTTP supports reasoned dialogue on the issues and remains dismayed by those, like you, who stoop to categorizing esteemed minority organizations as “astro-turf’. You will gain no allies in our communities with this strategy.”

Our response was to ask Aguilera to come clean on whether HTTP was also getting AT&T money and how much.  No response.  That speaks volumes, of course.  Aguilera makes the mistaken assumption that groups that actually represent consumers are interested in allying themselves with “dollar a holler” advocacy groups like those that make up the HTTP.  Latino readers of Stop the Cap! wondered where HTTP was when Time Warner Cable was testing Internet Overcharging schemes on their Road Runner service in Austin and San Antonio, Texas.  Unlike so many Net Neutrality foes in the not-for-profit community, Stop the Cap! doesn’t take industry money and is 100 percent supported by individual consumers.

Our contention is reasonable dialogue is impossible on telecommunications issues when some of that speech is bought and paid for by AT&T.  In other words, HTTP and its coalition members’ views on this specific issue are nothing more than astroturf and won’t carry much legitimacy in the eyes of consumers as long as AT&T is still cutting them checks.  Return the money, refuse to accept contributions that represent a conflict of interest on public policy debates, and then the reasoned dialogue can actually begin.

Now does this mean these kinds of groups do no good?  Of course not.  I’m sure they have projects that are valuable and important to their respective community interests.  But having come from the non-profit sector myself, I am also well aware of what some groups are willing to do to raise funds, and they aren’t fooling me for a second, nor should they you.

Davey D sums it up:

Below is a list of Civil Rights orgs that submitted files to the FCC saying they wanted to have the internet DEREGULATED. When your s*it starts slowing down, your message filtered or censored, your music hard to access and more importantly your fees go up, give these esteemed organizations and people a call and ask them how they intend to correct what will go down as a egregious error. Maybe they can let you use their accounts cause I’m certain in exchange for siding with these big telecoms they got a few perks including unfettered and fast lane access.

Here are recent anti-Network Neutrality filings by organizations of color

(There are more and I will post them later.)

Urban League Chapter

Click to access 7020408309.pdf

Click to access 7020400790.pdf

Click to access 7020400568.pdf

Click to access 7020408157.pdf

Click to access 7020400510.pdf

National Lesbian and Gay Chamber of Commerce

Click to access 7020408718.pdf

Hispanic Federation

Click to access 7020408716.pdf

LISTA

Click to access 7020408720.pdf

Latino community Foundation in San Francisco

Click to access 7020408354.pdf

Native Americans

Click to access 7020408711.pdf

Click to access 7020408291.pdf

Click to access 7020408712.pdf

Click to access 7020408709.pdf

Click to access 7020408717.pdf

Click to access 7020408708.pdf

Click to access 7020408713.pdf

NAACP in California

Click to access 7020408307.pdf

Rainbow Push

Click to access 7020408211.pdf

Texas State Rep. Robert Alonzo

Click to access 7020408179.pdf

MANA, A National Latino Organization

Click to access 7020400566.pdf

100 Black Men of South Metro

Click to access 7020400798.pdf

100 Black Men of Mobile

Click to access 7020401015.pdf

100 Black Men of Greater Mobile

Click to access 7020401015.pdf

ASPIRA

Click to access 7020400339.pdf

100 Black Men of Tennessee

Click to access 7020400506.pdf

100 Black Men of Orlando

Click to access 7020400502.pdf

HTTP

Click to access 7020400970.pdf

Hispanic Interests Coalition of Alabama

Click to access 7020401020.pdf

SER: Jobs for Progress

http://fjallfoss.fcc.gov/ecfs/document/view?id=7020400060

NAACP Mar-Saline Branch

Click to access 7020399888.pdf

Japanese American Citizens League

Click to access 7020399819.pdf

Organization of Chinese Americans

Click to access 7020399334.pdf

Asian Pacific American Institute for Congressional Studies

Rep. Yvette Clarke

https://ecfsapi.fcc.gov/file/7020399667.pdf