Dish and DirecTV Join the 2018 Rate Hike Parade

Phillip Dampier December 28, 2017 Competition, Consumer News, DirecTV, Dish Network 1 Comment

Satellite dish customers relying on Dish Networks or DirecTV for cable programming will need to open their wallets wider in 2018 to cover rate increases at both providers.

Dish

“On behalf of all of us at Dish, thank you for your business. You have asked us to be honest and upfront with changes to your account, and that is why we are writing you,” the satellite company wrote on its website.

Effective Jan. 16, 2018, broad rate hikes of about $3 a month for cable networks and $2 a month for local channels will take effect. Dish’s “Smart Pack” will increase by 7% to $44.99 a month, America’s Top 200 rises 6% to $89.99 and America’s Everything gets a 3.4% boost to $149.99 a month. Customers on a promotion will not see the rate hike until their offer expires.

The biggest rate increase by percentage applies to local stations, where most will see a 20% rate hike from $10 to $12 a month.

Dish has published its 2018 rate card on its website, detailing the price hikes.

Package Core Programming Local Channels Total
Welcome Pack $22.99 Included $22.99
Smart Pack $32.99 $12.00 $44.99
DISH America $47.99 $12.00 $59.99
America’s Top 120 $62.99 $12.00 $74.99
America’s Top 120 Plus $67.99 $12.00 $79.99
America’s Top 200 $77.99 $12.00 $89.99
America’s Top 250 $87.99 $12.00 $99.99
America’s Everything Pack $137.99 $12.00 $149.99

Spanish/Latino Packages

Package Core Programming Local Channels Total
DishLATINO Basico $34.99 Included $34.99
DishLATINO Clásico $37.99 $12.00 $49.99
DishLATINO Plus $44.99 $12.00 $56.99
DishLATINO Dos $62.99 $12.00 $74.99
DishLATINO Max $74.99 $12.00 $86.99

Channel Packs

Package Price
Locals Pack $12.00
National Action Pack $12.00
Regional Action Pack $12.00
News Pack $10.00
Kids Pack $10.00
Latino Bonus $10.00
Variety Pack $6.00
Heartland Pack $6.00
SiriusXM Pack $6.00
Outdoor Pack $4.00

DirecTV

DirecTV rates will rise effective Jan. 21, 2018 according to its website. The increase is blamed on programming costs. Customers on a promotion will not see the rate increase until that promotion expires. But AT&T, which owns DirecTV, also warns customers if they change their current base package, their promotion will end immediately and the new, higher rates apply.

DIRECTV Packages Monthly Price Increase
Minimum Service
FAMILY
$0
SELECT
SELECT CLASSIC
SELECT CHOICE
$2
ENTERTAINMENT
ENTERTAINMENT CLASSIC
$3
CHOICE
TOTAL CHOICE
$4
TOTAL CHOICE LIMITED $4.50
TOTAL CHOICE Mobile
CHOICE XTRA CLASSIC
$5
PREFERRED XTRA
XTRA
$7
ULTIMATE
PREMIER
$8
DIRECTV Español Monthly Price Increase
ChineseDirect Plus $0
BASIC CHOICE
BASIC
$1
MAS LATINO
OPTIMO MAS
PREFERRED CHOICE
MAS MEXICO
BASICO
OPCION ESPECIAL
$2
FAMILIAR
OPCION EXTRA ESPECIAL
$3
OPCION ULTRA ESPECIAL $4
MAS ULTRA
MAS ULTRA ORIGINAL
FAMILIAR ULTRA
$5
LO MAXIMO
OPCION PREMIER
 $8

Regional Sports Network and Outdoor Channel pricing adjustments for DIRECTV

Service Monthly price increase
Regional Sports Network Tier 1 $0.00
Regional Sports Network Tier 2 $0.70
Regional Sports Network Tier 3 $0.81
Regional Sports Network Tier 4 $0.20
Regional Sports Network Tier 5 $1.00
Outdoor Channel $1.49

Earthlink from Charter/Spectrum is Dead: No New Customers Allowed

Phillip Dampier December 27, 2017 Charter Spectrum, Competition, Consumer News, Earthlink 35 Comments

Charter Communications has ended more than a decade-long relationship between Earthlink and Time Warner Cable by quietly pulling the plug on Earthlink’s cable broadband service.

As far back as November, Spectrum customer service agents have begun turning down customer requests to enroll in the alternative broadband service distributed by Spectrum/Time Warner Cable’s network and charged to monthly cable bills. With the exception of e-mail service, Earthlink over Time Warner Cable (and later Spectrum) was indistinguishable from cable company internet service and traveled over the same network. But customers used to enjoy significant savings by bouncing between new customer promotions from Earthlink and the cable company. Charter officials first closed that loophole by forbidding Earthlink from extending promotional pricing to existing Spectrum or Time Warner Cable broadband customers. Charter has since stopped enrolling new customers altogether.

Existing Earthlink customers can keep their service until further notice. Most are enrolled in 15-20 Mbps slower speed tiers originally identical to those offered by Time Warner Cable, but pay less than Spectrum’s standard $65 standalone broadband pricing.

“Spectrum now has absolutely no reasonable competition in the N.Y. Capitol District,” complains Stop the Cap! reader Jan Pedersen, who reported Spectrum told him Earthlink was no longer an option.

Earthlink does still resell AT&T DSL service in AT&T landline markets.

Charter’s “Merger Benefit” for 2018: Sweeping Rate Hikes for Ex-Time Warner, Bright House Customers

Phillip Dampier December 27, 2017 Charter Spectrum, Competition, Consumer News 7 Comments

Charter Communications cable TV customers will soon see sweeping rate increases on their cable bills as the cable company announces its 2018 “rate adjustments” that will begin to take effect as early as next month in some markets.

For many customers, it is the second substantial rate increase in a year. Among the most notable are a dramatic hike in equipment rental costs and surcharges.

As Charter Communications took control of Time Warner Cable and Bright House Networks and introduced Spectrum packages and pricing in 2016 and 2017, company spokesman Justin Venech promised that Spectrum packages were “a better value” for customers, in part because equipment rental fees were substantially lower. But the gap between what Time Warner Cable charged in early 2016 and what Spectrum customers will pay in 2018 is quickly narrowing.

In early 2017, a Spectrum set-top box was priced at $4.99 a month. In mid-2017, the company raised the price to $5.99 a month and starting next month, that rental price is increasing to $6.99 a month per box. Other equipment is getting more costly as well. Time Warner Cable introduced digital transport adapters (DTAs) for secondary analog television sets at $0.99 a month. In 2018, that equipment will cost $4.99 a month. DVR service also increases $1 to $12.99 a month.

Spectrum’s original bundled TV, phone and internet packages — Select, Silver, and Gold were priced at $109.94, $129.94, and $149 a month respectively in 2016, according to the Orange County Register. Los Angeles was among the first markets in the country to obtain new Spectrum packages and pricing in the fall of 2016. Just 15 months later, customers can now expect to pay rates starting at $139.99 for Select, $159.99 for Silver, and $179.99 for Gold.

The company’s hated Broadcast TV Surcharge, which applies to all promotional and regular-priced television packages is also being hiked from $7.50 a month to $8.85.

Among the first markets to see the 2018 rate hike is Lexington, Ky.,  which has had a year-long running battle with Charter Communications.

The mayor is not happy.

“I’m outraged,” Lexington Mayor Jim Gray told the Lexington Herald-Leader. “This is the second rate hike for Spectrum’s cable subscribers in a single year. And considering Spectrum’s record of poor customer service, it just confirms my decision to bring competition and more options to Lexington for cable TV services along with high-speed internet.”

Lexington residents will soon have a third option for cable service in addition to Spectrum, AT&T or CenturyLink: MetroNet — which promises to wire the city with fiber to the home service over the next 3-4 years.

Prices for internet and phone service are unchanged for now, but Charter has often announced rate hikes for those services later in the year, so do not expect rates to remain unchanged throughout 2018.

Spectrum 2018 Cable TV Rate Increases

  • Limited Basic TV service: Current price: $15 New Price: $20
  • Expanded Basic TV service: Current price: $54.99 New Price: $49.99
  • Spectrum Receiver: Current price: $5.99 New Price: $6.99
  • Broadcast TV Surcharge: Current price: $7.50 New Price: $8.85
  • DTA: Current price: $4.00 New Price: $4.99
  • Single DVR Service: Current price: $11.99 New Price: $12.99
  • Sports Pass: Current price: $10.00 New Price: $12.00
  • Movie Pass: Current price: $10.00 New Price: $12.00
  • Triple Play Select: Current price: $129.99 New Price: $139.99
  • Triple Play Silver: Current price: $149.99 New price: $159.99
  • Triple Play Gold: Current price: $169.99 New Price: $179.99

More Than 2,000 AT&T Workers Getting $1,000 Bonus and Termination Notice

Phillip Dampier December 27, 2017 AT&T, Consumer News, Public Policy & Gov't 1 Comment

AT&T’s promised more jobs as a result of a large corporate tax cut, but is now reneging on the deal.

More than 2,000 AT&T employees will be given a one-time bonus of $1,000 as a consequence of the passage of the Republican tax cut legislation signed into law late last week by President Donald Trump and then will see their jobs terminated as AT&T begins sweeping job cuts across several of its divisions.

In the midwest, at least 600 employees working to maintain AT&T’s wireline network have been notified their jobs will be lost by early 2018. Additional layoffs include more than 700 DirecTV home installers whose jobs will be eliminated or outsourced to third-party contractors, 215 “high skilled technicians in nine southern states” whose jobs will not be replaced, and almost 700 workers in Texas and Missouri will see their jobs disappear beginning in February.

“Technology improvements are driving higher efficiencies, and there are some areas where demand for our legacy services continues to decline, and we’re adjusting our workforce in some of those areas as we continue to align our workforce with the changing needs of the business,” AT&T explained in a statement. “Many of the affected employees have a job offer guarantee that ensures they’ll be offered another job with the company, and we’ll work to find other jobs for as many of them as possible.”

Workers report AT&T’s promises do not tell the whole story. Most offered replacement jobs will have to move to other states and accept compensation reductions and a loss of seniority. If those workers were to need professional help, they can put their utmost trust on a workers comp lawyer.

“How can you lay people off and then give them $1,000 and say that there’s going to be more jobs available? I wish someone could tell me how that’s possible because I have to explain that to my members, and right now at this time of year, this is a difficult pill to swallow,” Joseph Blanco, president of Local 6360 Communication Workers of America Union in Kansas City, told Fox 4 on Thursday.

Randall Stephenson, CEO of AT&T, joined with Republicans in a press statement that claimed the new tax bill would improve the U.S. economy and the company’s standing.

In the spring of 2017, Stephenson promised an additional 7,000 jobs for every $1 billion in investment:

“The arithmetic for us is simple: For every billion dollars of additional investment we make is 7,000 additional jobs we have to put on to put that capital into the ground or on cell towers and so forth,” he said, adding that those jobs would likely be “hard hat” jobs that pay well.

“Congress, working closely with the president, took a monumental step to bring taxes paid by U.S. businesses in line with the rest of the industrialized world. This tax reform will drive economic growth and create good-paying jobs,” Stephenson said, according to CNBC. Except those “good-paying jobs” likely won’t be with AT&T. In statements to investors, Stephenson reiterated his plans for sweeping job cuts in the form of “cost savings.”

Last year, senior executives at AT&T told The New York Times that “shrinking the [company’s] workforce by 30 percent is not out of the question.”

T-Mobile’s 2017 Christmas Cartoon Calls Out AT&T, Verizon for “Blizzard of BS”

Phillip Dampier December 21, 2017 Competition, T-Mobile, Video 3 Comments

T-Mobile CEO John Legere antagonizes AT&T and Verizon once again in his 2017 Christmas cartoon. Calling Verizon and AT&T’s business practices “bulls**t” in a two-minute cartoon featuring himself, an elf, reindeer and a snowman, Legere recounts how he took out the “misers” AT&T and Verizon that snowed customers with a “blizzard of BS.” Sprint goes unmentioned, which could be a good or bad thing depending on your perspective and its current relevance in the wireless marketplace. (2:11)

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