Time Warner Cable Wins Cheap Hydropower from New York State for Its Buffalo Call Center

Phillip Dampier March 27, 2014 Consumer News, Public Policy & Gov't 1 Comment

timewarner twcTime Warner Cable is one of three New York businesses that are the latest to be awarded almost 1 megawatt of inexpensive hydropower under the state’s ReCharge New York program.

The cable company was allocated 176 kilowatts of electricity for its new call center in Buffalo from the Power Authority’s hydroelectric plants in Lewiston and Massena, and from the open market. In return, it plans to add 152 new jobs in Buffalo.

The program is designed to encourage businesses to increase investment in New York communities. Most of the inexpensive power awarded recently went to Pratt and Whitney in Middletown in the Hudson region and to six businesses on Long Island.

“ReCharge NY is one of the strongest tools in the Empire State’s economic development arsenal,” Governor Cuomo said. “Low-cost power for businesses has helped create thousands of high-impact jobs in local communities, and its ripple effect of ReCharge NY can be felt statewide. Innovative initiatives like ReCharge NY continue to establish New York as a great place for businesses to thrive and grow.”

Comcast Hotspot Wi-Fi Usage Will Be Tied Back to Customer’s Broadband Account

Phillip Dampier March 27, 2014 Comcast/Xfinity, Consumer News, Data Caps, Wireless Broadband Comments Off on Comcast Hotspot Wi-Fi Usage Will Be Tied Back to Customer’s Broadband Account

xfinity wifiComcast customers using the company’s growing network of Wi-Fi network hotspots will have their usage tracked to their broadband accounts, opening the door for Comcast to count wireless use against a customer’s future monthly usage allowance.

As part of a press release announcing that more than 300,000 Comcast hotspots are now available in New England, the cable company added that it is preparing to activate its Xfinity Wi-Fi Neighborhood Hotspots in the region, allowing other Comcast customers to share your Comcast Internet service over a separate Wi-Fi channel provided by your gateway. But it noted customers will need to log-in first, permitting Comcast to measure just how much of the wireless service you are using:

wifi hotXfinity WiFi Neighborhood Hotspots – In June of last year, Comcast announced its plans to create millions of WiFi access points for its customers through a neighborhood hotspot initiative. Comcast is the first major ISP in the country to deploy this innovative technology. This new initiative gives customers with Xfinity Wireless Gateways an additional “xfinitywifi” signal (or SSID) in their home that is completely separate and distinct from the private and secure home WiFi signal. Offered at no additional cost, the additional WiFi signal will allow visiting Xfinity Internet subscribers instant, easy access to fast and reliable WiFi without the need to share the home’s private network password and without an impact to the home subscriber’s speed. And since visitors sign in with their own Xfinity credentials, their usage and activities are tied back to their own accounts, not the homeowner’s.

 

Comcast is testing the reimplementation of a usage cap – now set at 300GB a month – in several cities in the southern U.S. Wireless usage could eventually also be counted against that cap.

Many of Comcast’s primary outdoor hotspots are in larger cities, such as Greater Boston. Most of the one million total hotspots Comcast hopes to activate are located in residential customers’ homes using Comcast’s Wireless Gateway.

Time Warner Cable Releases Video Showing Broadband Upgrades Underway in LA, NYC

Phillip Dampier March 26, 2014 Broadband Speed, Consumer News, Video Comments Off on Time Warner Cable Releases Video Showing Broadband Upgrades Underway in LA, NYC

twcmaxDespite its pending merger with Comcast, Time Warner Cable is still promising to boost broadband speeds by the end of this year in New York City and Los Angeles.

The TWC Maxx program was announced before the merger, but Time Warner says it is still going ahead with upgrades and produced a video showing some of the behind-the-scenes work in Los Angeles.

Although the video doesn’t show much more than people pointing at equipment displays and maintaining equipment racks, it does include an interview about what Time Warner is doing to prepare for infrastructure upgrades serious enough to need a bigger air conditioner for the building.

Time Warner does warn customers they may experience brief service interruptions as a result of the work.

When complete, Time Warner Cable customers in both cities will have all-digital television service and major broadband speed upgrades:

 

Current Mbps Speeds Up to

New Mbps Speeds Up to

Everyday Low Price   Customers

2/1

3/1

Basic Customers

3/1

10/1

Standard Customers

15/1

50/5

Turbo Customers

20/2

100/10

Extreme Customers

30/5

200/20

Ultimate Customers

50/5

300/20

These upgrades may be modified if/when Comcast takes over, and Time Warner has not disclosed which cities will get the upgrades next.

[flv]http://www.phillipdampier.com/video/TWC Behind The Scenes at a Los Angeles Hub Time Warner Cable 3-26-14.flv[/flv]

Jay Gormley, a former reporter for KTVT in Dallas now working for Time Warner Cable takes customers on a tour of a Los Angeles Time Warner Cable hub slated to get service upgrades. (2:01)

Comcast Says Customer-Owned Cable Modem Equipment Restriction Was Part of an Old Memo

Phillip Dampier March 26, 2014 Broadband Speed, Comcast/Xfinity, Consumer News 1 Comment
Comcast's gateway is optional after all.

Comcast’s gateway is optional after all.

Yesterday, Stop the Cap! reported Comcast was informing some customers with 105Mbps service they would have to give up their customer-owned cable modems and go back to renting Comcast’s gateway device for $7 a month. Customers were told the policy was elaborated on in a memo, obtained by Stop the Cap!

This afternoon, Comcast spokesman Charlie Douglas responded to our inquiry about this with some good news for customers: they can keep using the equipment they purchased to avoid the modem rental fee.

Douglas explains the memo “is apparently an old document from 2010 when we first launched Extreme 105.”

“At that time, there weren’t any modems for sale at retail that could handle that speed,” Douglas added. “Four years later here we are and there are plenty of modems customers can buy. The document is wrong and old and we’re fixing it and sorry for any confusion it may have caused. It’s not acceptable. If you want to pass those customers you’ve heard from on to us, we will be happy to follow up with them and apologize and make sure their service and modem is running properly.”

“The short of it is Extreme 105Mbps customers can choose to either buy their own modem or rent one from us. Here is our approved devices list, which is updated regularly: http://mydeviceinfo.comcast.net/

As Usual, Big Telecom in the Running for Worst Company in America 2014

Phillip Dampier March 26, 2014 AT&T, Comcast/Xfinity, Competition, Consumer News, Editorial & Site News, Verizon Comments Off on As Usual, Big Telecom in the Running for Worst Company in America 2014

2014wciabracketdayfive

Our friends at The Consumerist invite you to participate in the 2014 Worst Company in America contest. Readers are invited to cast a series of votes — one each day — to help narrow the field to the truly abysmal, the god-awful, and the despised. The ultimate winner receives the Golden Poo award.

Not surprisingly, the nation’s biggest telecom companies are among the regular finalists. The big ones are all there — Comcast, Time Warner Cable, Verizon, and AT&T.

Hated cable companies frequently beat down big banks like the vipers at Chase, where settlements in the hundreds of millions with the government for wrongdoing are almost a monthly occurrence. Voters would rather fly the Unfriendly Skies with Divided Airlines, Last Frontier Air — even US Scare — than deal with Comcast’s offshore customer service. The bad boys at Electronic Arts and Koch Industries bring knives to AT&T’s gunfight on good customer relations.

Over the last eight years, Comcast turned up as the big winner of the Golden Poo award in 2010 and either runner-up or third place in 2008, 2009, 2011, and 2013. AT&T achieved third place in 2012. Time Warner Cable and Verizon are usually eliminated in the finals, but their regular appearance on the nominations list is not something they can be proud of. Time Warner Cable has already managed to beat back EA, big winner in 2012 and 2013. So this year they might go all the way to the top… or is it bottom?

Year Winner Runner-up Third place
2006 Halliburton Choicepoint Wal-Mart and US Government
2007 RIAA Halliburton Wal-Mart and Exxon
2008 Countrywide Financial Comcast Diebold and Wal-Mart
2009 AIG Comcast Bank of America and Ticketmaster
2010 Comcast Cash4Gold Bank of America and Ticketmaster
2011 BP Bank of America Comcast and Ticketmaster
2012 Electronic Arts Bank of America AT&T and Wal-Mart
2013 Electronic Arts Bank of America Comcast

Search This Site:

Contributions:

Recent Comments:

Your Account:

Stop the Cap!