All Jim Frey wanted from Comcast was cable service for his new home in Joliet, Ill. Instead, the installer ruined his home’s air conditioning system and then passed the buck to Comcast, keeping Frey waiting more than a month for a resolution. Regular maintenance is essential to keep your home cool, so make sure to get the right hvac services. If you need air conditioning service or AC repair, then get in touch with Ambrose Air in Orlando. You may also want to consider specific regional needs like Indianapolis heating repair service for comprehensive home comfort solutions. It’s important that you know how to tell if furnace ignitor is bad so that you can contact an expert to fix it immediately. IF you’re from Hawaii, you may contact air conditioning repair service in Kailua, HI.

Frey suspected there might be trouble as soon as the installer pulled out his oversized drill.

“He had a bit that was well over a foot long that he was using,” Frey said of the April 1 incident. “I don’t know why he would need a bit that long because the walls aren’t that thick.”

While installing a phone jack, the installer explained he thought he hit a stud inside the wall but instead of pausing to investigate, he just kept on drilling… right through Frey’s air conditioner, seriously damaging its expensive condensing unit.

“Time to install a phone jack.”

After apologizing, the technician took pictures of the damage and left Frey with the names and numbers of his two supervisors.

Frey told the Chicago Tribune’s Troubleshooter that Comcast initially seemed less than engaged in addressing the problem, telling Frey to find and call area repair shops and produce at least two estimates for the repairs. When Frey informed Comcast some of the repair companies charged an upfront fee of up to $90 to visit Frey’s home and offer a quote, the cable company balked at paying the bill and told Frey they would handle it themselves.

Only they didn’t.

Three weeks later, Frey learned from a repair company he consulted on his own that the repairs would cost $2,500, or he could buy a new air conditioner for $2,200-2,700. Comcast’s supervisors refused to commit to either option, leaving Frey to start over with Comcast’s customer service line, where he was given a ticket number and a brush-off.

“They keep telling me they are waiting on their contractor,” Frey said. “I don’t understand why it is taking so long to get someone to even estimate the damage and put together a plan. It won’t be long before hot weather is upon us and I am stuck. I just want some money for the repair and I will get it done if needed. I understand they want to save a little money, but all they want to do is put a Band-Aid on this thing and hope I’ll go away.”

Frey took his problem to the Chicago Tribune’s Problem Solver, who in turn contacted a Comcast spokesperson.

The following day, a technician, from a renowned AC installation company, arrived at Frey’s house with a new air conditioner, telling Frey it was a higher-efficiency unit than his damaged one.

Somebody also mentioned to Mr. Frey that whether it’s regular maintenance, tune-up, or replacement and repair services, he gets nothing but the best from these cooling service professionals here!

“We sincerely apologize to Mr. Frey for the damage to his air-conditioning unit and the delay in inspecting it,” added a Comcast spokesman.

MSNBC: The hoi polloi of DC and beyond mingle at the MSNBC after party at the National Building Museum in Washington, D.C.
Comcast pays the bills.

After the inside-the-beltway media and a who’s who of D.C. political celebrities finished hobnobbing at this weekend’s White House Correspondents’ Dinner, Capitol Hill and White House staffers that usually spend their free time at Starbucks or the nearest watering hole were treated to something special this year, courtesy of everybody’s favorite cable company.

Comcast, using the MSNBC brand to keep things from being too obvious, splurged on an after-party-to-remember at the National Building Museum. Only a select crowd got invitations to the bash, featuring hand-rolled cigars and the best cigar cutters, Bravo’s Top Chef contestants preparing their signature dishes, an open bar, and plush couches to enjoy a set played by Jimmy Eat World.

“We see a lot of money thrown around D.C., but not money like this. They pulled out all the stops,” an insider who works closely with NBC told New York magazine. “I go to 200 events a year. And this is like, whoa.”

In addition to MSNBC’s on-air talent, the invitation list focused on Congress and White House staffers, a group normally left off the guest list of corporate-sponsored receptions and dinners.

It is no coincidence the bash was being paid for by Comcast, which is currently currying favor for its $45 billion deal to acquire Time Warner Cable.

“These are all staffers that go out for five-dollar happy hours; they don’t get invited to stuff like this,” the insider said.

“The committee staffers, they advise their bosses, the harried senators and congressmen who don’t have enough time to do their own research on whether or not the merger makes sense,” the insider added. They are going to come in here and they are going to drink and eat, they’re going to bring their girlfriend and they’re going to get laid, and then they’ll go, ‘Wow, this Comcast-Time Warner thing is not such a bad thing.'”

Viacom has blocked website content for Cable ONE customers in an escalating dispute with the cable company over the cost of the programmer’s cable networks.

Cable ONE dropped 15 Viacom channels from its cable systems nationwide April 1 claiming Viacom’s contract renewal price was unreasonable. Subscribers found a way around the dispute by accessing Viacom streamed content online. This week, Viacom closed that loophole and blocked access to all streaming content for Cable ONE subscribers.

“Cable One has chosen to no longer carry Viacom programming and, as a result, it is no longer available to Cable One customers in any form,” Viacom said in a terse statement.

All 730,000 Cable ONE customers in 19 states found the Viacom networks replaced on the cable lineup with alternative programming from BBC America, Sprout, The Blaze, Hallmark Channel, National Geographic, Investigation Discovery, TV One and SundanceTV.

Cable ONE is used to playing hardball with programmers and dropped Time Warner-owned Turner Network programming from its systems for three weeks last fall over a similar dispute, now resolved.

There is no word about the current status of negotiations between Viacom and Cable ONE.

LUS Fiber is Lafayette, La., municipal broadband provider.

During remarks at the National Cable Show in Los Angeles, FCC chairman Thomas Wheeler promised he would stimulate more broadband competition by overriding state laws that presently restrict or ban municipal broadband networks.

“One place where it may be possible is municipally owned or authorized broadband systems. I understand that the experience with community broadband is mixed, that there have been both successes and failures. But if municipal governments—the same ones that granted cable franchises—want to pursue it, they shouldn’t be inhibited by state laws. I have said before, that I believe the FCC has the power – and I intend to exercise that power – to preempt state laws that ban competition from community broadband.”

After making the remarks, a debate has emerged over the exact definition of “preempt.” With at least 20 states limiting or banning community-owned broadband networks, the FCC would have to overturn or invalidate the state laws to render them moot.

At least one judge — Laurence Silberman — believes the FCC has the authority to take “measures that promote competition in the local telecommunications market or other regulating methods that remove barriers to infrastructure investment.” In a footnote, Silberman wrote that “[a]n example of a paradigmatic barrier to infrastructure investment would be state laws that prohibit municipalities from creating their own broadband infrastructure to compete against private companies.”

A FCC spokesperson, in response to inquiries about Wheeler’s remarks, was less conclusive.

“It’s too early to say how [Wheeler] will address existing state laws,” said the spokesperson.

That leaves open the question about whether the FCC intends to cancel existing state laws or simply prohibit new ones from being enacted. That distinction could make a tremendous difference in states like North Carolina, where a fierce battle over protecting municipal broadband was lost when Republicans took control of the state government. Telecom lobbyists, often working under the auspices of the American Legislative Exchange Council (ALEC) have either directly banned municipal broadband networks from getting off the ground or placed so many restrictions on service to make projects untenable.

The Consumerist points out in Pennsylvania, municipal broadband is only allowed in communities if a telephone company does not provide any type of broadband to anyone in their service area. In Nevada, only towns with fewer than 25,000 people or counties with 50,000 can host community-owned broadband networks — numbers likely too low to sustain such a venture financially.

Britt

While your cable bill reached an all-time high this year, Time Warner Cable’s retired CEO Glenn Britt dumped another 30,000 shares of his stock in the cable company on Monday, raking in another $4,208,400.

Ordinary shareholders have to pay $140.28 a share for Time Warner Cable stock at this week’s prices. But Britt was able to acquire many of his shares at a substantial discount last fall – paying the executive-only discount “strike price” of just $23.48 a share.

It seems no matter how many shares Britt sells, he never seems to deplete his stock in Time Warner Cable. In January, Britt had 158,947 shares remaining in Time Warner Cable. But after selling 30,000 shares in February, his number of shares remaining actually increased to 177,542 shares. Despite this week’s sale, Britt still owns the same amount of stock — 177,542 shares — the same as before, worth $24.9 million at current prices.

Britt has sold about $4.3 million in Time Warner Cable stock just about every month since last fall, earning around $4.2-4.3 million a month.