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Although it is unlikely to rival Starbucks, Comcast has launched a significant number of store openings in eastern Pennsylvania and New Jersey to handle customer support, bill payments, and equipment exchanges.
Last week the cable company held a special reception to open its 4,000-square foot Xfinity Store in the Roosevelt Mall in northeastern Philadelphia.
The small format stores will resemble the kinds of small stores wireless companies like AT&T and Verizon run to handle customer issues and put the latest equipment on display.
Comcast now operates more than 500 stores nationwide and in October announced it would accept walk in equipment returns at any of the 4,400 UPS Stores. Customers will be able to return unwrapped/unboxed equipment at no charge just by dropping it off.
Comcast has been notorious for its understaffed customer care centers that often force customers to stand in long lines, sometimes extending out the door.
This is really funny! In our area, back in 2008 when Comcast took over from Insight cable a few years back, Comcast started closing their service offices despite complaints from many communities. All it did was cause much longer lines at the 1 office in our Peoria metro area, and bad feelings in the towns that used to have Insight(then Comcast) service offices. At the 2008 turnover from Insight, a local Comcast spokesperson said(in the local daily newspaper) that there were no plans on raising cable fees in this area. Within 1 month, Comcast had raised fees in our area.… Read more »
I remember when I lived in Maryland and Comcast tried to say that nothing over 10mbps existed and that it was top of the line for $150/month. I moved out of the neighborhood 2 days afterward and my friends say its down to 5mbps for $120/month. They don’t understand why everyone went to the new fiber startup as soon as they could. They actually STOPED ACCEPTING Cancellations since the lines were so goddamn long. I went back durring that time to visit and it was almost a riot. police were called to maintain order. It was horrible yet a good… Read more »