“Comcast has been laser focused on improving customer service and the customer experience and has become the industry leader in service reliability.”

Comcast and Time Warner Cable Merger Fact Sheet

Not so much if you happen to be a Comcast subscriber living in north Florida, where customers complain regularly about poor service, outages, and ever-rising prices…

Dear Editor:

[Your St. Augustine Record columnist] has Comcast nailed dead to rights. There must have been a huge incentive for the clown(s) who allowed the franchise. There has been a yearly rape of subscribers with the continual rate raises, not to mention the never-ending outages.

Comcast must be under the assumption that the term “customer service” is an oxymoron.

The arrogant on-line “chat” with someone on the other side of the world who gets totally confused and lost when you ask a question, is absolutely ridiculous and absurd. Just because a person speaks English does not mean he really comprehends the language.

The unkindest cut of all is the closing of the St Augustine office. Sort of tells you how Comcast feels about us. The next closest office is Touchton Road in Jacksonville — about 36 miles.

I know the distance, because I terminated my service on Friday and returned the equipment on Saturday to an office with eight service windows and people still holding tickets to be called. Many of the people there were returning equipment. I approached several about the return and most said they, too, dropped Comcast.

Every year a raise, no credit for outages, can’t get through on the phone — I had enough! The only way to teach Comcast a lesson is to drop them. I have been threatening to do it for a long time and now the time is here.

Harry Zemon – St. Augustine, Fla.