Comcast Launches Prepaid Internet Service: $15/7 Days or $45/30 Days for 3Mbps Service

Phillip Dampier February 19, 2013 Broadband Speed, Comcast/Xfinity, Competition, Consumer News 3 Comments

XfinityprepaidIn an effort to tap into the credit-challenged market, Comcast has unveiled a prepaid Internet service in Philadelphia that requires no credit check or ongoing service contract.

Similar to prepaid cellphone service, would-be customers can buy a “starter kit” that includes a DOCSIS 3 cable modem and a unique sign-up PIN code for a suggested retail price of $70.

The offer is most likely to appear in wireless retail outlets that specialize in prepaid service, but will also be sold online. At present, the service is available in parts of Philadephia, Delaware, and New Jersey.

Light Reading notes there are some important restrictions on the offer:

  1. You must live in an area where Comcast provides service;
  2. The address where you hook up the modem must not currently receive Comcast broadband service;
  3. You must use the cable modem in the startup kit;
  4. The maximum available speed is 3Mbps down, 768kbps up;
  5. The price is just a few dollars less than faster connections available from the cable operator.

Comcast-LogoThe service is presently undergoing a trial in Philadelphia and it is unknown if or when the prepaid offer will expand to other cities.

Comcast is targeting low-income customers and those without bank accounts or a healthy credit profile. The prepaid offer requires a customer to pay in advance for service, and refill PIN cards will be available from retailers, or the customer can renew with a debit or credit card.

Comcast has little to fear from its prepaid service cannibalizing its traditional broadband offers. Comcast’s 6Mbps Performance Starter service runs $49.95 per month, just four dollars more than 30 days of prepaid 3Mbps service.

There is no mention of any usage caps with the prepaid service.

Three Men Posing as AT&T Workers Ransack Elderly Oklahoma City Resident’s Home

Phillip Dampier February 19, 2013 AT&T, Consumer News, Video Comments Off on Three Men Posing as AT&T Workers Ransack Elderly Oklahoma City Resident’s Home
mugsy

If an unexpected technician arrives on your doorstep without proper ID, keep them outside. When in doubt, call authorities.

Phony AT&T workers ransacked a metro Oklahoma City home earlier this month looking for cash and jewelry while distracting the homeowners with stories of network upgrades and repairs designed to improve service. Instead, the crooks improved their personal jewelry collection and bank accounts.

At least three men were in on the scheme. The first two, both wearing jumpsuits, rang the doorbell of the elderly homeowner claiming they needed access to her property to complete work in the neighborhood.

“[They said we’d have] less static and our lights wouldn’t dim, all these other wonderful things, that our bills would be less because we’re using so much electricity just to keep the phone system going,” or so the story went, according to the daughter of the homeowner who was also at home at the time.

Bizarrely, the workers instructed they turn off all the lights and the television inside the home so work could proceed, and both women were then lured outside to keep them distracted.

A third “employee” later joined the pair, but just as quickly disappeared. More about him in a moment.

About 30 minutes later, the “work” was complete.

“After they left we came back into the house, and that’s when we discovered somebody else had been in the house and ransacked the bedroom looking for things,” the women said.

In all the thieves walked away with an heirloom wedding ring and at least $300 in cash.

“It makes you feel very vulnerable,” the woman told a reporter from KWTV. “It makes you feel like, ‘why didn’t I see what was going on here?'”

It is not the first time phony telecommunications company workers have gained false entry into customers’ homes. AT&T says it does not dispatch technicians without proper identification, plainly visible and available for inspection when requested.

If technicians suddenly arrive on your doorstep without warning, ask them to produce identification and contact the provider for verification. If in doubt, keep them out and call authorities.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/KWTV Oklahoma City Thieves Pose As ATT Workers, Ransack OKC Family’s Home 2-3-13.mp4[/flv]

KWTV in Oklahoma City talked with two women who were victimized by phony AT&T technicians who claimed they were there to improve service. Instead, the men robbed their home.  (2 minutes)

The Money Party is Over: CenturyLink’s Coveted Dividend Gets Slashed, Stock Plummets

Phillip Dampier February 19, 2013 CenturyLink, Consumer News Comments Off on The Money Party is Over: CenturyLink’s Coveted Dividend Gets Slashed, Stock Plummets

centurylink messCenturyLink investors got the shock of their investment lives last week after company executives announced the phone company was slashing its dividend by 26 percent from 72.5 cents to 54 cents per share. The stock immediately tanked, tumbling the most in more than three decades, according to Bloomberg News.

The stock price crash wiped out about $6 billion in market value after the dividend cut was announced and stock analysts lambasted executives for the decision.

But CenturyLink’s move to stop paying out large sums to investors does not mean the company is going to spend the money on network and service upgrades. Instead, CenturyLink executives plan to spend $2 billion in stock purchase buybacks over the next two years.

“This is one of the most unusual capital allocation decisions I have ever seen,”  Todd Rethemeier, an analyst with Hudson Square Research in New York told Bloomberg.

CenturyLink, like Frontier Communications and Windstream, have all been popular “investment-grade” stocks for investors that rely on dividend payouts. Many investors explore various platforms for trading these stocks, often seeking resources that provide in-depth analyses, such as a Kraken review, to make informed decisions. All three phone companies have paid extremely high dividends to attract shareholder investment, but the ongoing decline in revenue from landline customers disconnecting service has made high dividend payouts financially untenable. CenturyLink has lost six percent of its landline customers in the 12 months ending last September, a decline of 857,000 lines. In the last two years, the dividend payout has cost CenturyLink 50-55 percent of its free cash flow. That is unsustainable at a time the company is losing upwards of $25 million in operating revenue every quarter.

From: Seeking Alpha

From: Seeking Alpha

CenturyLink executives told shareholders in the company’s latest quarterly conference call that much of CenturyLink’s investment will continue to build fiber links to serve highly profitable cell towers. The company also plans to further expand its fiber-to-the-neighborhood service Prism, which works similarly to AT&T’s U-verse. Phoenix, Arizona is the company’s next major target for rollout, with the service already soft-launched in certain neighborhoods. But do not expect CenturyLink to begin a spending spree to expand Prism rapidly into other communities, even if it means losing more landline customers.

The Minneapolis Star-Tribune reports CenturyLink, the city’s primary phone company, is now in a race against time in a country where more than a third of Americans rely on cellphones — a service CenturyLink does not provide. In response, CenturyLink has relied on its multi-platform Prism service, which can provide phone, broadband, and cable-TV in its bid to stay relevant and help improve earnings growth. The company also sees corporate customers as a major income source, and has expanded into the business of cloud computing with its acquisition of Savvis.

But the company has a more immediate potential challenge. The Communications Workers of America (CWA), the union representing as many as 13,000 CenturyLink employees, has authorized its executive board to set a strike date. The company’s labor contract expired in October and bargaining has yet to achieve a renewal. Workers are complaining about significant benefits cuts, especially to health care plans.

Former Bresnan Execs Conspire With Private Equity Firm to Abandon Broadband in Rural Kansas

Phillip Dampier February 19, 2013 BCI Broadband, Bresnan, Consumer News, NewWave Communications, Public Policy & Gov't, Rural Broadband, Video Comments Off on Former Bresnan Execs Conspire With Private Equity Firm to Abandon Broadband in Rural Kansas

allegianceMore than 20 cable systems across Kansas will be terminating television and broadband service after a private equity firm, working with former Bresnan Cable executives, deemed them unprofitable and not worth upgrading.

Residents of Conway Springs (pop. 1,250), Chetopa (1,125), Sharon (158), and Harper (1,473) are among those who will find their cable and broadband service discontinued in the coming weeks. Abandoned cable subscribers are being told to buy satellite dishes to continue watching television. No immediate broadband solution was available.

Allegiance Communications, which provides cable TV, broadband Internet, and VOIP telephony services to rural and mid-size markets in Arkansas, Kansas, Missouri, Oklahoma, and Texas was acquired last month by former executives at Bresnan Communications, itself bought out by Cablevision Industries. The deal was largely financed by BBH Capital Partners, a New York City-based private equity firm.

The purchase by BCI Broadband orphaned nearly two dozen cable systems that Allegiance owned and operated, but were excluded from the sale. Subscribers are being notified they are about to be switched off permanently in letters signed by Allegiance executives.

Several Bresnan former executives are behind BCI Broadband.

Several former Bresnan Cable executives are behind BCI Broadband.

The service will leave rural Kansans without broadband service, cable television, or an alternative to AT&T and other independent phone companies operating in the state.

“This was not an easy decision for us, nor is it one that we came to hastily. The costs of doing business in Conway Springs can no longer be profitable,” Allegiance wrote in its letter, according to KSNW-TV.

Local officials in affected communities are rushing to find an alternative, appealing to providers like Southern Kansas Telephone to see if they can pick up where Allegiance left off, but the phone company has yet to respond.

Allegiance claims the outdated cable systems served few subscribers and the new owners were not interested in investing funds to upgrade them.

BCI Broadband is a new company run by former executives forced out of Bresnan Communications when the company was sold to Cablevision. BCI Broadband claims it wants to invest in system upgrades to improve service to remaining subscribers.

“Historically when we have purchased cable systems and invested in upgrading to the latest technology in markets like Shawnee, that has inevitably led to more customers and the need for more staff,” said Shawn Beqaj, vice president of public and government affairs for BCI Broadband. Beqaj was the former vice president of public affairs at Bresnan.

There has been an accelerating trend of industry consolidation among rural cable operators, particularly by private equity firms that are interested in the stable earnings cable operators usually generate.

GTCR, through its portfolio company Rural Broadband Investments LLC , separately announced its plans to acquire NewWave Communications Co., in what it hopes is just the first of a series of acquisitions. NewWave’s purchase was financed by debt capital from SunTrust Robinson Humphrey, Inc., and Goldman Sachs Bank USA.

[flv width=”480″ height=”290″]http://www.phillipdampier.com/video/KSNW Wichita Small towns losing cable service 2-7-13.mp4[/flv]

KSNW-TV reports more than 20 Kansas communities will lose television and broadband service when Allegiance Communications switches off the cable systems. (2 minutes)

Cablevision Sues Union for Giving Out CEO’s Direct Phone Number to Customers

Phillip Dampier February 18, 2013 Cablevision (see Altice USA), Consumer News, Video Comments Off on Cablevision Sues Union for Giving Out CEO’s Direct Phone Number to Customers
Press "1" to talk to James Dolan, CEO of Cablevision.

Press “1” to talk to James Dolan, CEO of Cablevision.

Cablevision has filed a lawsuit against the Communications Workers of America District 1 and its Local 1109, which represents area workers, in Nassau County Supreme Court.

The cable operator is accusing the union of launching harassing robocalls which have given customers the chance to pester CEO and president James Dolan.

At least 20,000 robocalls were made to Cablevision subscribers in three days, from Jan. 31 – Feb. 2 which the cable company alleges were designed to cost the company money and its reputation.

If customers pressed “1” during the call, they were automatically forwarded to a Cablevision call center to complain about recent rate increases and recent job losses at the company. On Feb. 3, Cablevision alleges the robocall campaign was adjusted. Now if customers press “1” during the call, they are directly connected to the phone sitting on Dolan’s desk. In just two days, Cablevision alleges Dolan’s line received 1,193 calls.

The following day, the union was also accused of sharing Dolan’s direct number on social media websites.

“The union will no doubt claim that their telephone harassment scheme is designed to allow customers to communicate substantive messages to the CEO, but such an argument cannot sustain the slightest scrutiny,” reads the complaint. “The unions knows full well that no Fortune 500 CEO can possibly handle a concentrated barrage of one-on-one phone calls with subscribers and others, and that companies like Cablevision have designated and publicly known call centers established precisely to handle such calls in an orderly, responsive manner – including mechanisms for escalating certain such calls to the CEO, if necessary.”

The CWA and Cablevision have fought over an effort to unionize cable company workers in Brooklyn, N.Y.

A year ago, Cablevision workers in Brooklyn voted to form a union, but Cablevision/Optimum management has allegedly stonewalled the unionization effort.

On Jan. 30, about two dozen workers sought to speak with Cablevision management under the company’s “open door” policy, specifically about the lack of progress in completing a contract. Cablevision terminated the 22 employees on the spot, deeming them “permanently replaced.”

Cablevision’s suit requests court costs and an injunction ordering the union not to harass it, aid or abet harassment, or falsely and deceptively display any Cablevision phone number on robocalls.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/CWA Fired Cablevision Workers 2-2013.flv[/flv]

 The Communications Workers of America produced this video highlighting what they consider the unfair termination of 22 workers after seeking an “open door” meeting with Cablevision management.  (2 minutes)

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