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(Broadband Reports/User: “compuguybna”)
If you are a Charter Cable customer looking to make some changes to your service, watch your bill because Charter may charge you up to $3 for the cost of doing business.
They label it the “Change of Service Computerized Fee.”
Broadband Reports found the fine print for the inconsistent fee, despite it not appearing on Charter’s website. A number of customers learned about it only recently because the cable operator informed customers it was going up by $1 effective Feb. 8.
Many customers report the fee does not always get levied after interacting with a customer service representative, but should it find its way to your bill, the company will usually reverse it if customers call and complain.
Cable operators have adjusted to the reality of slightly higher levels of competition by advertising lower prices but piling on junk fees and surcharges that can further raise customer bills. In 2012, new fees for cable modem rental, bill payment service fees, increases in returned check charges, and other surcharges have been introduced by several companies.
Some satellite companies also charge as much as $5 to upgrade or downgrade service.
Reminds me of the fee that used to be on (Ameritech?) telephone bills “$4.95 Fee per FCC order”. Sounded like it was something they, gosh darn it, were forced to levy on orders of the government. Actually, it was suppose to be about saving paper by omitting line items for the smallest miscellaneous fees. They argued that it would save customers money if they could keep the bills short, but the law said they had to list every little .02 and .04 fee, making bills 6 pages long or so. So the FCC agreed to let them combine UP TO… Read more »