Comcast unnecessarily worried suburban Philadelphia customers about a “fake Comcast employee” going door to door in Warrington, Pa., that ultimately turned out to be an actual employee of Comcast.

Warrington police issued a media alert warning residents about a suspicious man going door-to-door carrying a clipboard asking to inspect the wiring and company-owned cable modems.

One Deep Path Drive customer reported a visit on a recent Sunday morning by a man with a Comcast ID badge around his neck, driving a pickup with a Comcast sign on it. At the end of the inspection, homeowners were given a questionnaire to be submitted to Michael Birch, a senior director of accounts, that included his phone number and address.

When police called Comcast, they denied anyone was conducting follow-up checks in the area and the man asking to enter customer homes was not a Comcast employee.

But after an extensive investigation (they called the phone number on the questionnaire during regular business hours and followed up with Comcast management), police have now learned that both the mysterious man and Birch were legitimate Comcast employees auditing recent installation and service work done by third party contractors.