Mayweather

Stop the Cap! reader Nick in Grand Rapids dropped us a line to share yet another Comcast customer service bungle.

Last Saturday, several Comcast customers who paid an incredible $60 to watch the pay-per-view Floyd Mayweather Jr.’s fight against Miguel Cotto were themselves knocked out when their screens went dark with six rounds yet to be fought.

Mayweather is a Grand Rapids native.

Outraged, customers called Comcast late Saturday night looking for an explanation and a refund (after they called friends to find out who won).

Comcast couldn’t be bothered.

‘Call back Monday,’ came the response from Comcast customer service reports Shaun DeWolf.

Monday came and went and Comcast still had not refunded his money.  He called WOOD-TV 8 looking for some justice.

“It’s done and over with now,” DeWolf told 24 Hour News 8. “But at least [give me a] refund and a reason why it went out.”

The newsroom called Comcast.

A Comcast spokesperson told WOOD-TV the cable system had no major outages Saturday.  DeWolf assumed that might be the response and took snapshots of the TV screen showing Comcast’s general pay-per-view information… and no fight.

Other viewers reported similar problems.

Comcast said it is looking into the matter, but there has been no definitive decision about whether DeWolf will get his $60 back. That is ultimately all he cares about, DeWolf told the station.

If this happened to you, Comcast recommends calling customer service at 1-800-COMCAST or go online to file a complaint.

[flv width=”360″ height=”290″]http://www.phillipdampier.com/video/WOOD Grand Rapids Comcast users Mayweather fight cut out 5-7-12.mp4[/flv]

WOOD-TV in Grand Rapids intervened to help get a Comcast customer a refund for an expensive pay per view event he never got to watch.  (2 minutes)