Frontier Communications is enjoying “press release”-like praise for its broadband service in the state of Indiana, courtesy of The Times newspaper:

There are a lot of companies you can go for your internet service. Every day, you are bombarded with promises and special offers. Yet, when choosing the service best suited for you and your needs, perhaps you should turn to the company that is active in your community.

Frontier Communications is that company. Since entering the Northwest Indiana region back in July 2010 (Verizon sold all of their phone lines in this region), Frontier has made their presence known with not only a long list of unsurpassed internet services, but also with their active participation in everything from the Northwest Indiana Economic Forum to the Porter Country Jobs Commission. “We live, work and breathe customer and community,” explains Communications Manager Matt Kelley.

[…] Right now, Frontier Communications is offering a special offer of $20 per month for 12 months of high speed internet. This offer is good until the end of March. But perhaps, the greatest advantage to having your business connect with Frontier is their dedication to your success and access to cutting edge Internet technology to make a true difference in the lives of their customers.

The Porter County edition of the paper elicited a slightly less enthusiastic response from Thomas Dodge, one of our Indiana readers:

“I’d like to know what company they are talking about, because it doesn’t sound like the Frontier Communications we dealt with last year,” Dodge writes. “They made their presence known alright — 1.5Mbps Internet for about two weeks, before we canceled and switched to the cable company for 10Mbps Internet.”

Dodge says he appreciates Frontier does seem to have more interest in the community than Verizon ever did, but the company needs to invest money on broadband that delivers speeds more suitable for 2012.

“I don’t know where all the money is going, but it sure isn’t in our neighborhood,” he says. “That $20 offer sounds good until you read the fine print that includes a modem surcharge, taxes, fees, and a contract commitment.  They’re hopelessly oversold here as well, and those slow speeds actually dropped at night as people got online.”

Would Dodge give Frontier another try?

“Not after that.  I’d have to see it working better to believe it.”