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Comcast’s e-mail service failed for customers across the country this morning, creating a storm of complaints on Comcast’s customer support forum.
The outage appeared to begin at around 10:00 ET this morning and blocked access to customers relying on Comcast for their electronic mail.
Stop the Cap! reader Bob dropped us a line to let us know about the problem, and its impact appears to be near-universal for Comcast/Xfinity customers.
One reader who managed to get through on Comcast’s overwhelmed customer support phone line sent along this news:
“I contacted Comcast and got a recording that their email servers are having technical issues and their techs are aware of the problem and are working to resolve the issue. They did not give a time frame when the servers would be back on line.”
A Comcast employee reported:
“This is a top priority issue we are working on right now and have all the required engineers working hard to fix this. As a workaround, can you try accessing your email using the online mobile site:
http://m.xfinity.com/m/ “
As of 12:45pm ET, e-mail services were starting to return to normal, but with a new problem — a flood of backlogged e-mail is now trying to work its way to customers, delaying the sending and receiving of new e-mail messages.
Users of other web-based e-mail services like Gmail are unaffected.
