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Update #2: Verizon Wireless LTE Outage Impacts Service on East Coast

Phillip Dampier December 7, 2011 Consumer News, Verizon, Wireless Broadband 27 Comments

Verizon Wireless has confirmed a major LTE outage is impacting their data customers up and down the east coast as of late last night.

4G service works only intermittently this morning for impacted customers.  Many Verizon Wireless 4G phones are also not stepping down to the older 3G network properly during the outage, which means no data service at all, unless you are near a Wi-Fi hotspot.

The largest service area affected is New York City, but the outage is also impacting 4G customers in western New York, Pennsylvania, and northern Virginia.

Verizon has no estimated time when the problem will be repaired.

Updated 3:46pm ET — Readers report the outages now extend south into South Carolina, west into Ohio, Indiana, and Illinois, and one reader tells us service is out in California.  Verizon has acknowledged the problem on their Twitter channel, with no time estimates for repair.

Updated 4:58pm ET — Verizon is telling some customers the outage is impacting those with SIM cards, which effectively means LTE/4G.  Customers with 3G only phones still have access, but many 4G phone owners cannot downgrade to 3G service, even when they turn LTE off. 

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Jason
Jason
10 years ago

The problem now extends to California

Barry
Barry
10 years ago

The problem is in Iowa and Nebraska now.

Firegirl
Firegirl
10 years ago

Problem is showing here in Albuquerque, NM as well. I am not receiving 3G or 4G and have not for about 2 hours now…

Terinati
Terinati
10 years ago

My wife’s been having this problem since yesterday – in Seattle, WA.

Scott
Scott
10 years ago

Like Terinati’s wife, I have had this since yesterday, too. Like the folks in the original report, I am on the East Coast, in NY, And to think, VZW tech support thought it was my phone and had me jump through hoops. Why not tell me there was a network outage? They finally admitted it when I called in today.

kittyrae
kittyrae
10 years ago

My Bionic just lost 4G about an hour ago in Los Angeles area. It would be nice if Verizon could give us some kind of information. But then again, with no data service, we wouldn’t be able to get it anyway.

Guy
Guy
10 years ago

My 4G connection just died here in Scarsdale, NY. Using AT&T and my iPhone to send this.

Mike
Mike
10 years ago

Just lost mine in Minneapolis

Nick
Nick
10 years ago

Lost all data service around 3:30 this afternoon- Baltimore, MD

Jordan
Jordan
10 years ago

Another lost in Minneapolis, can get intermittent 3G if Airplane mode is toggled and can get 1X if LTE is turned off….

Brendan
Brendan
10 years ago

Same problem here in Nebraska for my Droid Charge.

Kaine
Kaine
10 years ago

Out in Cleveland, Ohio at 3:30pm. Spoke with a VZW rep based out of Arizona and he said it’s a widespread outage (though wouldn’t be specific), and he said at the beginning of the 30 minute call that “knock on wood, I still have data service”, but by the end of the call, his own service dropped completely. This isn’t a tower/antennae issue, or a phone issue.. it’s definitely a server/router issue for LTE phones authenticating on their network. Just before the Charge was released, there was a widespread outage. Just before the Bionic was released there was a widespread… Read more »

UGADAWG
UGADAWG
10 years ago

In Athens GA. No access. I am done with Verizon.

Jody
Jody
10 years ago

Stopped at Verizon shop today at noon in San Diego. My BB has had no data since last night around 6pm. They thought it was strictly a BB /RIM issue. But, then the manager of the store came in, said he had no data on his 4G, but his 3G was working. While I was there, four other BB users came in, all complaining of the same thing. And, the manager’s 3G data shut down as well. Verizon techs had no idea what was going on.

mike
mike
10 years ago
Reply to  Jody

Montgomery Al. checking with the same problems 3g also at times, since yesterday morning.

Kim
Kim
10 years ago

We are encountering the same issues here in Charlotte, NC, which is in the “heart” of 4G. Verizon really needs to get it together. We are a family of Verizon network subscribers…..soon to be Ex-subscribers if these “problems” continue, and are not resolved in a timely manner.

Jerry V Caldwell
Jerry V Caldwell
10 years ago

Lost all data service in Johnson City, TN area at about 4pm today. It is still out near Kingsport, TN at 8:10pm. If it was out here before 4pm today, I was not aware of it and I check it pretty often.

Tony
Tony
10 years ago

….and it’s happening again. Ive been down for hours here in Albany, NY.

domingo lee
domingo lee
10 years ago

I am living in inland, ca not working whole day as of 28th dec….

Gus
Gus
10 years ago

In south beach Miami. No 4g and 3g kicks on once and awhile with my Bionic. Really no stability at all. Texts and calls go through but not what for what I pay a month.

johnny hetterscheidt
johnny hetterscheidt
10 years ago

I am a not so proud owner of the galaxy nexus. I just want to make it clear that its not the phone. I feel like I have been blind sided by verizon, I was sold a 4g smartphone when the area I live in doesn’t even have 4g network coverage. In order for me to get 4g on my phone I have to drive 50 miles.that’s not a town I frequently visit.I am seriously thinking about filling a complaint with the FCC. If their is anyone that would like to help put an end to what I feel is… Read more »

brian
brian
10 years ago

I’m in Maryland, Cecil county… I used to get 4g when I entered Baltimore city, 1 hr. From my home… My svc jumps from 3g to 1x and H…..I tried looking up these terms and found no straight answers… looks like Verizon pushed out 4g a little too soon… as long as I get svc, I really don’t care… its fast either way per my Razr… battery life sucks & VZN is just a typical money grubbing power that knows that everyone who complains isn’t going to leave…

kurt
kurt
10 years ago

i live in buffalo ny i havent had cable on my tv for two days and i just lost internet for a bit.This is bull we pay good money for fios cable and internet and the wont even give us a time frame for this to end.Im very disapointed in verison i thought they where a top company but this makes me want to get rid of them and find a company that is not so unprepared for problems like this and that keeps there customers informed properly.

jak
jak
10 years ago

I have a possible solution for some people… My phone stopped having a data network connection (no 4G, 3G, 1x, etc) the other day (which i’ve experienced before) and i couldn’t seem to get any data signal what so ever. So, i went into the settings and went to software section to see what would happen when i checked for Android software updates… and instantly i got a 4G signal as the phone checked for updates. It popped up a little box saying i was up to date, and there was nothing for me, so i hit OK, and immediately… Read more »

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