Home » Charter Spectrum »Consumer News »Video » Currently Reading:

Charter’s Excuse-o-Matic: Reporter Ambush Finally Effective At Getting Service Fixed in Texas

Phillip Dampier August 31, 2011 Charter Spectrum, Consumer News, Video No Comments

[flv width=”360″ height=”290″]http://www.phillipdampier.com/video/KDFW Dallas Charter’s Excuse-o-matic 8-29-11.mp4[/flv]

Charter Cable left one North Texas family with lousy cable and poor Internet service for months, even scattering a new drop line across their backyard and leaving their cable connection exposed to the elements.  Despite repeated calls for assistance, all this family got were excuses, even going as far as telling them the local town wouldn’t allow Charter to bury their new cable line.  When a reporter from KDFW-TV ambushed a Charter Cable repairmen sent to assist with the family’s Internet service, all that changed.  In hours, the cable the company claimed couldn’t be buried was, and Charter even offered service credits.  (2 minutes)

Search This Site:

Contributions:

Recent Comments:

Your Account:

Stop the Cap!