A Time Warner Cable online customer support employee is out of a job after sexually harassing a Charlotte, N.C. area woman looking for help with her Time Warner Cable account.

“Hello my baby,” was the opening “Bobby” gave to Denise when she began an online chat to learn more about the cable company’s products.  “Yes baby I here to ———- you,” came soon after.

“It is unacceptable,” said Denise’s son Shaun Poland, who didn’t get much of a response from Time Warner until he took the story to a Charlotte-area television station and the cable company’s Facebook page.  “It is sexual harassment.”

Poland’s mother thought it must have been a mistake, but as the comments continued, Poland told her to take a “screen grab” of the online chat.  Despite calls to Time Warner, Poland didn’t hear anything until taking the story public, and to a much wider audience.

Time Warner Cable spokesman Dan Ballister issued a statement denying the online chat agent was a direct employee of Time Warner Cable.  But the agent involved was working for a cable company vendor and had access to Time Warner customer phone numbers and home addresses.

“Within 24 hours of this incident, the agent was no longer supporting Time Warner Cable,” Ballister said.

Poland is still concerned.

“We have a crazy person with access to all of our information saying sexually harassing things,” Poland told the station.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/WSOC Charlotte Woman Receives Inappropriate Messages In Time Warner Cable Chat Room 7-1-11.flv[/flv]

Charlotte station WSOC-TV talked with Shaun Poland about his mother’s disturbing experience chatting with Time Warner Cable.  (2 minutes)