Qwest Seeks $350 Million Broadband Grant to Improve Speed in Rural Service Areas

Phillip Dampier March 25, 2010 Broadband Speed, Net Neutrality, Public Policy & Gov't, Rural Broadband, Video Comments Off on Qwest Seeks $350 Million Broadband Grant to Improve Speed in Rural Service Areas

Qwest Communications today announced it has filed an application for a $350 million stimulus grant to bring faster broadband to rural communities throughout its 14-state local service area.

Qwest proposes to create a $467 million dollar broadband deployment fund based, in part, on the grant to expand broadband service into areas that currently lack access.

Davis

Davis

“Much like the water and electric programs the government established to encourage rural development, federal grants are needed to enable the deployment of broadband to high-cost, unserved areas,” said Steve Davis, senior vice president of Qwest Public Policy and Government Relations.

Downstream speeds would range between 12-40Mbps, which indicates Qwest is looking at ADSL2+ or potentially even VDSL2 service for parts of its western and midwestern service areas.

The company claims the funds would allow Qwest to reach more than 500,000 homes, schools, and businesses — mostly located within 50 miles of a city or town.

Qwest, like most larger telecommunications companies, did not apply initially for broadband stimulus funding.  Most objected to requirements recipients adhere to Net Neutrality requirements.  Although those requirements remain, some companies believe the second round will be more favorable to projects that extend access from already-existing broadband service lines.  The so-called “middle mile projects” improve connectivity by helping to reduce the length of copper wiring broadband must travel across.  The greater the lengths, the slower one’s speed.  They can also improve speeds and capacity overall for every customer.

[flv width=”480″ height=”292″]http://www.phillipdampier.com/video/40M+Demo-Final.flv[/flv]

Qwest released this promotional video last year to show the benefits of VDSL2 service, which the company currently provides in major urban areas inside its service area. (2 minutes)

AT&T Tries to Reduce Costs, Save Trees By Pushing for Paperless Billing

Phillip Dampier March 25, 2010 AT&T Comments Off on AT&T Tries to Reduce Costs, Save Trees By Pushing for Paperless Billing

AT&T is challenging customers to switch to paperless billing, and promises to help out the Arbor Day Foundation if customers follow through.

The telecommunications company is promising to plant a tree for each customer who signs up for paperless billing, with up to 1 million trees being planted this year.  Since March 1st, the company has nearly reached 14,000 new trees pledged for planting.

“AT&T’s commitment to planting trees is a shining example of how corporations can make a positive impact on our environment,” said John Rosenow, chief executive and founder of the Arbor Day Foundation. “The trees planted by AT&T will help clean the air and drinking water for millions of Americans, restore habitat for wildlife and restore our nation’s forests for future generations to enjoy.”

To opt in to paperless billing and activate the tree planting, AT&T customers can go to www.att.com/paperfree (registration requires) and follow the instructions. After enrolling, they can choose to have a tree planted where there is the greatest need — or they can choose between regions of the U.S. that have various needs for reforestation.  As examples, in California this helps provide clean drinking water, and in Michigan, it protects rare birds.

It also protects AT&T’s bottom line – printing and mailing paper bills can cost more than $1 per customer per month — even more if call detail records run several pages.

Many telecommunications companies have found other ways to discourage paper bills – charging consumers extra to receive them.  Paper billing fees of $2 per month or more are not uncommon if a customer is unwilling to accept electronic statements.  AT&T hopes a voluntary switch to electronic billing in return for reforestation efforts will make it worthwhile for customers.

According to PayItGreen, a corporate-funded electronic billing advocacy group, if a million customers switch to paperless billing, it would save 400,000 pounds of paper, avoid six million pounds of greenhouse gases, and prevent four million gallons of wastewater from discharging into lakes, streams, and rivers in a year.

Delmarva Towns Join Forces to Fight for Better Mediacom Franchise Renewal Agreement

Phillip Dampier March 25, 2010 Competition, Mediacom, Public Policy & Gov't Comments Off on Delmarva Towns Join Forces to Fight for Better Mediacom Franchise Renewal Agreement

The Delmarva Peninsula

Four towns are better than one when trying to negotiate improved service and better terms for Delmarva Mediacom cable customers.

Bethany Beach, Millville, Ocean View and South Bethany are considering joining forces to renegotiate their agreements with Mediacom, all coming up for renewal within a year of each other.

Councilman Jay Headman from South Bethany is among those advocating the joint effort to get a better deal from Mediacom, which provides cable service across many parts of the peninsula encompassing Delaware and parts of Maryland and Virginia.

Mediacom serves many parts of the Delmarva Peninsula with cable service

“If we could come together and negotiate as one, we could save money and have more clout,” Headman told The Daily Times. “We know for a fact that it’s smart to negotiate together. When we have a larger clientele, (Mediacom) has to deal with us, and we can split the cost for the lawyer.”

While the four communities would find a competing provider launching service on the peninsula a useful tool to increase competition, they don’t necessarily believe its likely.  Many residents of the towns are part-timers, staying for extended summer vacations.  In fact, getting a better deal for part-time residents who wish to subscribe for part of the year is one of the concessions they hope to obtain from Mediacom.  The towns are also seeking a shorter agreement — the current franchise is for a 15-year term — and better service in general.

Vice Mayor Carol Olmstead, of Bethany Beach, told the newspaper the town is allocating $5,000 in next year’s budget to cover legal fees related to the negotiation.

“I think everyone who has cable TV would like better service,” she said. “Why not join together? I think the feeling is there’s strength in numbers.”

Time Warner Cable Shrinking Western New York Analog Lineups

Phillip Dampier March 25, 2010 Issues 1 Comment

Following Comcast’s lead, Time Warner Cable will begin shrinking western New York analog customers’ channel lineups to accommodate additional HD channels.  While in most cases customers with set top boxes or digital-ready televisions will be able to continue watching (the latter by rescanning the channels on their televisions), those with older televisions without a box are out of luck.

Customers will not receive a corresponding rate decrease based on the lost channels from their lineups.  Here is a rundown of those networks and customers affected:

Buffalo, New York Channel Lineup Changes (effective April 15)

Western New York Suburban-areas

  • Style from Broadcast Basic Ch 98 to Digital Basic Ch 176 (digital equipment and a subscription to Digital Basic Cable will be required to view Style)
  • TruTV Ch 35 to Ch 70 (digital box required)
  • Oxygen Ch 68 to Ch 66 (digital box required)
  • YES Ch 70 to Ch 65
  • Versus Ch 71 to Ch 35
  • Hallmark Ch 69 to Ch 63

City of Buffalo

  • Style from Standard Cable Ch 65 to Digital Basic Ch 176 (digital equipment and a subscription to Digital Basic Cable will be required to view Style)
  • TruTV Ch 48 to Ch 70 (digital box required)
  • Oxygen will remain on Ch 66 (digital box required)
  • YES Ch 70 to Ch 65
  • Versus from Ch 71 to Ch 48

Dunkirk

  • Style from Standard Cable Ch 96 to Digital Basic Ch 176 (digital equipment and a subscription to Digital Basic Cable will be required to view Style)
  • TruTV Ch 31 to Ch 70 (digital box required)
  • Oxygen Ch 62 to Ch 71 (digital box required)
  • Versus Ch 71 to Ch 62
  • Shop NBC from Ch 27 to Ch 73 (digital box required)
  • SyFy Ch 69 to Ch 31

Westfield

  • Style from Broadcast Basic Cable Ch 98 to  Digital Basic Ch 176 (digital equipment and a subscription to Digital Basic Cable will be required to view Style)
  • TruTV Ch 35 to Ch 70 (digital box required)
  • Oxygen Ch 66 to Ch 71 (digital box required)
  • Shop NBC Ch 70 to Ch 73 (digital box required)
  • MSG Ch 67 to Ch 35

Olean/Olean North/Wellsville

  • Style from Standard Cable Ch 71 to Digital Basic Ch 176 (digital equipment and a subscription to Digital Basic Cable will be required to view Style)
  • TruTV Ch 64 to Ch 70 (digital box required)
  • Oxygen Ch 57 to Ch 66 (digital box required)
  • YES Ch 70 to Ch 64
  • Versus Ch 66 to Ch 57
  • Shop NBC Ch 31 to Ch 73 (digital box required)
  • Fox News Channel Ch 68 to Ch 31

Rochester, New York Channel Lineup Changes (unless otherwise noted, effective April 15)

Metropolitan Rochester Area

  • National Geographic Wild will replace FOX Reality on Ch 453 and National Geographic Wild HD launches on Ch 1051 (Effective March 29)
  • Speed Channel, Ch 210 will be moved from Digital Basic to CPST (standard cable). Speed will remain available in digital format only (Effective April 1)
  • Speed Channel HD, Ch 1065, be moved from Digital Basic to CPST (standard cable). Speed will remain available in digital format only (Effective April 1)
  • Oxygen will move from Ch 70 to Ch 75 (digital format only)
  • Photoshow TV located on Chs 821 and 822 will no longer be available.
  • Vutopia will be added to Ch 968
  • Vutopia HD will be added to Ch 1149

Livingston/Southern Monroe County

  • All of the above changes, plus:
  • Versus will move from Channel 75 to Channel 51
  • Shop NBC will be removed from Channel 7 and will remain on Channel 66

Genesee/Wyoming and Orleans/Niagara Counties

  • All of the above changes, plus:
  • Versus will move from Channel 75 to Channel 51

Erie County

  • All of the above changes, plus:
  • Versus will move from Channel 75 to Channel 51
  • Shop NBC will be removed from Channel 20 and will remain on Channel 66

Wayne, Ontario, Seneca and Cayuga Counties

  • All of the above changes, plus:
  • Versus will move from Channel 75 to Channel 55

Yates/ Ontario and Steuben/Schuyler Counties

  • All of the above changes, excluding Vutopia, plus:
  • Versus will move from Channel 75 to Channel 55

HissyFitWatch: Telecom New Zealand’s XT 3G Network Collapses – “Biggest Telco Cock-Up In the World”

Phillip Dampier March 25, 2010 HissyFitWatch, Public Policy & Gov't, Telecom New Zealand, Video, Wireless Broadband Comments Off on HissyFitWatch: Telecom New Zealand’s XT 3G Network Collapses – “Biggest Telco Cock-Up In the World”

When the 60 Minutes franchise shows up to run a 15 minute story on your corporate crisis, you know you’re finished.

The scene: Telecom New Zealand’s heavily-marketed XT mobile broadband 3G network has collapsed for the fourth time since December, leaving hundreds of thousands of customers without service, government ministers apoplectic about ongoing service problems, and now resignations among senior Telecom officials falling on their swords for endless technical faults that bring excuses and promises of better service that never quite come true.

One Telecom solution: Video their customer service center’s employees trying to cope with a telecommunications crisis in the country in hopes the carefully edited footage, made available to the media, would humanize the company’s own incompetence.  It didn’t work as Telecom New Zealand’s 3G customers rushed for the nearest exits, canceling service and demanding no fee be charged for doing so.

To add insult to injury, after four network crashes, Telecom’s administration of the country’s emergency help line 111 (equivalent to 911 in North America) revealed lapses there as well, when the line suddenly stopped working for several hours.  The problem was discovered not when a Telecom technician discovered it, but rather when a police officer found it strange there were no calls to respond to and called the number himself to test it, finding no response.

[flv width=”640″ height=”372″]http://www.phillipdampier.com/video/TV New Zealand 60 Minutes – Telecom XT.flv[/flv]

60 Minutes aired Telecom’s dirty laundry and pressured Telecom’s CEO to respond to exasperated customers often left without service for days. He blamed Alcatel-Lucent for the problems.  Paul Hamburger, mentioned in this report, resigned earlier today. (15 minutes)

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