SubscribeThe Consumerist covers a minor bungle by Comcast, which sent e-mail to a whole mess of their customers heralding a 50 percent speed increase in huge, bold print that was not to be:
Customers who waded into the text accompanying the festivities discovered the speed increase was only meant for so-called “Economy Service” customers who were getting upgrades from 1Mbps to 1.5Mbps. A few days later, the requisite “apology for our error” e-mail was headed out — to the wrong customers:
The entire debacle was amusingly chronicled by one of Comcast’s social media representatives:
This email was only meant for folks who have our economy tier of service… except when we sent out the apology, it went to everyone… instead of the folks with economy service.
We messed up, apologized, but messed up the apology by sending out the email to the wrong folks. SO… Apologies for the apology? That sounds weird, but that’s what happened. Not trying to fool anyone with fake promises or anything like that… This is almost like when you accidentally hit reply to all on an email… but on a bigger scale. — ComcastBonnie
But wait, if the speed increase was intended only for “Economy Service” customers, why would Comcast send the apology to them when they were the customers originally targeted to receive the speed boost?
It makes the head hurt.
Phillip, I am surprised you haven’t done anything on Senator Hoyles remarks. Ars Technica and Wired did articles on it. I sent ya an email about it. I thought you would of been all over it considering that there was a considerable amount of articles done here about the man and his anti-consumer agenda.
I’d been wondering the same thing.
It’s in the queue. There are a bunch of longer form articles being worked on and they literally take hours each. I’ve also had to deal with some medical issues this past week and some family responsibilities that have slowed me down.
It is ok. Don’t let this affect your health or your family business. If you need help, maybe I could do something?