We present a week of cable companies acting badly….  They charge you top dollar and leave their cables hanging all over the place.  Learn how homeowners turn in frustration to the media to correct sometimes dangerous installations that are accidents waiting to happen.  Cable Week on Stop the Cap!

Norman Sullivan in Greenville, S.C.,  has lived with low hanging Charter Cable wires for nearly a year.  Despite making at least 10 calls to the cable company with no response, the cable line just keeps drooping lower and lower in his backyard, and Sullivan isn’t even a Charter Cable customer.

Sullivan’s neighbor, Joyce Kirskey, has the same problem and she -is- a Charter Cable customer, but her repeated calls to the cable company didn’t bring a response either.

“If I’m gonna be paying them every month, they’re looking for their money, I want some good service,” Kirksey told WSPA-TV’s Problem Solver.

Even worse than the low-hanging lines is the terrible reception she’s getting in her home.

“My TV has been going in and out, just blinking on and off all the time,” Kirksey said.

When WSPA notified Charter it was about to be featured on the 6 ‘o clock local news, the cable company finally got moving.

By that afternoon, a Charter crew was wandering the neighborhood fixing a variety of cable issues.  Charter apologized to all concerned, claiming it was an isolated incident and would continue working on the problem until it was resolved.

But Sullivan told Channel 7’s Problem Solver they wished Charter had taken care of the problem sooner.

“They are supposed to come out here and do their job, it’s what they’re getting paid for,” Sullivan said.

[flv width=”480″ height=”380″]http://www.phillipdampier.com/video/WSPA Greenville Dangling Cable Line Worries Residents In Greenville 7-12-10.flv[/flv]

WSPA-TV in Greenville, S.C., has a Problem Solver segment to help viewers with stubborn problems they can’t resolve themselves.  Watch how the station managed to get Charter Cable out to fix a problem it ignored for nearly a year, despite more than 10 calls to the cable company requesting assistance.  (1 minute)