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Some odds and ends regarding Bright House Networks you may have missed over the past several weeks:
Hernando County, Florida Ticked Off About Bright House Rate Hikes
Hernando County commissioners were united in their opposition to a recent $3 rate increase from Bright House Networks that spiked bills for standard service to $55.49 a month. They voted unanimously for a resolution condemning the rate increase, noting it comes as a result of insufficient cable competition.
The commissioners want local consumers to shop around for alternative providers, but outside of satellite, Bright House is the only cable television provider for local residents. Despite tough economic times, the rate increases just keep on coming.
“This, for lack of better words, really frosts me,” County Commissioner Dave Russell told Hernando Today. “As a retailer and a business owner in Hernando County, we’ve done what we can to keep our prices down.”
Bright House, he said, should do the same and “suck it up just like the rest of us have,” he said.
Additional rate increases of $2 per month for HBO and $1 a month each for digital phone, voicemail, and DVR service are also now in effect.
Vandals cut fiber optics on Bright House Networks in Birmingham area
Vandalism can result in major service disruptions for cable customers, especially when a fiber optic link is cut. The Birmingham, Alabama area suffered a major outage in late February when vandals sliced an important fiber link. Service was knocked out on the west side of Birmingham, including Five Points West, Ensley, and part of Ross Bridge for almost a day.
Customers generally have to call and request service credit for outages — most cable companies don’t automatically credit accounts.
Make Room for More HD Channels
Bright House Networks has been aggressively adding new HD channels to its lineups across the country. In central Indiana, Bright House customers can spend even more time channel surfing through these additions:
- BBC America HD – Channel 847 on December 14
- Fuse HD – Channel 840 on December 16
- G4 HD – Channel 810 on December 16
- HLN HD – Channel 726 on December 14
- IFC HD – Channel 794 on December 11
- Investigation Discovery HD – Channel 804 on December 18
- MAV TV HD – Channel 753 on December 18
- NBA TV HD – Channel 862 on December 18
- NHL Network HD – Channel 863 on December 11
- Outdoor Channel HD – Channel 865 on December 11
- Style HD – Channel 860 on December 14
- Tennis Channel HD – Channel 864 on December 11
- TV One HD – Channel 866 on December 16
- BET HD – Channel 736
- Cinemax HD – Ch. 228
- CMT HD – Ch. 743
- Comedy Central HD – Ch. 725
- Crime & Investigation Network HD – Ch. 852
- Game HD – Ch. 904
- Hallmark Channel HD – Ch. 757
- HD Pay Per View Events – Ch. 304
- History International HD – Ch. 817
- MTV HD – Ch. 775
- Nickelodeon HD – Ch. 744
- Spike TV HD – Ch. 724
- Team HD – Ch. 886
- The Movie Channel HD – Ch. 262
- VH1 HD – Ch. 741
Wayde Klein, vice president of marketing and customer operations for Bright House Networks Indiana, said “In October, we announced that Bright House Networks had a goal of offering more than 100 high-definition channels in early 2010. We started by launching 17 HD channels in 17 consecutive days in November and then launched 13 new HD channels in December. Our launch of 15 HD channels this week is one step closer to our goal.”
In Orlando, Bright House added these networks in March:
- Hallmark Channel HD at channel 1315
- Nickelodeon HD at channel 1333
- Comedy Central HD at channel 1366
- Spike HD at channel 1368
- BET HD at channel 1367
- CMT HD at channel 1371
- VH1 HD at channel 1372
- MTV HD at channel 1374
Questions Answered from Bright House Customers
The St. Petersburg Times tackled this one from a Bright House customer:
Why doesn’t Bright House tell their customers that they have to pay for faster connection?
-Stephen, St. Petersburg
Like Big Mama always said, “you can’t get something for nothing.”
Bright House says customers are informed that the faster connections cost more. The higher speed Internet connections are not automatically given to customers.
“You have to request it,” says Joe Durkin, a spokesman for Bright House Networks.
Standard roadrunner Internet service is about $48. Then you can get Roadrunner turbo for $15 more or the fastest, Roadrunner lightning, for $30 above the standard.
The additional charges are listed, even online.
Bright House serves a large part of central Florida. Comcast Cable serves territories further south.
[flv width=”576″ height=”409″]http://www.phillipdampier.com/video/Bright House Ad Campaign Spring 2010.mp4[/flv]
Bright House launched a new ad campaign this spring emphasizing bright colors and product bundles.
It is interesting looking down the list of new HD and find that most of
them are on many peoples blocked list / skip list. I know I was so looking
so froward to BET in HD. You got to be kidding me. Most are junk channels.
Can u say monopoly? I am so fed up with their shoddy user interface and crappy hardware. Too bad Verizon FiOS is not available at my house yet. 🙁
i have been with brighthouse for many years with high speed internet. NOW it seems as they have capped my conection. constan disconects ,modem constantly rebooting,or spikes on a regular basis. THIS should be a breach of contract since i never agreed to pay same price for slower conections. when i was able to run 3 pc on this conection,now im lucky to get one to work. BBB is gona get my complaint about this ,BUT BBB is nothing but a waste time since they do nothing notable about anything it seem. there can be a million complaint about someon… Read more »
Brighthouse will have no free HD left after their big October Shuffle and the move all the HD channels to the
#1000 channels. You have to have a box and pay another 9-10$ a month. How’s that FREE? I just got my bill
increased because the discontinued all of the bundles. So I turned off my Turbo. Two can play this game
and if they continue to Jack me around, I may just end up going somewhere else for Internet and TV Service.