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Americans Embrace New Ways to Watch TV Without Fundamentally Changing Old Habits; Providers Feel Threatened Anyway

Phillip Dampier December 7, 2009 Comcast/Xfinity, Data Caps, Online Video 14 Comments

Subscription television providers should relax: Americans are not moving away from watching television on television sets.  Nielsen’s Three Screen Report, issued today, finds most Americans are not fundamentally changing the way they watch TV — they are simply taking advantage of more convenient ways to watch.

The report shows considerable year over year growth in terms of time spent for Digital Video Recorder viewing (up 21.1%) and online video (up 34.9%) since the fall of 2008. Given the consistent spike in usage among the three screens of television, Internet and mobile, consumers are clearly adding video platforms to their schedule, rather than replacing them.

“Americans today have an insatiable appetite for not only content, but also choice,” says Nic Covey, director of cross-platform insights at Nielsen. “Across all age groups, we see consumers adding the Internet and mobile devices to their media diet — consuming media anytime and anywhere possible.”

Nearly 99% of television viewing is spent watching it on a television set, according to Nielsen’s findings.  But consumers are also discovering broadband and mobile viewing can add convenient new options, and are taking advantage of them:

  • In 3Q09, the average American watched 31 hours of TV per week, with 31 minutes spent in playback mode with their DVR.
  • In addition, each week the average consumer spent 4 hours on the Internet and 22 minutes watching online video.
  • The average consumer spent 3 minutes watching mobile video each week.
source: Nielsen

The biggest fans of mobile video are teenagers, some spending just over seven hours per month watching video on their phones.  Watching television on a broadband connection is a popular trend among those aged 18-44, one noticed by Comcast chief operating officer Steve Burke.  Burke spoke about the trend at the recent Cable & Telecommunications Association for Marketing’s three day conference in Denver.  He noted his own children now prefer to watch their shows on a laptop from one of the free online services and not on the family television.

Allowing young viewers to grow up assuming they can watch anything, anywhere, for potentially no charge is a very dangerous proposition for people in Burke’s business.

Stephen Burke, Comcast Chief Operating Officer

Stephen Burke, Comcast Chief Operating Officer

“An entire generation is growing up with that preference,” Burke said. “If we don’t do something to change that behavior so they respect copyrights on the side of content provider, and cable subscriptions or satellite subscriptions or telco subscriptions on the side of the distributors, we are going to wake up with a lot of ingrained habits going the wrong way and we will see cord-cutting.”

Comcast has two ways to make sure viewers learn their lessons about paying for what they watch:

  1. The formalized introduction of the forthcoming usage meter, better enforcing Comcast’s 250GB monthly limit for their broadband service.  Watching a lot of online video will take a major bite out of your broadband usage allowance.
  2. The launch of Comcast’s Fancast Xfinity TV, a service that will allow only existing Comcast cable-TV package subscribers access to many of their favorite shows online, on demand, for no additional charge.  That new name comes courtesy of Comcast’s marketing gurus, to replace what readers better know as: TV Everywhere.

The usage meter and “authenticated subscribers-only” pay wall are Comcast’s one-two punch to keep subscribers from eventually dropping their cable-TV package to watch television exclusively over their broadband connection.

Cable operators already treat companies like Netflix, which use broadband to deliver an increasing number of movies and TV shows on-demand to subscribers, as a major threat.  Insight Communications CEO Jamie Howard called Netflix the equivalent of the third largest cable operator in the country in terms of content delivered.  That’s content not owned or directly managed by Insight or other cable providers.

Some in the industry believe who owns and controls online video will eventually decide the winners and losers in the subscription television business.  Derrick Frost, founder and CEO of Invision.TV, an Internet video search engine, warned the outcome of the battle can’t come soon enough.  Otherwise, consumers “will find other ways — legally or illegally — to access it.”

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Loons In June!
Loons In June!
14 years ago

“In addition, each week the average consumer spent 4 hours on the Internet and 22 minutes watching online video”

Makes a 250 GB Cap seem quite generous for the average consumer.

Loons In June!
Loons In June!
14 years ago

Phil you are jumping ahead of yourself and assuming. Comcast are putting out a tracker so that the average Joe can see their consumption, This is a good thing as the average user will be able to see that they really have nothing to fear. Sure the vociferous minority will still squeal and post a bunch of inaccurate stuff as seen in recent threads but at the end of the day people will be accurately able to see their usage. The post above shows what an average person does, they watch 22 minutes of online video, they don’t download 4… Read more »

Tim
Tim
14 years ago
Reply to  Loons In June!

Even if these numbers are an accurate representation of how much time people spend on the Internet, you assume that usage is going to stay static across the board for years to come. Online video streaming of HD is still new. It was only this year that Netflix and other services started offering streaming services. Also, this entails only video only. It doesn’t include online gaming or other activities that rack up data. Just this year, there was a report that stated the average gamer used 60GB/month and you implied that 40GB sounds reasonable, ok. Personally, I hope they don’t… Read more »

Ron Dafoe
Ron Dafoe
14 years ago
Reply to  Loons In June!

I think people spend alot more than that time on the internet. 22 minutes of watching online video? 4 hours online? Where do these numbers come from? Is playing a game on xbox 360 counting that? Probably not. If they did a survey of people, I gaurantee you that most people with boadband do not even know when they are using the internet and when they are not. The number is probably a “when my Internet Explorer is opened.” Forget about all the other applications that access the internet on a regular basis on your computer or any of the… Read more »

Loons in June!
Loons in June!
14 years ago
Reply to  Ron Dafoe

“22 minutes of watching online video? 4 hours online? Where do these numbers come from?” They come from a survey of average people! These average people do not read Stop the Cap or Dslreports, they do not spend every waking minute at the computer..they are the average consumer. Don’t confuse your habits with everyone else. “World of Warcraft has OVER 4 million subscribers in the US” There are around 217 million adults in the USA, this means 213 million people are not subscribing to WOW. See my point? “I really wish people would stop claiming they know how much time… Read more »

Ron Dafoe
Ron Dafoe
14 years ago
Reply to  Loons in June!

The average adult has no idea how much internet their families use. Now double that number for 2 adults in the house. The average adult – I believe – does not want to police how much internet is being used in their house either. Why do you think that cell phone companies now have unlimited minute plans? Take the 4 hours and 22 minutes and double that for each child. A family does not have 1 internet access account per member of the family. People equate Internet Explorer to the internet. That is a fact. They do not realize that… Read more »

Tim
Tim
14 years ago
Reply to  Loons in June!

Since you think you are so smart, who defines who is the “average” person, you? You come off as a know it all and an arrogant “loon”. And who says what I do isn’t average, you? I am tired of people like you telling me I use too much when you have absolutely no idea of how much I use or what I do. Average and excessive are terms that can be subjective and relative. And by the way, that is just one game he was talking about and it had 4 million users for 1 game! There are thousands… Read more »

Ron Dafoe
Ron Dafoe
14 years ago
Reply to  Tim

Yep – not to mention al of the other MMO games or FPS games out there. There are also a tom of flash based game sites. Disney has 2 MMOs right now – Pirates of the Carribean and ToonTown. There are literally hundreds of MMOs. On top of that, all the people that are playing Flacebook games at this point in time. Or keeping their pictures updated on Facebook/MySpace or whatever. Online e-mail is a big thing to. I just moved all my mail to gmail, as I was tired of trying to save it all if I want to… Read more »

jr
jr
14 years ago

The new buggy manufacturers

Uncle Ken
Uncle Ken
14 years ago

Ill never understand why everybody thinks meters are such a
big deal or so important. These outfits can set the numbers
to what ever they want anytime they want to. No meters required.

Patrick
Patrick
14 years ago

Before there were meters – everyone was up in arms because no one knew what their consumption looked like. Now that there are meters that are being evaluated by an independent third party, everyone complains….

Ron Dafoe
Ron Dafoe
14 years ago
Reply to  Patrick

Meters are the next step to a hard cap. Don’t think for one minute that all the the change in direction from Comcast and meters coming out at the same time is not related.

From what I remember, Comcast has not been a problem really becuase it is considered a soft cap and it is really high. This is the next step. They are now looking to be a provider of content, not just the distributer.

Things will change in the Comcast world of broadband. It may take a little while, but meters is jus the start of it.

Uncle Ken
Uncle Ken
14 years ago

independent third party? Good luck on that one.

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