Our Road Runner connection has been seriously degraded since Saturday night, and despite several hours of troubleshooting with several levels of technical support, and even a modem swap, our download speeds max out (when lucky) at around 1Mbps (instead of the normal 15+Mbps), while upload speed remains completely normal, which stumps even the Level 3 technicians locally. Since nobody can figure this out, a service call is scheduled for tomorrow. Our connection is too degraded to commit to normal publishing, so I’ll be firing up our Cricket broadband later today and publishing through that, so articles will be available later today.
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I don’t have any solid evidence to back this up, but it seems as though my connection has been in the dumps for several days. Pages that normally load very fast (like You Tube) are terribly slow as frequently are my downloads of late. Is the network simply congested? Am I being punished for being a member of Stop the Cap!? Am I just paranoid (I don’t know)? In any case, it’s very annoying and I’m sure even more so for you because you not only have a server but pay for the extra speed (which I don’t anymore –… Read more »
We are documenting some interesting readings and things on our side here, so there is more to this story than I have shared at the moment. You might want to note your IP address (ever since ours switched to 74.74.x.x we’ve noticed slower speeds), and do some inside/outside RR network speed tests. Our speedtest within RR’s network was showing absolutely normal speeds in certain cases, but as soon as we tested using the New England or Binghamton server, the speeds fell to the 1Mbps range. Upload speed was never impacted. http://speedtest.twrochester.com/speedtest.php This is for Rochester/upstate NY… but see if you… Read more »
Yeah, I was going to do the inside/outside test as the internal network is always lightning fast but external tests to Toronto, San Diego or Japan are usually significantly different (though Toronto is usually still pretty fast ~10Mbps down).
I didn’t notice an IP address change lately since I have a domain name that points to my home box primarily for ssh access and that hasn’t been impacted in months. I don’t use dyndns, I just update it manually at my registrar’s page because it changes so infrequently and I want to know when it changes.
I did not test all of them but speakeasy speeds are normal for me.
Just checked all of TWC’s speed locations. All normal 6.0 to 6.75
~375 U
My IP is not 74.74
Brion you know better then that…congested. Ether a cute little fuzzy
critter that eats nuts and wires got in or you two got the TWC warning
shot. 🙂
This is what my neighborhood was seeing, added in with 500+ms latency back when Time Warner was performing node splits, and also still today when many people are online. DOCSIS 3.0 coming soon? Who knows… For the most part, might as well post up a trace route to find out what the problem might be exactly. In my area, it’s typically the first hop ping (CMTS) which is where things hit the fan first. None the less, if it is a Rochester-network wide issue, Buffalo’s traffic all has to go through Rochester, NY for whatever reason so I can see… Read more »
Buffalo routes directly to the NOC in Syracuse now. That nyroc in the traceroute is NY Regional Operations Center. There is no apparent packet loss or other indications of problems for traffic movement… it’s just very slow for downloads. Here is my tracert to stopthecap: 1 9 ms 12 ms 9 ms cable-mac1-0.rochnybtn-ar403.nyroc.rr.com [74.74.xxx.x] 2 10 ms 9 ms 9 ms gig9-0-2.rochnybtn-rtr01.nyroc.rr.com [24.93.5.117] 3 18 ms 19 ms 18 ms ge-6-0-0.albynywav-rtr03.nyroc.rr.com [24.92.224.122] 4 22 ms 35 ms 22 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74] 5 25 ms 25 ms 60 ms ae-1-0.pr0.nyc20.tbone.rr.com [66.109.6.163] 6 38 ms 24 ms 25 ms te1-4.mpd01.jfk05.atlas.cogentco.com [154.54.13.185] 7… Read more »
After running all the tests TW has to offer I found Rochester to have speed problems (struggled to get to 15Mbps and sometimes hung around 10 or 11Mbps. But almost all the other locations (Syracuse, Albany, Binghamton, and Buffalo) shot straight to 19.95Mbps and stayed there.
New England continuously was in error and failed to run the test at all.
Are you friends with your neighbors? Have you asked them if their Internet is slow as well?
My father lives about six houses down from me and I was over there testing this morning. He had no issues at all.
I honestly wouldn’t know what’s going on with that. The trace route looks pretty similar to what my neighbor got when I asked him to trace a website for me, and I know with a cable modem the latency isn’t as consistent in a trace route as DSL/Fiber tends to be. Today was a good night for Roadrunner in my neighborhood as he also pulled 28Mbps download, 2Mbps upload on his connection with a latency of 20ms. I wouldn’t know what’s going on other than saying there might be an issue going on with an edge router. None the less,… Read more »
I suspected this would happen. The evening before the service call, the speed problem suddenly disappeared. Notice the traceroute reveals nothing dramatically different about the path traffic followed, and the updated speed test is a big improvement. Hmmmm….. 1 12 ms 14 ms 11 ms cable-mac1-0.rochnybtn-ar403.nyroc.rr.com [74.74.xxx.x] 2 9 ms 9 ms 9 ms gig9-0-2.rochnybtn-rtr01.nyroc.rr.com [24.93.5.117] 3 18 ms 18 ms 19 ms ge-6-0-0.albynywav-rtr03.nyroc.rr.com [24.92.224.122] 4 33 ms 24 ms 23 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74] 5 28 ms 26 ms 25 ms ae-1-0.pr0.nyc20.tbone.rr.com [66.109.6.163] 6 26 ms 25 ms 25 ms te1-4.mpd01.jfk05.atlas.cogentco.com [154.54.13.185] 7 24 ms 25 ms 25 ms te2-4.ccr01.jfk02.atlas.cogentco.com… Read more »
I’m getting odd results myself, but very different from yours. I have one torrent running currently whose download speed is fluctuating between 70kbps and 600kbps with upload speeds between 20kbps to 1.6mbps! Very odd. I also seem to be unable to open any ports, which is strange.
Just…wow tonight:
Update: While Roadrunner did appear to have some problems on the 9th, I’ve come to determine that my slow ping response (15 sec. for 4 x 50ms pings) was due to my Ubuntu Karmic Koala IPv6 configuration and old router firmware. In a nutshell Ubuntu 9.10 (Karmic Koala) made some changes that uses IPv6 by default which is fine until you’re sitting behind some DNS resolver that doesn’t handle IPv6 (as my primary router’s DNS resolver doesn’t) which introduces around a 5 second delay for every DNS lookup. Suffice it to say it made the web like dial-up and that… Read more »
Speakeasy to Seattle:
Download Speed: 787 kbps (98.4 KB/sec transfer rate)
Upload Speed: 306 kbps (38.3 KB/sec transfer rate)
to Atlanta:
Download Speed: 8491 kbps (1061.4 KB/sec transfer rate)
Upload Speed: 367 kbps (45.9 KB/sec transfer rate)
to New York:
Download Speed: 9383 kbps (1172.9 KB/sec transfer rate)
Upload Speed: 370 kbps (46.3 KB/sec transfer rate)
I seem to be getting the best connection to New York, and both it and Atlanta are WAY over the 5 Mbps I should get. ???
I don’t even have a local speedtest for TWC to check.
I’m on a 72.230.241.0 network.
Also interesting is myself and two friends within a 3 block radius are all on separate class A networks: 72, 74, and 69.
A little more info… My network is comprised of two subnets – one wired and one wireless. The Internet enters the wireless router and goes to the wired router. I tested two machines (one wired and one wireless) using speedtest.net and TW’s speed test as well as pingtest.net. I also tested three operating systems – Mac, Windows 7, and Ubuntu 9.10. Only Ubuntu demonstrated a real lag between pings as shown above. All ping times were between 50 and 100ms (which is normal). The speed test showed between 16Mbps and 20Mbps for all three OSes but loading the main Google… Read more »
I’m getting 9.36-13.48Mbps (depending on server). My IP is 72.230.
You may want to check your speeds against another RR-located speedtest site: http://speedtest.texas.rr.com
I’m on Comcast (which appears to take Level3 to the speedtest site) and I’m able to pull (PowerBoosted) 35 Mbps down and ~9.8 Mbps up off of that test. So since the server is definitely not congested and it’s on RR’s network, it might be a good way to test out whether you’re getting crappy speeds overall or whether the speed test site is just sucking it up.
To texas.rr speedtest I got:
7710.66 kbps down
368.10 kbps up
98.x.x.x IP
Post-sudden-improvement… here is what I got:
Download Speed: 14778 kbps (1847.3 KB/sec transfer rate)
Upload Speed: 945 kbps (118.1 KB/sec transfer rate)
Latency: 62 ms
Nothing surprising with this one – about the same as the others:
Road Walker
Just got off the phone with a lady from TWC about TV problems, and TWC is doing a LOT tonight across the country on TV, internet, and phones. She wasn’t really sure what they were doing, but were doing something to all of them in different regions of the country. 🙁
I don’t even know why TWC has a Network Status page…it’s never helpful especially when it could be on nights like last night.
http://help.rr.com/HMSLogic/network_status.aspx
Just wait until you have a road runner problem and are not getting service and try to call TWC about it. I bet the first thing they tell you after “we do not detect and outage in your area”, is for you to check the network status page.
Remember, they are telling you to check a website, when you are calling about not having internet services. That is why they have the network status page. So the glorified secretaries that answer your customer call center have something to tell you when they have no real answers.
Don’t be hard on the support staff. They can only work with what they a given
and im sure they are not given much.