Home » Frontier » Currently Reading:

Frontier Communications Cat Claws Cable

Phillip Dampier May 12, 2009 Frontier 12 Comments
Frontier Essentially Accuses Time Warner Cable of Being a Shakedown Artist

Frontier Essentially Accuses Time Warner Cable of Being a Shakedown Artist

Frontier Communications has continued its aggressive campaign to hit back against its cable competition, most notably Time Warner Cable.  In its most recent advertising in the Rochester area, Frontier compared Time Warner Cable’s broadband usage caps and rate hikes “the Cable shakedown.”  Wow.  Even we don’t go that far.

Frontier has gotten aggressive since Time Warner Cable made Rochester, Frontier’s largest service area, a test market for its Cap ‘n Tier program, temporarily shelved.  Frontier doesn’t believe for a second that Time Warner Cable is done with metered billing in this community, and neither do we.  So they are going to spend the summer continuing efforts to poach Time Warner’s customers.

Meanwhile, Frontier CEO and Chairwoman Maggie Wilderotter has penned an e-mail being sent to every Frontier customer commenting on the economy and calling out cable for annual rate increases:

Dear Frontier Customer,

We are in tough economic times. As you look for ways to save money, I want to assure you Frontier is dedicated to providing you with robust, value-added voice, high-speed data and video products.

Now, more than ever, Frontier is committed to the communities we serve. As a significant employer and a major taxpayer, Frontier takes pride in our active role in our markets. Our local managers and front line employees are highly visible and involved in many community organizations and events. They stand ready to suggest ways to use our services and resources wisely.

We provide innovative solutions and products for all types of communications needs. Fast, reliable communications technology, especially broadband, has never been more important. Customers tell me that as their budgets get smaller, the value of using our services in the home increases. Many families rely on Frontier products for their jobs, education and entertainment. Whether it’s Digital Voice, Data, or Video, we are here to help you explore different product and pricing options. Just visit any Frontier location or give us a call at 800-921-8101 and our customer care representatives will help you.

Despite recessionary times, Frontier continues to invest in the technology that gives you the power to connect at home, in the office or on the go with speed and reliability. We are committed to your complete satisfaction. Unlike our Cable Operator competitors, we don’t depend upon an annual rate increase; in fact, Frontier provides price protection plans so you know what to expect during your agreement term. We are proud to offer the best products at the best prices in our markets – with unparalleled service to make the customer experience the best it can be. Frontier is local, financially solid, and optimistic about the future.

Although none of us know when it will happen, I do believe better times are ahead. We have been tested before and emerged stronger. We will get through this, and Frontier is here for you in good times and challenging times.

Thank you again for your business and support. We take it seriously and all of us at Frontier will continue to work hard to provide you with the best communications products and services.

Sincerely,
Maggie Wilderotter
Chairman and CEO
Frontier Communications
[email protected]
I can help you!

Now if only their DSL product could deliver consistent results no matter where their customers might live (and they keep their own 5GB ‘acceptable use’ stuff unmonitored and unenforced.)

0 0 votes
Article Rating
12 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
Mazakman
Mazakman
15 years ago

Well we shall see how they look Thursday morning. I shall know pretty quick from past experience here at this location if dsl will be right for us this time. It just sure would be nice if Frontier had the bucks to really become a viable competitor for Time Warner in this area…not just in the neighborhoods near their CO’s and remotes like i am in.

Tim
Tim
15 years ago

Frontier is capitalizing on the bad publicity but I wouldn’t be fooled. Their 5GB upstream and downstream combined per month acceptable use is just as ridiculous as cable’s. I am glad I am not a subscriber. I could blow that cap in one week or even a day depending on what I am doing. They state in their acceptable use policy that if you go over that 5GB limit, they can charge you more, disconnect you, or anything they want practically. If they were smart, they would edit out that 5GB now and never look back. Right at the moment,… Read more »

Mazakman
Mazakman
15 years ago
Reply to  Tim

You shall be the first to know if Frontier turns us off Tim. Meanwhile, I am pleased both with it’s performance and with all of the dealings that I have had with the folks at Frontier. A tech even showed up unexpectedly at my home today to follow up on one issue. Hell of a nice guy too.

JM
JM
15 years ago

Sigh, they do seem like good guys, the campaign is seemingly “full of awesome”, but the 5 GB “on your honor” cap does seem a little hypocritical (?) and dilutes what could otherwise be very effective for them and force TWC to compete. Case in point – downloading a service pack and 1 ISO image today ran me nearly to 1 GB – in one day. Sooner or later the broadband ISPs are going to have to realize that the amount of data being sent over the wire is only going to continue increasing in the form of downloadable, instantly… Read more »

Hal Jordan
Hal Jordan
15 years ago

Frontier just bought out my internet from Verizon.

Costs more.
A lousy 5GIG up AND down cap.

Costs more than COMCAST!

I see comcast in my future.

Mazakman
Mazakman
15 years ago

After one week with Frontier DSL Max, I am a happy camper. A short review…. Installed 5/14. Initially saw speedtest results ranging from the high 5’s to 6.4 mb/sec.range. And upload was about 370-380 kb/sec. Tracerts and pings yielded good results with no latency issues at all. My upload speed was raised by Frontier last Friday to 1 mb/sec cap. Also on Friday my monthly $4.50 modem fee was waived because I have my own dsl modem here. I e-mailed one of their senior techs Sunday night who I had contact with last year. I received an immediate reply Monday… Read more »

JJ
JJ
15 years ago
Reply to  Mazakman

I’ve had Frontier DSL for several years. I’m now on a fixed income. I could purchase my own Speedstream and return Frontier’s if they would waive the monthly fee upon its return. Do you think they would do that? Or, because I didn’t have my own Speedstream from the start like you, will they insist on continuing to charge me for it? I’m sure it’s been paid for many times over by now.

Mazakman
Mazakman
15 years ago
Reply to  JJ

Good question JJ. I also fail to see why this modem fee gets charged after the modem itself for sure has been paid for many times over. Well one thing is for sure, Frontier benefits financially. I have seen Speedstream modems on Craigslist, etc for cheap. But I would say call Frontier and see what they say. I am pretty sure that my dad has no monthly modem charge on his Frontier bill and he has been with Frontier for a long time. In fact, I know for sure that he doesn’t because he had told them recently that he… Read more »

Search This Site:

Contributions:

Recent Comments:

Your Account:

Stop the Cap!