[Update 3:20pm EDT: Corey writes back with some minor corrections: “Standard Service is now 15Mbps down/2Mbps up; Turbo is 25Mbps(ish) down/2.5Mbps up” for him. Don’t forget Powerboost may play with your numbers on the download.]
You’ve just alienated the majority of your customer base with a harebrained scheme to Cap ‘n Tier people into the Internet circa 1990, and that didn’t work and a whole lot of people canceled. So what do you do to placate the masses?
Increase their speed!
Before: Some of our heavy users (a/k/a Turbo tier customers I’ll bet) are using too much of our service and they are costing us too much. We need to charge more and cap you to invest in better equipment.
Today: “As a valued (San Antonio) Time Warner Cable customer, we have automatically upgraded your download speed from Road Runner Turbo 10 Mbps to our new Road Runner Turbo 15 Mbps speed at no additional cost to you. More importantly, we’ve upgraded your upload speed from 1 Mbps to 2 Mbps for FREE.”
StoptheCap! reader Corey is confused:
“The ONLY thing that makes sense is that by increasing speeds and usage (especially upload speeds), they are trying to create congestion so that they get problems and complaints to base their “facts” on, so that they have ammunition to come back with at a later time.”
It could be that. Or it could also be the fact the exaflood theory they based their earlier arguments on doesn’t hold a cup of water. It does seem odd that they would increase speeds for the customers they claim were causing a lot of their “problems.” Perhaps they also lost a whole bunch of those customers over this Cap ‘n Tier business and they want to get them back.