‘There is no reason to protest — we’re listening,’ says Time Warner, according to this report.  The company was responding to planned protests which continued despite the decision by Time Warner to temporarily shelve usage caps and tiered pricing.  That’s because most of those doing the protesting don’t believe for a second that Time Warner is listening to anyone but themselves.  Customers overwhelmingly rejected the “experiment” force-fed on people in four cities, but the company has never been willing to admit it was wrong, and give up on the idea for good.

A long history of endless rate increases, forcing people to pay for channels they don’t want, and a general sense of mistrust has become near-automatic for even under-informed customers.  But when we learn the facts about just how profitable Time Warner Cable’s Road Runner service is, they get hoppin’ mad.

I found it interesting WGHP also mentioned the protests in Rochester.  Melissa is here at least admitting, for the first time, they underestimated the impact of the “experiment.”  They also misunderstand the fact almost nobody wants this.  One of the news outlets needs to bring up the fact that Road Runner Lite is already available for those light users at a substantial discount, without ever worrying about overlimit fees under the tiered rate system they temporarily shelved.