SubscribeRoad Runner service is once again intermittent here at StoptheCap! headquarters. After another round with the National Help Desk, who got Tier 3 local Road Runner support on the phone, we’re hearing that once again we have about 50% packet loss. The tier three people are monitoring the connection during the day — the last time this happened it seemed to improve as the day wore on. A service call is scheduled for tomorrow morning, but might occur sooner. The support people are conducting themselves professionally and have expressed concern for our problems, which is appreciated. They are assigning a senior technician to our case.
Frontier has two service trucks out here beginning work on our DSL problems, so it’s going to be an interesting day. If Time Warner dispatches repair crews here early, then I’ll put a cooler with soda out back and they can share with the Frontier people.
Just another Manic Service Call Monday for us….
It is “Interesting” that all these TW RR “system problems” and “outages” are occurring now. I had NO trouble with TWC RR Service prior to the recent protests. Seems to me that TWC is attempting to manufacture a “situation” in order to blame it on “excessive broadband usage” to justify their greedy position.
Either that or they are simply punishing us for temprarily thwarting their devious plans…
Either way it STINKS!
WE NEED TO GET COMPETITION IN THIS MARKET! WE NEED VERIZON!
Bob, I do believe that Phil is commenting about connection issues with Roadrunner at his home. Correct me if I am wrong Phil.
Yes, this outage seems to be only affecting me personally (and perhaps some of the neighbors – I don’t know how localized it is). I gave up on conspiracy theories after Chris Carter stole several years of my life watching The X Files, only to see the whole thing collapse in one of the worst events on television ever – the final pointless episode on May 19, 2002. It ended in a cave. I wanted to be buried in one after that. I suspect squirrels with a vendetta, moisture from the season change here in western NY, or some line… Read more »
It has been on and off windy for the last couple of days. Perhaps it was just time for you section. Its the line techs problem now. Let them do their magic as you will comment on the outcome of all this later.
Bob It is Monday. Call Verizon and tell them you will become a loyal customer. It helps to have a fan base before they show up. I called and emailed them weeks ago.
Hey Phil- I am actually having the same problem down in the fingerlakes, steuben county- also Rochester RR. My internet and phone (VOIP) were both out ALL day yesterday- then this morning my phone worked but net would not connect and once it did it was spotty, going in and out. It’s ok now but not a great way to start my day especially since I work from home on my pc. My whole cable (net phone and TV) went out for half a day a month or so ago after a nasty windstorm, but other then that I have… Read more »
alright just read an article that many custs lost service yesterday due to ‘an undetermined problem’. still aggravated with them though.
It would be amusing if the wide outage was caused by TW testing some new software on their router to meter/measure/or throttle.
On the subject of the X-files make sure to check that the packet loss is not from someone trying to do a denial of service attack on your connection. I can only imagine the bill that or a brute force attack would rack up.