SubscribeMy Road Runner service was basically inoperative as of this morning. I have worked my way through two levels of support personnel, who confirmed there is a problem here. The support people have been professional and courteous at every turn, but suggested if I needed to drop by the cable store in Rochester today, to do it early, because things are expected to be “hectic” from around 11:30-3.
A service call has been scheduled for tomorrow. I am hoping this problem can be resolved quickly. It has been our first service call for Road Runner service in several years.
Weren’t you going to be setting up DSL?
Frontier’s having problems trying to send out the DSL modems to everyone calling in and ordering. So basically, he’s using Roadrunner until Frontier can bring some equipment to him.
Still waiting for my DSL self-install kit to arrive!
The first time my Road Runner went down it was because I was being quarantined because my roommate had a virus and was sending out SPAM. Of course, the support rep never checked if I was quarantined and walked me through re-testing every thing I had already tested. I had isolated it to their DNS server not resolving any addresses but their technical support insisted that she need to send a tech out to my site. “Unless your DNS server is located inside my apartment, there’s no reason a tech needs to come here.” So I just said forget it… Read more »
Hi George: The same story over the years. The painter who has a room in his own house the never gets painted or the plumber who still has a leak in his house. A classic with hundreds of years and hundreds of examples it just happens sometimes.
Interesting coincidence.
Excellent point about TWC Support, Phil. They are good people.
Yes, this is an interesting coincidence.
I knew I saw that face before. It was in the post office Most wanted list. LOL
Relieved to learn it was just the modem needing replacement and that TWC service was as excellent as we always experience in this area.
It’s bugged!