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Friday Afternoon Update – Where Things Go Next

Phillip Dampier April 3, 2009 Editorial & Site News 17 Comments

Good afternoon. A number of you have been sending me ideas regarding petitions, complaint forms, and other public policy initiatives. I appreciate receiving this information, and the reason you have not seen much push in this direction as of yet is because I wanted to first make sure people who needed alternatives to a capped Road Runner could begin to find them, especially those with Price Protection plans which let you lock in cap-free Internet for as long as you can. A lot of folks have been very emotional with me in discussing this issue. One young lady wrote she was in tears and hysterical because her parents just cut off her Internet because they were sure the cap started immediately. Another wrote he was having trouble staying focused and felt completely deflated thinking about the many ways these caps will change his life.

For a lot of younger people, the online life they have always known is about to change forever if we are stuck in an all-cap world. It’s a major shell shocker, and you cannot get people refocused on the fight against this until you deal with the emotional shock some people are coping with. So step one was finding people some hope that while we prepare to go to war over this issue, their Internet connection will at least be safe, available, and not predisposed to empty your wallet.

Next week, the education will begin. A lot of consumers do not understand the broadband business, and are at risk of being co-opted into an industry “us vs. them” campaign, where we are left arguing over their terms about who is a “bandwidth hog” and who “deserves a lower bill.” The first thing you need to know is there is no such thing as a lower bill. No Time Warner plan is going to save you money on these terms. If you are a light user who barely uses the net, there are already plenty of alternatives out there that cost less than what TW charges today, and will charge and limit you with tomorrow. Anyone with cable already knows the only direction those bills will go is up. It’s just we’ve redefined the stratosphere.

So we’re going to understand that we’re all in this together, whether you are a casual or very heavy user. This isn’t about costs or fake “bandwidth shortages,” this is about padding profits plain and simple, and attempting to kill off potential competition before it gets started.

And that latter point will be the direction we are going to go legislatively. Not only dealing with the net neutrality issue, but also the concepts of a level playing field, redlining people into bandwidth have’s and have not’s, and also equity of access for our rural communities. These are all points legislators care about, and since cable broadband service is completely unregulated, simply complaining about something legislators have no authority over at the moment will not help us. We’ll be dealing with state and local officials, federal agencies, and also private entities that stand to lose much more than we have. It’s time for Netflix and other like companies to start ponying up resources and get in the game, or their days are numbered.

Stay tuned. You can read a moderately improved article above the fold in today’s Democrat & Chronicle. It’s better than the last one, but there is still simply a ton of information missing. Ask us.

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Terry
Terry
15 years ago

I’d like to see a way to unite the upset/angry/concerned customers in all these so-called “test markets”. One communities outrage can be glossed over, or ignored. If all four communities stand together and say “No. We don’t like this idea. Don’t do it.” and do so loud enough, TW will hear the message clearly.

vcheng
vcheng
15 years ago

As of yesterday, I have emailed and called wherever suggested by this site. I have also cancelled HBO and Encore from my service as a token protest. That is $14 less per month to TW already.

If the stupid gas gauge shows up, I will cancel the TV service immediately, and then get alternate service, even if it means dialup or DSL. So TW can kiss goodbye to another $130 per month.

This stupid idea needs to die, and die soon! Whatever else I can do to help that, I will do.

Steve S
Steve S
15 years ago

I would like to see some organized protests here in Rochester.

Chris Acheson
15 years ago

I support the principle behind net neutrality, but I’ve always been wary of it as a movement to enact regulatory legislation. I’d caution those who want to go this route that you may not get quite what you ask for, and even if you do there may be unintended consequences. “Regulatory capture” is one example. Direct action gets the goods. I’d suggest that we focus on what we can do to pressure TW to back off, as well as what we can do to create alternatives. For example, what if we started picketing TW’s offices? Given the reaction that we’ve… Read more »

Dan
Dan
15 years ago

I disagree. I don’t think deregulation is ever the answer. Deregulation of the communications industry is what allows the same companies to provide phone, television, internet, etc. and what allows this to happen. Businesses need to be forced to compete with each other. The local cable company should be competing with the local internet company. The local internet company should be competing with the local phone company. There should be multiple companies in each of these sectors competing with each other, but deregulation has allowed them all to become one. We need to pass a law that prevents a single… Read more »

Shaun
Shaun
15 years ago

Make a video about TWC – Here’s the link.

Chris Acheson
15 years ago

Terry: I forgot to mention in my last comment, but I concur. If we could get coordinated protests happening in all four cities, it would be very effective indeed. Dan: Most “deregulation” (as well as “privatization”) schemes are dreamed up by the industry incumbents themselves, so it shouldn’t be any surprise that they’re the only ones who benefit. That’s not what I’m talking about here. Lots of people are wishing Verizon would come to Rochester and provide FioS service. I’ve suggested the neighborhood ISP option as well. If there are regulations that would prevent or hinder either of those (zoning… Read more »

Dan
Dan
15 years ago

Chris, I think we’ll have to agree to disagree on the ultimate role of our government; personally, I feel that as the general public fights to starve the government, business takes advantage and feeds them, causing a conflict of interest. The government’s ultimate design is to be the voice of the people, perhaps we’ve gotten off track but I hope someday we can get back there. Regardless, I think we’re at least on the same page when it comes to the real issue here. I just feel that without our voices being echoed by the ones we elect to lead… Read more »

Diane
Diane
15 years ago

Here is a Link to a Petition for Rochester Customers to sign.

http://www.petitiononline.com/twcfedup/petition.html

Matt
Matt
15 years ago

Not sure about the other locations, but Greensboro needs to contact the City of Greensboro and voice their concerns. As the Franchise manager for Time Warner’s monopoly, they essentialy control what Time Warner can and can’t do. Let your elected officials hear it, and when they know their re-election may depend on this, they can put some pressure on TWC in the form of re-bidding the franchise and opening the field all over again.

Chris Acheson
15 years ago

Phil: I’m pretty sure I remember meeting you, now. Cool beans. Are TW and Frontier still our only options for that too? What about FiberTech or American Fiber Systems? I don’t know much about the existing network topography around here. Do you know of anywhere that I could get more information about that? Like, who TW and Frontier (and RIT/UR/MCC) get their connections from, who the higher-tier providers are, where one would connect to them, etc. Dan: Fair enough. “The nature of government” is a bit off-topic for discussion here. My main concern is not ending up with more things… Read more »

Uncle Ken
Uncle Ken
15 years ago

Diane: I just signed the petition and I think it is very important that all the URL’s, phone numbers, and contact information for the people and companies that stand to loose from these caps be posted on the front page of the Stop the Cap web site. One stop shopping rather then a link here and another there. Included should be contact information to major players that also stand to loose companies that offer download or streaming content of their products. We are talking places like Netflix, Apple, Amazon, all the companies that are building their models around delivering video… Read more »

Uncle Ken
Uncle Ken
15 years ago

An after thought This mentality of third parties having a cut of the action has to stop. If I buy a toaster on-line I do not need a third party telling me they want $2.00. It is between me and the seller. Middle men have always been the Bain of commerce. A cut of the action for doing nothing something I will not subscribe to. Use taxes forget it as I might be keeping an American in his or her job for another day that is much more important. We are always asked to live within out means…. How about… Read more »

Steve
Steve
15 years ago

The solution comes from Verizon (ironically), and is FIOS internet service. Why it’s available in Syracuse and not in Rochester is unfathomable. The other half of the solution is: complain to TW. Call, make it clear, if this happens, you will walk away. Then, if they do this… walk away. Tell your friends to walk away. Blog everywhere, that every customer should walk away. A single customer left paying these fees is a victory for them. (I personally don’t subscribe to anything except for RR service, because they have been money-grabbing for years.) Then, sign up with any other service… Read more »

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