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EPB Fiber Brings Chattanoogans Free Speed Upgrades – Symmetrical 30Mbps Service $58/Month

Phillip Dampier August 3, 2010 Broadband Speed, Competition, EPB Fiber, Video 7 Comments

Although never the cheapest provider in Chattanooga, municipally-owned EPB Fiber continues its track record as the city’s fastest Internet service provider, and has increased its value to residents with a free doubling of Internet speeds.

The speed upgrade arrives the same week AT&T mailers began showing up in Chattanooga residents’ mailboxes announcing U-verse was now available in the neighborhood.

AT&T joins Comcast in some areas, Charter in others — and EPB as the third competitor for cable, phone and broadband service in this part of southeastern Tennessee.

EPB Fiber to the Home Broadband Speeds

  • 15/15Mbps service is now 30/30Mbps for $57.98 per month
  • 20/20Mbps service is now 50/50Mbps for $69.99 per month
  • 50/50Mbps service is now 100/100Mbps for $174.99 per month

A 150Mbps residential speed tier is also due anytime now.

Although EPB is already well known to Chattanooga residents as their local power company, the introduction of fiber optic telecommunications service has helped broaden the company’s reach.  EPB claims to be signing up around 500 residents a week for service.  The company does not use temporary pricing promotions to attract new customers — customers all get service for the same price.  But the attractiveness of the service, especially its speed, has made EPB popular with Internet enthusiasts.

John Appling in East Lake was shocked at just how fast EPB began installation of his fiber to the home service — within hours after the company placed a door-hanger tag announcing fiber service was now available on his street.

I called 30 minutes after the door tag was hung and to my delight was able to talk with a lady that was very nice, courteous and spoke perfect English. She took all my information and told me the day and time the installers would arrive to finish installing for the TV, internet and phone service inside my home, and that a crew would come by to install the boxes on the side of my home.

I left shortly after that call and returned a couple of hours later from grocery shopping. EPB contractors had already been to my home and installed the boxes on the side of the house. Yes, super fast service.

The day the installers came to complete the inside installation, they were on time, courteous and knew just what needed to be done to complete the install. One of the men even told me of a problem with my A/C heating unit duct work underneath my home which needed to be looked about soon. The men cleaned all the areas they worked in, made sure all my services worked correctly and asked if I had any questions they could answer before they left. Both men did a fantastic job and worked quickly to complete the work.

The pictures on our TVs never looked so great, the audio sounds wonderful also. Our telephone service is perfect and works just like anyone’s phone should. I enjoy the internet service most of all. I got the Fi-Internet 20. It is so fast and works great.

I have had to call twice this week to get the support group to help me with my internet connections and both times I have gotten a person who really helped me with my problems. They spoke perfect English, knew where I lived and what services I had from EPB. It is so nice to talk with our hometown folks and know they wanted to help myself in getting all I pay for in their services.

I just read where I was one of the first of 5,000 people to have their services installed in my home. Believe me, I am so thankful that EPB has the TV, internet and phone services. I have seen so many ads from their competitors with special prices for this or that. I am just glad to have the services of EPB services myself.

[flv width=”480″ height=”380″]http://www.phillipdampier.com/video/Chattanooga FTTH by EPB.flv[/flv]

What will your future look like?  While most of the country contends with a broadband duopoly providing “fast enough service for you” broadband, EPB Fiber in Chattanooga, Tenn., is bringing southeastern Tennessee broadband speeds they could only dream about before.  Even better, EPB Fiber is bringing new jobs to the region and helping to light a fire under Chattanooga’s economy as one of the fastest connected cities in the southern United States.  (6 minutes)

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BrionS
Editor
13 years ago

Imagine that! More than 3x the speeds (if you count upstream) than TWC in Rochester, NY at the same (raised) price (see previous article about rate hikes).

*facepalm*

Andrew
Andrew
13 years ago
Reply to  BrionS

Now if only Ontario County, NY would start taking advantage of that newly installed fibre ring to their residents — we could also enjoy that economic BOOM!

Tim
Tim
13 years ago

Good, and it looks like they did this because Uverse tops out at 25Mb with all services combined, TV, Phone, and Internet. But even then, the Uverse upload speed is still abysmally slower than 15Mb, 15.Mb tops here in Charlote, NC, so why even bother with Uverse with such a deficit?

Ian L
13 years ago

Now if only Texas didn’t have this pesky law against muni broadband, we could get awesome service like this 🙂

Maybe some private entity will pull through though. Rool over FiOS…this beats VZ to a pulp 😀

Scott V
Scott V
13 years ago

I just had mine installed this past week. I can vouch for everything in the original article. They were fast, friendly and VERY professional. The internet speeds make me laugh sometimes they’re so damned fast. I signed up for the 15MB up and down service and with the free upgrade am getting
60 down and 30 up! So glad to be done with Comcrash

http://www.speedtest.net/result/901167787.png

Patrick
Patrick
13 years ago

I am an installer for EPB and it thrills me when I’ve made someone super happy with this new service. It’s awesome to be a part of the fastest broadband available in the nation.

Uncle Ken
Uncle Ken
13 years ago

Andrew I loved your comment about the economic BOOM the internet is
suppose to create. I just do not see it.

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