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Bell Canada Customer Called a “Slut” and “Bitch” in E-Mail by Angry Customer Service Representative

Phillip Dampier February 17, 2015 Bell (Canada), Consumer News, HissyFitWatch 1 Comment
Bell customer Leticia Chartier  (Photo: Judith Plamondon, QMI Agency)

Bell customer Leticia Chartier (Photo: Judith Plamondon, QMI Agency)

A Bell Canada customer complaining about a spike in her television and broadband bill from $72 to $105 was called a “slut” and a “bitch” in an email after she didn’t give the representative high marks for the online customer support chat experience.

Leticia Chartier’s new customer promotion apparently expired and her efforts to secure an explanation of her new rate was met by a shrug by Bell’s customer service. The online agent curtly told her to contact a different department. But before terminating the chat, Bell’s representative, identified as Mohamed Boutallaka, suddenly remembered the customer would be invited to score his performance in a survey after the chat window closed.

Chartier told QMI Agency he begged her not to give him a bad grade for his performance.

Chartier responded favorably to his request, or so she thought, scoring his performance “pretty good,” but explaining her rating wasn’t a criticism of the agent’s performance, just his lack of empowerment to help her resolve the issue.

Not good enough.

A few minutes after submitting the survey, the representative dispatched a scathing e-mail to her personal e-mail address on file with Bell.

bell bad“You’re a bitch Leticia and a real slut,” read the e-mail, which Chartier provided to QMI Agency.

Chartier immediately contacted Bell to complain about the email, but she says nobody at the company is taking the matter seriously.

“The supervisor who I spoke to on the phone apologized, but she never called me back to follow-up,” Chartier said.

After some research on Facebook, Chartier was reassured to discover Boutallaka works out of Bell’s call center… in Morocco.

“At least I know he won’t come to my place.”

A Bell Canada spokesman stopped short of promising the agent in question would be disciplined or fired. He only promised an internal investigation would begin over the incident.

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jdhdbsb
jdhdbsb
9 years ago

For A Moment I thought that it was about Comcast when I seen the title. Surprisingly its not this time (Next one coming any day now though). The CSR in questions probably getting a raise right now and possibly a promotion for this.

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