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Outage Affecting Legacy Charter Customers Takes Out Service Across SE, Calif.

Phillip Dampier October 2, 2017 Charter Spectrum, Consumer News No Comments

Countless legacy Charter Communications customers in communities that have been served by the company long before it acquired Time Warner Cable and Bright House Networks spent much of Sunday without service due to a software or firmware failure with one or more of their backbone routers.

The company confirmed a widespread outage in California and the southeastern U.S. on Sunday and anecdotal reports from customers complaining about the outage indicate it affected customers the most in Texas, Tennessee, Georgia, Louisiana and South Carolina.

The outage did not seem to impact most of Charter’s acquired customers from Time Warner Cable and Bright House, which apparently still operate on different networks, which is why many Californians that live in areas formerly served by Time Warner Cable did not experience the outage while legacy Charter customers did.

Charter confirmed affected customers will not be getting automatic service credits for the outage. Customers must request a credit by phone or using online chat.

Customers were not impressed.







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