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Verizon’s 18-Day Phone, DSL Outage in Tribeca

Phillip Dampier August 16, 2017 Consumer News, Public Policy & Gov't, Verizon 6 Comments

Verizon has left an undetermined number of its landline customers in the Tribeca neighborhood of New York City without phone or DSL service since Aug. 4 and has no plans to restore it before Aug. 22.

The phones at The Architect’s Newspaper stopped ringing almost two weeks ago and Verizon blames a cable cut they are in no hurry to deal with. The phone company has informed complaining customers they will have to wait at least 18 days before they will have a dial tone once again.

The outage is affecting Verizon’s legacy copper wire infrastructure which dominates in areas where Verizon FiOS is still not widely available. The newspaper filed a complaint with the N.Y. Public Service Commission in hopes it will prompt Verizon to work faster, but the company has shown no sign of that happening so far.

“If you are affected by this outage and have already reported the same to Verizon, we will see a better response if you also join us in filing a complaint with the Commission,” the newspaper asks its readers.

Currently there are 6 comments on this Article:

  1. Mohammed says:

    Extend fios now, do not sell off assets to frontier focus is on fios expansion, not buying failed media companies. Time to build fios now, not cut jobs

    • Can you imagine an outage like this lasting nearly three weeks in the 70s or 80s. Yes you can… if you lived in Ghana.

    • Shaun says:

      I think it is more like, “Are they going to expand Fios?” Here, they just plainly flat out refused to do it, so, velocity said, if they won’t, we will.. Granted, Velocity is slow… VERY slow at rolling it out.. But, at least they are doing something. It kind of makes me wonder if any of the customers are going to get any discounts.. I know when I had them, and had DSL, they just plainly flat out refused to give my any discount when my internet went out for weeks.. In fact, their response was “there is a storm going through, so give it a few days and see if it starts working”.. I was thinking, “What?” I pay for 24/7 service and when it fails, you way to fix it is to wait for days to see if it comes back on?? Oh yea, it was also out for well over 24 hours when I called too.. I laughed when they called me, after I switched to another ISP, and left the message.. “Your problem has been fixed”.. No, they did not fix it.. They just ran a customer off so that they did not have to do anything to fix it. What was really sad about it was, it was an easy fix.. The problem is, the cover on the pole was loose, and some moisture got in there.. I had problems every time it rained because of it. But, they never fixed it, and never would give me a discount for the lost service..

  2. L Nova says:

    Frontier’s stock has remained stable the last few weeks since their 15-to-1 reverse stock split. I see another wireline buyout from Verizon coming in the next few months.

  3. BobInIllinois says:

    This incident goes to show that even Manhattan hipsters cannot get Verizon to care about fixing POTS/DSL/Copper problems.

  4. L. Nova says:

    That’s the point.

    Verizon & AT&T want OUT of the landline business by 2020. That’s why they are waiting for Frontier to recover from the massive CTF acquisition of 2016, or Consolidated or Cincinnati Bell to offer another “growth opportunity” to acquire the rest of the telecom giants unwanted copper wireline.

    It is going to happen.







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